Dont go to this place if you need your transmission checked out. I went because my cars check engine light came on and it had a transmission related code. However, my car still runs well. All they said was that the car runs fine and its too much work to look at the transmission internally.They said it would cost $1200 to examine the transmission internally. If it takes you $1200 worth of effort to thoroughly diagnose a transmission problem, maybe you shouldnt brand yourself as a transmission shop. I guess their business model is letting peoples transmission problems go untreated until they actually need a new one. If I could give them negative stars, I would.
Took my car to get the transmission serviced and its running perfectly! The process of receiving the invoice via email and approving the service was also seamless. Thank you!
Drove in from out of town and my transmission took a dump on me about 20 minutes from DC. Had my car towed to this shop and Yolanda gave me advice to call the Ford dealership and see if the transmission was still under warranty because there are a lot of recalls on fiestas, focuses, and fusions made from the early 2010’s. It was, and this ended up saving me $3000.Instead of just thinking about putting a dollar in their own pocket, they were looking out for MY best interest, which saved me thousands. Completely honest, genuine, and respectful people that this world needs more of. If I’m ever in town again and need work done I will absolutely be going back here and would recommend anyone else who wants an honest mechanic to do the same!
Really good service. Honest
Devil is in the details...I left a voicemail on my initial call describing what I may be needing, pending inspection. I said on the voicemail that I likely needed a new transmission for my 97 F-250. Yolanda called me back within about 15 minutes and she already had three options for me to choose from with all the details I asked for. I said I would get back to her but wanted the truck towed to the shop in the meantime (she immediately earned my business with her thoroughness)...she worked everything out to get it towed. At the shop they said it needed a transmission and asked what option i wanted, i postponed. I called the next day and left another voicemail explaining my choice. two days later i got a phone call telling me my truck is ready...WHAT?! Honestly, I was shocked, I actually asked what they did to it, expecting them to say added transmission fluid or something like that...but no, they replaced the transmission, and did a fantastic job! Kudos for great work, great customer service, listening to voicemails, thorough explanation of details, and being creative to boot! They liked my old truck so now Im headed back to meet some other customers who also have old cars/trucks. Good times.
While working with this shop, I have found they are a high quality place. Very knowledgeable and provide quality work to their customers.
Honest, competent and friendly. Shops like this are the reason I will always go to a genuine independent guy over a dealership. They are knowledgeable and obviously care about their customers. Despite being constantly busy, they always take the time to discuss the issues, make sure you understand and are comfortable and work out the best way forward with you.Specifics of my experience: My Jeep had a loud clunk and threw some transmission codes. Since it was a new (to me) car, I took it to the dealer. They told me there were a range of issues, and quoted me well over $3,000 to fix it. When I talked to them about it, they described things that didnt quite make sense (I wont say they lied, but..). Since Barry at Superior had previously given me honest and free advice on another issue, I brought the car here. They told me what was, and was not an issue (dealership claimed the low range actuator was inoperable, but Barry was able to work it multiple times) and what did need to be addressed (and how to address it properly). Explained every issue and different options at every step. In the end, the work they did was half the cost of the dealership quote for the same work ($1K vs $2K) and a third to a quarter of what the dealership wanted me to spend.The only compliant I have is that there arent more shops out there like this, and that they dont do everything on my car. If they did, I would come here for everything.
Took my 2008 Outback in because of very hard shifting. It turned out it needed a new transmission. Yolanda looked for a cheaper used transmission, but when that turned out to have a crack, they provided a remanufactured transmission at a significant discount. This one has a 3-year warranty. After an initial hiccup due to a bad turbine input speed sensor, which they replaced in a few hours for $0, the transmission shifted like new, and the car is fun to drive again. They clearly know their stuff when it comes to transmissions.
I am very very happy with the service and professionalism of everyone at superior transmission, being a small business owner it is very crucial to have my tow trucks on the road working and superior got to work on my tow truck and got it done fast and proper. i will recommend this shop to all my customers for transmission work in the future. do not think twice take your vehicle in and you will not be disappointed.
Fast, friendly, and honest. I only had transmission flushes there, but they did them quickly and at a reasonable price. I thought I may have had a transmission problem, but he did a full diagnostic check at no charge and let me know everything was all right.
Superior transmission replaced my transmission and it only lasted 36104 miles. I was told I had a 3 year 100k warranty. After my suburban was there I was told it would be another $ 3500. I asked about the warranty and it wasn’t what I was told. Had the suburban tow home still had to pay $ 300.00 not happy I’ll never go there again nor will I refer anyone there again. Really too bad they talk a good game
The service is great and they are expert professionals that can fix anything
Excellent service. They were able to resolve a complex transmission issue within 24 hours.
Found them to be honest and fair. Recommend them.
Honest and reliable service. I highly recommend.
Honest and helpful place, people with good attitude
Terrible customer service! Will never go back. How dare to bare me from asking a mechanic a question about what’s wrong and to explain the pricing. I have the right to question your price and inquire about hat your service will entail. You had no intention of explaining what was wrong, just wanted to over change me because I’m a women and thought I wouldn’t ask the right questions. I’m glad I did. Will take my money to any other business and be sure to leave reviews about your terrible people skills. There are too many other shops in the area
Just called asking if they sell transmissions. Very rude women picked up the phone explaining they only buy and rebuild then hung up on me.
Good customer service
When it comes to getting your transmission done this is the only place in Montgomery County to go I trust all my Transmissions here for all my work vehicles and personal
Fast, thorough, and reasonably priced!