The thing about Dakota Kitchen and bath is that they pay their employees horrible! I dont work there. I am a nurse but watched several acquaintances. Ya kno how u create a great business? Pay people who are working good better money and they wont quit!
We did a basement remodel in 2019 with built in cabinets, a desk and floating shelves. The quality of the product was outstanding and just what we wanted. They took care of the countertop on desk and it is beautiful. Easy to work with and very helpful with design.
We did a kitchen remodel March 2018, Dakota Kitchen made our cabinets and I the home owner went and found a sample countertop from Moda Stone. I was told it would be easier to have Dakota Kitchen get the counter tops from Moda Stone, and that it would be just one bill then for both cabinets and countertops. Well the whole countertop experience was a train wreck from the start, as one of the pieces had got broke during installation, which was replaced at a later time, but the chaos during it all, WOW! I had made a request to Dakota Kitchen after our contractor had paid them, to please wait on their end to pay Moda Stone, as a rep from Moda Stone was going to discount our countertops due to all the project chaos which was caused by them. Dakota Kitchen agreed that they would wait to cut Moda Stone a check until they were given the ok by the home owner. Well needless to say our request was thrown by the wayside and Moda Stone got paid in full, and now we have zero leverage to ever get any type of reimbursement for their, Moda Stones, multiple mishaps. Very stressful for the home owner!!
Terrible customer service. I got the run around and never spoke with the same person. They didnt even start to work on our cabinets until we were supposed to move in which delayed everything. Quality is not great at all. Bubbles in the painted cabinets. Such a disappointment to spend $10,000 on cabinets for a new house and have this experience. Go to another cabinet maker. I wish we had.
Helpful and knowledgeable staff very friendly and willing to help
Professional and very helpful. Most beautiful and well built cabinets I have seen! I definitely recommend you check them out.