Great place for parts. Gate might work on way out, no promises work ever time 4 parts ok markups. 👌

Best dealership ever greatest costumer service very helpful,friendly and kind staff prices are very reasonable I do recommend them

These guys are excellentGreat customer service friendly peopleThis is one dealership you want to come too

The staff was very enjoying to be around and and the service managers where very helpful. I have no problem going back there if needed, the mechanics are great and know there stuff.very professional

Very friendly and helpful. Worked my truck in and got me back on the road.

Best service at kenworth of cincinnati, by Gene Moore. He dealt very well with us. Thanks Gene Moore God bless you

Id like to preface this with Ken Townley is the go to man for your sales needs.I purchased a 16 T680 from Palmer Trucks in October. It was a higher mileage truck but it met my needs. Ken was super professional, accommodating and kept great communication in the beginning stages, working with my personal bank for documentation and the like. I flew up from GA to get the truck. Went for a test drive, talked shop, and went over the issues the truck had and what he could do to make it work. He sold me on their True North warranty after taking the time to explain the good, bad and ugly about it and what hes witnessed first hand. He made no bones about telling me like it was instead of trying to glaze over it.After leaving and having the truck for about a month, Ken called back to check in on me and the truck and to inquire about registration and tax process for GA since he was aware of this being my first rodeo. Ken took the time to contact a colleague at a dealership in Atlanta to try to get information on how to best file for registration and exemption of sales tax. In the end I didnt qualify due to not having my own authority but the fact Ken took the time to bend over backwards to try and help me well after I was long gone speaks volumes about his character and the business that employs him.He called yesterday, 12/22/20, to check back in with me before the new year to see how everything was going and to see if there was anything else he might could help me with. Again, Ill reiterate, Ken is the man to see because youre not just a sale, youre another person trying to make it in this world.

Hello to all. I want to share my experience with these guys. Very friendly, professional, Especially grateful to the service manager Gene, he is a professional in his field, the right attitude to clients with such people is always a pleasure to deal with

Shout out to Gene Moore got me in and out on the road again with excellent👌

They had the parts that we needed and they were also open til midnight ! Very huge building and they also were very helpful and friendly as well !! Very satisfied customer !

Brought truck in shop had transmission issuesThe service team at Kenworrh was spot onThanks for all the hard workHighly recommend this place

The worst dealer I ever visited I just bought 2020 kw T680 the entire engine vibrate and took to kw dealer and all the mechanics see the engine vibrate and no one wants to admitNick, Glen, Tommy they all denied the vibrateApril service manager dont care if you leave happy or mad, also I was told warranty mean nothing you still have to pay out of pocket, Im going to take the trucks to cummins and see what they say, the only person its fair and was nice about the whole thing will be Gene Moore,

Stopped into Palmer Kenworth of Cincinnati for an axle seal leak. 3-11-2021 and got great knowledgeable amd fast service from Gene and the new gal Diana behind the counter. I will return for service if ever needed again

Bought parts here last weekend since I just moved to Ohio. Guy at counter acted like he hated his job and took forever to give me my oil seals. That I ordered a week ago. Called this weekend needing a standard wiper motor part number. They wouldn’t give me a part number due to the fact I “may use it to buy somewhere else”. When in fact I ordered parts last week and you clowns ordered the wrong ones. No problem I’ll continue doing business at MHC which includes truck purchases.

Stopped in today. And the Kenworth team was spot on. The guy at the front service desk was awesome. Highly recommend this place.

Only place in town that had the part I needed!! In and out quick!!!

The service department was on my situation quick fast and in a hurry. Very helpful thanks guys

Needed acceleration issue and error codes addressed. GENE MOORE, met me as I asked him for directions to the front desk of the location. Although I didnt realize I was mistakenly asking for the wrong part of the building, GENE treated me with a great amount of professionalism as if I was his responsibility to getting to the right location.I was eventually redirected back to the Body Shop/Maintenance department. GENE kindly explained he couldnt anticipate exactly when my truck could be attended to by a mechanic. He provided me with options which included showing me the Drivers Lounge and its amenities, such as the washing machine/dryer, shower, and coffee bar should my stay become proplonged.I was impressed with how GENE empathized with my disappointment of the delay I was facing due to it being Friday. Most places overlook this type of customer service GENE displayed, because its not considered as important as repairs done in the garage. Wrong! I will go out of my way to bring my business here due to GENEs customer service and secondly because my truck was repaired in a timely manner.Thank you GENE for being a living epistle. 😉 🙌

Worst experience ever, we approved them to look at truck you give us a quote, they said they must take apart and take pictures for warranty. They took that approval and fixed the truck and charges us $6000. Knowing that is not owned by the driver they let the driver authorize $700 for additional 4 shocks to be changed with out our authorization. Called talked to Jean he said everything is on recorded line i asked for the recordings can not provide and all he says is Im sorry for how it all happened . Luke Smith the service manager is no where to be found

Excellent customer service from James Campbell and parts department team. They always have the parts we need and deliver them in a timely fashion. They have quality parts at a great prices.

Dont know I work for a road service

Had my tractor repaired and new batteries installed. Called to have a tow pick it up and batteries were dead as well as several other trucks in front of it that had to be moved for access.Normally not an issue however i called two hrs ahead of tome and confirmed with service that it was accessible and to start the tractor to ensure it was running correctly and ready for pick up .Unfortunately they did none of it and all i can say is thankfully the tow driver was patients and got the job done professionally for them

Power steering went out and to drop off Friday morning. Told me they would get to it right away. Monday morning i got the call the the steering was fixed and a few other things... AC charged up.. Clutch adjusted.. Very fast and awesome work for a very very short notice.. Will definitely be taking my truck there from now on..Thanks Palmer Trucks.

Great Service!!!!! I had a fan belt and tensioner pulley go out on me and had to get towed in. They started on me before the tow truck driver left. I really appreciated that. Unfortunately, I had to spend the night at a hotel because they didnt have my belt in stock. The belt was in the next day around 2:30pm and I was back rolling around 4pm that day.Thanks RYANThanks SPENCER

Worst place to do service. Dropped truck to Gene Moore and he said it will be ready in 2 days. But it wasn’t ready even after a week. And also, super expensive place. And body shop services guys his Nima Gany I talked installing lights they noting doing it’s not a dealer don’t come here zero star 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿

They Did nothing to my truck. Windshield wiper reservoir still leaking and coolant reservoir still leaking that I took in to get replaced or repaired. They stated both were still under warranty but nothing was fixed. They had my truck for 2 days. Not happy at all that I have to take to another dealership or Thermo King to resolve or just keep buying fluids to replace when they leak out. Friendly staff tho.

Gene in service is the best. He is dog friendly and Gene made the entire repair process go smooth.

Stopped in and gene in service was extremely helpful awesome job great place

Everyone was nice. They treated us with repect and had a really nice and spacious drivers lounge. There was a tv and comfortable chairs. Clean bathrooms and a microwave to heat up food.

2nd shift is awesome, even if it took 2 extra days to get my truck up and running. But to fair it was not their fault for another warehouse in Atlanta forgetting to ship out the parts on Friday. The mechanic Seth was very helpful in letting me know the process of what we were looking at. And lets not forget Ryan who was kind and insightful.

They usually have what I need when I need it. I needed an alternator this time and to my surprise they were cheaper than anyone else.

Great service all the time

Great service assistance.

Friendly and efficient staff! The employees checked on me multiple times and ensured I knew what was going on while my truck was being repaired. Definitely recommend this place!

Ive always had a great experience with the location in Cincinnati. The service department is professional, thorough and has the service requested completed in a timely manner. Palmer trucks of Cincinnati is an excellent provider of service. See Gene and youll know what I mean!!

I am not a kenworth customer but I admire their operations they have nice facility and great sales team. I think with KW being a great truck that use Cummins engine people should buy it over Volvo or freightliner

Super The only one in town that had my part for my INTER NATIONAL THANKS ALOT.

Ryan is a great service writer who kept us updated with the truck! Couldnt ask for a better team. Great drivers lounge and amenities

Work with Gene all the time, he is always helpful and expedient in his assistance. Always impeccable service and all the employees go out of their way to be very friendly and help out any way they can. Would absolutely recommend!

Absolutely Fantastic. I showed up on the night crew with only a 30 minute notice, and two mystery problems on my truck. These guys answered all my questions, diagnosed my issues, fixed them, handled a recall item, got a one hour regen, and a lunch break in 3.5 total hours. If you have the time, definitely save your problem for the night crew. Theyre awesome.

Stopped in, great parts people a very nice dealership. One of the nicer ones I’ve seen. I will definitely stop back if in Cincinnati and need help.

Stopped in unannounced and they were backed up in service for several days. Gentlemen at the service desk (Gene) came out with his code reader, downloaded, printed, and walked back to his Tech’s with the codes. Came back to inform me it was an intake heater fault and I’m good to continue our trip. 5 star service!

Have been here since 1/15/2020 0930 it is currently 1730 I have not been updated once on an eta on my truck. I went to ask about eta was told they hadn’t started working on my truck as of yet I asked if I needed to get a room for the night and was told as long as it’s an easy fix they can do it tonight still not giving me an eta! Poor customer care!!!!!! No communication!!Update at 1841 Tom called from PacLease in Wichita Kansas states he was trying to call them and there was no answer I went to the service desk and relayed the information 30 minutes later the mechanic working on my truck came and updated me....I did not pull out until 2200.....COMMUNICATION is key in business!!!

Good place to get parts

Gene in service has been great!

Service was fast and done correctlyAs a trucker time is money and they understand that. Jene and his wonderful team was friendly and reassuring 2 Thumbs up

First time there for service a great 2nd shift team Ryan got me right in diagnosed the problem had me fixed and out in 1 hr great experience will definitely go back had bought some parts a few years back THANKS !!!

Stopped in tonight and Gene was very helpful. Very polite and friendly, very refreshing. ThanksI appreciate Gene fix my Truck so quick.

Fair prices friendly staff 👍👍

Gene and Ryan both took care of me had charging problems with my truck and before I even made it in Gene had a spot for me picked out and work got me out the door quick. Ryan helped with the billing and the process was effortless and painless. Its not a another Kenworth by another name so you dont have to worry about spending triple or quadruple the normal price.

Stopped in and dropped truck of. Had allot of work perfomed all was done spot on. Thanks to the whole service team World class service.

Gene is awesome. They told me 2 days in Dayton. Gene got me in and out in a day. Plus he liked my dog and I caught up on Greys anatomy.

Stopped in today and front service desk was spot on for helping me with my issue. Thanks for world class service.

Stopped in Gene got me in and out great job again as usual thanks very muchKenworth Of Cincinnati

Ok but do not want to work on warranty put you on back burner. Took my black razor knife brand new left my old red one

I typically get service at Kenworth of Cincinnati. Gene always takes care of me. I noticed when they are out a few days or weeks they always work me in. Im treated like family not a number.Thanks Guys😎

Great place to be, the people are friendly, the coffee is great, they fixed me up no fuss no hassle, and the guy behind the desk was very friendly

Had a vehicle in truck stop take out passenger mirror. 12 hrs later Cincinnati Kenworth had me in shop fixing it. Kenworth believes in safety number one.thank you 5 stars...Robert Hubbard

FRONT DESK SERVICE GENE MOORE WAS A SUPER HERO SAVING THE FS THEY HAD A EXTREME BACKUP!! HE WORKED ME IN THE SERVICES TEXT MR. GENE KNEW HIS STUFF HE FIXED MY PROBLEM IN MINS! SERVICE WAS EXCELLENT!! THANKS GUYS!!

Gene and there service dept are always spot on we have Peterbilt but bring the to Kenworth way better service

Stopped in to grab some parts today and they let me eat food they had there for their staff!! Nothing like filling your belly while waiting for your parts!! Great store and great people!!!

Not from area but needed part for truck. With virus situation they were still able to get part I needed very fast so I was able to get back driving. Thank you Kenworth of Cincinnati!

I just wanted to say thanks to Gene and Ryan in the service dept. Got me in and out. Top notch service.

Awesome place always take good care or.jacobus energy fleet. Jean is the man!

Stopped in with ck engine light, service reset my device light, great team to work with .

The woman that answered the phone isnt very polite. I can only imagine how much business this place loses. It doesnt matter when you call them they tell you they wont start on your truck for 7-10 days. So we called Dayton and Indianapolis (all Palmers) and they were polite and both said theyd get it in Friday/Monday at the latest. So we had it towed to Dayton and as we were leaving they were starting on the truck. NEVER will we waste time or energy on Cincinnati Kenworth.

Came in for DOT inspection and axle bearing inspection. Charged over $600 for checking the truck over to tell me what needs Repair. Apparently this takes 5 hours. Driver came in Monday morning, was asked to return Tuesday morning. We left 5 days later on Saturday. Will never come here again.

Went in bc no heat in front cab. The were all nice and funny. Went in and they knew what was wrong. Explained. Had us up and going in few hours. Really nice people. They have showers in mens room. A driver lounge with a coffee pot vending machine and a big TV. Comfortable chairs. They have washier and dryer. Thank you for helping out.

Nice selection of parts

Awesome experience. They were able to diagnose and fix the problem in 45 min. I am super happy with my experience here. I would recommend this place to everyone.

Stopped in from out of town a few days ago with a check engine light. Told the service department I had to get my load delivered in PA ASAP. They hooked me up and even helped me order food for lunch. Thanks Guys!!

Gene and the crew had my drive shaft rebuilt and back on the road in 2 days. Great service

Had my truck repaired in the body shop, was very disappointed with the repair

James Campbell did a heck of a job getting my brakes to me in a hurry for my service truck. A+ Rating

Gin gave me great service this the best service place in town.All truckers should come here for there needs.👍👌

Job well done gene,thank you for the good service you always give my husband and me when I truck need services.you make us feel well security about whatever services neither you see to it getting taken care of as soon possibleThank you!Jeffery, Vickie Engram

Gene in the service department is great, he always gets us taken care of in a timely manner and if there is an issue or timing issue he is up front and honest with you. I will recommend Palmer / Kenworth of Cincinnati

Very professional and easy to deal with! Parts pricing is more than competitive. I would highly recommend them anytime. i always use them for my fleet needs.

Gene great personality wonderful customer service from Al Gueye 23 years of wonderful service from Kenworth Of Cincinnati Thanks for all the jobs well done I got from Kenworth of cincinnati

Gene & ryan at the service desk went above and beyond for me to get back on the road... no hassle just great customer service.... class act guys.... thanks a million.... MTP TRUCKING, mantua, oh..

Service was fast and fair priced

Hands down best service shop ive found in 18yrs of trucking gene moore service writer he makes things happen and very honest thats hard 2 find!!!! 5star all they way service

Stopped in today and gene the service advisor was on top of the game got me right in and diagnosed. Great customer service and very patient since he doesnt speak spanish. Thanks for being helofull.

They do great work!

Best place to get parts in town! They will bend over backwards to help!!

Very nice ppl

Always friendly and helpful over the phone and quick to answer questions

Called them, was on hold then was transfered million times and finally hang out on me... hmmm interesting people works there. If you that busy turn off the phones idiots

Needs a bit of improvement when it comes to customer service. They are really good at ignoring people waiting at parts counter.

Nice people just not sure about the bill.

Have company trucks repaired there good service

My review is still pending.. but so far I checked on a Fri ..they looked at my truck on Tues..wasted entire day Wed trying to email an estimate for approval. Been sitting for 6 days and counting. This area is the Black hole of trucking. Freightliner and International are even worse. my advice is to GET OUT..

This guys are very helpful and quick service and very polity 👍👍👍

Gene and Ryan was spot on today. Thanks for the great info and polite service.

Open 16 hours and parts desk especially after 5 PM are good folk

Nice people good serves. Clean and well keep

Great parts department. Very helpful.

Purchase an air compressor and air dryer in August 2017. They charge a core fee even if you bring in the core. (Standard practice) The compressor failed 4/2 this year. Was returned on 4/12. They charged me for the new compressor and a $400 core and said it would be 20 to 30 days on the refund. Furthermore the air dryer is full of oil from part failure and was told there would be no warrantee on that part. 28 days later still waiting for a refund. After multiple calls and 2 additional trips to the dealer with all original paperwork finally they tell me the claim has been filled and it will be 20 to 30 more days to be processed. If your and independent trucker and dont have a fleet dont bother with Palmer......they could care less about you or the success of your family owned business. Buy your parts anywhere but here.

Always have good experience with service department.

Very nice ppl service department