What can I say, George is the best. He helped me with my car purchase and made it so very easy. Everything was above board, no gimmicks like most car dealers.The price was very reasonable and he made the whole experience enjoyable.I love the car, the service was exceptional, and George made it all happen. He is great! Will definitely recommend George and Hertz to all!

George was a great help! Would highly recommend this place for car sales and rentals. George made the experience wonderful!

I graduated recently and got my first Job in other state. Therefore, I needed a car ASAP, so I contact my best friend and ask him to help me in my quest for my very first car. I told him that I already had couple of cars in mind that I saw on dealerships in NYC and Long Island. The dealers wanted to sell damage cars with no disclosure of Carfax history. They are pushy and want to impress and intimidate you by deducting 2-5 thousand dollars if you get the deal ASAP. Fortunately, for me, my friend dealt with the situation and brought me to Hertz Smithtown where we met George. George not only was honest and clear, but also, he did his job and with the help of his teammates gave me the best deal possible and in less than three days, I was riding my first car. If it wasnt for George and my friend, I could have ended up in a completely scam, paying way more money for bad faith contracts. If you are reading this Uncle George, (we are not related, but George made me feel happy and comfortable, like family does), thank you very much.

I had a really good experience getting my new (used) car from Hertz. I went online to check out some options and put in an inquiry. George contacted me that day to invite me down to check out the car. He was kind, informative, and best of all not a pushy salesman. It was a more relaxed situation for buying a car which is already a big decision. I would recommend going to Hertz and ask for George.

We were treated like family by the staff. George Routsos was the one who helped us pick out and ultimately sold us our new car. If you want a stress free and easy time buying a car I definitely recommend going to Hertz Car sales in Smithtown, NY. You will keep going back and recommending this place to your family and friends forever ❣️👍💞😊👌. One more thing... my fiance doesnt trust anyone Ever but he trusts George. Ask for him and if hes not there youll still be taken good care of.

George Routsos was a great salesman. NOT to pushy but very informative! We bought a great car for a great price and the process was very easy. THANKS GEORGE

George was incredibly helpful in the car buying process. He made the entire process easy and enjoyable. Larry responded promptly when I requested additional paperwork for my car. I highly recommend Hertz Smithtown.

George was my salesman, he was professional and fast. i recommend him to anyone. if i could give them 10 stars i would

This is the best way to buy a used car. I brought my mother here a couple of years ago to replace her car and it was an excellent, no hassel experience. I just bought my car yesterday from George Roustos and he is an easy going no pressure salesman. Everything is explained clearly to you, including warranties (no pressure on those either). Walked in and out with the car the same day. Thanks George!

An absolutely great place to buy a pre owned vehicle. Very friendly, helpful, knowledgeable and professional staff. Not pushy in any way. Great selection of vehicles that are in great condition (and Im a perfectionist). Ask specifically for George Routsos. He was GREAT and highly recommend him.

Need a check no cash credit card or debit card. Good price NOT a pushy how do I get you in a car today kinda place definitely check out of your buying used

They treat my mother well. Shes been back a dozen times. Very accommodating. Shes had no issues with any of her car rentals.

Called to make an appointment. The person who answered the phone was extremely unprofessional. He took my info and gave me a time to be there. I drove almost an hour to Smithtown to find that their sales team had no record of my appointment. I was told everyone was busy and I could “help myself.” Total waste of time driving there and back. I was ready to buy a car today and left empty-handed.

I had a great experience buying a used car from Hertz! I shopped for a used 2017 Ford Edge here back in June, working with Bob. It ended up there was one with less mileage at a Hertz rental shop up in the Bronx, so I went up there to get it. After driving it for 3 days I knew it was the car for me. I went back to Bob to do the purchase, on July 1. This was the easiest, least stressful auto purchase I have ever made! True upfront pricing, did my homework, checked the car & price on Kelly Blue Book & other web sites, & had my mechanic check it out during the rental period. No BS during the actual purchase, unlike the dealerships! And a seven-day return benefit was given as well at the time of purchase. Compares favorably to Carvana, I believe just as good. Ill never buy from a dealer again!

Everyone has their own opinion about buying used cars that were rentals. I understand both sides of the argument. However, I have bought two cars from there and I just passed 150k miles on my first with no problems. Also Bob was great, no sales pressure at all.

All phone calls and emails are going unanswered at this time. You must show up in person and schedule an appointment in order to view a vehicle. Appointments are currently running 5 days from the date you initially appear in person.This business also refuses to accept electronic or ACH funding for loans and purchases purchases, demanding, exclusively, physical bank checks.They do seem to have good pricing on a variety of vehicles, however I have not yet been able to view the condition of any of said vehicles--so this reviewer is unable to comment on the quality of their selection.

The only positive thing I can say about this place, is that the cars are priced reasonably. HOWEVER... the customer service is AWFUL! I have never experienced such inconsiderate and lackluster service. The sales representative that I worked with was completely, incompetent, inconsiderate, lazy and uneducated. He withheld important information, and did so without any remorse or care. The manager showed no interest in helping out the situation and frankly neither of them seemed to remotely care. I closed the deal with another representative, but I would not recommend this place to anyone looking for a car. If youre looking for a smooth car buying experience DO NOT come to this specific location. If I could give them negative stars I would. HORRIBLE PLACE.

Called this morning to see if a car was still available for sale and kept getting hung up on. Tried four times, and heard a guy say the second time Im trying to do this but the line keeps ringing and then they proceeded to hang up on me again. Never purchased a vehicle from Hertz before. Guess they dont want to earn my business since they cant seem to pick up and answer a question. Now I know why the company filed for bankruptcy protection, because they dont seem to care about earning business. Ridiculous.

Bought two cars here. UPSIDE? 1.No haggle, solid price for newer car 2. Staff were reasonably accommodating 3. DOWNSIDE? 1. Base models 2. Only one key per car. Evidently they get lost? 3. Check for your car mats. Ours were gone so we took them from another similar vehicle in the lot. 4. Battery had to be replaced after 2 months on a 1 year old car? I suspect it was swapped out.

Best car deal ever with honest individuals. Car itself sold for a fantastic price in what looks like an amazing real deal. Quite pleased.

I had the BEST car buying experience with Hertz! From sales associate Sean to Finance manager, it was quick and painless. They work with you and for your benefits, no hassle or funny business. I would recommend this place 100 times over! Thank you Hertz Sales in Smithtown for a great and painless experience. Love my new car 😍😍👏🏽👏🏽👏🏽

Nice salesman, no BS. Could have been more efficient, but its difficult times.

I absolutely loved Janine!! She was tremendously helpful in me finding my Jeep. I got into a car accident the week before and still needed the tags from that car, and they were so kind enough to work with me! You will never be disappointed with how attentive, resourceful and expedient this place is! Much love

My wife wanted 19 Infiniti QX60 for her birthday. I went there saw it and told salesman i wanted it. He said you need to make an appointment from home, and wouldnt take a deposit. I went 25 miles home and got a different salesman on the phone who put me on hold to take appointments in person first. He then gave me an appointment for a week later May 26. I get a confirmation call that morning at 930 for my 1230 appointment. I checked out the car i said ill buy it. Then the salesman says all three 19 Infinity QX 60 were bought by a dealer in New Jersey. What a waste of my time and incompetence, and Im a repeat buyer.

My sales rep was Bob and he was extremely helpful and nice. I really enjoyed how easy and stress free my purchase was. No hidden fees or any gimmicks.The financial rep was a total jerk when I refused the extended warranty.If it wasnt for him I would give this place 5 stars.

Have been trying to buy a pre owned vehicle from this Hertz location and keep getting hung up on.The sales person Ive been assigned to hasnt reached out to me at all.I was so eager looking at the vehicles on their site, but after their service it looks like I may be taking my business elsewhere.

I went to Hertz searching for a new car and I must say I was given amazing customer service by Janine! Shes is truly awesome and went above and beyond to do what she could for me. It was a Genuine and made my experience one of the best Ive encountered I highly recommend this dealer and Janine if youre searching for a new vehicle! I will definitely go back for my next vehicle purchase!

I purchased a car on May 20, 2016 at the Smithtown location. I would like to thank the management and Sean, my salesperson for making buying a used car a great experience. The car was well priced and in great condition. If anyone needs to buy a used vehicle in that area, I strongly recommend they patronized this dealership. I had a slight problem that was basically my fault and went back the following Monday and the problem was taken care of immediately. I highly recommend them.Thank you very much!

I must say I was skeptical going to Hertz but turned out to be the best buying experience ever. Janine is a rock star and worked so hard for weeks to find the exact model, color and price I was looking at for my son. She found one and recommended the rent to buy program which is basically a 3 day test drive and gave me time to have the car inspected by my mechanic. They shipped it free from Michigan. The vehicle was in such great condition I jumped on it right away. I kept waiting for the catch and extra fees but there was none. Extremely helpful and zero pressure to buy. Janine works likes she your personal buyers representative. Ill definitely be visiting her again when I buy my next vehicle.

Purchased 2017 Nisson Versa Note 3 weeks ago. Staff at Hertz in Smithtown, great, informed, patient, and helpful. I went into Hertz knowing what kind of a car I wanted after researching online and drove out with my new car the same day. Love my car! Stop by Hertz 3x since my purchase to ask minor questions about my car. Always greeted with a smile and answers. Will recommend Hertz in Smithtown to everyone. Prices and services are great! Thank you!

Love hertz. Its not about the upsale here, just getting you into a car you like and want. They were pretty straight forward and honest about everything. I got a car quickly and within my budget

Purchased a late model car and pleased with no haggle price well below Kellys Blue Book. Updated 11/17/16: Contacted Hertz 3 times over last couple of months where email is acknowledged but no actual response. Had tire fail due to patch failure on sidewall. According to tire center, tires are not patched (usually) in that location. Makes me wonder about their maintenance in general. Hmm. Review was 5 stars, now 2.

I bought a car from Bob at hertz a couple of weeks ago. I drove almost five hours to get the car because it was the color I wanted so Bob treated the sale like a done deal because I was in a pinch and essentially it was. The car looked fine and on the busy road where the test drive took place I couldnt hear anything wrong. While sitting through the process of signing paperwork with Bobs boss I felt very annoyed, I paid cash and handed him a check for more than ten grand and without giving me the price of the protection plan he told me to go home and ask my parents or my boyfriend. If I wasnt in such a pinch I would have walked out. Two miles down the road from the dealership I pulled into a gas station to check the tire pressure because the car was helicoptering. None of the tires matched, one was inflated to 47 and one 21. I matched everything up and four days later found myself putting air in again. And then I took it to get inspections done and the mechanic told me to take it to ford immediately because it was shuddering. Ford replaced my transmission and clutch and told me there were two tires with failed patches that needed to be replaced. The dealership obviously over inflated the tires to hide this. Thankfully I was still under the ford protection plan of three years/36k miles so I was covered for the transmission and clutch. I am however out a day of rental car and two tires. I tried to call Bob and he didnt return my calls. I gave a fake name and called again and got through to him and he basically told me I was out of luck. Would not recommend, they obviously knew what they were doing

Not a good place to buy cars .Horrible customer service.No body answer the phone after you buy the car

Salesperson was rude and just didnt care to take the time to sell me a car. So, I went elsewhere and spent my money. You would think, since Hertz has filed for bankruptcy, they would make any sale they can. Guess not...

Aside from getting a good deal on the vehicle their service is horrible I had zero walk-through done on my car when I came to pick up my car it wasn’t even ready it was still dirty even after I was told that it would be cleaned up lifted up the mats and they were dirty underneath I don’t know the gentleman that I got was new and maybe that’s why but overall one star rating for service three star for value

Shopping for my second car from here now. Sean helped me out both times. No tricks, no haggling, take it or leave it. They will help you finance too. The pressure and games dealerships like Atlantic (Bayshore area) play are ridiculous. These guys don’t work on a commission so help making a choice and buying is all you get. Can’t praise them enough.

No sales pitch, no hidden fees, amazing prices and a group of genuinely nice guys. I recommend anyone looking to buy a vehicle see them first.

Excellent service! I did all of my research & paperwork online & I was in & out in 15 minutes. My vehical is a dream. I highly recommend!!

Great staff willing to help you in any way possible

The most enjoyable car buying experience, which no other can rival. Thank you, Bob for getting me into the car I wanted within my budget. Absolutely recommend for any person!

John was extremely knowledgeable and helpful. Will be back.

This dealership claims to be no haggle prices and no hidden additional fees. Thats far from the truth. Drove out an hour and half to get here, brought all necessary documents to get approved but when it got down to the financing the car went from 9275 to 13545. Now when you do the math with tax tags title registration and 75 doc fee the car calculates to be around 10,500. They tried to tac on some additional warranty for about 3000. I told larry(finance manager) I did not want this warranty but he said he will not do the deal with out the additional warranty and keep in mind the car still had the manufacturer warranty on it because of it low miles. After 5 hours of waiting for the bank, waiting for the car to be checked because the front brakes was making noise and submitting multiple documents both me and my mom to end up with no car that we were allegedly approved for. No apologies was given for the deception by Larry the finance manger or by jeremy the sales man. Buyers Beware of additional fees that are optional not mandatory you will end up paying more for car then what its worth. All For 2017 Hyundai accent with 43684 miles😞😞

Both my husband and I got great deals here, and there is no BS, and no added fees like all the other dealerships. I highly recommend.

Was looking for a dependable car for my son who is about to get his license and saw Hertz from a CarGurus search for a late model Mazda. Sean was incredibly friendly and helpful as this was relatively the easiest and most inexpensive way to purchase a pre-owned vehicle in my 30+ years of driving. The only downside is you must have a checkbook to secure the car you want. I would recommend Hertz ....

While the people were friendly and helpful, the car I purchased was horrible. Worst car I ever owned. Had to replace the engine and numerous other parts not covered under the warranty. The car has broken down systematically over the last two years.. the worst investment I have ever made.

Rental is the best

Love this place, i have gotten several cars for my business over the last 3 years, and they are always easy to deal with. I love the fixed pricing no haggle way.

Vast selection my only complaint was, we made an online appointment they apparently never got.

The worst costumer service, sales people and management alike, they don’t have straight answers for anything, still waiting for my car title after 6 months of original purchase, have to call up to 5 times in the day to be placed on 10 minutes long hold with horrible music in background, once they take the call they give you a lot of promises and offer to call back, and of course, they don’t. Avoid the headache buy somewhere else.

Very friendly staff and I did not know but great place for looking used cars to buy.

See bob. He will hook you up was a really nice guy and did what he could to take care of me !

Great value Fast Service and Best yet...No hidden fees!

I got a VW Passat 2016, in July. Brian was the sales guy, he pitched it straight and was very helpful through the entire process (paperwork, registration etc.). The car fells and runs as good as brand new. Would definitely recommend this place and would return in future for my next car.

My aunt recently bought a car here and the sales person was very nice and she was very excited to pick it up. During the signing of papers and payment the business manager (Larry Martz) was pretty rude when she asked questions about the papers she was signing. It’s not often you spend $10k+ in one purchase so I feel it’s pretty understandable to ask questions to make sure you completely understand the paper work. He often said “it’s a standard form, we just need it signed” as a response to a question. I find that prett unacceptable and I’d suggest that Mr.Martz better understand that although this is a “standard process for him” that for those coming into his office do this (hopefully) very seldom and that a proper explaination is necessary for all questions. Also that sometimes the buyer is going to want to read all the contracts in full.

Wonderful customer service with knowledge and experience.

Sean is a great sales rep. Honest upfront and had no hidden fees. Cash deal aor financing is the same price plus warranty. (Most car dealers will try to sell financing at a lower price but if you do all cash they up it for an extra 4-5k YES $4,000-$5000. Anything to get more from your account.) HOWEVER, Hertz need to sell but wont go lower than wholesale price. These cars dont have all the extra amenities because they buy the car at the lowest basic price. They rent them out and sell them lower than what KBB current value. Once they hit a certain amount of miles they sell the cars quickly or go to auction. They get the same price at the auction as if you buy it out right so they dont negotiate and have no problem not selling them to buyers. Larry the manager in Smithtown is a great and easygoing fella who also made the process of buying a car EXTREMELY PAINLESS. I would highly recommend both Sean and Larry to anybody who wants an easy sales transition without the hassles and ridiculous upsells. Again the ONLY upsell is the warranty which is common but absolutely no hidden fees with these gentlemen who represents Hertz in the most professional way!!!

Very nice people and great service.

Friendly people very helpful

The rental customer service manager was very friendly and fast. I would make a point to go to this location!

Great price for cars and great service.

JUST BOUGHT CAR FROM THESE GUYS GOT FAIR DEAL.WAS STUNNED TO FIND OUT THAT I WOULD ONLY GET ONE SET OF KEYS! THEY SAID OTHER SET NOT AVAILABLE? IT COST ME $265.00 TO GET SET MADE!! ASK TO SEE THE SECOND SET BEFORE YOU COMPLETE YOUR DEAL1 OTHERWISE YOUR SCREWED!!!

Great pricing and Bob is the best

Best deal I ever got on a car by far!!

Terrible service was interested in a car of 8,000 I gave them my check for 3,000 and he did not give clear explanation and accounts and I get a rate of exaggeratedly expensive pay had to pay in the end 19,000 dollars for a car that cost 8,000 is a robbery and on top of sure 400 dollars this was an abuse and I left that place never again I will go back there lousy service I do not recommend them for anything go to this place

Courteous staff and affordable prices.

Good selection of vehicles at good prices.

This location is verse then bad, after whole week get appointment with Mr. Jhon we reached to 60 miles from home at location, cars we interested, were in very bad position, even not washed, dirty, lot dents and scratches broken windshield, what this management doing ????Wasting time to visit this location do not visit how hertz well reputed company allow them to keep cars in bad shape.

Over priced. With pushing sales people.

Horrible customer service!! Nobody knows their job! 2 wks later my daughter is still being charged diff amounts for diff reasons! I will stick to Enterprise!!

Very good customer service

Great honest place

Great price.Easy.

Satisfying experience

Great people

Where did i rent the car

Very good price for used cars with 30,000 miles which I would recommend paying them cassshh and not finance them because they are more expensive

Friendly and professional clarified my doubts