The online rental process was easy, however the auger that was rented to us did not start. We were unable to complete our project due to spending close to 4 hours in travel time and time spent trying to get the unit started.

There some initial problems with the timing of delivery but the company responded very promptly. The unit itself was exactly what we needed to get the job done and there were no issues.

It would have been a 10 but there was garbage left on the lift.

Excellent customer service and nice equipment

My wife and I had a wonderful experience renting a dump trailer from these guys. The trailer required a heavy duty truck to haul it, so we rented an F-350. When we arrived at United, it turned out that our rental truck had an unusual receiver, and they didnt have any hitches that would fit it. The guy working the counter was apologetic and was going to refund our money. At that point, the manager came out of his office and went out to look at the receiver. He came back in and said just let him use one of our trucks. They charged us nothing to use the truck. Needless to say, the truck and trailer came back with some beer and donuts. They saved our tails, as we had already rented and paid for a Bobcat to move the dirt. I highly recommend these guys.

I had a good experience with Andrew, Operations Manager, who took full responsibility for a call-back that was missed by a subordinate. Very humble and customer service oriented. The voice of the customer ranks high here.They are mostly price competitive and offer discounts to customers on account which brings the price to be commensurate with other local pricing on the few pieces of equipment where the price is a little higher than others locally and they have a policy of replacing most of their equipment every two years, so you are not likely to experience problems. Many of the other tool rental companies buy older equipment from them; they maintain a “cream of the crop fleet” of tools and equipment.They require a credit card up front for non-account clients but do not require a credit card in advance for account clients.Great recognition of voice of the customer. Great product. A+

Last weekend I reserved a tb 250-2 Takeuchi excavator from United Rentals on Mayflower Rd South Bend, IN. When I called initially and spoke with Kurt they did not have one at their location but Kurt located one and got it brought up to the South Bend location for my rental for the weekend.From the start Kurt was professional and efficient. He was knowledgeable about the excavator and made the rental as smooth as could be. During the course of the rental I had a question about the excavator and ended up talking to Evan who was also professional and efficient. Upon getting the final bill there was an error on the bill which Evan quickly identified and fixed without any of the defensive responses that I would have gotten from Michiana Rentals in Niles MI. who I have used extensively in the past. Key word PAST. After dealing with Kurt and Evan United Rentals now has my business. Great job guys keep up the good work, you are in a different league from the competition in the area. I have already told several of my friends about this rental and they will also be using United instead of Michiana Rentals.

This United Rental has the most friendly employees. Sarah who answers the phone when I call is so helpful and cheerful! Highly recommended.

I wouldnt use them again. Not customer oriented at all.

None

I like the caliber of equipment available