Kay, Woodfield Kay specifically you have really let me down as a company. I am pregnant and have a hard time breathing without the mask. I was asked to put one on. Told them I cant wear one because I have a hard time breathing wearing it. I was told I dont care it is state policy I told them I also dont have one and if they give me one Ill wear it she said fine. I told her if I pass out it you will be liable especially because I am pregnant. As I was sitting there I kept overheating more and more. Just sitting there sweating. When the lady finally came back with my ring I asked her was anything wrong with it she said no. As Im trying to open my ring I feel my body fighting to breathing and at this point basically crying and I am at this point running out of the store before I am able to put my ring on as I am very close from my body passing out. The lady who handed me the mask is just rolling her eyes at me not saying a word. I will never be back to this Kay as they were extremely inconsiderate to a pregnant woman!

I came to Kay with my brother to get his watch serviced and we had such a great experience that I decided to purchase an item for my wife. Never thought I would have that much fun in a jewelry store. I highly recommend working with Raelle, she was awesome, such a pleasure to work with.

Was here a few years ago to buy a necklace, had a great experience from the team, so thought I come back to this location. This sunday was very different. Came in looking for hoop earings for my grandma. The lady essentially pointed us where the hoop earrings are, then went to help someone else. I just decided to walk out.

Only jewelry store that greeted me in the mall. Welcoming environment, pleasant people. Purchased a band for my wife. Good warranties. Will be back.

This is my favorite Kay’s. People here are so friendly and I love the quality of their jewelry.

I cannot stop thinking of the rude snarky comment one of the staff members said to me! Definitely making sure she won’t be making commission off my sale.

Predatory lending.They’ll make sure the last payment is 2 weeks before the usual date so that you have to pay the interest regardless of the promotions they’ve got or if you have auto payment enabled like I did. Now after not having used their card for a long time (left a very sour taste in my mouth) they’ve decided to charge me $16 for no reason.And because I had no balance I wasn’t checking regularly so now my credit score dropped 80 points.Just be aware of all the predatory stuff they do, and their customer service is rude both of the times I’ve been there. Want my advice? GO SOMEWHERE ELSE.

Great experience, wonderful consultants. During the pandemic, I can’t imagine what it’s like trying to keep everyone happy while there are capacity restraints. Greeted by a friendly, energetic woman outside the store because they were at capacity, they gave me great service while I was waiting and helped me pre-select options before I was allowed in store, then the associate who helped me in store was great at well! Thank you for making my shopping experience easy and stress free! Highly recommend!

I had a great experience at Kay, everyone was professional and my ring came back within 2 weeks. April from the store helped me find the ring with a perfect combination between clarity and value. I will be back for the wedding band.

Very poor customer service. Lady asked how much i was looking to spend and when I told her she looked in me in my face laughed and said “WHAT!? Are you serious? For diamond earrings?” Then while walking out of the store i over heard her laughing with other coworkers and telling them what i said. VERY UNPROFESSIONAL & disrespectful and I will be contacting corporate. That could’ve been handled differently.

They wont honor the lifetime battery watch replacement .First 2 times i replace the watch battery, no problem. But when I went a third time to this location thats when the frustration began. The person working there said she never heard about this policy and asked for the receipt. I told her my name should be in the system, but no. She couldnt find this magical receipt.When I returned with a printed receipt they STILL couldnt replace it as the cap was sealed and she didnt had the tools to open and reseal it.May I remind her the battery was replaced twice already at that location with no issues.What a joke of a store.... stay away!

The service was fast and friendly. I didnt feel pressured and they presented me with a number of items for purchasing and caring for my earrings.They treated me like a V.I.P.

Fantastic team! The manager was very professional, polite and respectful! Thanks so much!

At capacity. Yelled at by a woman with a clipboard. Not the way to sell Christmas Gifts.

Im a credit card holder an limit to a $1500 line of credit because crisis was late 2 months but paid $800 payment towards my balance, after payment they cut me off an still expected me to pay remaining balance but no more available credit. Omg sacrificing childrens money to pay down balances, an my reward is sorry we have closed your account. 👏 wow

Had a lot of fun with the sales person, she was really listening to what I wanted and showed me only product with my taste in concern

Shady business. The cutoff date for their promotional plans are cut off before your last payment date so you’re forced to pay accrued interest.Very shady, wouldn’t trust them.They take forever to clean your items as well. Overall left with a sour taste in mouth after buying from them. Would not go here again.

The staff and manager at this location are amazing, they were so helpful helping me choose an engagement ring, and went above and beyond to give me the best deal. Even ended upgrading with a bigger diamond. They made me feel very comfortable and never pressured me. Will definitely go back for the wedding band when the time comes.

My fiance and I went to pick out my wedding band. Both Susie and Nick helped us out. They were really great and very friendly. I was initially unsure about going to a big chain store but these two really offered the personal touch that I was very happily surprised to find. They did a great job and were really patient with us as we looked at all our options. I will definitely look at kay again next time Im looking for jewelry. Thank you for making the experience great!

This is my go to jewelry place. Every single time I’ve come I’m always greeted with a smile and a helping hand. Victor has been the one to help me almost every time, he is amazing. Super knowledgeable and takes his time to answer your questions and makes sure you are 100% satisfied with your purchase.

Very helpful and friendly and I got just what I wanted and for a great price

Was thinking about a gold chain but after reading the reviews I dont think so

I took my ring to get sized. I explained that I had been wearing sizers as just after the proposal, we went on vacation. The lady argued with me over needing it sized, told me it would be sized appropriately and said 10 days. Then proceeded to give me a promise date 2 weeks out. I had to call corporate to find out that my ring had been returned to the store as they didnt call me. When I went to pick it up, the lady took my paperwork and handed me my ring with no follow up to see if the ring had a better fit or if I was satisfied. I will never go to this location again.

No one greeted me and wife. Seems to be a theme at woodfield jewlery stores. Wanted to buy gold necklace and earrings. Guess il take my business elsewhere.

My rating is based on 2 visits there.I went there a couple years ago and they didnt even talk to me. Thats some poor customer service.This past month I went again for my wedding ring (only because they had one I really liked). Tom was really nice, funny and straight forward! I hate pushy jewellers and the nonsense sweet talk. Get me what I want and give me a good experience which is what I got.It took 2 days to get my ring shipped and 1 week for resizing. They personally called me when it came in which I appreciated.Bottom line, positive experience and willing to come back.

I love the staff at the Woodfield location. We purchased both my engagement ring and my wedding band there and i am extremely happy.

Nothing makes me more upset then things not being done on time.. today my boyfriend and I were suppose to pick up my ring after waiting 2 weeks and 3 days and it’s still not done! He works on the road so now we won’t actually be able to pick up the ring for a few weeks! He stayed home an extra day to be able to pick up the ring and it’s not ready. Beyond frustrated with this store.

They lied through thier teeth. lady disnt even want to help me. they had one tree of life necklace in store i asked if more can be ordered online or through magazine and she said absolutely not. found about 15 more online. i also asked if they match prices and she looked at me asked me who do i think they are a walmart ? this place should be closed.

My husband and me went to this store because he had bought me a watch for Christmas as a gift and the battery for my watch had already died. When he first purchased the watch they didn’t offered him an extended warranty for it. We went there talk to a lady and the only thing she said was I’m sorry but we cannot help you, the watch does not have warranty anymore.I don’t recommend anyone going to this store they don’t have the best customer service. It’s the worst place.

The SalesPerson .KRIS DEROSA IS EXCELLENT AND PROFESSIONAL

Great store and fantastic sales staff!

Dont buy jewelry from here!!! My $1,000 necklace has broke multiple times! Thank god i got insurance on it but everytime i took it in they keep it forever & never call me to pick it up. I literally have to march in the store and be like is my necklace done or whats going on. Ridiculous. Last time i took it in they tried giving me a smaller pendant!!!!!

Needed my wedding ring by a certain date and they did not fulfill the promise by date. They were extremely pushy and pressured us to buy the ring before we were ready.

Rude customer service, never was greeted when I entered the store! Will not be going back to this Woodfield location!

They take 2 weeks just to size rings and are still late. Very unreliable!

Terrible customer service. staff is terrible.

Bad service..

Bad customer service

Grimey.

Raelle and Emily are the most helpful, kind, knowledgeable sales people I’ve ever worked with. Will always come back to them!