Please Do Not buy the Power-horse pressure washer made by Northern Tools. From day one we had the issue which was still under warranty. They charged us 40. to repair the pressure washer. After couple of months same issue and now its the pump which would cost $250. Service wasnt that great all they were looking for is the money, very disappointed, will not return back to Northern tools.

Well kept, inventory appeared to be in proper locations and neat. Great to see Milwaukee cordless inventory expanded! Of course all trailer parts and accessories are easy to locate. Again, I appreciate the cleanliness and helpfull staff.

I purchased a couple of items for my new pressure washer to make pressure washing my house easier. Working with the right equipment makes all the difference in the world. Thank you Northern Tool everyone was so helpful plus he was able to answer all of my technical questions which made my purchase decisions alot earlier too.

Very clean and easy to find what youre looking for, I felt like a kid in this place finding verything I need.

Great store. Fast delivery. Richard was very helpful and gave us accurate information.

Nice friendly staff in a clean well organized store. The check out process was slower that expected and I was not given the sale price so I had to return for the correction. I should have looked closer at the receipt.

Northern tool has good tools at fair prices. I rarely have problems with anything I buy there. When I did find a new item damaged inside the box they replaced it with another one the same day. I like that they often have the choice of buying name brands at a good price or buying off brands at an even lower price.

Northern Tool had exactly what we wanted - and offered free delivery. Pricing was less than same equipment on Amazon!

Clean store, good prices and frequent deals. Plenty of selection and variety too.

Just bought a Stihl chainsaw and got outstanding service.

Great customer service, found everything we needed and more. A little pricey, but the cashier convinced us to sign up for rewards.

Clean store, but as usual there is no service. Just lazy! Wanted to buy two Milwaukee tools that were locked up. Both cashiers helped no one, but they enjoyed a conversation while we waited and waited and waited for someone with a key. After 30 minutes I was done and ordered a Mikita via Amazon. It’ll be here quicker than Northern tool can find the key. Manager: message me and I’ll provide my Amazon receipt.

I entered the Snellville store to purchase an Engine hoist. Unfortunately, the website said it was in store. However, upon arrival, I had to order it...nonetheless, Michael was very helpful and I ordered it to arrive at the store for free shipping.

They are pretty cool I like the prices and they have this wonderful it has a lot of stuff cheap affordable quality so I said yeah theyre pretty all right and never had nothing bad experience there and theyre real helpful then please you need something theyll help

These guys go above and beyond. I bought a chainsaw and trimmer from them and they tested them out to make sure they worked and set me up with everything I needed.I got home and realized that I had been overcharged. Bryce took care of it over the phone so I didnt have to make the drive back in. I am so grateful for a big box store that cares about their customers in a small town way.

Great staff very professional very knowledgeable about the equipment and the store itself.

I have shopped at this location several times and have always received excellent service.

A few items out of stock but otherwise excellent

Associates very helpful. Prices were a higher than Harbor Freight with similar quality on many items. But some items appeared to be better quality.

Your site is smooth to operate,will come again, I wasn’t aware your store was this close,would order sooner.

Store was busy and we could not find the drill we wanted at the advertised price. I dont remember the salesmans name but he was happy to show us where to find it and didnt act like we were bothering him. It was nice to see such good customer service!

Had the belts I needed. Now for the right sander to with it. Thanks for helping to build that hot rod!

Have always been helpful in finding items I needed and offered suggestions as to the correct item to complete my tool request.

Had just what I needed today. Very knowledgeable staff!!! Will return with my husband

The store is clean and the employees are more than willing to help you. The products are well displayed and their discounts in the store are really priced well.

The young man who runs the cash register from 8 am has excellent customer service skills. This store isnt the closest to me, but its worth the drive everytime I make the trip. No long lines, nice quiet store and fast check-out.

My favorite Northern store of all time!

Everyone in the store was very helpful

Great store!!! Their return policy is amazing

The place is clean and well stocked. Service was friendly. Manager is a stand-up guy, and went above and beyond to take care of this customer. Thats rare in this day and age. From now on, Ill drive past Granger and go to Northern Tool.

No hassle, good equipment, lots of stock. You’ll probably find what you need

I ordered a accessory and was expecting it the same or next day as stated. To my surprise, my ordered was canceled. Was it because of lack of help to deliver product? I ended up ordering it again, but had it shipped. Will get it later than expected.

Great store. Employees were very helpful and they had what I was looking for. Thanks

Richard @ Snellville, Ga Store was very helpful to me when I was order the pieces I needed.Thank You!

Great and well run store with tons of professionalism. The staff is very knowledgeable. Chris was very helpful as well.

Ive been happy with Northern Tools and especially this store. They have always been helpful. Today, I went to the parts/service department to see what to do with my pressure washer. Matthew was very helpful and even had the part in stock!

Excellent service, will come back again

I like the place, good quality at great prices.

Very nice place to shop for all your tool needs. Every where you look theres someone asking do you need help finding anything.

Easy to order, can save list, and carts. Fair pricing. Easy checkout.

Great store great people

Thanks for telling me items I need were in stock, when they weren’t and wasting my time and gas. Maybe pay attention and do your job next time.

This store is well stocked and always seems to have what I want.

This place is clean and convenient.

Shopping online was easy and I was able to find exactly what i was looking for

Very clean, lots of good stuff, very friendly employees.

Friendly staff, clean and well organized store, good selection.

Very bad customer service. I came in to buy 1 product saw and liked many other products. My arms was full of merchandise. So I asked 3 employees group together doing nothing to get me a cart. Two of them Just ignored me while the other said Me a girl? So I was on my way out the door with merchandise in hand without paying for it to get a cart... so the two continued to ignore me while the girl decides to go get me a cart... really I spent over $300 dollars today. But will NEVER go back! All because of very bad customer service.

Always friendly always helpful.

Nice store. Customer service could be better. Customers like to be acknowledged.

Great customer service!

Northern is a big kids toy store, they have everything you could possibly need

I just spoke to the customer service rep and and she hung up the phone on me, and would not refund my order. She tells me I would have to wait until I get the package in order to return it, That I have to wait until I get, although Its five days late as is,, never again I will order from this company.

They had some good markdowns heaters

Great store and well stocked.

Google recommended Northern Tools because item was in stock and was twenty dollars cheaper than Walmart. Staff was nice and courteous. Friendly greeted upon entering store. Lawn mowers repaired. Purchased several items as well as clothing with reflective stripes. Rang the 🔔 Bell for excellent too. Great service.

Excellent customer service, went to search for husqvarna tiller. Didnt have the one we wanted available but could order. We found other needed items which was great. Excellent discounts. Love this store.

Very Good

The sales associate did a great job

One of my favorite sites to visit.

Northern tool is like a mans Christmas shop.Unfortunately this trip my online purchase, and Cust.Pckup item has been switched by a customer stealing Im more expensive item. They fixed it.

I have spent about a $100 per week in this store since Ive discovered it. Not one time have I ever received any help from their staff unless Im checking out at the register or call over the phone. I wish I had recorded the event to show how disrespected they treat a customer if they are black. It seems to me that the only way to get good customer service in this location is to put on a northern tool shirt and help myself. But I do have good news if you are white please continue to shop because they do have great deals and very affordable prices And you will receive by far outstanding customer service. How do I know this because the white gent next to me had two employees suffocate him with help while trying there best to ignore me. Northern tools great product great prices but I would rather spend more money at another location or another company if that means being treated fair. The world has enough hate I shouldnt have to get it at a hardware store. Im so proud to be a veteran this reminds me what Im fighting for every year.

Store is clean and well stocked with enough staff on hand to provide help if needed. Normal prices are competitive with other retailers (even online) with some sale prices being extremely good deals. Merchandise is a good mixture of national name brands and some off brands unlike some retailers. This was my first trip to Northern Tool and it certainly wont be my last.

Easy, cheap, fast... Northern Tool.

I have bought 4 trailer tires and wheels from Northern Tool. 2 of of the wheels were bent and unable to be balanced. I needed the tires ASAP so I installed them on another wheel I had that was not bent. I’m unable to return the bent wheel as I have removed the tire. I understand and accept this policy. I also will never buy wheels from them again, buyer beware.

Great. Customer service.

I know when I buy certain things from places like northern tool that I’m rolling the dice. Aside from the employees at the Snellville, Ga. location being self absorbed and in no mood to deal with the public. My experience with that location has for the last time been terrible.I purchased an item and assembled it at home, started to use it, and within minutes it destroyed itself. I put everything back in the box to return it. I had paid For it with cash, and had my receipt, yet they couldn’t give me my cash back. It had only been @two hours since I bought it.With a nasty attitude the cashiers says, “You wanna put the money on a card or wait ten days for a check?”I opted to use my cardIt has been two days now and the money still hasn’t posted in to my account.....

Very nice, helpful personnel at store

Decent selection of tools. I wouldnt buy any important tools from here though. Most of the hand tools are cheap junk. The staff is usually nowhere to be found and too incompetent to help. Their customer service skills are lacking and it usually takes forever to check out. They need a management and customer service revamp.

The cashier Trina was very rude to me. She asked me what I needed I said return. She replied return or exchange I replied return must have been the way I said it as if she didnt hear me. She accused me of call her dumb/stupid. She was just rude from the beginning as if I had done something wrong to her. I wished her a better day and she told me her day was good and told me to have a good day so all was not lost. Hope she has a better day Im doing this in the morning 8:34 thinking Im the second customer. Well thats for the axles northern tools.

We dropped our lawn mower there to be serviced. The gentleman that assisted us was very professional and courteous. We were told that they would call when it was ready for pickup.

Poor customer service, cashier did not want to assist with our concerns.

This store has always had whatever Im looking for. They have the things the large hardware stores dont have. Prices are reasonable and so far everything I have gotten from NT has been solid quality. Of the 3 stores I frequent this is my favorite one.

Always a good store to find hardware items or miscellaneous items you need to do work with. Not too hard to find what youre looking for and they have sales all the time. Very friendly staff.

Protip: If youre planning on shopping here, bring a folding chair so you can be comfortable while you wait to check out. I have never been here when the store was adequately staffed. Its a mystery to my why they would build a multi-million dollar facility and then not be ready to help customers. The last time I was there I finally gave up waiting to check out (one register open) because the cashier was bogged down with a return or other customer service issue.I finally gave up and put the $100 worth of items I was buying on the counter and left. Im going to do my best to not have to return to this location again.

I checked their website to see if the portable generator I wanted was in stock. Then called the store and spoke with a salesperson to make sure they had it. Drove 30 minutes to buy it only to find out they didnt have it. As a matter of fact, they only had one As Is generator that looked like it had fallen off the back of a truck.

The entrance is NOT where the big sign is. You have to turn at the light and come to an almost unmarked parking lot as the little yellow sign is hidden by trees. Then the building has a sign off to the far left. Huge store and my mechanic husband had fun looking for his new toys. Not like he needs more, lol. Lost stars for the last of correct signage.

Called to verify the store had two boat tires. They had three. Asked if they would hold them as would be driving from Monroe. She said yes and put my name on them. Drove to Snellville store to pick up only to find out they sold them to someone else. Asked if she forgot to put my name on them. Said she did put my name on them but thought someone else was picking them up on my behalf. Asked for store manager who started to get an attitude. Reminded him I shop here often and one person passing on a bad review would not be in his best interest. Here is the kicker: the woman he sold the tires to was bringing them back as they were the wrong ones. This store needs to train their employee customer service as well as knowledge about the items they sell. Will not buy from Snellville store.

Great place to shop for tools. Friendly staff.

Great variety good prices. Really good sales.Out of the way location so they are never busy.

Easy ordering

Very good

Love this store!! Manager AJ is such a nice man and very helpful! We will be back!

Find what I need easily

I needed a tamper-proof Torx socket bit set, and of course they had one. Also got a winter coat back in December. A very practical home and automotive parts and tools store, with very good pricing. They have a service center too; in the back they can rebuild many types of motors and pumps.

Will never buy from them again bad service cant return a pressurre washer that was burning my heavy durty water houce and i need it it at the moment so have to get service took forever to getbit back end up buying anotherone now i have two i only neen one for home use

Great customer service! Great sales on must have lawn equipment in store, so if you gotta have it today, northern tool is a place to look since big box stores more than not have it shipped from their warehouse causing you to have to wait.

I would not recommend this place to anyone they sell a lot of refurbished items they offer a warranty which they dont honor also make you pay a $35 fee just for the technician to look at the item that you purchased from them just to charge you a fee repairs

Had Generator maintenance done and for as old as the generator was Robert @ Northern handled it perfectly - everyone very friendly.

It says open till eight I travel 15 miles to get there and they’re closed at six. If they cannot be bothered to advertise the correct information they cannot have my business that’s for sure.

Good

Clean, well stocked. Able to use coupon on sale item.

I picked up a new power washer that I ordered online. The staff was very friendly and helpful with advice on the maintenance of the power washer.

A little pricey but convenient

This was my first visit to a Northern Tool. I did not experience the bad service mentioned by others. As far as racism mentioned, I saw a white employee helping a black man and very friendly to him. I was checked out by a young black girl who was very friendly. Maybe the racists only work certain days lol. Anyhow the only negative I experienced is indeed the huge misleading sign. Thanks to another reviewer, I found it my third pass. Turn at the light by Country Buffet, it says no outlet, go up the road and its mysteriosly hidden on your left.

Great service, the register is always slow. I get excellent customer service, then wait at the check out, even if their is no line.

I love the selection of industrial tools the store chain offers because theyre hard to find elsewhere, so one star for that. However, the service at the Snellville location is horrible. I brought in a Powerhouse pressure washer a year ago and it took almost two months for them to replace an O-ring. Only reason it didnt take longer is because I had to call THEM to inquire about my item. The female manager was very rude about their delay, like i did something wrong. It had been ready for pick up but they never called to tell me. Five days ago I bought a Honda hht35s string trimmer and had to bring it right back two days later because it kept shutting off. A different manager said it will have to go in their shop. A brand new trimmer in the shop already, are you kidding me! Oil was already murky and watery-looking but they tried to make the issue mine instead of between them and Honda and refused to replace it. I gave them the benefit one too many times but I will NEVER shop here again.

Excellent

Good selection of tools with decent prices. Hard to see from main road (Hwy 78) due to being located behind a buffet restaurant.

This place doesnt know the rules for accepting credit cards. I am NOT going to shop at a place that will compromise my personal identity.