Family run business w great service. I’ve shipped fragile gear through them a few times, and receivers always comment how well it’s packed

Professional and gives added attention to the addressing and secure wrapping of the boxes when receiving the packaging. I appreciate the detail care given to my packages. Thank you for caring about my sends.

Rented u-haul from this weird place. The car is good, but they charged me $25 cleaning fee just for one sticker on the floor

Chuck the owner is always friendly and courteous. Prices are reasonable.

Rude unpleasant communication. I believe they have not heard of such thing as a customer service. Would not recommend waisting time

Easy and fast, save me from lining up in the postal office.

I have been coming to this place for over 10 years. The customer service is excellent and the owner Chuck is kind, helpful, and friendly. This is my #1 go to place to send my packaging. Also, Im incredibly grateful that he is open and serving customers during this time.

Terrible service. Postal Annex representative refused to give me booked car without insurance (which is optional in U-HALL).I had to go to another U-Hall office.

First time here they took my passport photos and they were rejected by passport office due to being too dark. They did end up giving a refund so hopefully they fixed their process. Second time we dropped off a USPS flat rate envelope that was bulging a bit but thought it should be ok since it still sealed with the fold (we added some tape to the seams for structure, which USPS says is ok). The manager said it could not be shipped without paying extra. We asked if it would be cheaper to put into a flat rate box ($8-$14) and he discouraged us from doing so saying it would likely be more expensive. They ended up charging $21 for the envelope as given. This seemed like a lot of money but it wasnt until doing more research after that we realized this did not follow the USPS policy and that it would indeed fit in a box that was cheaper. This is completely unacceptable and takes advantage of customers who dont know all the options or rules. We trusted the clerk to help us but instead they did what benefited them. I hope this review changes their attitude toward helping others rather than taking advantage of customers. If you use this place, make sure to do your research ahead.

Hidden/non-displayed prices and price gouging.Expect $1 per photocopy and $2.50 To use a piece of tape to close a shipping box. Ridiculous!Suggestion: the postal annex on el Camino (next to Target) is 80% cheaper, and their staff is much friendlier.Alternatively fedex on el Camino. Still poor service but 85-90% cheaper pricing.

Don’t come to this shop. I try to drop off my UPS package and the staff said they cannot give me receipt and won’t scan my package.What a joke? They don’t want to waste money for a receipt. If you drop off your box, you may not have any proof at all. Good luck!

The guy who runs this place is incredibly nice, cheerful, and helpful. He always has a big beaming smile and greets customers by name. He always explains all of the shipping options to customers to help them find the best rates and the options that best fit their needs. Beats going to the regular post office any day. 6 out of 5 stars.

Great, friendly, and attentive service!

Always excellent service, very polite has always helped me with final wrapping of packages and offers choices on shipping.This is the only place I take my items to mail. You can keep your regular ship to address on file so drop off goes really fast. I get excellent service at a reasonable price.

The owner is very unprofessional and Rude. I drop my tax return check at his location and it was never received by the IRS. I bought the stamps from his location and drop the check at his place. I guess he didn’t put the stamp to my envelope

I rented a U-Haul van from here and Chuck was very friendly, efficient and caring. I was scheduled to drop off the van on a day when they were closed and I accidentally dropped my car keys in the overnight lock box! As you can imagine this caused a major problem for me. I called their number on a Sunday and left a message they were willing to come out and help me. Most places would NEVER check their message on a Sunday. I recommend this store to everyone!

Always get my work done.It would be good if Scanning service is also added. Sometimes its needed to scan proper copy(for business), though I can scan/snap some copies using phone.Overall, Im a happy frequent customer.

When I entered the shop, a employee was talking with another person (no work related) and she just ignored me. Another employee came to me few minutes later, asking me if he could help me, but quickly. I asked for International stamp sheets. Their price is ridiculous. The post office charhes $11.50/sheet. They charge $19/sheet! Will definitely not come back again to this place! Crazy prices and bad customer service!

Excellent service . I need to send laptop to my daughter in college, the owner helped me find a right box and packaging material. after the box was all sealed, I realized I had more stuff, he reopen the box and helped to put more in. Excellent!

Clean and nice place, but the owner doesnt like people who just drop off and dont want to buy anything.

Great prices and great service.. went there for copies, 50 b&w was only $2.70... awesome guy too!

Rented U-haul there. The asian owner is polite and helpful. I would definitely come back when I need a u-haul again.

The guys at Postal Annex have earned my trust and business! I just had a bad experience with a grumpy UPS driver who was complaining about picking up my packages. David from Postal Annex immediately addressed the situation with a focus on providing excellent customer service. He had a talk with the UPS driver and then assured me that I was a valued customer and that they wanted me to continue to bring my packages there. They really went above and beyond to make sure to keep my business and it really worked! Thanks a lot guys, I really appreciate it.

Dont use this place. I dropped off a pre-paid package to ship and they stole the device out of the box and shipped the empty box. They also wont give you a receipt for a pre-paid package drop off.

Simply called to find out information on the availability of a vehicle to rent and the guy who answered was incredibly rude and hung up on me before I could even ask to reserve the vehicle with him. I certainly will never use this locations service. Terrible customer service!

My package disappeared from this location after dropping it off at the counter while the associate was with another client.Recommendation: Dont drop your package here without receipt.Check other reviews.

These guys wanted $80 for mobile notary services when other 5 star notaries charge half that. Sounds like he was trying to take advantage of an unsuspecting customer.

Extremely poor customer service.Could not even indicate the cost of notarising a document requiring a single signature, on the phone. instead said i have a customer waiting and i do not have time for any conversation.By far the most horrible customer experience i have had in recent history.I will just take my business to a nearby UPS store, who promptly indicated the cost.($10 per signature per document).

Chuck is what is up! He is the best and hard working. If you need it done right at the right price. Take it to him and say whats up Chuck he will take of your packaging, Uhaul, printing, stamps you name it the best way possible.Thanks Chuck!Kyle T.Palo Alto Shell

Chuck is the best, amazing custom packing help for any project.

Really nice guy ..thorough professional

Great customer service, really sweet people!

This is a reliable, family run, business that takes pride in their work and relationships with customers. A mailbox service choice is critical to me in terms of trust. I trust these guys....

Very bad experience! I will give 0 star if I could. The server left us aside and ignored us, even though we had asked him. He severed all other customers who had came later than us, and then finally got us what we want. Very disappointed and will never been there again! Don’t recommend!

Excellent service

I have used this location several times. I have shipped everything from express packages to 100 lb crates via ground UPS. I also have packages delivered here if they need someone to sign for them. I have nothing but great things to say about the service I have received.

I give them 0 stars if i could!!! Theres on charge a rud guy at the front door...! A nice delivery guy try to leave a package for me.. and he the guy who is at front door didnt receive my package!! Just cause he wonttt do it! We pay for the service!! And this is what we get back! I just dont recomend this place to no one! Worstttt costumer service!!! This guy looks like korean..chinise or wherever he es..as soon as you see him dont even bother to get in...cause he doesnt know how to treat people!!! Very disappointed! Now i have to find my package somewhere else! Thanks to this Human! Ugh

DO NOT GO TO THIS POSTAL ANNEX. I wanted 4 passport size photographs. They charged me 14.99$ for first 2 passport sized photos, and another 14.99$ for the next 2. I called other postal annex offices and they charge 10.99$ for first 2 photos and another 5$ for the next 2 photos.The guy in charge of this postal annex blatantly refused to refund me any amount. When I said that you are forcing me to write a bad review, he said its your opinion, Thank you. In case you go there and find this guy (who is korean, I think), just GET OUT and go to another postal annex.Horrible customer service, and inflated prices is what this POSTAL ANNEX is.

All that defines a good service: knowledgeable, efficient, welcoming, and at good rates. Im never going anywhere else for postal or notary services.

Took a picture and printed my passport photos in minutes with no fuss. A little expensive for two pictures, but thats passport photos everywhere.

The owner is a person who is completely disrespectful, with terrible customer service. I would never go back there. He needs to know how to talk to clients.

I waited outside ar 7:15 am for 20 minutes and no one showed up to open! Very disappointed!

Always friendly and service with a smile. Been doing business with this location for years.

Owner was having a bad hair day. He was rude and impatient to my husband as well.

Very pricey..

Absolutely terrible service. Printing computer couldnt access the internet and employees offered zero assistance

Really good notary

Overpriced, and very slow computers. Not recommend.

Very rude, waste if time, didnt get work done.

Sending stuff