Although I have been diving for years I am just getting into photography. I had contacted a couple of other companies you are commonly found online. I didnt feel like they listened, nor did they take time to really talk to me and ask me questions. It just didnt feel right. Then I found Gina and Jack at Optical Ocean Sales. They spent time with me, answered my questions, were patient with me after I changed my mind at least twice, and worked with me to get a perfect fit for my desires. I could not be happier!! Highly recommended if you like high touch, no pressure and thoughtful, considerate people. Very, very happy!
Do not recommend, advertise products on special that they do not have. Email you back with a bait and switch type response. This has been the first and last time I will attempt to do business with this establishment. I recommend either Bluewater Photography or Backscatter. Both honorable businesses who do not play games. I would have put zero stars but apparenttly you have to put at least one to post!
Ive bought some photography equipment and accessories from this store and I can say only good things. Guys here are very knowledgeable, willing to help. No sugarcoating just to sell you another thing. They carry decent stock as well. And if you need an arm, a float, a clamp, a synch cord, a tray - thats definitely should be your first destination. They have tons of them. Good store, I like it.
Great customer service! Im am trying a new configuration connecting a video light to a camera tray. I need a small part to connect the two and cant seem to find what I need. Over the phone, the gentleman assisting me was going through various parts to see what might work. He made comments about what would be the most cost effective options. He also suggested that if I wanted to bring the light and tray into the shop, he would be happy to help me configure my set-up. Im really happy I found Optical Ocean Sales!
I get all my underwater and even some above water camera gear here. Jack is very knowledgeable and helps you out anyway he can. The amount of free information and tips on the website is over the top. Really impressed with these guys and have been using them for years. Thanks for all your help Jack.
I live on Bonaire and I had ordered a package to be delivered to family of friends who would bring it to the island. So far so good. But unfortunately the Corona crisis broke out and they ended up stranded and never made it to the island. My package was stranded too, with no way to reach me. I requested whether it could be sent back with a refund, since the only reason I ordered it was because it could be hand carried by my friends family. I got a prompt answer that it had been too long after my purchase and I could only get an instore credit (that was Optical Ocean Sales being flexible!). When I wrote back explaining my predicament in detail and requesting reconsideration I was completely ignored. Bonaire is closed off for now, my friends flew back to the US and they, nor their family will be travelling here anymore. I resent my request twice and twice I never received an answer. I am extremely disappointed and I will never order anything from Optical Ocean Sales again!
Ive ordered two camera systems and numerous accessories from them. The store is just fantastic and the staff is very knowledgeable. I have called time and time again and always with questions about purchases or asking for advice on various products and always been answered with polite, thoughtful, and helpful responses. Cannot recommend them enough!
I cant even begin to stress how important Optical Ocean Sales WA is to my work. From scanning to printing to little paper press making my zines. They help me be a photographer to my greatest potential.
Great place for all your UW photography needs! Friendly, helpful advice from Jack, who has actual experience using the equipment. Punctual - shipped immediately. Would HIGHLY recommend. Ill definitely be back to shop for more ... In fact I already have!
I just wanted to take a moment to say a big THANK YOU for the excellent service you provide! You shipped my order the same day I placed it… that is EXCELLENT in my books! This will definitely not be my last purchase with your company. As I move forward and advance my photo and video skills while diving, I am sure I will need (or want LOL) more gear, and will keep your company in mind when making purchasing decisions.
Great service, convienant location, and awesome selection. Really helpful to guide you to the right set up for you and your style.
Ill shop nowhere else. Great turn around on shipping and knowledgeable service with a smile. Optical Ocean Sales is my go to for all UW photo needs! I love this store!
When you need underwater camera supplies anywhere near Seattle this is the place. I got most of my kit here.
Fantastic, clear and quick communication with Jack, will be my number 1 shop for underwater and wedding photography:) Thank you Jack!
The best source of underwater photography equipment and advice in the Seattle area.
The go to place for Underwater Photography. Very helpful, and a really nice staff.