Called and got a quick scheduled date. Technician called before coming out so we knew when to expect him. Once at our home the problem was found to be a defective part which was replaced and fixed our door.Have had some problems with other companies in this area but this was not the case here! Highly recommended!
I about ripped my garage door down hitting it with my jeep. Overhead Door put it back-up and made it look good and work again for only $128. Lets Go Brandon!
Top notch service. Came same day on time to replace our busted door spring. Technician was very courteous and professional. Replaced the spring, reset our garage door opener, made a few adjustments so everything was working properly. $295. Honestly no idea if thats a fair price or not but I am satisfied that its fixed properly. Thank you.
I put a request in for service on a 14 foot tall garage door. I specifically said “tall” in my request because it’s a big tall door. They sent the residential guy and he didn’t have the know how or tools for the job. After calling the manager/scheduler they agreed to send someone on their commercial side the next day. Two guys showed up. They did the job in about 1 hr and 15 minutes which was tightening the springs and looking at the motor on another other door. I also wanted a quote on installing a motor on the big tall door. I was told they would only bill for 1 guy, but I was billed for 2 hours @ $165/hr plus $69 service call. Total was $408 for this service, I still don’t have a written quote for a motor. It’s been over a week since. To make matters worse, I opened the door last weekend and the spring is wound so tight that the door opens by itself and you have to hold it back from flying up! I will not be calling them ever again! They were nice people that came out (both times), but service is not worth the price especially because it’s not been done correctly! And I wasted almost 2 days off work waiting for the right people to show up! Buyer beware!
They were great, I called after I drove into my garage and realized the garage door opener broke. I had doctor appointment the next day and had a trip away from home planned. I made a phone call immediately and the technician was there the next morning. Very professional and great service. I highly recommend this company.
Great company to work with. They came out exactly when they said they would, and even called to let us know they were on the way. They were courteous, professional and accommodating to my schedule.
Overhead Door service provider was excellent! Sufficient and prompt, no problems and finish very fast. Very respectful of premises. Thank you. I would recommend them highly.
Called OH Door of Greenville to schedule an appointment for a salesperson to come to my home for a quote to replace my existing garage door. The salesperson arrived, took a few measurements then proceeded to talk about various other subjects for about 30 minutes. I looked over the quote shortly after he left and noticed that he had specified the wrong door for my garage (7 high but should have been 8). I called and told him of the error. He said he would correct and resend it. That was over a week ago and I still have no quote. I would definitely not purchase a door from this business.Additional comment: I received a phone apology from the sales manager, which I appreciated. He assured me that this issue would be corrected.
James came to our house today to fix our garage door. He provided top notch service. Followed all Covid rules and explained everything he did. Very professional and knowledgeable. Very impressed. 10 stars.
1) Could not have been more pleased with the installers. Top notch professionalism.2) About the only thing I have purchased in the last 10 years that I thought was an incredible value.3) Salesman who walked us through the process with his ipad to show us the result virtually was extremely useful in the making decision.
Andy did a great job replacing our current garage door opener with one I didn’t even realize I would love as much as I do! The wireless capabilities make getting in and out so easy for everyone in the family. Especially with a mobility challenged family member. So easy for him to use the app. No more trying to reach for the keypad or button.
My request for annual service was handled almost immediately. The appointment time was as requested, the service tec phoned ahead of the visit, arrived and took care of the doors. He noticed a belt issue which will be soon handled. Than you Overhead Door for your continued good service!
Great company. Fast response and quality repair. Highly recommend.
The technician was very kind and knowledgable. The financial representative was very courteous in responding to my question/concern. Thank you for the inspection.
Ive been a customer with Overhead Doors for over 10 years. The phones are answered quickly by someone who is professional and listens carefully to our situation. Michael has always arrived on time, many times earlier than the scheduled time. He calls ahead to let us know hes on his way. All techs have been professional and have the tools and parts they need to resolve our situation. We appreciate Overhead Doors and their team. Will continue to use and refer them.
The spring for our garage door had broken. We called to set an appointment and they came the next day. It only took about 30min to an hour to fix. Quickest and best service we have had EVER! We use our garage as the main point of entrance so we were happy they were able to fix it as soon as possible.
Technician arrived on time and immediately spotted the problem. He was very nice and professional and completed the job in 30min. Being a Mechanical Engineering Technology student I was very impressed. I will definitely use this company again. Thank you for such an awesome service. I would highly recommend Overhead Door Company. 👍
Had a broken spring and a car trapped due to it. Called and scheduled appt at 9am for 2 till 6 arrival time. Tech ( Seth ) showed up around 5 and was very professional. He had spring changed in about thirty minutes and fully tested. I would def recommend their service.
Very pleasedVery professionalSatisfactionCame out same day to repair door.
Rapid response and thoroughly effective service both times we needed them. Great staff, pleasant and highly skilled.
I made one call to Overhead Door the service rep was friendly and knowledgeable.I received a good price and a next day service date!!!The service provider showed up on time he was kind friendly and quickly finished my garage keypad job.I would recommend Overhead Door to my family n neighbors.
We had our garage door fail on us at the worst time. But the Overhead Door Company of Greenville was able to respond to my need within hours. And not just hours to contact me, in just a few hours they had contacted me back, arranged for a crew to come to my house almost immediately, and completely fix my problem... all in time to secure my garage at a very reasonable price AND save date night with my wife! 10/10 would DEFINITELY recommend!
Great service. Only took one day from when I called Overhead door company til they were at my house fixing the broken door spring.
AMAZING service. They were able to book us an appointment for the same day and the technician was extremely helpful
Great service!!! Friendly and helpful service people. Unfortunately I have had to call them every year to fix my garage but they are always friendly and helpful.
Great people, great company. Work was done well. Very respectful. Very timely.
Every time I call they always come in a timely manner. Their service personnel are extremely helpful and courteous and they show up when they say they are going to.
Quick appointment time. Excellent service.
I scheduled the annual maintenance for my 2 garage doors. Tech was on time, friendly, and quickly went to work. Adjusted my doors and openers. Now they sound like new. Didn’t try to sell me anything extra. Did exactly what I wanted and took less than 30 min. Highly recommend.
I am so impressed with how quickly Overhead responded to my need of a broken spring. Rusty Rhodes came and replaced. He was very professional. He explained what he was doing and did the job in a timely manner. He represented Overhead Door of Greenville with remarkable service!
Technician actually came earlier than scheduled, called beforehand. Very nice and professional, did a great job tuning up our garage doors. Didn’t try to up sell.Great experience.
Great response time. Repairs were made on the spot in a timely manner. Installer was personal and knowledgeable.
Arrived promptly and replaced the springs without any problem. Good job. Would use them again in the future if needed.
Thank you for the great service. Caleb was very professional, courteous and proficient in the representation. I couldnt have gotten a better recommendation on who to call for work on our garage doors if I wouldve asked around. Thanks again! Definitely keeping Overhead Doors in mind when the next issue occurs.
There was a mix-up with the time customer service gave me and what my technician told me. Other than that, immediately saw the problem and fixed it.
Overhead Door is professional and knowledgable. Garage door wouldnt go up or down. Didnt waste time diagnosing where the problem was and fixed it. We couldnt find the correct size rubber gasket to fit the bottom rail. Overhead replaced the rail and installed the correct gasket. Thank you for great service.
Showed up when they said they would be here. Door looks and functions great. Very pleased!
Excellent Service on time and very thorough. Technician actually corrected original installers mistake. Very impressed with overall experience
The spring on my garage door snapped, stranding my car inside late in the afternoon. I was able to schedule an appointment online for the very next morning. The serviceman was prompt, pleasant and fixed the problem! Definitely a 5 star experience for me.
I had issues with contacting people, installation and the overall experience being less than expected with the excellent reputation of the company. However, they did accommodate for the problems that occurred.The product is nice and so quiet. I am hoping they will step up if anything every happens.
Rusty was extremely nice and helpful!
I visited the showroom, purchased a replacement remote for my old, but still working garage door unit. Technician setup new remote to match old remote settings before I left the showroom. I arrived home tried remote to find remote didnt work. I notified the store, they apologized and sent a technician to the house to rectify the issue no charge for service call. Technician, very apologetic, fixed issue with another unit. This is a how a company keeps its clientele. I HIGHLY recommend Overhead Door Company of Greenville as a professional business to trust.
WISH WE HAD CALLED YOU ALL FIRST BUT WHEN WE DID PERSON WHO ANSWERED PHONE SENT US INSTRUCTIONS ON COMPUTER.WE SPENT 4 HRS ONE DAY NO LUCK AND 2ND DAY HAD FRIEND COME OVER AND ANOTHER COUPLE HOURS NO LUCK.I CALLED BACK AND SCHEDULED APPOINTMENT AND THEY CAME OUT IN A TIMELY MANNER AND WE WERE READY TO GO IN 15 MINS.HE DID HAVE TO USE HIS REMOTE TO DO IT BUT WORKS PERFECTLY. THNK YOU ALL FOR YOUR HELP.EVERYONE WAS KIND ON PHONE AND WHEN THEY CAME OUT.
A+ service as always. On time, courteous, well prepared and professional.Thank you!
I called wanting to install a garage door. The person answering transferred the call to Sales. No one answered. The original person said to leave name and number and they would call. No one did. I called again hours later. Two people answered and transferred my call. No one picked up. They must be too busy to do any more business.
Fixed my broken garage door spring in 20 minutes will gladly use again for service. Kaleb was fast and friendly. I called at 10am and he showed up at 1015am and was done by 1040am. Thanks for fixing the garage door and providing me excellent service.
They came out the same day and fixed our broken spring. Easy, quick, and helpful!
The technician was awesome!! Very knowledgeable about everything to do with our problems! And went the extra mile to foresee any problems we would have down the road. I would recommend them to anyone with garage door problems!!! They showed up on time and were done with repairs in about 45 minutes!
I was very impressed with how quickly they were able to come to my house and repair issue on the spot. Very thorough with communication and friendly! I would highly recommend them.
Great service. Had problems with door on Sunday, had crew at my house the next day. Within first hour of window. Professional and friendly. Very satisfied with work.
Quick response. Affordable and fixed my issue. Great service!
Arrived on time. Explained best lubricants to keep door operating well. Performed routine maintenance. Very professional and friendly folks.
Super quick turn around for a service date. Professional and fixed our issue same day. Very grateful.
The tech was awesome! I would recommend Overhead Door every time!
This company always comes out the same day when I have called. They have been very flexible with their times based on my availability. The men who did our repairs have always been very friendly and did the repair efficiently. Pricing is fair. I have one more garage door motor to replace and I will soon be calling the Overhead Door Company when I am ready to replace it.
Technician was very knowledgeable and replaced my garage door’s broken springs very quickly. Would highly recommend Overhead Door.
The scheduler was able to get a technician to the house quickly, and he was able to easily fix our issue. He answered all of my questions and was very helpful. I would definitely recommend Overhead.
Overhead Doors sent Rusty out to install our garage door opener. Overhead Doors made the appointment in a timely manner and Rusty arrived on time as well. He was knowledgeable, efficient in his work habits and very personable. He answered all our questions regarding the garage door opener. We were very pleased. We would recommend Overhead Doors to anyone at any time.
Very nice first experience. The person I talked with seemed very knowledgeable and was able to answer all of my questions.The co is quick to respond and good to get the job quickly and very well. My technician came out the next day I asked for them to install the product.Im pleased with the product and the service.
The technician was very nice. Explained what was wrong with our door and fix it quickly and professionally. The cost was great and corresponded with the phone estimate. So happy with their work! Our door works so much better now even better than when we bought the house 14 years ago. Will continue to use Overhead Door Company. Have Benn recommending to all my coworkers and friends. Thanks for a job well done!
I was very impressed with this company. They kept us updated on the arrival time. Their work was prompt and professional. We will definitely use them again if the need comes up.
1. Recently our new Overhead Garage Door (May, 2020) would not close. I called a report in and within an hour a serviceman came out to the house and replaced a defective part in the motor. The door works beautifully again. Now that’s what I call great service!2. Unfortunately though, I must add that when my new door from Overhead Door was installed on May 1, 2020, one of its panels had 2 dents in it from shipping. The installers assured me the dented panel would be replaced as soon as a new one was received. Overhead Door has not followed followed through on this despite two written commitments saying it would do so. Seven months have passed since the door with the dented panel was installed!
Arrived on time, repaired the door expertly. Will use them again and I’d recommend them to anyone who needs garage door repairs.
Last night our garage door stopped working and was askew. After a short evaluation of the situation, we wisely determined that the job was beyond our ability. We checked Nextdoor and saw a number of people had suggested Overhead Door Company. Michael T. arrived on time today and was able to repair the issue that was preventing the door from operating as well as correcting some other potentially dangerous issues that the previous owner of our home had improperly done. The cost was more than reasonable for the prompt, polite and professional work performed by Michael. Would highly recommend this company and will be calling them again if we ever need this type of service.
Caleb is outstanding...very knowledgeable and professional. Can heartily recommend!
Great service and didnt rip us off.
The technician was prompt, courteous, and very helpful.
We had an emergency when I didnt sit my saw horses far away enough from my garage door track and it was just out of sight. I asked my son to close the door and he couldnt see it in the way, so I had to find someone to try and fix my door! I was so upset because we had just moved into our new house! My friend suggested that I call Overhead Door Company, so I did! Because of Covid-19, they were backed up and I have a lot of tools and lawn equipment in my garage and I needed it fixed asap. The guys said it would be about 4 weeks but they could get it installed. So, I asked if they could please move me up if they had any cancelations and he said yes. So, the very next week they had a cancelation and they moved up my appointment at least 2 weeks and sent the greatest guy over, Joe, (originally from Michigan), he was professional, courteous and a very hard worker. I couldnt believe how fast he got it done!!! He was in and out in no time at all and cleaned up everything and explained how to provide the proper maintenance to help prevent further issues. No one had ever told us there was any maintenance needed for a garage door!We would highly and definitely recommend Overhead Door Company to family, friends and strangers! Very reliable, dependable, honest and filled with integrity!!!
I received excellent service. The gentleman who installed was so knowledgeable and very professional!
Great service! Technician was knowledgeable and able to resolve issues. provided information pertaining to annual required maintenance.
The service technician arrived on time and evaluated the situation. The initial idea was to only replace the drive belt. However, upon further analysis, it was determined that a simple belt replacement without a sprocket and bearing replacement was only going to be a temporary fix.He recommended a complete door operator replacement which included new rail system, new remotes, and key pads. The current operator system had been in service for 18 years. This approach resulted in a completely new system at a very reasonable cost.I was pleased with the service and now have a quality new system that I anticipate years of good service.
Professional, prompt and courteous. Michaels was a gentleman and extremely proficient in all garage door repairs and maintenance!!!
Excellent service. Same day!
Got a service appointment quickly from courteous staff, technician called 30 min ahead and arrived on time. Took less than 1 hr to diagnose, replace bottom door seal, lubricate all mechanism, re-align optic sensor and test. Reasonable charge, courteous and professional technician. Ill use again.
Punctual and knowledgeable !
Salesperson was low key. He gave us info about the different doors and pricing. Installation was totally painless as they did everything. We did clear space around the door and move our cars giving the him room to work. A couple of hours later we had the beautiful (with windows) garage door we wanted. Definitely a five star operation.
I had a very good experience with OD of Greenville. The service guys were on time, professional, knowledgeable, quick, and helpful. This was my first time needing service on any of my garage doors and it was a pain free experience. I will not ever hesitate to call this branch if I’m a pinch again.
On time with the appointment. Explained everything they needed to do. Even went above and beyond the work discussed. Highly recommended the Original Overhead Door Company
Cosmin and Manasseh did outstanding work and went above and beyond what we expected. They Worked fast and efficiently and were professional. I cannot recommend them highly enough.
We had our garage door operator replaced as the previous one was very old. The entire experience was excellent. Made the appointment and service technician showed up on time and was very professional. He had the operator installed quickly and it works great. I will use Overhead Door of Simpsonville again and highly recommend them.
We were forced to use Overhead Garage Doors by our builder. We had recently priced various garage door installers for a previous home within the past 6 months. We found Overhead’s prices to be higher and the quality of the opener and keypads to be lower. The service we received from representatives good, but often slow. If you can, take the time and shop around before you commit.
Showed up on time and quickly analyzed the problem. It was fixed fast and I was able to pay by credit card and get the receipt printed. Its a very good door and it has excellent support.
I had a broken spring and the guys were here within 24 hours of my call. After a brief discussion with the team, I decided to replace the opener as well. Everything was completed within an hour and the guys couldnt have been nicer. One of the best contractor experiences Ive had yet.
Overhead door was very responsive and did a good job. There was a drip of oil on the door that I noticed the next day and they came quickly back to clean it. The intial cleaning didnt work out and the came right back again and cleaned the door to my satisfaction. Thanks.
Prompt schedule, on time, diagnosis, replacement . Within on hour time.Cant improve on this result, thanks
I got a new outside key pad garage door opener. Did a great job. Service man came when he was scheduled. Did the job, tested it, looked other things over, and left. Could not have asked for more.
I had a broken spring one of my garage doors. I called and they were able to send someone that day to replace it. The technician was very qualified, efficient and explained everything to me. It was repaired in ~1 hr. I will definitely continue to do business with them!!
They were fast and on time. I needed a battery replaced on my garage door opener. I would use them again.
Overhead Door was extremely easy to work with, the tech was very professional and honest, I did not feel any pressure from him as far as up selling other services. All in all, a great experience and would definitely use them again!
Our service tech showed up on time with everything he needed to change out our door springs. He was very efficient and we had a pleasant conversation as he worked and explained how the springs and hardware do their job. The entire process may have only taken 30 minutes at the most. He then completed the process with his in truck service system to take my payment and give me a receipt. Job well done...
The garage door and operator were everything that I was quoted. Looks good and secure. The operator is an updated Genie that is replacing a 35 year Genie! Get product. The service was 5 star. Very nice and finished the job timely. He took away the old and cleaned the garage floor.
Our garage door with electric opener malfunctioned and my efforts to halt its operation just made it worse; bottom panel looked like a twisted mess by the time I pulled the plug to stop the motor. Called Overhead immediately based on a neighbor’s recommendation; early next morning their service tech Randy came out, and within a half hour had the door back in its tracks and working perfectly. We were amazed at his skill and how quickly he sized up the situation, working very confidently. We will definitely call them again if need be and we recommend them without reservation. Very professional.
I have been a customer of overhead DoorFor over twenty years. Excellent service..
Our garage door would only open half way. They were here on time and fixed the door within 30 minutes. The price was reasonable, too. I’ll use them again.
Technician was told up-front that the door probably needed to be replaced, charged $70 for a quote that was nothing more than reading off of a stock price list after looking at the door for 30 seconds.....crummy way of doing business.
The door was properly repaired although a light bulb socket still has a problem. It burns bulbs out very quickly.I had to do some minor clean up of the garage floor.
Repaired problem. Didn’t add a bunch of extra tasks or charges. Great price for a service visit.
Repaired my garage door quickly and perfectly! Technician was very nice, great experience
The technician that arrived at our house, John, was the best I have ever seen. He was customer oriented and cared about us. Overhead Door should be proud of John.
James and Randy were very professional. My garage door is over 30 years old and I felt it was time for a tune up! Ya think? I was afraid I may have to get a new door but James said it was still in good condition. So they oiled everything, tightened the brackets and screws and got the spring tension just right. Now it works quieter and I feel more comfortable with my car in the garage. Thank you James and Randy! A satisfied customer!