I will say the ice cream is a little pricey, however, it is well worth the price! The ice cream is extremely delicious and the employees give you a generous amount. The staff is pretty friendly and the store was clean. My favorite part is that they stay open pretty late on the weekends to satisfy my ice cream cravings!

I came here a little before 5pm on Thursday 6/24/2021. There was confusion on where the light started. I was standing in front of the ice cream case where I thought the line started but realized it may start from the other so I stood there instead. There was a family ahead of me ordering and about 2 people behind me. There were about 4 employees behind the counter that I saw. One was helping the family ahead of me and the others were not helping any one and couldve given guidance on where the line started but they didnt. I got the attention of one employee to ensure I was standing in the right place. She had a very nasty attitude and eventually confirmed I was in the right place. She then went back to fiddling with sprinkling cones. I only asked because someone came up to the register and ordered right away. I wasnt upset about it, I just wanted to know if I was supposed to go to the register to order! She makes me wait more then ask for my order. Every other time Ive been here, Ive been handed my order but this time she just says go to the register. I stood there still behind the family infront of me who received their orders in hand. She then says go around. I didnt need directions to go around, I was standing there because I prefer to watch her make my order since she had such an attitude. I go to the register where Im handed an incomplete large order. It was not as full as it should have been. I dont argue with people especially ones with attitudes so I just paid and left. I wouldnt recommend this place. As other reviews have said the staff is rude. Ill never understand why she had an attitude with me when I approached her with respect. I hope her and the other staff do better.

Great location. Open late enough for an after movie treat. Doggie treats/ice cream available.

The worse experience I’ve ever had. Ice cream tasted disgusting I paid $500 for trash. 60 servings and they only gave one scoop and no toppings meanwhile we agreed on toppings and two scoops per serving. On the day of the occasion I got a text saying it’s $2 additional per serving for toppings that’s $120 additional to almost $500. I declined. In Virginia this summer 2021 my sister paid $340 for 60 servings, two scoops per serving and three toppings. Car’s team came with a tent and the presentation was very classy and fancy. I wasted my money on this trash and worse service ever.

Ice cream was great but cone was stale

We tried buying pints of ice cream using Groupon, but was told that the new manager does not accept Groupon anymore! Just checked Groupon.com, but still see vouchers being sold on Groupon. BE AWARE!

I was instantly welcomed and the staff was so friendly. Layla made my ice cream fresh and it was so good. I enjoyed my experience and I will be coming back.

How can you go wrong with Ben and Jerrys? Definitely my all time favorite place; absolutely love the milkshakes. Goes great as an after lunch or dinner option after eating at MOD Pizza or Fuddruckers.

Seating is kinda awful but the ice cream makes up for that. 8/10.

Great shakes, if a little bit pricey. Still, paying a few bucks extra is worth it if you dont go to the ice cream shop every day, which you shouldnt anyway...

The worst customer experience..

I love Ben & Jerrys ice creams and Shakes. Its flavorful. Lady working here was courteous and the place is small but cozy and comfortable in the ground floor of the building.

Love the caramel macchiato shake

The Silver Spring location has unfortunately changed for the worse. The previous/remaining staff is not the issue. They know what to do, and how to do it while being more than friendly. Ever since management has changed the new staff is lacking. I ordered a plain chocolate milkshake and got a shake with nuts in it. What if I had a nut allergy ? I spoke to the staff about this the next time I came and the 2 new females were uninterested, unapologetic, and did not understand the severity of their mistake. Had I or anyone had an adverse reaction theyd have a lawsuit on their hands. Additionally, the older new woman was wears her mask under her nose, only covering her mouth. When I pointed that out to the younger new female, and herself, there was no interest in what I was saying, so much so there seemed to be a language barrier. I was speaking through a correctly worn mask, but speaking English and there was no response to me pointing out that she serves the public food, wearing a mask the wrong, and ineffective way. I could go on and on about the poor customer service and other things but this is becoming long enough. The new management and new staff is going to cause this location to loose customers which means loosing money for them. Maybe thats what has to happen for things to change for the better.

They sell pints of ice cream for ~10$ while the walgreens 2 blocks away sells for $6.50 and the local grocery store is $5.80. that essentially exemplifies this store and the fact that it upcharges to the point that it taints the brand.

Wish I didnt feel so rushed when ordering, just because the area is so small, and you notice the line behind you, but the staff is attentive and kind.

A bit high in price but fair

My favorite brand

Hi, My family and I visited your store on Ellsworth Place today, Aug 25, 2018 around 9pm. The store was packed and had a huge line. My server was Julia and she was excellent. I needed vanilla ice cream that was safe for my son with a peanut allergy. I was prepared for her to say that it was not safe and I would have TOTALLY UNDERSTOOD. Julia had a relatively fresh block of vanilla on the counter but explained it was really frozen so I would have to wait a few minutes. Her customer service was phenomenal. When it was defrosted enough, she peeled back the top layer and then took fresh vanilla from below to make sure it was truly safe. What a wonderful young lady! And what a credit to your store! To top it all off, she apologized to me for the wait. Seriously? Thank you Julia for making my sons night!

Ben and Jerrys is an anti semitic company.

An ice cream place. If you love B&J youre gonna love the place and say 4 or 5 🌟. Otherwise, its kinda costly for an ice cream parlor. Interesting and enjoyable if youre into the B&J mystique. Many unique flavors which is to be expected. Im a bit old fashioned and seasoned traveler (75) but must admit, their products are higher quality, which is what you pay for.

I stopped here after shopping and was very dehydrated and just dragging. I think it showed on my face and the woman working the cash register asked how my day was. She was so sweet and personable, instantly made me feel better. I ended up either saying the wrong ice cream name or they misheard me but they instantly got me a new one and in what I wanted. Two amazing employees, five stars, will be stopping here again.

First step in the place smells good with all the ice cream and sugar hitting your nose. Their ice creams are great, even their smoothies. Only problem I have is that sometimes when I visit the floor is kind of sticky and littered, and the tables are dirty with other peoples trash that they didnt clean up. Overall though, its a great ice cream parlor.

Nice place with very helpful staff. They took extra steps to ensure that my daughters sorbet remained free of dairy and almond milk. Kudos!

Courteous staff, excellent ice cream. Well-filled cones. My son & I debated whether to give this little shop 4 or 5 stars. We couldnt think of any good ways to improve the place, so 5 it is! BTW, the Empower Mint is absolutely worth trying. Although it has only just reached the news, the gentleman who sold us our cones informed me that its been out since May.

The icecream was good, but they gave us really large portions and the cost was really high $8 each and we all threw away allot of the portions. It was good, but not worth the money if its tossed in the trash. I do recommend this place, but be specific and DO NOT get more than 2 scoops.

Ben and Jerrys is classic icecream with options to suit any taste bud. This shop has friendly staff and a great atmosphere. They have a variety of flavors and cone options to choose from and will let you try the icecream so you can make an informed decision. I cant wait to go back and try more flavors!

Dirty and very rude staff (at least one of the ladies working on Sunday at 8pm). She was annoyed we decided to add another cone order after we said we would get only one, and she made sure we knew she was mad about it. She took the payment with a card and just walked away from the register, not even offering the receipt, we just went to sit and try to enjoy the ice creams but the tables were all dirty with used napkins and some Even with empty cups and spoons.

The employee was very helpful and patient, but the place really should be clean. Debris on the floor and dirty windows...if I had looked through the windows, I would not have come inside.

Ice cream is as delicious as always, but the price of it makes it way more rational to go to a local, cheaper ice cream parlor for better ice cream anyway.

Delicious ice cream, but they run out of the best flavors fast, so I suggest to them to add more in stock.

Ice cream had a strange taste, kind of like wintergreen. I suspect some sort of cleaner on the utensils. That would be so sloppy. Havent gotten sick, though, so adding a ⭐.

We spent 18 dollars for 2 ice cream cone ..very small by the way .. for my kids .wow not worth it .......this is for rich people who have great earnings ........maybe i got fooled ..

Great service! Great choices too😊🍦

Came here during free ice cream day, staff are super nice!!

The City Place Ben and Jerrys always finds a new way to disappoint. But I forget and come back. The service is always horrible grouchy service. I went in with a coupon and they gave my child a tiny little scoop he sighed and was disappointed. I complained and told them he was disappointed. They argued with me that it was a kids scoop. The coupon said a regular size scoop and they back tracked that it was a regular scoop. I talked to the person in charge and they very very begrudgingly gave me a bowl with a tiny little bit more. Always scowls in this place. I think they have a fun game they play to see how small a scoop they can get away giving a customer. Ugh, always sooo disappointed here. I wish the ice cream was horrible too so I wouldnt go back every six months to a year. With just a little bit better service I would be there weekly. I am so sad, I love ice cream. They dont cleanup the store often. Not much pride in this shop.Update, 7/22:Employees were more welcoming this time. The problem this time is the wording of the groupon. The groupon says a Regular scoop. But the Silver Spring location has only kids scoops and double scoops. So they defaulted me to the kids scoop. You can see my frustration that I thought I was getting a normal amount with my coupon but they pulled a trick and give the customer the small size. I need to lower my expectations? Wait, no Im the customer, they should exceed my expectations. If the wording isnt the same I should get the larger size. Not the smaller size. Still disappointed. My default ice cream is still Baskin Robins, a fifteen minute drive, vs B&J, which is walking distance. from my house.

Good service. Its ice cream always good.

I was impressed with service Jasmine gave to my family.

Very small place so it gets criwded very easily

Expensive ice cream but then again cold stone is too.

I love this place. both me and my son

I love love love, specially my daughter!!! Soo yummy 👏

This is the worst ice-cream location in America. The location is dirty, there is a leak from the ceiling in the middle of the store, a dirty bucket is used to collect the dripping water and there is mop bucket besides it.I got ice-cream in a cone and the cone was stale!

Big scoops of ice cream

5 dollars for smallest cup sizeGood peopleBut not worth the price

$8 for a child scoop and sprinkle cone! But my daughter is happy!

Great ice creams and great milkshakes and great customer service

Very poor service and location is always filthy and has no stock, this place should be shut down it’s a disgrace

After paying $20 for 2 small ice cream cones, when we ate them not only were the cones extremely stale but they also were made so the melted ice cream leaked easily and made a huge mess

I love the ice cream and the people. I just dont like that the closest Ben & Jerrys is an hour or more away. Should move back to Annapolis

Bought ice cream with Almonds, they guy went back and brought old Almonds and gave it to me. I ate it and could taste the almonds were old. Went back but he denied, I ended up throwing the ice cream in front of him in trash. No manager and no complaints system. Customer service is horrible.

Cant EVER go wrong here

Good place and good ice cream.

Excellent flavors and service. Needs wetnaps and a place to wash hands.

Great customer service and ice cream

Not very much room to sit and one area was filthy. Food is very good.

Great ice cream...

Always delicious icecream. Very expensive.

I like the dairy-free ice creams!

Its okay.for rt now.

Too pricey...small cup of Oreo ice cream $6+....ridiculous

I went there on memorial day weekend i spend $19 plus small change for 2 llittle ice 🍦 cream on the cone is Really expensive and it was crowded😏

The ice cream is not even frozen the serve it out of a box.

Popular location.

No different than other Ben and jerrys.

Love the ice cream!!

Ice cream heaven

Hard to screw up ice cream!

The worker on this place is very rude to the costumers

Music was too loud and inappropriate

Good ice cream

Okay.....just okay.

EAT HERE

Okay food...

The place is a bit small, but the ice cream is super good.

I do not like, terrible service, those who serve are replenishing

Yumm