One star only because the store is pretty clean. I shop here because it’s close to home but it’s really poor management. The last five trips here have been terrible. They’re always out of stock on many items. I get that covid has caused a shortage of some supplies but they can’t blame covid when other supermarkets in the area are well stocked. They’re clearly not ordering enough inventory to match their demand. It doesn’t matter what time of day/day of week I go, the shelves are empty. Please get better management….for your customers and your business as a whole.Update-no changes. Added more pics from my most recent trip

Shopping at this stop n shop used to be such a great experience....however over the course of the last month and a half it has become a total nightmare. The store did a complete 180. There is hardly any merchandise on the shelves, the staffing seems to be inadequate and have low morale. Ive given this store the benefit of the doubt by saying to myself that maybe the day I came they were waiting on a shipment...however, after going there different days of the week to find the store in the same condition, it is evident that it is a managerial issue. Speaking as a former store manager of a business myself, I can say that this is quite disappointing. After speaking to multiple staff members and hearing their own griefs about the store...it shows the store is under horrible leadership. I was made aware that the store recently received a new store manager, and that is why the store is in shambles. I was informed by one of the employees that the new store manager doesnt order anything and the trucks that come daily hardly have any merchandise. He went as far as to tell me he checks the manifest sheet and it shows the store Manager doesnt order merchandise daily and he had gotten the position only because he has been with the company 20 years. I am thoroughly disgusted with this place. Why hasnt the district manager done his job as well? There is no way the district manager would allow this to happen if he did his job as well. If stop n shop does not get it together soon they will lose many many more customers to their competitors....which always have stocked shelves.

Good but can do better!Love the employees though very nice and super professional

Super nice store must have been redone recently super modern look and layout nicest stop and shop I have ever been to.

Usually good produce and meats. Pricey though unless you wait on sales. Recycling is a NITEMARE! Restricted limits on how many you can recycle in one day, limited hours (starts at 9am closes 8pm). Machines are usually broken and very unkept/dirty). If you can use another store, do that

Great parking, love the scanner option. Quick and easy checkout. My favorite grocery store!

Overall good experience but produce dept could be better and deli not that great.

This place is always such a disappointment. Low quality produce, poor assortment. Last trip here the checkout guy double charged me and the woman ahead of me for an extra item. Then had to wait 10 minutes at the customer service counter for my refund.

Good beer selection and nicely remodeled store. Overall too pricey. ShopRite in Hauppauge has much better prices, so they win my business.

Best Stop & Shop in our area by far! Was in the Commack area so stopped in there but the difference was night and day from the cleanliness of the store to the friendliness of the employees. I wont stray again. 😁

The employees are always friendly and helpful! Selection is decent but not always extensive. For example the tea selection is limited and fruit and vegetables cover everything standard but you won’t find gourmet mushrooms or several different type of berries out of season.I have had good experiences with the chicken, ground beef and fish ä. Unfortunately I purchased beef steak cuts twice that had already gone bad when I opened them the same day which was a bummer. Will likely go elsewhere to buy steak in the future.They are also completely out of stock on 5-gallon water jugs regularly for several days in a row which is really inconvenient. Wish that would happen less frequently.Overall it’s a nice shopping experience though some things could change for the better with small adjustments such as not storing olive oil next to hot rotisserie chickens.

This store is truly unique from other US stores. A robot, fully updated exterior and interior, great service. It feels like I am in a dream whenever I shop here and Im not lying. Overall review is definitely 5/5 stars.

Worst stop and shop. Stuff is more expensive then the other Stop and Shops. How do they get away with it!? And alot of the shelves are completely empty

Highly organized, great selection, ample space between aisles to walk through.

Super clean great customer service. If you cant find it here you just wont find it!!

I had to edit my review bc last week o was harassed in this store by 3 different employees trying to force me to wear a mask even though Ive explained several times I have a medical condition that prevents that. I was told to shop as quickly as possible.. then the store manager even approached me even AFTER I agreed to SHOP AS QUICKLY AS POSSIBLE and violated me. He asked me for my medical exemption card which isnt a real thing. Im very disappointed in humans. Obviously they cant ask me to leave the store or else they probably would have. Not to mention more than half their employees had their masks under their noses bc they would like to breathe as well. When is this medical tyranny going to end? Im a customer at this store Ive spent thousands of dollars here and this is how Im treated? awesome 👌🏽

Havent been here in a while and it looks like they did a pretty good job renovating the place. The flow inside the store is a little confusing but maybe because Im not frequent. Overall good experience. I will go back to have a more complete review.

Very clean grocery store. So there all the time.

Everyone is so nice and helpful. Place is clean and organized.

Deli is the slowest I have ever experienced in my life

I love this place! The picture shows me in a cafe and Im having fun, there are comfortable seats also a place for kids! You should visit this place

Nice and clean.well kept and humongous selection of vegan products. I am 100 percent vegan and love your products!!Also I must say the Stop and Shop staff are very knowledgeable and go out of their way to assist their customers. Eddie from Smithtown thanks all of you.

Great local store. All the staff are nice and helpful.

Cannot understand how there deli dept does not have potato salad etc you have to get it in the refrigerator section unbelievable

Well lit and open. Store is well stocked and laid out. Really like the wide aisles.

Better if deli would focus on costumers than online ordering

It was smooth sailing

Clran,nice workers

Sale items not stockedNo paper towelsDisappointing 3 times in a rowI go to northport store which is more expensive but shelves are always stocked with sale items... Also they refused to give me a raincheck on corned beef and I went back 3 times to purchase one 😢

This Stop and Shop is nicely updated. The employees are rad. They are helpful but not invasive and they are respectful. The shoppers (@6pmish) are also laid back. Even the annoying robot kept its distance.

My favorite shopping placeVery neat, clean and friendly...

Always judge by produce freshness. This location is terrific.

Pleasant experience very pleasant deer and Cherry atmosphere

Not bad. Had everything wr needed in stock.

Good selection. Clean store. I love using the phone app to scan my groceries and checkout.

My favorite Stop and Shop. Since it was renovated it is spotless.Salad bar is great, and also the breakfast bar.They have many options for prepared dishes.They also have a small kids section in the cafeteria by the tables.I find everything I need here. 👍

This is my go-to local grocery. They have an incredible produce section, beautiful meats, and have been doing a good job of maintaining stock during Covid-19. Their cleanliness and sanitation practices seem to be up to snuff. Employees are always very helpful when you cant find what youre looking for and will always get you a fast answer if they dont know it themselves.

The store is always very clean. The workers in this store are always very friendly and helpful. They are in good spirits under extremely difficult circumstances. There is good supplies of most items. They have some difficulties with the items that people have been hoarding, which is not unexpected. I like shopping here and will continue to do so.

Great supermarket. The bottle machines need to be replaced badly they are of very out of date and always jamming. Other stop in shops have brand new ones whiles we are stuck with these from the 90s

Very clean and large. Great service, especially during the pandemic.

I hate the renovation, can’t find anything, poorly organized. Natures promise salad terrible2 days after I bought it, and it’s not even past date. They are discontinuing several of my favorite products, in order to hawk their own crummy brand. Every time I go there is something they overcharged me on my bill. Looking for a new place to shop.

Great store, although somewhat expensive. They seem to have just about everything. Its newly renovated, clean, and all employees that I have met are pleasant and helpful.

Convenient location on state route 25 (west main street), the main east/west route through town; close to the intersection with state route 25A (st. Johnland road. Recently renovated and updated.

This store is looking very nice since the re-model, however, the produce department continues to disappoint. Bags of salads brown and mushy...would be unable to eat, and veggies out of stock on a Saturday afternoon. The salad bar is always mislabeled, and since I have food allergies I feel unsafe buying from the bar. I never leave this store with everything on my shopping list. Im hoping it gets better soon.

Love to shop here.

Newly remodeled store. Pleasant interactions with employees. I can always count on the items I need being in stock and fresh.

I love the changes added to the place. Really liven up the place sheesh.

The store is amazing, they updated everything. The food court is delicious, well everything looks tasty and fresh. Kudos to Rob.

The aisles are wide and clean and very easy to find all your favorite foods. Five stars. My forever go to!

My son and I were in there the other night to do a bit of shopping. I have to say, the store looks great. Unfortunately, we went to the deli counter and ordered some cold cuts. When the guy handed us our cold cuts, we noticed he wasn’t wearing any gloves. Needless to say, we couldn’t eat the cold cuts. Isn’t that like deli #101, you MUST wear gloves when you slice cold cuts? Very disappointing, and lost money.

Love this place. Always a great selection of fresh produce and fruits. They are expanding and its looks great

The place has been remodeled and it looks great. I went to customer service and the young woman that helped me was polite and friendly.

Friendly, clean and well stocked

Nicely kept supermarket

I went to the Over 60 early shopping hour this morning. S & S should be aware that it was a nice idea for seniors that went terribly wrong, putting hundreds of people at risk. It was so crowded that the whole purpose of social distancing was defeated. I cant help but think that if they do it again, they are just in it for the money.

The Senior hours today at 6 am was horrendous. Long line getting in. The meat wasnt out yet. The shelves need to be stocked before opening the doors. One set of doors was broken...

There are so many nice things I can say about the newly renovated Smithtown Stop and Shop. Beautiful store, for one. However, months later, I am dismayed to see that the store STILL is not stocking (or I should say, restocking) certain items commonly found at other supermarkets THAT USED TO BE HERE! This means I have to go to Uncle Giuseppes or ShopRite for them, and Id rather do all my shopping at Stop and Shop. Anyway, Ive gone up to the courtesy desk TWICE so far and told the person behind the desk what the items were. She said, Perhaps theyre being phased out. Nope. You can find them everywhere — except here. Like water filters. How could you not have water filters? Anyway, she put my requested items on a list. Weeks later, and after yet another visit to the courtesy desk and putting my items on the ignored request list, I still dont see them, so Im assuming the list got thrown away. Or maybe no one cares what I like, who knows. One of my must-have items is Kelloggs Smart Start cereal. I see a huge selection of Kelloggs cereal at Stop and Shop, but do we really need THREE rows of Special K???? So Stop and Shop, if you are reading this, please know that although the renovations are nice, many shoppers would like MORE VARIETY, not an increase in quantity of the same item. What you have done is the opposite — and this long-time Stop and Shopper does not like that one bit. I so want to make you my one-stop shop, but I cant, unfortunately.

It was great!!! I was surprised of the good prices! Hopefully it will continue having good offers and prices!

We were hosting 15 for dinner on Thanksgiving.. no worries! We had it catered by chef Ralph T and his magical staff at Stop and Shops Smithtown store!Were we glad we did! Ralph listened to our must haves, then suggested some addl wow dishes, like brisket with perfect gravy and the yummiest brussel sprouts. The entire fare was wonderful, especially the garlic mashed potatoes with gravy. Next holiday, Chef Ralph, were calling you again. You rock!

Vegan options!

They are still in the process of redoing the place but everyone is super helpful and I think when its finished it is going to have an amazing variety and Im also really looking forward to the hot food stations!

It is basically what you would expect from a Stop and Shop or any other supermarket. It has a decent selection of fresh, packaged, and frozen food and reasonable prices. The staff are helpful and the layout is relatively straightforward.

I like the ability to shop with a price gun. I know what everything costs and my total as I shop. Check out is fast.

Newly renovated looks great. Will take some getting used to with the new layout of the store but it feels much larger and they have made improvements in every area of the store

Nice, clean, and plenty of selections.

The Smithtown renovation is very pretty and the people are much friendlier / helpful than all the nearby supermarkets. However....if the inventory issues don’t get straightened out soon, I will be reluctantly finding somewhere else to shop. I’ve been a loyal customer since the original opening and have always opted for a clean store, friendly people, freshest produce/meat/dairy and great selection of products over lowest prices. Since the renovation, too many products I normally purchase are out of stock every time I shop. Sale items used to be reliably in stock, now it’s high likelihood I’ll find empty shelf space. Also, probably worse, I have not been in the store once yet (shopping 1 or 2 times per week) without picking up a product that is WELL BEYOND its sell by date. I saw outdated products less than 3 times in ALL the years shopping there pre-renovation. Please get your inventory issues straightened out or at least advise customers on signage of when you expect to have things smoothed out.

I got the taco meat with the hard taco shells from the new self serve meal Dept. Was horrible!!!! It was flavored with BBQ sauce, not Mexican!!!! Hello???? Get ur spices right!!!! Cumin, chili powder not BBQ sauce on a taco! Was dissapointed.

They have a robot if u have kids they will love to see it

Always have what I need they have a whole organic section for all you gluten free and health food people deli grab and go is usually pretty well stocked I use the gas rewards as much as I can but shell is usually over priced so the discount isnt always that great... I wonder if they do that on purpose(Im being sarcastic of course they do)

Great, clean, helpful staff and has a nice selection of gluten free products. Very happy about that. 🙄

Much easier shopping now after the remodel and the new carts, but prices have gone up and tbe usual staple items in our household especially are no longer ever on sale.

Great customer service, delivery is wonderful always out of chicken? Stop there after work for easy dinner. DISAPPOINTED😡

Always walk away happy with what I spent! Cleanest bathroom out of 3 locations. Produce can be worked on being fresher and stock on certain items throughout the store can be fustrating. Employees are friendly and helpful from managers to cashiers to stockers.

Nice place. Good and fresh food. Good service.

Great new look after the Grand Re-Opening!

They seem to be doing the social distancing correctly.

Wow Store was amazing The renovation was well worth it

Great selection of food. Friendly staff that will go out of their way to help you. Store brands compare favorably with more expensive ones.

Go here once a week to get the essentials and meal prep. Decently stocked. Good staff

I find that Stop & Shop is pretty pricy compared to a lot of the neighboring supermarkets. I do like that they have a lot of vegetarian products. What I am very displeased about is the freezer in the organic/vegetarian/health food isles. Look at my enclosed photo and see the filth on the bottom of freezer. Supposedly a while back those freezers were emptied and being worked on however they were not cleaned. Time & time again I would go & still those frost bitten lima beans have been sitting there amongst the other mess. How disgusting seeing this while shopping for food in that freezer. I decided not to purchase anything from there and went to another market. They supposedly take pride in their market but the dirt, frost bitten bits of food & who knows what else in in that mix on the floor of your freezers says otherwise. Not appealing at all. Get those freezers cleaned!

Just wanted to thank Stop & Shop for letting my son and his friend sit outside there store on May 5th 2018 to help Marines overseas get donations of can goods and other wonderful things. Thank you.

This is a really nice store. All the employees are very friendly, i came here today on Sunday and it was very lively. There was a lot going on, i got free salsa and spun the prize wheel and got a $5 store giftcard. The prices are somewhat high when it comes to the meat and dairy section... Compared to Shop Rite and Walmart. I did get a little upset today when i avoided the cold cut line and grabbed the already packaged deli cheese, I was hosting a BBQ and all the cheese was packaged in one giant pile, not separated by wax paper, it was literally impossible to get a whole slice of cheese.... And I bought 3 lbs of cheese!!! Every time i tried to peel the cheese apart it just flaked into little pieces... This was really frustrating. Ive never seen cheese packaged like this from the deli... And I buy cheese this way every week... For years.There were also alot of large flies in the produce section, which is a turn off.I did buy BOGO free family size fruit salad and it was really delicious.

They scanner guns when you come in so you can scan when you shop and put the items in the bag up and down the isles . Clean store well stocked

Good selection of fresh produce and many various food items and the phone app allows you to shop package your items in your own shopping bag and self-checkout

The selection keeps getting smaller and smaller, and the prices keep increasing. Their Free - From brand is pretty decent though.

Its a good place

Store is always clean and stocked, staff friendly. But at 230pm on a Saturday only 3 full service registers open

Easy parking and they have everything you need. Friendly service and helpful.

Bottle return rarely works properly and the is always a wait to use them. Weekends are especially bad as they claim the service techs dont work on weekends.

Seems like they are consistently short staffed. Multiple staff members have complained about how much they dislike working there doesnt make for the most pleasurable shopping experience.

Favorite local grocer!

Clean, and didnt have to ask where things were

Very rude staff. Finding another store, definitely wont go back.

Good Donuts

Everything fine, well put together, there are no issues.

My favorite supermarket! It has whatever you need and is super convenient.

Clean but expansive space; great produce and cheese sections.

Decent prices, good selection. The produce is very fresh.

Think this place is expensive. Its good to grab a couple things since its close to home, but I think other grocery stores have better prices.

This location is terrible! None of the self service scales for produce are ever working. Checking out at the scan it aisle is a nightmare every time and their employees dont seem to have the required training to assist. Today was the last time I will ever try to shop there. I had to walk out without my groceries after spending an hour shopping because the check-it registers were locked up. Im done! The management stinks!