Took my son in at the end of september for a phone as he had just moved here from the U.K. they offered us an $800 trade in on his phone. but i had to upgrade the package I had to get the deal and ad him as another line. they checked the phones model and serial number told us it was good to go. they had to order the phone he wanted. we waited two weeks for the phone to come in. we went to pick it up and guess what at the last minute before finalizing everything they tell us they made a mistake and his phone is only worth $200 trade in. i told them to cancel the order and put my account back to what it was before i upgraded. the up grade and costs went into effect immediately . But putting it back to the less expensive contract not so easy.

After 2.5 hours setting up phone in store, then no service for 2 days, then another 4.75 hours inside store setting up phone number, i was sent out of the store with a watch that didnt work and now the phone doesnt ring. Verizon says theres nothing they see wrong and they tell me to go back to the store.The problem is the store doesnt answer the phone to take appointments. Calls forward to a call center. After 30 minutes on hold with the call center, you can get an agent to tell you the only thing they can recommend is to go back to the store... that doesnt answer the phone

The service at Verizon on Mission is excellent. Short wait time and extremely knowledgeable help. I had complex needs and they were solved expertly by Brad.

Brad and staff took great care of us with a difficult reporting from Xfinity. He was very patient and knowledgeable to ease our minds.

She was Very Nice And Helpful. Made me happy to Join The Verizon Family.

Alexander that helped me was very nice and knowledgeable. No pressure to buy anything although I did. Great experience

Great group of staff, the times Ive been there for a problem they have been excellent big help, Thank you

My phone got run over while on vacation and they were able to get me set up with a new phone quick and easy. Super helpful staff!

Walter was/is fantastic. Excellent service, from phone to phone data transfer and applying screen safety etc etc - just top notch, really! Very happy to have him as a representative for our business phone needs.

Really appreciate Walter fir helping us out. Letting us now the best details and not leaving out any details. Purchased my new iPhone 12 yesterday!

Sold me everything I needed and got me a great discount

Happy Happy, so very Happy!Desperately needed to replace previous phone.Eric took time and helped me select what I needed.Assisted with setup AND helped customers who came in after me! Impressed and Happy!!

What is less than 1 star! Workers not helpful at all!

Kobie was super friendly, fast and efficient, and had a great personality with a winning smile. So pleased with the outcome. This guy needs a raise :)

These guys are great and they know their stuff. Walter helped me set up my phone after 4th st Verizon recommended me to go to mission circle store. They do charge a set up fee but it is worth it every penny if you are not a technical person like me. Walter helped me recover my email passwords which i have not used in years!!. I am very thankful these guys are open during these crazy times and i will be back to this store when i need help on my verizon account.

Kobie was knowledgeable and helpful.Even better he answered my questions.

Super friendly, very professional, and extremely helpful. Thank you, Kobie

Unkind, unhelpful rep. this time.A year ago, other young reps were very patient and helpful.Very disappointed. I will not use this place any more.

Horrible customer service. I tried purchasing a phone in full and adding it to my account but they wouldn’t let me. The rep lied and said he couldn’t do it and tried forcing me to put it on a device payment plan. Reps make commission off of phones only if the customer puts it on a device payment plan. What the rep didn’t know is that I own several Verizon stores myself and knew he was lying. His main and only priority was for him to make his commission instead of sincerely helping the customer. Very disappointing Victra!

Ben was awesome. Hours changed but he stayed over and sold 3 people phones. He multitasked to make sure it was running smooth forever and answered questions without any hesitation. He was always smiling . he was motivated and never once looked put out! I would highly recommend this store. Great deals!

Not only did it take hours to get two phones then it turns out when I get my bill I am being charged for the free phone. I am also be charged $65.00 per month for a plan that should have been $10.00 per month. When I called manager he said he was too busy to help me. I had to call corporate to fix and they credited me $150.00 that I was overcharged. I would never go back to this store.

I have been a Verizon customer for over 15 years. I recently switched to T-mobile and didn’t think the service was as good in Napa Valley, so I visited this Verizon store looking to switch back to Verizon. The store manager, Walter Hernandez, told me there was a $10 SIM card fee and a $29 activation fee, I asked if there was anything he could do about that and he said no (it turns out if you go to Verizon online switching is totally free). He also offered me a plan that was $10 cheaper if I was willing to have slower data when the cell phone towers were congested. I asked him if he knew whether the cell phone towers were currently congested due to COVID and he said he had to call customer service. So, I told him to go ahead. Although I was the only person in the store he told me had had better things to do than to wait on hold. I told him it was his job to sell me a plan, and he still said he wasn’t going to call customer service “just to ask of the cell towers were congested”. So, I asked if he was saying he didn’t want my business? And he said I was welcome to call customer service myself. I asked for his name and told him I was going to write a review. He gave it to me and told me that I wasn’t authorized to use his last name. Well, guess what Walter, that’s the purpose of reviews. When you turn down a customer who is looking to buy your service because you don’t want to make a phone call to answer her question, I get to use your name in a review. Thank you for the worst customer service, ever, Walter Hernandez and for not doing your job for Verizon at the very time when unemployment rates are up by 17%.

I was very happy with the service 😀

Walter was very polite and helped me remove a virus from my android phone.

Great customer service can be challenging to find these days!!! So, when I receive it l like to state, and in this case it was excellent. Need more like the person l had help me yesterday!!! So, a big THANK YOU to this person!!!

The guy was super pushy and wouldn’t listen to me, he kept talking over me, trying to get me to spend more money on products or data I didn’t need or ask for.

Kobie was very cheerful and helpful.

Ben and Arlon were great they took care of me setting up my own account and even stayed after closing to help me which j really appreciated

I was so thankful of the service. I got answers to all the questions that I have been asking about my account. I even got a number referral so I could set up my own account...ie, to get out of my present plan.

This store was amazing! I almost never post reviews but Ben G. was the most helpful and knowledgeable salesperson I’ve so far had the pleasure of interacting with....in ANY transaction. I’m in sales myself, twice his age and could learn a lot from him about the art of selling and customer service. Can’t say enough. I bought a new IPhone 11, a IPad Pro, a phone screen and screen protection as well as a liquid screen protector for my IPad. If he sold a case for the IPad I would have purchased that from as well. He did however let me know what to get and where to go to get it.Great Job Ben G.!-Christopher

Ben was helpful and respectful. He was engaging in his conversation and knowledgeable about the product.

Walter was efficient and patient, very professional.

These guys are useless. They refuse to help with my phone.

Excellent, knowledgeable and cordial service from Walt.

Only one person to help and he was busy for 45min. Had to leave and not buy charger. Need more help!

Arlon was very helpful and professional. Frisco came in and assisted the finalization of the transaction to make sure everything went through correctly.

The people at this Verizon store have always been so helpful whenever I go in. Unlike the one on 4th street, this one is never busy and I am always attended to immediately. The staff is friendly and informative and very eager to help you with any problem or question you may have.

This Verizon store has always been very helpful. Again, Francisco helped me with his time and suggestions.

Awesome store ! Very clean and big space and no waiting in line to get helped . Very friendly staff and great deals at this location.

Great service!

They have an all new staff which is not only helpful but well informed on Verizon products and services. Would recommend to anyone who has Verizon or interested in switching to Verizon.

He Did an absolutely great job!

Excellent service

Cant rate lower than one. Worst customer service and the poorest stocked store of the newest items.

Ben was awesome.

The worst store for Verizon...cant even give a customer a the right phone charger and the store is always empty...should just shut it down and save the company money

The worst ever

Verizon