Empire Floors just completed our kitchen floor: refinished & re-stained our existing hardwood, and we are extremely satisfied with their work. Ray was our contact person; he was very responsive to all phone calls/emails. He made follow up phone calls and answered our questions timely. He even came back to move the fridge back to its location.Jorge did the actual floor refinishing, and he did a fantastic job. He was a good worker, very professional, friendly, respectful, and very efficient.We love our floor. Thank you Empire Floors!- [ ]

Customer Service is excellent. It is so wonderful to walk in and get the help immediately. The staff is extremely knowledgeable, they listen carefully to what your needs are and are able to guide you to the necessary inventory that will work for your needs and budget. They are very quick to respond to questions or issues.I am so pleased with my experience at Empire. The installers were outstanding, professional, hard working and very respectful. I am so grateful.

The service lady came to my house. It was very unpleasant as she gave me one price but I was told a cheaper price over the phone. I was on the phone with customer service when she was at my home and had him on speaker. She started to get very mouthy with me in MY HOME and he had to tell her she was WRONG! 2 years later here I am wondering how to fix my carpet bc it has 2 wrinkles in the front room now. Limited warranty doesnt cover that after 1 year.

Appointment was between 5 and 7 pm. At 7:15 I called to cancel appointment due to nobody showed up or called to inform me of the situation. They couldn’t get in contact with the representative who was supposed to be here. I should of read the reviews before I set the appointment.

Quite possibly the worst customer experience I have ever had. The one guy working the empty store laughed at my wife when they started talking about our budget and pricing options. There are several other stores in very close proximity with better prices, more competent employees, and a better customer experience. This guy just walked $15000 of business out the door because of his attitude. I can’t help but wonder how often this happens and how much business he costs the owners.

Went to Empire Floors after shopping around at several different stores. What was different at Empire was the education that I received. We came in looking for oak wood floors and had no idea how many different types of wood there was. Their showroom is like a gallery of wood and you can take anything you want home to see how it looks in your own house.Because of the knowledge and information we got, we switched from Oak to Hickory after learning about the the different hardness ratings of wood. The hickory floors were installed and look amazing. We have gotten so many compliments from family and friends. It has completely changed the look of our home and has such a warm glow. I would highly recommend Empire Floors if you need your floors done or were like me and in need of some guidance.

I cannot adequately describe our satisfaction with Empire Flooring and how amazing our floors look. We were especially grateful to work with Jon Rapollo. He was calm, approachable, funny and extremely patient. Jon also saved us thousands of dollars when he recommended we keep and refinish our hard wood floors instead of installing engineered flooring. Good thing, too, because we ended up with STUNNING red oak floors throughout the home. Everyone who sees these floors are bowled over at their beauty and the difference Empire made from dingy to beyond spectacular. Empire Flooring crew was THE BEST - extremely efficient, clean, quick, knowledgeable, and respectful. They took great pride in their work and didnt get so much as a nick on any walls. Jon even gave us a free cleaning kit to keep our floors gleaming for years to come. Empire Flooring was without a doubt one of the best remodeling experiences weve ever had and we are excited to use them for my moms house this summer. I promise you will not be disappointed if you allow Empire to show you how beautiful your home could truly be!

Several years back Empire Floors put in our hardwood floors. We were very pleased. When we recently bought new furniture we thought we might change the color of our golden oak floors to a darker stain. Empire came out and sanded down our floors and then did several stain samples on the floor. The floors turned out so beautiful. The guys were really friendly and courteous. They put up plastic and kept dust to a minimum. Our salesman Jon has always taken time explaining things and has been real helpful. They have also put in our carpets and advised us which carpets would do better with our pets. Very happy.

We have been shopping for a hardwood floor since July. Everyone at Empire Floors has been so helpful. We felt bad we kept coming in and checking out samples as we couldnt make up our minds. They told us to think of their showroom as a library. Finally we decided on a hickory floor which was the first one we looked at but every time we walked in the store everyone smiled and was glad to see us. They would say take your time, it is an important decision. The floor turned out perfect. We felt like we got to know everyone including the installers who were so thoughtful. Everyone who comes over cant believe how much larger our house looks now. We are very happy.

We have used Empire Floors for new installation of flooring in 3 houses and re-varnishing these floors after years of use. We just had them install new wood flooring in our barn house and it looks spectacular.John the sales manager has always given great advise and we always expect the best from him and he delivers.I have recommended Empire Floors, Santa Ross to others without hesitation.

On recommendation from friends we went to Empire Floors on Piner Rd. For our needs, the sales person suggested LVT which stands for Luxury Vinyl Tile. There were many marble and granite patterns we liked and the difference between our old floor and the LVT was how real it looked. We had a wonderful installer, Paul, who did a great job and was very pleasant and cheerful. We are so happy with the service from Empire Floors as everyone was so nice. When our salesperson was not in, another one was happy to help, the whole store cared which was a great feeling.

John was very helpful, great selection and competitive pricing plus they have their own installers.One stop shopping with a feeling of quality and expertise.

Horrible experience with salesman Ray and even worse with owner Claudia. Very poor customer service. Ray is very un-professional and no respect for potential clients time or money. Claudia (owner) is even WORSE!! If you are looking for a good customer experience this is NOT the place. Don’t bother

Jon, was extremely helpful, personal and professional! Very nice products.

Empire flooring is a joke they over charge they play games you have to make multiple appointments they reschedule your appointment without asking to make room for other peoples appointment..they dont stand by their word.got measurements wrong more than once i got charged almost an additional$1000 just to add a room that was already supposed to be included in the measurements.only did half of my floors made me wait two weeks with unfinished floors for them to return only to return with wrong measurements once again on the finishing day they said theyd come finish floors. THEY DONT EVEN SHOW.

Went in on a saturday last week, the sales person was on the phone and just kept talking and told the person he had a customer and just continued to talk on the phone,,,then in an unpleasant way said can i help you like he was on a break and we were bothering him....we asked i they had remnants and he told us the back room was full and come back when the wherehouse man comes in on monday.....totally a lousy experience ...would not recommend to anyone