Teresa Huffman is a helpful sales rep who really knows the product. She is professional, patient, and explains things very well. We appreciate the time she took to help us choose the perfect mattress for our needs.She offers great customer service. We highly recommend Teresa at Mattress Warehouse in Severna Park for your next mattress purchase.
Rick and Frank helped my daughter and I find the perfect beds! We got to use a really cool program called bed match that scans how you sleep to help you find the perfect bed. We had a great experience!
Teresa was incredible from the time I entered the store. Outstanding knowledge of how to fit me to the right mattress. Professional and Great personality. I would highly recommend friends and associates to deal with her.
Great experience. Rick, the salesperson was fantastic. No hassle sale. Very friendly and knowledgeable. I would strongly recommend stopping in to see Rick before buying a mattress anywhere else!
Teresa was AWESOME. My daughter was shopping for an upgraded mattress. Teresa was quick to professionally understand her needs even at my daughters age of 14. She asked all the qualifying questions I would expect and was quickly underway to meet our daughters needs. My husband was a former mattress salesman himself so the chemistry was perfect for him and Teresa as well. I would look over and hear my husband and Teresa swapping stories of the mattress world. It was an awesome sight. The store got a little busy but that didnt stop Teresa from working 2 different customers at once. We eventually settled on a mattress set and now look forward to our delivery in the near future. Thank you Teresa for making our outing at your store a positive one and we look forward to coming back for all our mattress needs.
Was not pressured into buying any one mattress. Rick listened to what we wanted/needed and helped us find the perfect mattress for us. Getting financing was the easiest process ever. When our shipment was delayed, they even gave us free upgrades. Highly recommend this store for purchasing a new mattress!
I purchased a mattress from the Severna Park, MD store. The gentleman‘s name that was working is Rick. He did a tremendous job with explaining my options and ultimately helped me make a cost effective decision. Thanks Rick!
Theresa and Rick made mattress buying an easy and enjoyable process. Theresa is very knowledgeable about sleeping alignment and different mattress types, information I wish we would have known years ago! Her and Rick were very willing to work with us and were not pushy sales people. Would highly recommend shopping here for your next mattress.
Teresa the salesperson was distracted by personal issues even though I was the only customer. When she had to swap mattresses she needed my help. When I finally got to try the mattress I wanted to buy another customer came in, unmasked, and asked if he needed to put on a mask. Teresa said no, even though we had just discussed I was high risk. She then came over to me and told me I needed to get up because he needed to lay on the mattress. I had been on the mattress for approximately two minutes. After the unmasked person laid on the mattress he then proceeded to lay on bunches more and I had to wait to recheck the mattress I wanted. I told her I thought I needed to leave and come back at a time when someone was not unmasked laying on the mattresses. At that point the other customer said he would be happy to put on his mask and did it. I had decided on my purchase and instead of returning to help me I was made to wait while she decided to check out the customer that came in after me first. I should’ve left at that point. The next day when the bed was delivered the mattress was defective. They left the box spring and frame and told me a new mattress would be delivered the next day. Teresa was on the phone at the time and confirmed this. Then In the evening Teresa called to say they were out of stock on the mattress and it would be a week before they had more. This in spite of the fact that a few hours earlier they had several in stock. This whole experience has been frustrating and I am left without a bed. When we asked to speak to Teresa’s supervisor she won’t give us their name or their information and says she is reaching out. Hmmm
Teresa is absolutely amazing! She’s a no nonsense woman with an awesome understanding of what we wanted and needed. She made sure to explain absolutely everything when it comes to the different types of beds we were looking at as well as the whole contract. She answered every question. She never made us feel rushed or pressured like other stores. Overall super awesome experience and looking forward to our new bed!
Teresa, the salesperson, was great, fast, and efficient. The mattress I ordered was out of stock on the delivery day. I had to return to pick out another mattress, bummer but I live very close. Teresa and the supervisor did give me the same price for a nicer bed.Thank youMC
Bought a bed from here about 6 years ago with the 20 year warranty. We had an issue with the bed and it needed to be replaced. Teresa from Mattress Warehouse was very help in submitting our claim. We received a quick response on our claim and we had a new bed within a week.
Best mattress buying experience ever! Rick was so nice and patient while I tried to decide which was best for me. He even helped me pick out my new pillows. Highly recommend this store. If youre in the market for a new mattress, head to Saverna Park.
Everything about our experience here was great! Theresa worked very patiently and professionally with my partner and I for well over an hour to find the best possible bed in our budget. The delivery of a king sized mattress to our upstairs bedroom was done quick and on time with no problems.
Do not try to return anything! We bought a twin bed for the spare room. We decided to get a frame with it. $30. When we get the frame it is too short for the bed. If you sit on the end of the bed, the head end pops up.This will not work for my 3 year old granddaughter. So I call and ask if I can return it. Omg!!!!!Talked to two salespeople. Each one said they would have to call their manager to see if they can do it. Never heard back from either of them.
I must say, Rick of mattress warehouse, was super friendly, knowledgeable. Even though we returned our tempurpedic he was very kind, knowledgeable on helping find a replacement. Highly recommend
Teresa was such a great help! Very knowledgeable on all the products and helped us pick the best bed within our budget! Highly recommend.
Great experience! Reading book for kids to hang out while we did our shopping. Teresa helped us find a great mattress!
Great experience buying a new mattress from Rick. Rick took his time with us, answered all of our questions in a pressure free environment and got us on the right mattress. I would recommend Rick and mattress warehouse to anyone!
The salesman was very professional, courteous, and knowledgeable. This transaction took less than 30 minutes. I am satisfied. Thanks
We had the best experience at this store! Rick was so helpful and friendly! I would definitely recommend! Ask for Rick!
Rick was very helpful and knowledgable in purchasing my mattress today. Thanks for making the mattress buying process so easy!
Rick helped us find the perfect mattress. He was helpful with all of our questions and listened to our needs.
My husband and ICame to your storeLooking to purchase a mattress.We cant express enoughThe professionalism of our salesmen. RICK he met us with a nice greeting and let us browse for a moment . Never did we feel pressured. Rick sold us exactly what we wanted and we can only thank him for his patience.
Came in today just to see what was available and Rick was so very helpful! Made finding a great mattess easy.
Shopping at Mattress Warehouse in Severna Park was a great experience. Teresa was very helpful in assisting us to find a mattress that fits our needs.
Teresa H is so knowledgeable and provided awesome service! It’s amazing what you don’t know about beds when you haven’t purchased a mattress in 15 years! Thanks Teresa!
Rick got me a great deal on the certaperfect sleeper, by far best bed I’ve slept on
Rick was very knowledgeable and helpful. No pressure. Great place to buy a bed.
Teresa Huffman is a delight to work with she is very knowledgeable in her field. Help me with the right type of mattress and my bad sleeping habit of the right to way too rest properly.
Second time weve used this store in the last few months. Teresa took care of us on both visits. First was to buy a mattress and have it delivered to an address in Louisa County, VA. She did a terrific job coordinating the delivery. Second time was today, to buy an adjustable frame for our father, who is 94. Gave us a great price on the item, made sure the delivery was set up, and made sure we knew all the details. Great service, quality products.
Fantastic experience!!! I was in search of a quality bed frame for our new house. Searching online and calling around to various mattress stores became overwhelming and the individuals I had the opportunity to speak with were unhelpful in my search. I eventually however came across the Knickerbocker Embrace bed frame and instantly realized this is the fame I had to have for my Intellibed mattress. A quick search online showed mattress warehouse sold this frame so I called into this location and spoke with Theresa. She was super nice and helpful. They had a frame in-stock that was black but since I was not in a huge rush to get this I asked if they could have it ordered in gray which they were able to do. I rode over there an met Theresa and Rick and completed my purchase, they were great. Estimated date of arrival was 2 weeks and it actually came in a week early! I stopped by to pick it up and they helped me get it loaded up in the blistering cold. It is now moved to our new house just waiting for us to take care of somethings in the room prior to getting it all setup. I am very excited! This was truly a great experience and I would be happy to work with them again in the future despite being an hour from my new home!
We had an excellent experience with Theresa and Rick.
Teresa was very helpful, patient and professional.I am Excited about my new purchase. Would highly recommend her to others. Lil.
Teresa was absolutely wonderful! She listened and found the perfect mattress for my needs. Much appreciated!!
Salesperson was knowledgeable and patient. We found the perfect mattress here.
Teresa Huffman was very helpful, kind, and accommodating of my physical limits. Awesome staff and great selection!
Rick was fantastic! Helped us understand what we needed to make a mattress purchase. Theresa helped when we had questions during the delivery. I went back to purchase the mattress cover and they were equally as helpful! I highly recommend them!
Pleasant and accommodating, making the experience easy.
Friendly and fast service. We needed a very inexpensive mattress and they had one that filled the bill.
Rick and Teresa know their stuff! We walked in tried a few beds and made the stressful day/week involved with moving to the area go away. They were the only ones to be able to get our mattress in a timely manner. Thank you Rick and Teresa.
Teresa was fantastic! So helpful and very knowledgeable. If you visit the store, ask for her!
We had a great experience at Mattress Warehouse! Rick did an excellent job showing us our options and helping us to make the right choice without any pressure. The technology used (computer questionnaire) to help you understand what works best for your sleep type and style was really educational! We would definitely come back again in the future.
Worked with Rick to get 2 new mattresses and had a great experience. Very knowledgeable. Gave us a great deal, no pressure at all. In and out very quickly!
Great service, Teresa spent hours with us testing various beds to pick the best one.
Very helpful and informative staff. Teresa knows her stuff when it comes to mattresses and what to consider. Very happy with our purchase.
Teresa was awesome! Very patient and made sure I found the right bed!!
I came here 2 weeks ago to purchase a mattress and the lady Teresa was fantastic! She knew her stuff and helped me select what I needed. She wasn’t pushy and very patient. The mattress showed up a few days later and has been perfect so far.
Excellent experience. Rick was patient as my daughter took her time making her decision. Will definitely be going back when we need new mattresses for other family members.
Teresa Huffman was fantastic. Took her time to be sure that we made the best decision for our needs. She was very friendly and patient with us. Highly recommend.
Teresa was extremely helpful. We had to buy 4 mattress sets and she was very flexible with helping us adjust our delivery dates a few times. She is very professional and friendly, and very prompt at responding to any messages. Thank you!!
Teresa Huffman was awesome. She took her time with us and set us up on the bed match machine. She was very helpful and knowledgeable. I would buy from her again in a heartbeat.
Teresa was wonderful with us!!! Thanks.
I had such an easy experience with Rick, who helped me pick out a mattress and a frame. Very kind worker, and easily accessible store! 5 stars!! I got the Sealy Balboa Island Plush mattress.
I bought a new bed from them. The staff person Theresa was really responsive to me and worked very hard to answer every question I had. Its clear that she cares about people!
I had a wonderful experience shopping at Mattress Warehouse. The staff was knowledgeable and extremely helpful. They were able to find the perfect solution to meet my needs and there was no pressure or attempt to upsell me in any way. I highly recommend this store.
Great Experience!! Teresa was amazing and very warm and helpful. The mattress technology was fun and different. We received individual attention and made a smooth purchase. The best part... its being delivered in 2 days!!! Cant beat that!
Rick was so kind and made the whole process of shopping for a mattress easy and seamless.
Richard was so nice and extremely helpful!
Good help on matteress also nice people
Excellent experience at Mattress Warehouse with Rick. He was extremely knowledgeable and accommodating. Definitely recommend this location for anyone in the Anne Arundel/South Baltimore area looking for a mattress store!
First stop & last! Rick was professional and so helpful with addressing our sleeping requirements and selecting the perfect mattresses for our new home.
Went to the store and was met by Rick, very knowledgeable and to the point. In less than 15 minutes I bought a Serta king Hybrid Firm. It was delivered in two days, the delivery took less than 5 minutes! Moreover I was finally able to get a good nights rest. Very pleased with the experience. The price was competitive, actually better than if I had bought from the web sight unseen and in a box (my previous experience...too soft). Rick explained the internal configuration of the mattress and surprised me by dropping the price $100 from the sale price, which sweetened the deal. His associate, Theresa provided commentary as we paid for the mattress, and gave us a belly laugh. Thank you Mother Theresa and Father Rick!
Teresa was great. Thanks
DO NOT BUY FROM THIS PLACE. Severna Park Location. Store will not honor their mattress warranty which is supposed to be for 10 years. My mattress which cost $1600 is a Sealy Kellburn II is less than 2 years old and it sags and neither of us can sleep on it. Caused both of us serious back problems. Filed a Warranty claim, that process is a joke. Took 3 weeks for them to get some 3rd party service to come out to lay a curtain rod that weights 1 pound on the mattress to check for sagging. The guy who came out verbally said we are screwed. That they never honor any warranty for a hybrid mattress and he gets calls and complaints on them all the time. He said because of the top layer of memory foam which rips and tears it pops back up and their process cannot properly check it. Instead of measuring it with me laying on it showing the problem this is their process. Store manager, regional manager, corporate office just give you from one person to the next. When you call the main office the employees give you an attitude like you are bothering them. NO CUSTOMER SERVICE. BEWARE!!!
Found everything we were looking for... and more! Came in knowing we needed mattress and box spring, but Teresa showed us the benefits of the mattress protector and the quality of the pillows needed for a healthy nights sleep. They were both on sale, and ended up leaving with more items for less than we were going to pay elsewhere! Plus we ended up getting free delivery! Thanks Teresa!
Great experience. Super easy to find what we needed and have it ordered. Teresa was super helpful and a joy to purchase through. Would 100% come back.
Sales staff was great. Shopping for my daughter I said what range we were looking for and they led us to exactly what we wanted. The whole experience was friendly and efficient. Expected deliver within 1 business day was an unexpected bonus.
Rick was great! Excellent service. Fast delivery. Great products!
I purchased my first mattress here two years ago and i love my mattress. I’m upsizing and just purchased a newer mattress and I’m sooooo excited!! Quality service and quality mattresses. Thank you Rick and Theresa!!
The process was quick and simple buying a mattress just right for my partner and I at mattress warehouse. Teresa was very helpful finding a solution with a combination in a mattress of what we both like!
My fiancé and I really enjoyed our experience at Mattress Warehouse. Overall very friendly and helpful. The bed matching technology was great. Highly Recommend!
Rick was very helpful in assisting with picking the right mattress.
I purchased a mattress from Rick last year and was very pleased. Naturally I wanted to go back and purchase another. As luck had it Rick was there. I am so glad he was, with all of his knowledge Rick led me to a mattress that certainly met my needs. Rick certainly makes the Mattress Store stand above any others I have shopped in. I like the #1 Customer Service that Rick provides to all Customers. I also like that he knows his stuff when it comes to finding the right mattress based on different variables that he asks about. I am a #1 fan of Mattress Warehouse of Severna Park and it is employees like Rick that make it such a special place to purchase a mattress. A very satisfied Customer.
Theresa was very helpful in helping my husband and myself finding a bed and fram. Theresa was the perfect sales lady.
Excellent customer service. Rick was fantastic to work with.
Rick provided excellent service. Helped me narrow down selection & got the bed on sale. Not high pressure. I appreciated being able to sleep 😴 n the mattress.
Teresa was very helpful and patient. It took me two hours to find the perfect fit. They don’t try to sell you too hard, they just want you to be happy.
Teresa, Wendi, and Rick were all really helpful and made sure that we found the bed that was right for us! Very friendly and fun conversation throughout the whole visit!
Mattress Warehouse of Severna Park is an amazing place! Everyone there is so friendly and kind toward customers. Tim and Rick helped me find the perfect comfortable, affordable bed to fit my needs. If you are looking for a nice 10 year warranty bed this is the place to go! Mattress Warehouse has a huge selection of beds to choose from. The staff are sensational in matching the right bed to the customers needs. Tim and Rick helped me find my forever bed! Allowing me to try each bed and not rushing me and my family to pick one. It didn’t feel like they were just selling a bed, they had a welcoming feel that no other mattress place has had. I will definitely be going back to buy! Go to Mattress Warehouse for a long lasting, affordable, good bed!
Teresa and Rick were superb! Knowledgeable, didnt push us in any brand direction...gave us the time we needed to make an informed decision! Great team!
Rick and Theresa were very helpful in helping my fiancee find the bed weve been wanting for almost a year now. No back pain or hip pain FINALLY!!! We are very happy with our purchase.
Easy breezy shopping experience! Long story short, this past Easter, my original mattress and box spring was ruined after my ceiling fell through in my bedroom after a bad storm, coincidentally during the beginning of COVID. To make up for the loss, my only option was to buy a mattress that came in a box from Costco. After many and many nights of terrible sleep, as soon as the stores opened back up I went to mattress warehouse in Severna Park where I was greeted by Rick! He was very knowledgeable and made the experience so easy! He answered all of my questions and was very up front with price and quality of the mattresses I was interested in. After about 15 minutes I was in and out of the store with a TEMPURPEDIC medium hybrid mattress. I could not be more pleased. If you are in search of a better nights sleep, see RICK for all of your mattress needs.
Rick and Terresa were an absolute dream to work with! They were very welcoming, informative and cared for your satisfaction in quality sleep. I highly recomend paying them a visit and letting them earn your business!
Rick was most helpful and very knowledgeable. I appreciated his friendly and very patient attitude. Price was reasonable.
Ric provided great service. Thanks!
Very good experience. Very helpful and friendly and very good deal.
We went in on Friday afternoon for our second purchase from this location. Rick was amazing, yet again. He helped us with a less expensive purchase for our daughter’s room a few months ago. On Friday, my husband and I went in to upgrade our mattress. We ended up getting A LOT more than we originally planned, but Rick was amazing, and we are beyond happy with our purchase. He helped us determine exactly what we both need sleep-wise. He had us try out 4-5 mattresses and then we did the 3 min. sleep test. Rick literally had us try every single mattress the test recommended— BEFORE we did the test— let’s just say he knows what he’s doing. We only have so many beds in our home, but we will 100% return when we need anything else mattress-related. I really cannot recommend this store enough. Phenomenal customer service!
Rick and Theresa were extremely helpful, I went in expecting it to be an all day event. We were in and out of the store in less than an hour. Then whole thing was seamless, easy, and they were very funny.
Rick did a fantastic job of helping us find the perfect tempurpedic mattress. We are done in 15 minutes! He was very kind and professional!
Rick was very helpful in our decision to upgrade our mattress. He was extremely knowledgeable with the information about our temperpedic mattress. Would 10/10 recommend working with him and mattress warehouse for your mattress needs!
Teresa was lovely! Very patient and showed us lots of options with no pressure.
Teresa was wonderful!!! Highly recommended. Very clean environment. They had protective covers for bed and pillows!
The prices were very high. I was looking at $2,000 queen set. And they still wanted extra for delivery, etc.The only deal we were offered was by text and voice mail.. an hr. after we left store.We were not impressed with service either.
We’ve come back here for a second time in two years. Started with buying a new bed for our daughter, now bought a second for the other one and a new mattress for ourselves. Teresa was very helpful and worked with us in a comfortable manner. Would recommend highly.
Rick was awesome. Great customer service, very knowledgeable about the mattresses. He was able to get us into the right mattress that was best for our needs.
Excellent customer service from Theresa.
Rick was extremely helpful and professional, very patient. Highly recommend!!
Mr. Tim provides my friends and I with a safe, friendly environment every time we visit there. He is a very kind and thoughtful person. I will be a purchaser in the future because he cares about his customers and treats them with the utmost respect.
Rick was friendly and knowledgeable. We got a great price on our mattress and adjustable frame. Great store would highly recommend if looking for a new bed.