General Manager Nick & General Sales Manager Ted were the best. This car dealership is amazing from the minute you walk in your are greeted with a smile. Marty Rhodes is a true sales professional he knows his stuff. Very easy process very transparent NO GAMES or BACK & FORTH with the managers. Nick & Ted were just as pleasant after the sale these guys love what they do and it shows. Alan should be proud of this entire staff because this is the real deal. Before you purchase from another Kia store you need to give Alan Jay Kia an opportunity you will not be disappointed I can’t say enough about the team working at Kia I recommend you ask for Nick or Ted these guys won’t waste your time they bypass all the red tape and get down to the brass tax. Time is very important to me because it is something we can’t get back and the process at Alan Jay Kia was unbelievably fast I can’t believe I did not waste my entire day at a car dealership. Bottom line keep doing what you are doing because you guys have the magic recipe for success.Best Regards,Anthony

I love Alan Jay,s. This is our 3rd vehicle we have purchased from them. Our salesman Alex Ruiz was great and went out of his way to help us from showing us the car to filling it with gas he was awesome. And I absolutely love my new Soul.

This is the nicest bunch of people working here youll ever want to come across.. No problem is to big . very professional and personable..I love dealing with this group of people.. Alen Jay is lucky to have them on his staff !!!

Kyle Hemler was amazing, he answered my questions, was extremely efficient about sending me information on my new vehicle, and was able to complete the process in less than 24 hours mostly over the phone. I really appreciate everything, and made my first time ever shopping at a dealership absolutely amazing.

Most comfortable and easy experience ever in purchasing a vehicle. Kyle Hemler was best salesman !! We had a great time with this young man. He is very professional and knowledgeable. I will recommend Alan Jay Kia and Kyle to everyone.

Everyone was not only helpful but kind and professional. The best customer service Iv seen in a long time. I was honestly shocked at how pleasant my experience was. 11/10 for sure.

Alex Ruiz, Ted Hunt and John Santiago were awesome! Listened. Attentive. Answered questions. Very patient. Knowledgeable. A pleasure to do business with.Thank you ALL!! For a very pleasant, easy experience!!!!

Service staff is awesome and friendly! Complimentary refreshments too. I really appreciate everything they have done for me. The ladies at the service entrance are the nicest people. They are both very knowledgeable, too. I highly recommend coming to this location for your KIA services! They have something for every member of the family!

Mr. Martin Rhodes made a pleasant experience, no hassle experience. Me and my wife talked about how this experience has been the only great experience in our life buying a car. We can say that everything Mr. Rhodes told us was true and he kept his word till the end of the deal we value word and he kept it.

If you go to this Kia then ask for Marty. He will truly look out for your well being. He did not have to do this but he called to see if everything was as we wanted, even down to the vehicle detailing. To him it is all about the customer....great job

I agree with what other customers have said, Very disappointing experience. Not a transparent place!They do not have a price match guarantee, like it says on their website. Their online prices are false. Ted Hunt just adds whatever fees he wants and wants you to pay them. They lack in customer service, as well. It felt like they dont want your business. Their goal is to scam the customer! So much for those Alan Jay billboards!A lot of hidden fees! An enormous amount! I will post pictures of their very greedy price quotes.

Stopped off because we are visiting out of town and had a low air tire pressure indication and they helped us right away in the service department. Professionals all the way...keep up the good work Alan Jay Kia!!!!

Marty is the best if he doesnt directly know the answer to your question he knows where to find it. very knowledgeable no pressure, he makes buying a vehicle enjoyable. I wouldnt buy a car from anyone else.

Service department is awesome! Love Jackie who greets you and sets appts up. She is Always friendly and helpful! Shes a keeper! As far as the guys servicing my Soul, so far so good! Which means ...Good job!

Great customer service

Great Service.Great Staff.5 stars, Thanks

Great service from Jimmy, looking forward to go back and trade in my old car to get an amazing kia.

I went to Alan Jay Kia, was very transparent about my credit score, was talked to horribly by their manager Ted. I was open to almost any car I could get approved for, but was looking at sportages. Ted came back and told me “it doesn’t matter that your last car loan was paid on time. that’s not going to help you.” and “i’ll be honest, these numbers… aren’t great. what are you looking to get with these numbers?” or when it came to how much money i make, he wanted to say “if you can’t afford a $500 car payment, youre overspending somewhere.” Then continued to talk down to me. I decided to stay with them, wait it out a week since i got approved, and they needed a pay stub. Alex (salesman) was kind enough to continue to help me through the process. However, I finally got my paystub, after a week of hassling with them, and Alex calls me telling me the pay doesn’t equal out to what i gave them. which it did. he said it doesn’t equal to a month, well obviously not, because a pay stub is for one pay period. so i tell him, and i tell him “if this is going to be an on going thing, i’m going to find another place. you said you needed a pay stub, i gave you a pay stub, my pay stub is for one pay period, two weeks. not a whole month.” and he responded with “i’m just letting you know where we’re at” and hung up. so i did just what i said, and went to mcphails and within hours drove off with a 2019 nissan kicks, for less interest, less miles, same amount down, and less monthly than alan jay kia wanted for a 2016 kia sportage. so thank you ted and alex for saving me the trouble and money!

Awesome service people they helped me out and answered all of my questions

Service bar none! The care and concern taken by Rus, Marty, Ted - and of course - Theresa is beyond compare. I turned down two other dealerships because they paled in comparison to this fine team. If you need a car, Alan Jay Kia in Sebring is the place to go. Trust me, you will NOT be disappointed.

Bought a beautiful Kla Soul 2 years ago. Love everything about it. Service has been perfect, better than expectations. Next car will be coming from this sterling dealership.

The lot is pretty empty but there should be more soon

Went in looking at the Tellurides, but Alex showed us the Sorento and I think we found our winner.If you come to this Kia Dealer, be sure to ask for Alex. He spent way more time with us than be probably should have, but it was time well spent.Thank you Alex

I cannot say enough nice things about my experience at Kia. I went looking for a more reliable source of transportation to and from work because my old vehicle was worn out and no longer reliable. Alex was very patient with me through the process and helped us by giving us a great outlook and a great option for a vehicle that is not only reliable, but also feels greater than our previous vehicle. Russ, Theresa, and Jeff also helped me and all of them were great as well. Also, I do not necessarily warm up to new environments or new people easily, but I immediately felt comfortable in this dealership because of the peaceful and positive atmosphere created there. I cannot recommend this place enough to others, and I know that I will continue to work with Kia for my future purchases!

Service Department: Even though I didnt purchase the vehicle here (didnt have left over model I was specifically looking for) they have been efficient and friendly with my service needs. Glad to have them as my local dealer.

The work was great and every thing. Is working hreat

If you want an oil change you may make an appointment at least a week in advance. I purchased a Sedona from then. Trying to get any kind of service from was like pulling eye teeth! Never the next day,always several days out. The service people always acted as if they were doing you a favor.I wrote several letters to the dealership, never got a reply.This is why I traded my Sedona for a k900 at a dealership in Naples. You can bet Ill drive out of my way to go to a customer friendly dealership.Robert Parker

I will NEVER recommend for ANYONE to car shop at this store!After we had already gotten approved for a car with credit run and being lending in the process-They SOLD THE CAR in one day out from under us and did 7 hard hits to our credit about cars I NEVER wanted to be qualified for!We called about the car Saturday afternoon- and Monday am, the car was sold- ( supposedly )When we were ALREADY in process about this car.I say supposedly because after they “ sold that car “, which was at the exact price point that my husband and I wanted it to be...... then......of course then they came up with another “deal of a lifetime” but it was 75.00 more a month and 3,000 more on the purchase price!! Really?!?BUT- before they came up with this “ great deal “THEY RAN HARD HITS TO MY HUSBANDS CREDIT OVER 7 times, on 4 different cars that I NEVER wanted them to run credit on, NOR was I AWARE of!My husband and I are beyond upset.If a car dealership can’t even give you a DAY OR HALF A DAY to think over a 10,000 PLUS dollar purchase... and sells a car out from under you and then risks your credit just for a sell... is that willing to have such little integrity.... in my opinion, people should save themselves the experience and just buy a KIA somewhere else!

I couldnt get them to understand I just wanted to know what the computer said was wrong with my car. They wanted me to leave the car to be fixed.

What a great car buying experience!

New vehicle didn’t come with floor mats.I had to purchase new mats.1 month later and my trade in has still not been paid off even though I was told it would be 10 days ago.Now I have to make a payment on a car I don’t have.Buy elsewhere.Ok I did call but my answer it was someone else’s fault not Kia.I’ve purchased many new vehicles and never had this problem and this day and age you are mailing checks and then blaming it on the carrier or the bank.Really this a shame what people have to go through.I don’t have enough things going on in my life that have to deal with this.I purchased this vehicle to transport my autistic son who has terminal cancer.

Service writer went out of her way to help me with phone sync problem. Car serviced and returned freshly washed and vacuumed. Waiting area comfortable and clean.

Ted and Marti really went out of their way to meet all my needs regarding the leasing of my 2021 Kia Forte GT. Couldnt have asked for a better team. Thanks

Needed tires checked. Took me right in.

Everyone is very professional and friendly as well as knowledgeable. I really appreciate being notified when service is required. Thank you!

They work really hard to give their customers the best deal possible without the pushy salesman attitude . Very friendly and accommodating to my elderly parents. Even stayed after closing to teach them about the gadgets on their new car.

Breaking down in the middle of no where on our way to a soccer tournament was by no means the way we planned our Saturday morning. We first called Kia Roadside Assistance. They were able to help us arrange a tow. They then gave us the # to the nearest Kia Dealership in Sebring to call and speak to the Service Manager. Doug was absolutely amazing! He made us feel at ease with our current situation and even called Hertz Rental Car to have them have a rental vehicle ready when we arrived. Doug was pleasant and understanding, turning a terrible situation into one that decreased our worries. During the 2 weeks that our vehicle was being repaired, Nicole kept us informed on a regular basis.

Thank you for the great service

I believe that I received the red carpet treatment. And I love my new car, it is everything I was in the market for. The whole staff came through for me in a family emergency. I cannot say enough. I feel important. Alex Ruiz was friendly and informative. Ruslan Grinchenko knowledgeable and helpful. FIVE STARS is not enough..Thank you, Dante Bertolino

The experience in this dealership was a complete 360 from the visits to the other Kia in Pasco. What a beautiful staff. Congratulations on the great service.

No pressure!Salesman Marty Raymer

Sheryl Adams is awesome. I think this is my 6th purchase with her. She really finds you the best deal. Thank you Sheryl

Good buying experience!!

Amazing service and sales

Excellent 2d experience, great working with Marty again

Can I give an extra star for Mike? And an extra star, too, for Sebastian? Very pleasant dealership experience! You know that feeling when you have to go to a car dealership and you feel anxious and uncomfortable? Not in this dealership. They treat you with respect, and compassion. They treat and see you not just like a customer, but like family. Very pleasant staff. Free drinks, cookies, and popcorn! Would recommend to anyone! Very well done to all the staff at Alan Jay Kia. Keep up the good work!

Alex helped us get the car we wanted at the price we wanted. He was super helpful, and very nice. Also, Sheryl in financing was fast and friendly as well.

Went with my Brother, he had been to 2 other places and one wanted to give him little to nothing for trade, the other said he needed $4500 down payment, yes this was his first car purchase, but come on, he had good credit! We said let’s try Alan Jay Kia!What an absolutely wonderful experience, they made his dream come true, they asked what he needed and wanted and everyone made it happen! Thank Kimberly, you were an A plus sales person!! The entire staff was great and friendly!!

I’m from Canada and wanted to get warranty work done on my 2016 Sedona. The service writer I talked on the phone with said it would take a long time (weeks) to get everything authorized from Kia and suggested I contact Kia. I contacted Dyer Kia and Keith said there is no problem and made me an appointment a few days later. Everything was fixed at Dyer no questions asked. Everyone was very friendly. Do yourself a favour and avoid Alan Jay. Drive the extra few miles to Dyer. This isn’t the first time Alan Jay caused me hassles. I will be contacting Kia’s head office to discuss Alan Jay’s service department.

Jackie is an amazing person great personality and great customer service

Great experience and super fast in and out

Jackie always makes sure that my car is taken care of.

Fast, courteous, and the car wash was an unexpected bonus.The waiting room was very nice, with free wifi, coffee and even cookies :) The invoice and inspection report was clear and easy to read.

Always good service very friendly

Very pleasant people.

Service manager is awesome. Employees there are very welcoming and have fast service

Dropped my car off without an appointment and the courtesy van pick me up and dropped me off when my car was ready. Great Service!

Always taken care of here. The service department is top notch. They are all true professionals.

I brought in my car for an Oil Change..its serviced and car wash is done as a courtesy..Luv that my car always looks sharp. All service reps are great..very considerate, checking to see if car was finished. Alan Jay is a great dealership, I recommend them highly..No pressure when I bought my car..

Kia service is great, I went in today for a low tire pressure.She came back and said she found a big bolt on the insideOf my tire. Thank God they had a tire in stock, and I was on my way. I wish I would ofKnown her name. She was an excellent service rep.

Excellent service by the service attendant

Love this place! I went with my mother-in-law just to look at a 2nd vehicle for her. She drove away in a Kia Optima Hybrid. Employees were very professional and polite. Best part...they were not pushy. Didnt feel forced in to buying. Cant wait to go back and get me one!!!!

Good service...friendly employees

Wonderful service, super friendly workers, comfy and clean waiting room and bathroom too. Water, coffee, and snacks while you wait. TV and free wifi available. AWESOME PERSONIFIED!

Our salesman Sebastine LeBron was absolutely amazing and not once did he push us to purchase. He was understanding of our needs and made sure to get us the best deal possible!! Patrick, Mike and Curtis were extremely helpful in the deal and closing were we needed to be and especially helpful with our special needs son. We are most Definitely coming back to Alan Jay Kia!!!

I was very disappointed with my visit. I will never schedule my oil change on line again. What should of been a $35 oil change cost me $153. Needless to say that angered me. They gave me a voucher for a free oil change next time. Should have been more than one.

I called this dealership on Thursday, asking about a used car they had. I live about two hours away, and the earliest I could come in was Saturday. I gave them my number and they told me that they would contact me if the car was gone before Saturday. Well, I drove two hours there on Saturday, and after waiting for 20 minutes for them to go get the car from a sister dealership, the sales guy comes back and tells me that the car went to auction. So if you call ahead and make sure they have the car they are advertising, I really wouldnt trust them if they tell you that they do.

All Service Personnel and Technicians were very Knowledgeable and Professional

The experience buying my new Kia Optima at Alan Jay was just great. The minute that my wife and i walked into the Kia dealership general manager Mr Todd E.Leonard walked over to us and gave both my wife and i a big welcome he could not do enough for us he went over all the figures to show us which car would be the best car for our money. Both Todd and all of his staff could not do enough to please us they made buying a new car a great pleasure i will always recommend Alan Jay Kia to all of our friends who are looking to buy a new car to sum it all up if you tried the rest go to Alan Jay and deal with the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will never buy another Kia. Service manager Doug is very rude and tried to charge me for 3 different parts that were all covered under warranty. He is very unprofessional and he has tainted my view of Alan Jay Kia for good and I will not be buying another Lia and will also be getting rid of my 2015 Optima in the near future.

Good guys, but they rarely answer their phones, almost always a recording. They do a good job when its done. Allan hire a few more people.

Just got my 2017 KIA Forte 5 LX and very happy. Marty the salesman did a great job showing me all the various options, and Patrick did a good job getting me financing and putting all the paperwork together. I was in and out of there in very little time. Thanks

I have not personally purchased a vehicle from this dealership, but I do know Rob and Tony, which are two of the best salesmen I have ever met. They will go out of thier way to ensure that you have the vehicle, features and payment you desire. All of that with no pressure or games, they are there to get you want YOU need!

MySedona was towed in on Friday, 10/t. You did not have the part. It is now 4 days later and still no part. I am paying $30 per day for a replacement vehicle from Enterprise. I need my Sedona repaired, not excuses for not having a part in stock.

Great place to go for a car or for the service afterward.

They are polite as always. They answer to my question and fixed me an appointment for next week. Thank you

Purchasing my Niro was a pleasant experience. The service department is filled with crooks though. I went in on Thursday because my low tire pressure alarm went off. They came back to inform me there was a nail in the side wall of my tire and it would need to be replaced. They had a replacement tire in stock but it would be $280 to replace! I had them give me my original tire back. When I got home I looked at the “bad tire.” The nail was actually in the tread and could have been easily removed and patched especially since the tire was practically brand new(only 3500 miles driven since I bought the car in August). I will never do any more business with Alan Jay Kia and I suggest everyone go elsewhere unless you enjoy flushing money down the drain.

We have had our car and truck serviced at Alan Jay Kia, Sebring. Always efficient and happy with the price. Most recently, we purchased a new Kia Sorento from Marty Rhodes. He was not pushy at all and was up front about everything. He was very clear on everything and I would highly recommend anyone to go see Marty if you are even thinking about purchasing a Kia vehicle.

Nice no pressure sales staff. We dealt with Martin Rhodes and appreciate his low key but thorough handling of our new Sorento!

Fast service in the service department. Prices are a lot lower than many local shops.

Always a great experience

They were very nice and friendly. They treated me with respect and kindness.

I bought a brand new Kia Soul in August of 2012. The radio went bad and now they want to charge me at least $1000.00 to fix it because the warranty was only for three years and had ran out, how convenient! How does a $20,000.00 get a radio that only last 3 years. Now what, I still owe 13,000.00 and have another three or so years with this car. Im not going to have a radio?!!!!!! FN crazy and the dealer was not nice about it. DONT BUY FROM ALAN JAY KIA IN SEBRING, THEY WILL SCREW YOU. DONT BUY A KIA SOUL, their radios dont last. Way to much money for what you get. Also we were quoted one monthly payment and when we talked to the finance they could not do it. We were there for hours and I needed a car. There are a lot of cars I could of gotten for way cheaper and I should of but I liked this Kia and just went with it. Now I will never trust them or buy a car from them again.

Been here twice this morning after having to bring my vechile back from buying new tires yesterday. Would give them a 0 if possible

I’m only giving you this review because when I was car shopping a while back your employee ran my credit with out my permission and it’s still on my credit report. So to those looking for vehicles do not give them any information of yours at all.

We could not have been more pleased when we purchased our new Sorento at Alan Jay Kia. The time Ken and Marti spent making sure we got the best option for our needs was appreciated. Thank you Marti for time spent explaining the details about all the features and just plain patience!

Curteous staff. Job was done on time.

I don’t feel the sales people or finance guy were trustworthy. Our experience there was pretty poor. I won’t go back.

Purchasing our new Kia 2018 Sorento LX from Rob Farabee at Alan Jay Kia was the best car purchasing experience period. Rob and his team provided assistance through all aspects of the buying experience including a complicated registration process. Kudos to the Alan Jay Kia family!

Very good and friendly service dept.

No pressure sales. Great service department.

Great experience very helpful and friendly, even called to get insurance put on new car

Outstanding services as I expected. I have been going to this dealership for the past 6 years and have never been dissatisfied.

The entire Alan Jay family of franchised dealers is an excellent choice for your new or pre-owned car truck or van

The salespeople are fantastic, service goes out of its way to make your experience a memorable one, and Ken the GM is a joy to work with! Thank you Alan Jay Kia for a great experience!

They mean well people are nice but they cant help everyone

SUPER,SUPER run dealership. General manager Michael is great.My sales person was Brad and listened to everything I said and was sure to incorporate into the sale.This was the Kia shop.Very pleased.

Best place ever. Always great service. 😘

Ken and Marty are awesome! Go see them, if they are out of the way they are worth the drive.

Great place professional and timely. Everyone is always so nice