JC Penney Optical came to my help when my glasses broke and I needed an eye exam and glasses pronto. With their expansive hours, I was able to get the appointment quickly. The eye exam was thorough and professional.I was pleasantly surprised to find the kind of eye frames I had been looking for, which cannot be found at Costco: the most minimalistic titanium frames. And not only at a much better price than the overly delicate brand of frames that are handmade in Austria, but also sturdier yet very appealing. With the new High Definition lenses, which are fabulous!Their employee Bob went out of his way to quickly ship my new glasses to me, as I live almost 3 hours away. They felt fabulous right out of the box, and I love the looks of them.Thank you all for work well done.

The ladies are polite and very helpful. Great service and understands budgets.

Disappointed. It has taken over 3 weeks to get a redue on a pair of bifocal glasses. Im still waiting to get the glasses.

I bought two pairs of glasses, they gave them to me in old and recycled cases and without any wipes to clean them; from that moment I got a lot of doubts about the service, later I came back because the glasses became big and loose and the quality of the lenses was very doubtful, the technician warmed them up and I bend them until almost breaking them and he told me they are perfect put them on you can go, and I left, the glasses were worse, come back because the glasses became big again, they fell down and I almost killed myself; Today I called and told me that I can not ask for a refund if I pay every pair of glasses, and knowing that I have almost three weeks without glasses, I can not drive, I have a headache that causes me not to have glasses, I am forcing my eyes, I can not work, and its not my fault, I pay for the service.