I have had nothing but good experiences at this particular UPS Store and with the staff. They are helpful and always friendly. I would highly recommend their services.

The staff are well trained and work like a well oiled machine to keep the flow going. Always helpful and willing to help. You don’t usually see this in such a young staff. Thank you!!

Fantastic, hands down. Not sure how anyone could think otherwise, unless they are mad at the world.I have recently had the need to use shipping service on a regular basis, and I never thought Id say it, but I dont dread shipping anymore. I gladly pass by SEVERAL freight services to go here. I cant think of a business that is much better in regards to value, speed, and friendliness. 5 stars for sure.

Staff was friendly. Also fast workers, not to mention the free notaries they have seems like a small thing but actually a big help during times that you need them.

Great service! Awesome staff! I use them for all of my shipping and printing needs!

This UPS store is excellent! I never take the time to write reviews but I have been to this store several times and am consistently impressed. They are usually busy but the team is super efficient and personable - I have never had to wait.Thanks for the great experience, Nick!

Who has printing services without a cutting board? They want to charge $10.00 to cut it for me. What a rip off. Should of gone to Office Max - they offer this service! The extra star is for the friendly staff

HORRIBLE CUSTOMER SERVICE!!?? NICK & REST OF HIS STAFF ARE THE WORST EVER SEEN IN UPS STORE. VERY HATEFUL ATTITUDES. THEY SEEM SELFISH & ARROGANT TO SAY THE LEAST. SADLY I WENT THERE TWICE. NEVER AGAIN. PLEASE SAVE YOURSELF A HEADACHE & AGGREVATION. IF YOU LIKE AT LEAST A DECENT CUSTOMER SERVICE - GO ELSEWHERE. THIS PLACE IS NOT IT!!! - I WOULD GIVE THEM 0 STARS, BUT HAVE NO CHOICE BUT TO PICK ONE STAR.@@

From my limited experience. This location is lacking in customer service. I don’t know if the gentleman was tired or off but I just left and they need to reassess how they address customers.

I am visiting and live in VA. I used this UPS outlet for printing and mailing boxes. Great employees, friendly and professional

I take Amazon returns here almost weekly and they are always so nice and so quick. Today I sent an overnight package in addition to an Amazon return and the associate was so friendly and efficient that I wanted to write a review just to mention it.

Everyone at this location is so fast and friendly!

Exemplary customer service!

I came in with presents, no box and no label. The employees were so patient and kind with me. Helped me so much even though they were busy at Christmas! I truly appreciated the employees kindness

Staff is ALWAYS efficient, courteous, and one worker even remembers my PMB# just by my face. Love this place

Been coming here for many years and Ive never seen such a hard working group of people in my life! This team ALWAYS provides prompt, polite and professional customer service. Gone above and beyond many times, absolutely love these people.

Sam and Nick are some of the beat employee’s I have seen in quite a long time. I am always greeted immediately when entering and out with in a few minutes. Super fast super friendly!

Always great, efficient, and consistent customer service with all employees. Chose to do my Christmas shipping with them simply because of the people and their great attitudes!

I’m not sure how people are rating this store so highly.This was the worst customer experience I have ever had. Never have I gone into a business and had a teenager claiming to be the manager scream at me for losing my package.I suspect heavily that my item was stolen, it was an apple watch I was returning. The boy was defensive before I even explained my issue.

I always come to the OFallon store. They are so fast, Im never inside more than a couple minutes. The employees are very friendly and couteous!

ETA: On Tuesday, Nick called to inform me that after reviewing the tape from Saturday, he agreed that things were handled incorrectly. He said that they would be sending me a refund for the over charge and that he’s spoken to the original employee.I went in on Saturday morning to ship a package to California. I had gone in with a package that was all set to go just needed the tracking/shipping label. I admit I was in a bit of a hurry and couldn’t deal with everything at the time I was in the store but when I was able to sit down and look at the receipt I noticed charges that didn’t need to be there and a shipping cost that seemed WAY to high for what I was shipping. When I went in to ask about things on Monday after work, I was told that they took my box, wrapped it in bubble wrap then put that into another box. I was also told had I come back on Saturday they could do something. I told them, I had been in a hurry to get to work and that they closed before I got off. The comment about coming in Saturday and they close at 3 was repeated. I said that I work from 9:45- 4 so I wouldn’t have been able to. Based on the receipt, the box that was used was WAY to big to be used. It was to the point that I paid 4x as much as I should have. Nothing had been communicated with me about it having to go into a larger box or about bubble wrap being needed. I was asked the basic questions, asked to sign a paper, charged, given a receipt, and that’s it. Not even a tracking/shipping label for myself. The situation on Saturday was not handled correctly and even when I went back in things were not handled correctly.

I always receive cheerful service from this location, but today they went above and beyond!I was there on 9/3 around 11:10, had two Amazon returns. The young man took my packages and wrote down my email, phone number and QR codes of the return packages. I asked if it is the new procedure, he said their system is down, hell get the information and finish the process after system comes back up.He could have turned me away and made my morning a frustration like what Belleville store did a month ago. Nowadays business gives too many excuses to not do their job right, but the young man didnt mention their system was down just proceed as how Id expect.Sorry I didnt get your name the staff who helped me, and I hope you got my codes right (sorry I was distracting) Thank you for keeping this great work ethic during this crazy time.

Nick and Sam are awesome! I always get prompt, friendly service. They take excellent care of all my shipping needs whether it’s a drop off return or multiple packages heading to a variety of destinations. They are professional and I know my things are in careful, competent hands.

I would like to say a big THANK YOU to the entire team for their dedication and phenomenal customer service. No matter the situation you always give 100% to your customers, and it is deeply appreciated. Stay well and Safe!

By far the best customer service! Staff was friendly and went above and beyond my expectations. I will continue to use this location for my printing needs and highly recommend them to others.

Service with a smile. Was greeted instantly upon coming in. I was served right away. Seriously got in and out in less than a minute. And with pleasant service. If only everything could be so nice and efficient. Was dropping of a Return to Amazon. Already had label and packaging ready to go. Was given receipt for Shipment too.

The BEST customer service Ive ever experienced with packing/shipping needs. Every employee is incredibly fast and very friendly. Today the manager asked me about my broken arm, and when he found out I was recently in a car accident, showed such sympathy and wished me the best. Im from St. Louis, and Ive never experienced customer service like this before moving to Shiloh!

The staff at this store is second to none! Their customer service skills are outstanding! Nick and Sam are awesome and theyre experts at what they are doing. Tyler and Austin are in the background but available if you need them.Because of their excellence in customer service, my church chose them to supply all our printing needs! You wont be disappointed when you use this store!Howard Jackson

SAM AND NICK IS PHENOMENAL!!!! I WENT IN TO PRINT SOME THINGS AND DIDNT KNO THE UPS STORE OFFERED SO MANY DIFFERENT THINGS NOT JUST SHIPPING BUT FAX PRINT ECT...THE CUSTOMER SERVICE WAS EXCELLENT!! THEY IMMEDIATELY GAVE EACH CUSTOMER ONE BY ONE THEIR UNDIVIDED ATTENTION!! MY EXPERIENCE WAS WONDERFUL AND THEY BOTH WERE VERY KNOWLEDGEABLE..I LOOK FORWARD TO HANDLING MORE BUSINESS WITH THEM! 5 STARS SERVICE!!

They are the best!!!! Every employee is amazing! They are super helpful and are always on top of everything. Do not doubt to go there if you need any assistance! They will solve it for you!

Nick and Sam give new meaning to the words customer service. They create a friendly atmosphere with their kind demeanor and willingness to assist the customer. I’m an older person who needed help with an amazon return. Nick was knowledgeable, professional, and courteous in aiding me with the return. Sam and Nick both care about providing customers with excellent service! I highly recommend this UPS center.

The staff at this location is second to none. Very courteous, quick, and knowledgeable. We have had to come in for many things including shipping and notary and are always impressed with the staff, especially Austin! He is always very helpful and gets us in and out quick. Cant say enough about this store. Great location.

Great service every time! The whole team is great. Nick, Sam, and Garret have to be the best retail team in the metro east. Thank you for all you do!

Great Store!!!I have a mailbox with this store. I drive a semi and they are directly off the interstate. Could not be a more convenient location. Nick and Sam are the two main workers there pretty much every hour the store is open. This is extremely helpful when you have to call to have your mail forwarded and when you have the same type of print jobs on a regular basis. I have had mailboxes in many states through many UPS Stores and competitors. This UPS Store is by far the most professional and the best! I do not know what i would do with out them. CONGRATS ON A JOB WELL DONE!Sincerely Jack Moore

I recently had fliers printed that didnt turn out very well (absolutely no fault of the store). However the owner addressed my issue immediately and helped me correct the issue. The personal attention/customer service at this store is OUTSTANDING. The staff is very friendly. I will conduct all my future business needs here. I highly recommend this store. Thank you so much!!

They are great to work with. I have had a box there over a year and always friendly and helpful.

I just want to give a shout out to this UPS store. They manager is awesome as well as the rest of the staff. They helped me find the least expensive route to send a large package to my son in Alaska. They are military friendly. Would recommend them for any and all of your shipping needs. Thank you for being up front and honest.

Frendly service with a smile...The staff was made up of young professionals, willing to accommodate your needs and service. We had a complicated item and the whole team rallied around to make the process seamless and trouble free.Id like to thank them by saying job well done and excellent service! Thank you!As usual, the UPS store was a pleasure to work with, this team made it an exceptionally good experience....

Nick was awesome! Super friendly and very fast!! They had 6 people in line behind me and he kept it moving!

I have often utilized their services and couldnt be more pleased. They are always helpful and service their customers quickly.Since they were closed I went to the UPS drop off location at Michaels. I wouldnt suggest going there. They were very rude and didnt have information informing you what to do to drop off a prepaid package. DONT GO TO MICHAELS!

Professional, friendly and courteous staff. Always a great experience.

Arrived 2 minutes before closing with a couple of documents that needed to be shipped and a prepaid label. She grabbed a mailing envelope, printed the receipt and took care of the rest for me. I was in and out in less than a minute. Very friendly, smiling, and eager to help. Their customer service is consistent every time I have to stop in.

Fast service, professional staff. Nick and Sam are always helpful

BEWARE!!!Brought 6 packages in on January 7, 2020 and one was a usps package. ( truly I didn’t realize it was since it had came to my home via ups from Sephora). It was a Dyson Air Wrap that was a gift. Didn’t like it so was returning to Sephora and dropped it off at the ups store. They took the package and scanned and it shows on my receipt. Couples weeks had gone by checked with Sephora and they had not received my package and says it was never scanned in with usps. So, basically it shows like I never shipped it. Called the store and asked and they said it went to usps went to the local post office in ofallon and the manager tried to track the package and check to make sure it wasn’t somewhere at the local post office nothing came of it, the tracking number does not show as ever being received by the post office. So, I have a $500 dollar package that I dropped off at ups and have proof of dropping off and it is missing and the ups store will not help to find they say it’s the usps problem and yet usps has no record of my package being given to them. Not sure if it was stolen at the store and never shipped. The store just says it’s not their problem!!Even tho they took my package and they accept usps package all day!! They will not help to get my package or show any proof it was handed over to usps so that I can file a claim with them.. not a good business at all.. no loyalty to customers or help when true assistants is needed!!!!

Great service. I use this store also for my shipping, printing, print design, and poster printing. Very professional and get the work done quickly. I recommend it.

Great service! I needed to print my closing documents. Have 7 different documents notarized and then overnight to California for the next morning. I was running late walked in door at 1750 hours within ten minutes they had it all complete for me and on their last truck which left at 1800 hours. Thank you all for simplifying the process that would have taken me days to complete! I have no idea what is would do without this store!

This is a great place to drop off packages without having to travel to the UPS location in Belleville after hours. The staff here is always very nice, fast and timely. I would recommend this place to others. I especially like it because I never have to wait in long lines here. If there are more than 2 or 3 people waiting to send packages, the other employees pitch in and help out everyone. I think this is a great spot.

Talk about customer service! This is the place!! Nick (cheerfully) went out of his way to take care of my package. I thought this type of customer care was a thing of the past, nice to see there are excellent employees taking pride in their work. Three cheers for the UPS store in Green Mount Crossing.

Just experienced the worst customer service in my life! Not only was a young male worker (didnt catch his name) extremely rude to me, so was his manager (Jerome), who apparently is also the owner. I understand this is a busy season for this type of work, but hire more people then! When I was in there, there was only 1 other customer and did not deserve the treatment I received simply for asking them to measure/weigh my package that I was PAYING THEM to pack/mail. My company has an account with UPS and I will NEVER be returning to this branch! Sad thing is that I wont be returning to Dierbergs either, since thats where this place is.

Ive been a customer of this business for 20 years, dating back through two previous owners, a different location, and even a different franchise name. That fact speaks volumes. I have very high expectations & demands as a business professional. They consistently deliver with wonderful people, attentive & caring ownership, and first class products & services.

The staff is wonderful!! They provide quick, easy and most importantly, polite service. They work as a team for each customer. They truly seem to enjoy their jobs.

Amazing UPS store! The staff are very hard working, polite and they work FAST! They get the job done! Thank you for all that you guys do each and every day!

The staff at this location was awesome! I had alot of printing to do and they took there time. They also help to entertain my almost 2 year with coloring, stickers, and the packaging bubbles. The manager actually got down on the carpet and colored with him! We will definitely be visiting this location again!

Great! Quick service. Employees are fantastic.

Lost 3 out of 5 of my packages! She wasn’t even paying attention throwing items without labels “ will label those later “ rushed!

They deserve A -10. I went on 12/12/19 to deliver my sons package by 12/16/19 thru TheUpsStore on Green Mount Crossing. Nick quickly took my package that was in need of a box and told me it would be boxed AND delivered by 12/16/19. I received a receipt from Nick and was shown my Tracking Number to find my package. After Monday afternoon I went on the UPSSTORE site to track my package. It could not be find.I called the 800 number and it could not be find. After about 3 more dead ends. A rep in the 800 line told me it was sent USPS. I was highly confused because I sent it thru UPS, and it was now with USPS. After speaking with Nick on the morning of 12/17/19 he informed me it was sent by USPS because I did not send it premium delivery. Nick not anyone else at the store informed me my package would be sent UPSP because I didnt pay the 50 and 30 dollar delivery options. I live 2 blocks from the Post Office. I would have sent my package boxed and all myself has I known this is what Nick was going to do. My Son received the package on today the 12/17/19 and not only was it only Put in bubble wrap NOT A BOX LIKE I REQUESTED., someone opened his gift, left their fingerprints all over it and didnt replace it in the original box correctly. Nick and everyone else at the store treated me as if I knew the way my package would be sent. I did not. I requested for the owners info and he kept telling me he was the owner. They treated me like I was at fault for their noncommunicational skills. Not Once Was I informed of another agency taking my package. The Store Workers Are rude and careless with the valuables we all send. Now Im going back and fourth with them and USPS company because my package was never sent correctly from the beginning.

I had a great experience at this store. I had many questions about shipping a big present to my nephew. The owner (Jerone? I believe was his name) personally came out to help me!! Great group of people!! Thank You!

I have been here a few times and I swear, if they could charge me for the air I breathe they would. I wanted to just drop off a prepaid package and they wanted to CHARGE ME a fee?! Thats completely NOT ok with me. Id much rather drive a bit further and go to Post Pack and Ship and drop off my package for FREE, have a nice conversation, and even grab a snack and a soda for a few cents. This store is a rip off. Dont bother going here!!!

Nick and Sam are awesome at this location! Everyone is always so friendly and willing to help, great service!

Nick is a good customer rep. After fed ex tried to rape me on sending a fax, Nick gave me a standard deal for HALF the price. Go see Nick.

Great store. Fast, friendly staff. Do all my shipping and printing here.

I found out they offered printing services and it has really been a great convenience for me. I can simply email my document over and tell them exactly what I need and they email or call me back to let me know its done! Its like having a secretary with out the payroll!! It also saves on my printer ink, because I dont like to use the home printer for big/quality jobs.

Very pleasant experience. The employees were so helpful.

Had a great experience at this location. The workers were super informative and helped me pack my package and get it shipped out to arrive on time! Thank you!!

This store is run by some great people, and you can tell! Very personable, they care about what you ship!

I love this UPS store. They are always busy and working hard. Very polite workers.

Clerk insisted on knowing exactly what was in my package (simply a purse), which felt intrusive. When I asked if they have to ask everyone exactly what they are shipping, she says yes because it could be a bomb. The other employee chimed in it has happened. This was a ridiculous situation. I will not ship through this site. Im sticking with regular USPS in the future.

Great service always very nice know whats going on well trained individuals always.

Amazing people! The employees are amazing and the help you with whatever you need.

Needed a quick copy and laminate job today, center was very quick and at a great price.

I had a couple hundred fliers printed and they were very quick about it. I will use them again.

One of the best UPS stores anywhere. Staff is great and they have quick service.

I think its a great place to do business. I run my real estate business through them and they have always offered me great customer service.

I went into the store to return my Chegg books. They were super quick about getting me in and out.

Very fast with great customer service

I have been here a couple of times and it was fine until today. I have a package to drop off for Amazon, I usually print out the prepaid label myself and just go in to drop it off. This past 2 times my printer is acting up so I go to the store to print out the label. Last time it was fine. They took care of it quickly, took about 2 minutes in total. This time I came in, send them the label twice, they kept saying nothing shows up. I kept checking again and again to see if I typed in the right email address and I did. So they told me to wait. 10 minutes past and they still say nothing showed up. So I go in and sent the label again. They finally came out and said sorry she(i guess manager) switched email thats why we didnt see your label. Would you like to just leave your package with us or would you like to wait for us to switch email? Im like how long does it take to switch email accounts? Cause i d like to get my receipt i mean this is a log in and log out. And its their fault I have been standing here waiting. The lady that look like the manager (short brown hair) came out and asked me if i need help. And im like im still waiting for my label! And she was like oh one second and walked away... took forever for them to get the label for me. There is a reason people get prepaid labels. Its to save time cause I dont have time to stand around and wait for your mistake.

Charging $1 to tape a box shut is already over the top but now charging another $1 to print out a UPS label at a UPS store is ludicrous. Pack and Ship does both free of charge which is exactly where I went and will go from now on.

They have always got me in & out very quickly! It takes longer to find a parking space & make the icy walk in than to complete my stuff @ UPS store!

Quick easy UPS location 📦📦📦📦👍🏼

Hassle free, fast, and courteous service!

Friendly, smiled, fast, professional, and answered my questions.

Staff refused to notarize document according to attestation required

Love it helpful and etc

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