I had my transmission changed at their shop. Along with that they identified a leak in the gas tank while they were checking things out.After a long and costly repair the first time around i drove my car for two weeks then had to be back in their shop for a new problem with the gas tank which was never an issue before. My guess is they botched something up in the gas tank probably because they did not know what they were doing. The worst part about this is that when i returned my car there for a re-look, they were not responsive and claimed that they were not able to identify the problem and put it on the back burner like its not something they want to deal with. And they never bothered to call or follow.I ended up taking my car to a different shop to replace my entire gas tank and EVAP system which cost me an additional 1500 $.Bottom line, no professionalism or courtesy they just want your money. Very unfortunate waste of time and money there.

Friendly, knowledgeable, and felt comfortable with the staff recommendations. Replaced a transmission in my Toyota and when I showed around on price they were at market average or a hair below, but they included a 3 year guarantee/warranty, that others didnt.Definitely would recommend!

Our car is 24 years old most places told us our car wasn’t worth the fix or parts are hard to find. I’m so happy that Josh and the team at Cincinnati Transmission were able to see the value in our car and able to put the transmission back to better than new. Every time we drive the car we are amazed at how awesome our car drives. Thank you - you are our people!

Great experience, Josh and the team at Cincinnati Transmission were so helpful, friendly, knowledgeable, and patient with me and my family as we asked a great deal of questions. They went above and beyond to help me in a difficult situation. Having a transmission go out and the cost associated with having it fixed or replaced is not an easy one and they really made me feel better about the whole process. They have the best warranty and their price is in-line with others who might not offer the same kind of warranty. I could go on and on about how happy I am with their service, but do not take it solely from me, give them a call and check them out for yourselves.

Very honest and fair pricing. I dont regret taking my car to this shop. They are very polite and courteous. Overall, this business is honest and fair.

After months of experiencing a worsening steering wheel shake which could not be fixed by another mechanic or the local dealership I took my car to CTS. Josh and the team had the problem diagnosed by lunch time on day 1 and had the car fixed the next day. The 3 year warranty they gave me lets me know that the issue is fixed for good! I cannot recommend CTS highly enough!

Came in with a parking pawl issue. My truck would roll upon in park. I was expecting this to be a transmission job where they had to drop the transmission and re build some stuff. Expecting to spend around $2500. Upon inspection they found a loose cable, and fixed that up real nice and pretty.I asked them to do brakes and rotors. So total bill was less than $700 and my truck feels brand new. Called on a Wednesday, was in on Friday morning and picked up my truck around 3pm the same day.very happy customer. Will return with any future needs.

Transmission on my van was going out. Took it here. Josh was up front about everything. Gave me prices and worked with me to make sure I could afford it all. They made sure that it was done right. I will be using them for my future needs.

Hands down the best AUTO shop, let alone transmission shop Ive come across. These guys are looking to do right by their customer - wont try and talk you into unnecessary repairs. Let this crew advise and ultimately repair your transmission issues - you wont be disappointed!

I had my transmission replaced at Cincinnati Transmission. The BEST customer service Ive ever received anywhere. Rick is extremely knowledgable, patient, diligent and dependable. There prices are fair and I felt I could completely trust them to give an honest assessment of what was going on with my vehicle.If I could give a rating of 100%, I would!!!!

Highly recommend this place!!! Great experience!! Excellent service !!! Got my vehicle back to me very quickly!!!

Always does a great job, never go anywhere else.

I must say transmissions are NEVER the best experience..But this Company took care of my car, very honest and upfront, professional .... Thanks, Josh and Jason for not taking advantage of me...Thanks guys...

CTS replaced my transmission, squoze as much money as they could out of the cheap warranty company, that tried everything they could to not cover their portion of the repairs. Their knowledge, experience, and accessibility made this expensive process as pleasant as possible. I had just purchased a house when my transmission went out, so I was watching every penny like a hawk They where extremely patient with me being cheap, and trying to rushing the completion along. If you have your vehicle repaired at Cincinnati Transmission Specialist you will drive off feeling confident in the repairs, and appreciative of the friendly service, and fair pricing.

Cincinnati Transmission saved me from a full transmission overhaul to a minor repair. This family business also does more than transmission work with top quality service and value. Their level of professionalism is top notch as they put up with me and I know I can be a pain when it comes to matters impacting the wallet especially in current times. Develop a relationship with this shop and no more looking around when next thing needed repair comes up. Thanks again to Cincinnati Transmission for the top notch work they did on my car... hasn’t run this smooth in years!!

This is my go to place for my automobile issues. Good people and good work. Tell them Ford Expedition guy sent you😁

This place is awesome. Josh and Rick are the best. They replaced a switch sensor, and let me know other things that needed replaced. Thanks guys

Josh and the team did great work rebuilding the transmission on my F150. Happy with the service and the price. Thank you!

Been using them for years.. Best shop in town

The staff was amazing. They went above and beyond to make sure I had everything I needed. Took me to get a rental car and even gave me a ride home when the rental place couldnt help me. Definitely recommend!

I looked at the 4.5 rating and thought good to go! Bad mistake and reviews show a trend of not communicating to customers / failure to complete on or near the timeframe discussed. I should have read the reviews. However, the one week to fix the car that turned into three weeks was the best part of my experience at CTS.The paying upfront $2.3K is first red flag I overlooked…they have your money so what’s the hurry to complete. Or did they request my money upfront because they damage my driver side door and passenger side quarter panel (door now hits quarter panel). This is when the real run around began.Went to pick-up car after three weeks…no voice or warranty (printer not working), will email (never received). I had the service person come look at the damage to my car…Josh will call you. No phone call, so I called Josh and was told “I am sure if someone did it here, they would’ve told me”. However, we (CTS) have 18 cameras, get me a chance to review the footage. A couple days go by, no call. So, I called and explained to Josh that all you need to do is review the footage the day it arrived (my wife took a picture of the car on the tow truck – no damage at that time). Great idea.Of course, the day my car was dropped off the footage was gone / deleted but we will do you right…I am sure it’s not our fault but will replace the door / fix the damage…can you drop the car off for us to get an estimate from a body shop. I dropped the car off the next day and notice it wasn’t running correctly and told Josh about it (thought it was not shifting gears correctly). I was told it was ball bearing and they would fix it for free ($700) due to damage if we wanted them to do it. I kindly reject the offer, just fix the damage to my car please.Call after call about estimate (waiting on body shop excuse) and me offering to drop it off at the body shop for repair. I did find out from Josh that the body shop never looked at the car when I dropped it off (they were too busy) …thanks for wasting my time again. Finally, after three more weeks of dealing with CTS (six weeks total). Rick the owner offers $300 and stated they will NOT fix the damage. Up to this point, I had been understanding / nice about getting strung long & buying into their lies. I had enough and said, “three weeks of dealing with this “F word BS” and lies that you were going to fix the damage to my car”. Of course, Rick was offended of such language and hung up on me.I immediately drove to the shop and talked with Josh …demanded my invoice and warranty info which I was promised three weeks ago when I picked up my car.18 cameras – I asked to look at footage and course nothing came from that request. I spent 23 years in the military…traveling all over the country and by far my first/worst experience in the dealing with any automotive repair company. The integrity, accountability and unprofessional behavior of CTS is rated ZERO. My recommendation: Take your car somewhere else!! If CTS is your only option - DO NOT pay upfront, trust nothing they tell you and good luck!!

I have been taking my vehicle to Rick for years. Through all the issues I have had with my cars, Rick was always fair, matter of fact, and explained everything in a way I could understand. Being someone who is not as knowledgeable when it comes to repair work, etc. on vehicles, not once have I felt cheated or exploited by Cincinnati Transmission Specialists. No matter the problem, the shop is always able to diagnose the issue, walk me through the process and have the problem fixed before I knew it. I cant speak higher of this shop, the management and the workers overall. The professionalism displayed is refreshing when positive customer service experiences seem to be far and few in between. 10/10 recommend and will continue to take all my personal vehicles here and recommend my friends/family do so as well.

Wow! Believe the hype! This is one of the best shops in the city. My car broke down in West Chester on Thursday ☹️ They helped me get a tow & I had my car back for the weekend!! Their front desk people are very up front, very helpful, and very nice. Ill never get my work done anywhere else!

Josh and Cincinnati Transmission Specialist have been amazing over the last 5+ years we have been going there! They are always so friendly and explain everything that is going on with my cars. They always give me the best price and I would never take my cars anywhere else. Doesn’t matter if the problem is big or small they can fix anything and very timely. I would highly recommend them to anyone looking for a new place to take their cars.

Josh Meyer, and every staff member I spoke with was very kind and helpful. They explained any work being done to my car and why it was necessary to be taken care of. I will continue to take my car to them for all future automotive repairs.

This is the best in town hands down.

Josh and Rick at Cincinnati Transmission are amazing, honest, and knowledgeable. This is absolutely the only place to take your car!

Theses guys are the best no questions asked. I took them my truck in May of 2018 to have a built transmission put in my truck due to the fact the old one was going out and all this truck does is pull a trailer. They put in a great transmission loved it. Now fastward to early this year I had to take it back because something was not right. They took it in and checked it out found something failed and it went out it was under warranty still. They completely redid e everything on it and installed a cable I was going to do myself and never charged me a dime. I will not go anywhere else for this type of work again hard to find someone who will stand behind what they say they will do now a days but not these guys other shops could learn something from Rick Josh and the whole crew up there. From the bottom of my heart that k you very much for your help you have a life long customer and I will send others to you also.

Didn’t stand behind their work after being paid up front. When you call the office and ask to speak to a shop manager or owner it’s like an interrogation of why. Friendly at first but ultimately had to go another transmission shop to get the problem fixed. Even if they promise to call you back, this shop will NOT return a phone call.

Quick service, very friendly staff, and extremely helpful. They were able to get my car in the same morning I had just brought it in to get checked out. Prices were very reasonable, and they were able to get it done a little faster than estimated.

We were traveling from Michigan when our truck pulling our camper started acting up. I called 4 places that could not see us. 1 place gave us the number to call here. While Rick and Josh said to come on in we will be waiting for you. They were wonderful, prompt, did not take advantage of us. We were at there mercy. THANK YOU so much.

Simply the very best service in the city. They service our entire fleet in a timely manner, and always at a fair price. Easy to deal with and honest. Fast turnaround times are important to keeping our business going, we rely on our trucks daily and trust that when the work is done... its done right the first time.Rico BookerService ManagerWatsons Pools & Spas of Cincinnati

Took my car there to inspect work done by another transmission shop. Gave me very good insight into the issues I was having, talking points for bringing it back up to the shop that did the work, etc. Was very pleased with the organization of the shop, way they conducted themselves on the phone, and the overall service received. Would definitely go back again.

Our 2012 Ford Explorer broke down when we were driving from Northern Michigan to Orlando this year. We woke up in Cincinnati on a Saturday with no power steering or terrain control in heavy rain. Cincinnati Transmission got us in for an inspection on Saturday morning.It was a recall problem missed by our local Ford dealership in Michigan, but Ford was unhelpful and would not pay or preapproved the repairs. Waiting for a Ford dealership to work on the car would take several weeks. Cincinnati transmission was extremely friendly, helpful and competent. They went into high gear and obtained and installed the module and re-programmed the car’s computer by mid afternoon on Monday. Their charges were very reasonable. We highly recommend them.

These guys are the best. Took really good care of me. Made sure my car was up to par. Since I am new to the area and going to school here I was lost without my car. They checked everything and got me back on the road with confidence that I will be safe. They are family owned and operated and you get that feeling of trust dealing with them. They will have all my business in the future.

Unquestionably the best auto repair experience Ive had. Immediate service, fair price, and on-time completion just as they estimated. When an unexpected additional issue was found (that was not their fault) they even handled that perfectly and did everything they could to ensure we were satisfied. My family will work with them exclusively from now on.

Folks, if you are having trouble finding a top-notch shop to work on your vehicle to...look no further. Honestly!. I have taken a couple vehicles to Josh and his crew and have found nothing except courtesy, quality and most of all integrity!!! He actually took care of the transmission on my Chrysler 2003 Town and Country after another mechanic had already fixed it but wouldnt guarantee it. Josh replacement my trans and guaranteed his work. As it turns out this guarantee was not even necessary...40,000 miles later we are still running like new.One final note...Im not sure why others felt compelled to leave bad reviews here but I can tell you that Josh and his crew have been so good to me that I recently had a vehicle towed 40 miles despite the fact there is another repair shop just 3 miles away. The honesty, integrity and commitment to quality are by all mean worth the couple extra bucks for the tow.Thank Josh and crew...once again....great work!

I have been bringing my vehicles to Cincinnati Transmission Specialists for years and they have performed a variety of services for me - AC repair, brake/rotor replacement, spark plug and battery issues to name a few. The team is extremely professional and provides a thorough explanation of what has happened, what needs to be done to fix the issue and what this will cost. Updates are provided to the customer throughout the process and repairs are timely. Prices are extremely fair. I appreciate the transparency provided by the entire team and highly recommend their services.

I have been taking my cars to Cincinnati Transmission Specialist for 15 years. Rick and Josh are very trustworthy, which is the first quality I look for in a mechanic shop. I have multiple drivers in the family and own 6 cars with half over 100K miles. Any time something seems wrong as well as when it’s time for regular maintenance, Cin Tran is my first call. They are very accommodating with my schedule and will let me know the timeframe it will take for the maintenance based on their schedule. I feel confident and comfortable that they will tell me if something is minor and doesn’t need immediate attention or let me know if something needs to be addressed right away. They have and continue to earn my trust and respect.

They didnt do updates and transmission broke again !!

I had my Honda Accord transmission rebuilt here 5 years ago and it ran like new after their work. Recently, my 1999 BMW 528i needed an overhaul. The cost would have been excessive for such an old vehicle, but they recommended a used transmission with a 3 year warranty at about half the cost of a rebuild. I went with that, and although it took almost 2 weeks (with a rental provided), I am very happy with the results. My car runs like new again!

I went to Cincinnati Transmission on a Friday before a holiday weekend. I did not expect to be able to get my car back on short order even though I asked if it was possible. Josh let me know that they were very busy, as was obvious by the number of cars in the stalls and waiting service, but that they would see what they could do. I had heard that before from other shops and was not holding out much hope but Josh was able to deliver above and beyond what was expected! Everyone I encountered at Cincinnati Transmission was very professional and courteous not to mention that the shop and waiting area were clean and in very good order. I sincerely appreciate the fine work they did as well as the attention to detail that they maintained. I highly recommend Cincinnati Transmission Specialists and will be back for any of my cars that need their service.

The team at Cincinnati Transmission have serviced and conducted repairs on my automobiles for many years. The work they have done has ranged from addressing complex transmission issues to rather straight forward bearing replacements. In all cases their ability to quickly and accurately identify the specific problem has been excellent. The repair work they have completed for me has been of exceptionally high quality. They also stand behind their work and they are good people. I would recommend them to anybody needing transmission or drivetrain repairs.

I took my SUV to the dealer to find out that my rear differential had gone out. The dealer quoted me a fairly high price to complete the repair. I came across Cincinnati Transmission and gave them a call. Josh explained the options and I was able to get a used differential with a better warranty than the dealer offered, not to mention Cincy Trans was 2/3 the price. Josh was professional and was able to get my car done in a reasonable amount of time. I would definitely recommend reaching out to them to see if they can help you. Thank you Cincinnati Transmission for doing great work at an affordable price!

Great customer service. Very knowledgeable technicians. They are very clean and respectful of your car, and do not try to up-sell for unnecessary services. Cincinnati Trans is the only place that my family trusts with our vehicles.

My review is based on a transaction years ago and I simply never took time to share. Our shop did a lot of business with Rick at Cincinnati Transmission. On the last occasion he was 100% dishonest with me. We had a conversation and he said he would cover 50% of the charge and we would owe him about $500 to make the situation good. That was reasonable so I agreed. A week later the job was done and along came a bill for $1500. I reminded Rick of our conversation and his price quote, even found my notepad where I documented the time/call/price and he would not move. He 100% lied and couldnt have cared less. Havent used him since and turn off every customer I can from going there. Mistakes happen as no one is perfect but he flat out lied and didn’t bother him a bit.*Update*. At the time - worked at Sumerel location in Forest Park with Mark Pfister.

My trans starting shifting erratically on the way to work and this was the nearest transmission shop. These 2 guys, Josh and Justin, I think, said I was only low on transmission fluid. They put a quart in and didnt even charge me ! Cant believe it, I was ready to spend a ton on a new trans and it cost me nothing by going there.

I dropped off my old fairlane a while back because it was blowing trans fluid and oil all over everywhere after rolling it for awhile. Obviously the dude I bought it from had done some work to hide the issues, so by the time Id run a few thousand miles, the thing was a waterfall, I couldnt drive it anywhere and feel good about it. So I took the lump and dropped it off at CTS at the recommendation of a pal. They had the thing for longer than expected due to part availability, but when I got it back, the motor and trans were spotless, they had tuned the carb and adjusted the timing in addition to the work that Id asked them to perform. The service was excellent and I couldnt be happier driving this thing around and not having to worry about f**king up my friends driveways. Ill be dropping off more of my junk for these dudes to wrench.

Cincinnati Transmission Specialists is Fantastic! They have taken excellent care of my familys vehicles for several years now. Their pricing is fair and the work is top notch. They truly treat customers like family, and will continue to earn my business.

So I brought a Hyundai Elantra to them in July to have a diagnostic on a transmission problem that was making it necessary to use the trans interlock to shift out of park. We decided to go another direction with the car at that time but decided recently to have the problem fixed.I made an appt for December 9th and took the car in for what was diagnosed originally as a short in the wiring between the range sensor and computer. In retrospect, all they really did was read the codes the cars computer was putting out and made no effort to really figure out the root cause.After many promises for call backs, that were never made, and pleas of the need for additional time to work on the car, I went to pick up the car on the afternoon of December 13th. I was told by an employee that the car had massive electrical issues and whoever I took it to was going to have the car for many days to figure out what was wrong.Im not totally unhandy so I decided to pull and check every fuse due to a thread on the internet regarding issues similar to mine. The one labeled backup lights was blown. I replaced it and the car was fixed. I cant imagine what they really did to figure out was wrong with the car that took 5 days. My guess is they did nothing. Dont waste your time or money here. They never return phone calls and are beyond incompetent. Believe me they will not return your calls.

Great experience from start to finish. Service manager Josh Meyer answered all my questions and seemed extremely knowledgeable. customer service is great and they stand behind their work.

Absolutely by far the best experience Ive ever had with getting my car serviced. Josh and Rick took care of me and 100% exceeded my expectations which were rather high to begin with. I was on the fence on trading my car in but with a 3 year warranty on my rebuilt transmission i couldnt pass it up. Absolutely recommend these guys for any sort of transmission work!

I took my s10 in for diagnostics on the transmission, and after a series of test drive was able to determine that a shift solenoid was bad. I came in with the idea of needing a new transmission obviously would be a costly option, but Josh saved me a ton of money with the correct diagnostics. Only took 2 days to get the truck working again.**New Review since I cant leave two reviews** 3-9-2020I took my 2008 Lexus IS250 AWD to them for a terrible noise coming from the rear. I explained what had happen to Dustin Svenkerud and he assured that everything was going to be fine and Josh Meyer was going to diagnose the problem. Dustin called me back same day and informed me that my differential input bearing had burned up. They had me back on the road within a couple days with full repairs. The cost was very reasonable without breaking the bank. I will be a customer for life.

Great place to get your car worked at.

One of the best service experiences I have ever had. They diagnosed my transmission problem in spite of the dealer stating that there was none. The car is still under warranty and so I have to take it back to the dealer. Cincinnati Transmission did not even charge me for a lot of diagnostic work. They could have just flushed the system as I had asked but they heard that something was wrong. Just flushing the system was not the answer and they did not hesitate to do the right thing. Now I hope the dealer has the same integrity.

They dont communicate in a timely manner and they kept my car for a month to put in a second transmission!

Terrible customer service. They never call when they say they will. I was quoted $3,054 for a new radiator and transmission. I paid upfront and was told it would take 3-4 days to complete. I called on day 5 after not hearing anything and was told by josh the parts were on back order. The repair took 14 days. My engine overheated and the radiator blew 10 days later due to dried coolant being left on the thermostat. Get the truck back and a few weeks later the check engine light is on again. This time I’m told it’s the catalytic converters, and I need a coil pack. Was also told I needed a wheel bearing based on the noise the front end was making. I had them do the repairs, and they found the pig tail connector wires were completely melted from where it over heated. Picked up the vechicle and was told there was still some noise coming from the front end due to the front differential going bad. They serviced the differential when they replaced the transmission and it was fine then. My truck was still making the same noise it was before they replaced my wheel bearing but now I’m told it needs a $2,600 front differential? Yeah ok.... since May 7 they had my vehicle over 30 days and after paying over $4,400 in repairs, my truck still wasn’t running properly. I ended up trading it in since I knew there was heavy engine damage from where it over heated. I really wanted to like this business, but I can’t based on their complete lack of follow up and terrible service on my vehicle. Funny, I left a negative review on their Facebook page last night and now for some reason I can’t see their page, which means they blocked me or they took it down. Do yourself a favor and take your vehicle to a reputable shop that won’t leave you hanging for weeks at a time. They make you pay upfront and once they get your money, you get nothing but runaround and excuses why your vehicle won’t be ready when promised.

Great service. Very fair and easy to do business with. I was able to manage repairs on my daughters car in Cincinnati from Chicago.

Do not take your car here. They had no idea my car was leaking transmission fluid until after it was done being (looked at) and waiting for me to pick it up. I then went to pay for the work but they had closed 10 min. Early. Then I paid via phone and needed to pick it up after hours and it was blocked in.

The kind folks at Cintrans have maintained our fleet of heavy duty carpet cleaning trucks for many, many years. Josh and Rick and their crew are experts in just about anything. Engines replaced, transmissions, tune ups, steering isues, electrical. You name it, odds are they will fix it right the FIRST time and do it at a fair price . Way cheaper than dealers. The place to go! Mike Murrie Steamex Eastern Custom Carpet Care.

I do not recommend it for anything other than expensive they are nothing specialists.

I wanted to give them a higher rating but after taking back my vehicle because the transmission is acting up again, I cant.First visit resulted in them keeping my car for two weeks and I had to keep calling for updates as they wouldnt call me back. I opted for a rebuild rather than a used or new transmission. Big mistake because now that the car is doing exactly the same thing (bucking when trying to go into overdrive) they say its not the transmission, it needs a tune up. Now mind you, the bucking ONLY occurs when the torque convertor is trying to lock up. Never any other time.So between the poor service on the first visit and not wanting to stand behind their work, I cant and wont recommend them. I have another vehicle that needs clutch work and they wont get that business. Go some where else, I am.

Great service

Really nice people to do business with - very accommodating & show great concern also.

Technician was very helpful in explaining what was wrong and potentially wrong with my vehicle. They did waive the diagnostic fee so that was nice. I will be back to have the transmission repaired.

Great bunch of guys eager to help.

Always great service and timely repairs. The only time I had any issue was with a part and they stood by it and made things right, above and beyond what they needed to do.

Josh Meyer and his team were great to work with. My experience was nothing less than outstanding!!!I called Cincinnati Transmission to get a 2nd opinion of a diagnosis of transmission issues from another business with my 2008 Toyota Sienna. He offered to squeeze it into his already full and busy schedule because of a upcoming trip I had planned.He was incredibly thorough in his inspection of my van and determined that it did not need a transmission replacement at all! Rather the issue was a clogged air filter and a dirty throttle body sensor! It was a huge savings to me and gave me peace of mind that everything was okay with my van.Josh saved me the huge expense of needless and ficticious work that another place wanted to perform. Josh was easy to work with, returned phone calls as needed, and even sent pictures of what the issues were.I will be a returning custumer and recommending this local business to all my friends!!!

I worked with CTS August 2017 to get a clutch repaired. They installed a full clutch kit with warranty and confirmed the vehicle is all good: $570 labor (discounted price) + cost of parts = $900.Then early January 2018, I had my mechanic check the vehicle since I noticed noises while driving. They took it over to CTS for a review. CTS said the transmission needs to be replaced. When I spoke to the owner of CTS, he said their two vendors couldnt find any nearby used transmissions, only a rebuilt transmission for $1600 + $570 labor. I opted to find a used transmission. CTS agreed to put it in and said I would need to pay for labor once I dropped it off.On January 15th, I had the transmission ordered. It was 30% less than the rebuilt transmission price. It arrived at CTS January 18th, yet CTS did not call to notify me of this delivery. When I called CTS on January 22nd (Monday) to ask if it had arrived, the attendant confirmed it was there and said they could start work on it February 5th (Monday, two weeks later). I called back February 5th to push the drop off date to February 7th (Wednesday) and the attendant said that was fine. On February 7th, Cincinnati had an overnight ice storm so I had to thaw off the vehicle before bringing it over around 11am.When I arrived and paid, I asked how soon the vehicle will be done. The attendant confirmed by February 12th (Monday) and that theyll call me. Monday comes, yet I didnt see any calls from CTS so I called after 12pm and they said theyll need until Thursday. I call back on February 15th (Thursday) around the same time and the attendant says again they need two more days to work on it. I asked if I could speak with the owner. They had to put me on hold to call the owner, then came back and said one of their mechanics was out sick so CTS had been busier than usual and to give them until February 19th (Monday) to finish. I said that I really needed this done by then because I needed it for a February 22nd trip I had planned four months prior.I called on February 19th (Monday), and the attendant said they would call me back with an update in the afternoon. I received no call back. I called again on February 20th around 11am and they confirmed that they would need another 2-3 days to get the work done. I asked to speak with the owner and better understand what is going on. At first, the front desk attendant said that the owner would call me back. I said that the place hasnt owned up to calling me back before so he put me on hold, then suddenly the owner was on. He said the sick mechanic was still out and their backlog was long so thats why they havent been able to finish the work. The owner then said that I could take the vehicle to another transmission service and CTS will refund my payment. I asked the owner what work had been done so far and he said nothing.So after making some calls, I decided on another shop, went to CTS for a refund, they loaded the transmission into the vehicle and I left. This situation affected my trip plans, yet I saved $250 on labor by switching shops.During the repair, the other shop had to cut out the slave cylinder since they said the line melted, it was the first time they’ve seen that happen (and the transmission on another vehicle at their shop had the same issue), and they replaced it. I found this out after I called for an update. Since I knew this was warrantied with CTS, I notified the shop owner and he agreed to store the new one if CTS preferred to replace the old part and install it, then re-box theirs.So with vehicle in-hand, I visited CTS for a solution and on a day the owner was there. He spoke with condescension, laced in you-should-have’s, tried to blame me for ‘communication failures’, blamed the other shop’s ‘failure to remove the part’, and shared warranty requirements on “types of part failures” that weren’t even documented on their original invoice so the guarantee was a muck.I am grateful for this experience. I recommend everyone take CTS words with a grain of salt and shop around first.

Rick Lamping and his team are so efficient and well priced, anytime I need a repair or even an oil change I go to Cincinnati transmission specialist.

You guys rock. Fair prices, fast service! Our transmission shop of choice!

Fast, friendly, professional, fair prices.

These guys are fast and trustworthy. Will not take my honda anywhere else

Rick, Josh, and all the guys are the best!

This is the best shop in Cincinnati and the only shop we ever take our cars in my family. Their customer service is stellar!

Excellent Service! Repair took longer than promised but daily updates were provided.

Josh meyer has continued great service over many years.

They rebuilt a 1996 Chev. Lumina for me

Top notch crew!

Very fair and honest . Thought transmission was slipping ended up being something else that was alot less expensive to fix.

Couldnt ask for better service

One of the best!

Couldnt get anyone to talk to me

Stopped leaking transmission and had great communication! Thanks!

This place had HORRIBLE service. Avoid it at all costs!

Friendly and Helpful

Worked with Josh to get the transmission rebuilt on my jeep. Quote was spot on and price allowed me to get some extra things done. Will be back for future needs.

Great people

Wont go back