Brought in a Husqvarna hand-held gasoline blower that someone else had tried twice to fix but did not do so. They were very direct and polite to tell me that there would be a $30.00 inspection fee that would go against the price of repair if I so chose. Fair enough. However, they were so friendly and nice I decided to buy a new, battery powered Stihl blower from them. I like doing business with down home folks that put meaning into a handshake. My kind of people!
TERRIBLE EXPERIENCE IM DONE. Ive taken my lawn mower here a few times for repairs over the last couple years. Repairs and prices were fair. Not anymore.I took my mower in (used twice in May 2021 by me) and wouldnt start in Sept. They replaced the carb (April 2020 not a typo), In Jan 2021, they sharpened the blade, replaced the spark plug, adjusted the pull coil, governor spring, changed the oil and was winterized by them with all that plus a stabilizer I purchased from them, etc.When I asked why a carb should only last 16 months, the carbs are a bad design according to 5 Forks. My bill was $140 which I asked for a compromise as I didnt ask for that and should have been called for authorization which I found out today you have to request. Otherwise they just go ahead. (Their reason: a new carb is $30, to clean an old one $55).I never asked for blade sharpening, spark plug, oil change. Spark plug was 9 months old. Filter was new and clean. Oil change needed after 2 uses? I could MAYBE see that I guess. The exchange was admittedly heated on both sides. The owner (assuming) Randy was condescending. I.e., do I know how to take the air filter cover off? etc. Wow. Yes I do actually.He took $35 off my bill and said our business relationship is done. I will have a note in our computer to not do business with you again. I said thats fine with me.
Had a great experience everyone was real nice and professional. I would recommend everyone to go there because they have great mechanics on hand.
Brought three pieces of lawn equipment in for tune up. Got all three pieces home and none worked. Do not recommend. Wasted $180 and still can’t do my lawn properly. They don’t deserve even one star. Robbery....
Theyve always been incredibly fair and fast for my mower repairs. Friendly and easy to work with too. Access into the lot is easy with a trailer too. 110% would recommend.
Brought a new leaf blower in that needed pull chord replaced. Terrible service.
Have went there twice for different reasons. Really great service and you average price. Technicians were really great. Was work on my own mower and technician gave me advice on thing to do and want to look for. My parts can in very fast and on time.... recommend to anyone needing repairs
I give my Toro lawn mover service done here. Friendly staff and reasonable prices.
They are very courteous, and are good at what they do.
Friendly, fast service! Awesome!
I do not recommend this place to get your lawnmower repaired. I had my lawnmower there twice this year and they did not repair it at all. I paid over $250.00 & they didn’t repair the mover at all. I will not go there ever again. Total waste of my time and money.
Excellent sales and repair staff!
Always get great service
Great customer service.. they are by FAR a great dealership.
Recently purchased a radius 48 zero turn from them. I bought it for a good price. They took the time to show me all about the mower. Even put it on the lift to allow me to see the bottom side of the mower. Answered every question I could think of asking. It is absolutely the best mower I have ever owned. About two weeks after my purchase I received some awesome chocolate chip and brownie cup cakes as well as a thank you card for my business.Very friendly people, very knowledgeable mechanics. Everyone there will do all that is within their power to make you happy as possible.
Family run. Great service! Randy, Melissa,Katie and Steve run a great business.
I cant say enough good things about 5 Forks Mowers. They are focused on customer service and quality work. They communicate well and always willing to go above and beyond what is asked if them. I highly recommend them!
Called and received pricing on parts. Checked online to find them cheaper but still wanted to buy local. Called back to get pricing for parts and labor to install. They took my number to call back but after 1.5 hours, no call back so I ordered online and saved money.
Immediate help and had what I needed in stock. I will be going back for all my machinery needs.
I noticed while waiting at the front desk that the shop has quite a few professional landscape crews as customers, which should say a lot. As a homeowner who needed an obscure part for an older mower, it seemed the folks behind the counter were more than happy to help. The repair took a bit longer than I expected, but they charged no markup over online warehouses for parts, and the labor charge was very reasonable.
Very satisfied. Great staff to work with, 5 star service.
Fast service, quality work, and fair prices.
ALWAYS helpful and friendly! Great down home shop for new quality equipment or honest repairs on your existing equipment!
Extremely knowledgeable mechanic couples with phenomenal customer service. Five Forks mowers does an incredible job every time I go there. Thank you for all your help and honesty each time I need my equipment serviced.
This place does good work. We rely on their expertise to keep our fleet of mowers running!
Clean, polite, knowledgeable staff. Beautiful showroom selling quality mowers and chainsaws. I went in needing a few small carburetor parts and gaskets for my troy bilt (which they do not carry) and they had all parts on hand and at very good prices. The owner Randy is a nice man and lent me his expertise on servicing my mower. I will be doing business with Five Forks Mowers again! Thanks Randy!
Lied about the time my mower would be ready was promised by an manager that it would only take two days but it took more than 2weeks for a simple pull cord. The price for a simple pull cord was $46.52 Also they changed my credit card twice for the same transaction. I would not recommend them or bring them my service again.
I took my Sears Mower in for repair and told them to call me with an estimate before doing any work. They called and told me that the mower needed a new carburetor and gave me a price. When I went to pick up my mower I was told that the they replaced my spark plug and charged me for it. I told them that the plug was a new one and didnt need replaced also they said that they changed the oil as well. The price quoted to me was less than they charged me because of the oil change and the plug. They did take the charge of the plug off but upon arriving home I checked the oil and not only was it not changed but it was low on oil as well. They didnt even top it off with new oil. I tried starting it and after 9 pulls it finally started but there was NO difference in the way it was running. The mower was running exactly the same way it was when I took it to them. I was also told that there is NO warranty or guaranty on the parts or the labor. I now know why they dont guaranty or warranty their work. Its because they DO NOT do the work they say they are doing. DO NOT trust these people with anything you need done. I have already put a complaint in with the BBB about them. I tried to publish this without rating them but the system wouldnt let me. (They dont even deserve even 1 star !!!!!!!!!!!!!!!)
Excellent service 👏
Great people. Great service. Best snapper mower guys I know.
Awesome place. Excellent staff. Want it fixed right the first time....you better go see these guys!
Love this place! Buying a new mower never been so easy! For as long as Im in business I will not go anywhere else...
Very helpful staff, rented a u-haul, was in and out in no time at all, recommend the business
Delivered a full truck load of mowers here. Easy in, and easy out. I was unloaded in less than hour. Friendly folks. Offered me a piece of Grandmas still warm pound cake.
Great Service! Dropped off my Honda push mower on Thursday, and picked it up on Wednesday. Had been sitting with gas in tank all winter. Five Forks changed plug and oil, drained bad gas, flushed fuel system, replaced carburetor and sharpened blade. Starts in first pull and runs great! Thanks Five Forks.
So far has been great with need lawn equipment repairs.
Called and asked about a part for my lawnmower and they told me to bring in the old carberator, and they had it in stock and helped me with the gaskets and also helped me with the reassembly instructions. A great helpful staff and is now #1 on my outdoor power equipment. Ill be back and refer my family and friends to Five Forks Mower Sales and Repairs,
Terrible service, had our riding lawnmower for blade sharpening and yearly maintenance over 2 mths, never let us know it was done, then after picking it up found out it wouldnt start, and blades were scraping the ground. They left it out in the rain from July through Sept. After 3x back to get it repaired or our money back we finally took it elsewhere.
Calledem; they said come over. Got there in 10 mins. Didnt remember me, and didnt have time to speak.
Mower would continually not start. They did 2 additional repairs for no charge! I highly recommend them!!!
Just took my mower in to be fixedSeen very efficient and knowledgeableRepair and Bill will tell
If you are in the market for a stihl blower, this is the place to get it! These guys are wonderful!
These people are a pleasure to do business with. The best dependable honest service and products in town.
Very friendly and helpful. They even loaded my new equipment and put a belt on a zero for me for free so I would have as little as possible down time
Took my Husky blower by 6 months ago for parts and tune-up. Before loading up he cranked and ran on full choke. When I got home it STILL will not run even hot without half choke. Decided this was just a fluke and took my Lowes Troybuilt pressure washer AT THEIR REQUEST. Said glad to fix because mechanic said TWO week turnaround on PW but 4 on mowers. FOUR weeks later, they clerk up front keeps saying one more week and one more week. Went by this morn and she says NEXT up on FIFTH week or take it with me.....has NOT even been looked at for parts so took it with me never to return. Dont believe any due dates and not sure on expertise. Take your equipment elsewhere for professional work and courtesy
A great place to get advice on lawn mower issues!
Randy and his crew are devoted to helping with any small engine needs or questions. No need to go anywhere else and waste your time and money...Five Forks is your one stop solution
Great service and shared lot of details on what is need on Mower. Very helpful guys working here.
Great service friendly staff and they stand behind their products.
Good people and very good price
Left three separate pieces of equipment to be fixed. All three were not fixed to expectations and had to drop them back off. Again all three pieces of equipment were not fixed properly. Was not given a refund and told to leave. Will never go there again, spent $175 and my equipment still is not fixed. Scum of the earth, I dont understand how these people sleep at night.
Good work and good setvice.
Ive been bringing my mower here for years, and store my camper here as well. Great service in both regards.
Very knowledgeable and helpful people. Helped me fix my old Snapper riding mower and didnt even charge me for the quick assistance!
I purchased stihl products from them. They were very helpful and knowledgeable.
Great place, big selection
Very friendly staff. Always willing to give that extra mile
Good people to do business with
Great people an awesome prices on equipment
Great people to work with and great service
Dont being your equipment to this shop. Ive repeatedly brought a Husqvarna blower and hedge trimmer to this shop for the same problem only to have to being it back again and gain for the same problem. Eventually I gave up and bought new equipment. Incompetence.
Very helpful and trustworthy.
Outstanding service on small engines
Good people, and excellent service
Fast an friendly
Great honest people
Good work, reasonable prices