We were in Shelbyville, Indiana visiting my sister. I needed work done on our RV, but not being from the area I had no idea who to contact. My sister spoke with some of her neighbors and J&L tool was recommended. When I called they did tell me that this was not part of their usual work but they would take a look at it. I drove RV to their shop, parked out back. John came out and asked me to back up to garage doors, which I did. He climbed under RV, took a look and said I can have you up and ready to hit the road in 15-20 minutes. Which he did and the price was unbelievable and very reasonable. Not to mention, I did not have an appointment, he stopped what he was doing to take a look at it. I did not expect him to fix it right then and there. What John didnt realize is that he saved me a drive and possibly leaving the RV for days or weeks waiting for someone else to fix it, remember he fixed it in 15-20 minutes. I was very, very greatful. Everyone I talked to on the phone and at the shop were nice and polite. Not once did I get the feeling (that I usually get) that I was an easy target, meaning a female walking into a male dominated environment. I have worked on cars, motorcycles and now RVs for long time, but they dont know that. If you are in need of a tool machine shop, Im sure these guys will do all they can to get the job done right. Thank you John and everyone else at J&L Tool & Machine Inc, you made my day.