If you want your vintage equipment fixed, go somewhere else.

Dont know how to review yet. Wont have any intel for 2 weeks.

First I will say that if you look at my review history, I’m very favorable towards local business because I respect local businesses offering a service to a community they reside in. I’d say it was hard to write this review given that but it wasn’t given how poor the customer service was here, the total time for repairs and the cost.The short story - we were charged $275 to replace a record player cartridge that took 2.5 months to perform the labor on (we provided all the necessary parts when we dropped it off). When I got the record player back it sounded terrible. I bought an alignment and needle pressure tooL and found that both the pressure was entirely too light and the alignment was way off. No anti skating weight was added.The long storyOur stylus unfortunately broke on our turntable. Being local in San Ramon - we asked for a quote to fix and were told they had to evaluate the repair which would be $75 and then quote a price. Fair.After paying the $75 - it took them over a month to get back to us. My wife and I kept calling, they kept saying they’d call us back and never did. The woman was incredibly rude and not helpful.Finally over a month after dropping off the turntable, we were told the repair would be $200. I got instant quotes from 2 other reputable shops at $150 but because they already had $75 of our money which went toward the repair, we said fine.Another MONTH AND A HALF went by of similar issues. Promises of call backs that never happened, incredibly rude interactions on the phone.Finally after 2.5 months. We got a call to come and get it.Upon asking for payment - I was informed that the $75 did not go toward the cost of the repair and that the total price was $275 and my options (in the owners words) were to pay it or they would take longer to uninstall everything and give it back to me. She also said when I told her that 2 east bay shops quoted me $150 for the repair - that their technicians offer the best service.Nice.I take the record player home hoping this awful experience was over and it sounds horrendous. A ton of static and the needle skipped frequently. Doing some research online- I found that it was likely a needle pressure and alignment issue.So I bought the tools needed to do this myself (I should have done this in the first place!) and found that the needle pressure was HALF the recommended pressure set by the cartridge company clearly listed on their website and the cartridge itself was severely misaligned.So I paid $275 and waited 2.5 months for what was the worst customer service and quality repair I’ve ever received from any business. Top quality technicians that couldn’t set the needle pressure or align the cartridge which was 90% of the job.DO NOT DO BUSINESS WITH THIS COMPANY

Store front is closed, they must operate out of a different location. I called in and they said it is appointment only

Extremely poor customer service. You cant get them to call you back for love nor money