Price online was different than price in store. Exact same part# online $25.49.... in store$33.95???? Definitely will use Amazon instead.Will only use next time if emergency.Staff if friendly though. I probably should have said something, but really shouldnt have to if business is honest...

Outstanding customer service led by Dustin.Faster turn-around on equipment being serviced than I have experienced with others in Mishawaka/South Bend.Highly recommend.

Build some pretty good chain saws customer service could be a little better but a good experience none the less.

Shop looks good and maintained.But if you dont know what you want- be careful. I came to buy 2.5k lawnmower model which wasnt on hand. And shopkeeper recommended to buy something more expensive and then highly recommended model on the floor, which was almost 3 times more... ;)

Needed a couple parts for my weed eater. They not only had the parts in stock but also took time to install them and fix it at no charge and parts were less than $30.thank you definitely going back

Kept my husbands lawnmower for 5 weeks, did not fix main problem. Charged $ 15.86 credit card charge. Will not use this business again.

The staff was very helpful, even though they didnt have a part for my old garden tractor.

My experience at Michiana Lawn Equipment was most positive. I got exactly what I wanted and the staff was very knowledgeable.

Not thorough they charge you $40 for analyzing What they do is what you tell them the problem you are having and thats far as they go with analysis no other adjustments checked it they did not check the self-propelled engagement and that seemed to be the problem that stop it from running ( engagement I give Michiana lawn a class 3 rating they did no thorough check for the $40

Back in March, my husband and I bought a pole saw, back-pack blower, smaller electric blower, a brand new tractor and an add-on mulch kit from this place. We took everything home except the Mulch kit, as it had to be ordered. Now 4 months later, we are STILL waiting on the mulch kit. Every time we call, we get the run around. Theres only one guy there that seems to know anything about our order, and getting him on the phone is nearly impossible. Weve left messages numerous times and he doesnt return calls. Three weeks weeks ago, they mysteriously found found our mulch kit, and said they would pick up our tractor the following Tuesday to put it on. That never happened. We rescheduled for the next week, never happened either. They just never show up. They have my money, but I dont have my mulch kit! Youd think when you have customers spending thousands of dollars in your little shop, youd want to keep them.*** Update: they finally picked up our tractor on Thursday, 7/30/20. This is 4 months since we ordered the mulch kit. We were promised we would have it back tomorrow, Tuesday 8/4. I just called to verify, and there is no one there but the bookkeeper, and no one can tell me if my tractor is done. And yes, this is during business hours. DO NOT do business with these people. They are the most disorganized people I have ever dealt with in my life.

Took a while but MLE was able to track down and install a hard-to-find part for my line-trimmer. Fee was reasonable. Will go back if I need to.

Nice people first time customer

If you need parts go here.

Questionable service. Bilked me out of a SnowBlower attachment for my tractor. Still do not have it, they have not offered my money back or any resolution to the problem. It has been over 2 weeks. Guess it is time to get Legal help.

Very knowledgeable

Always a pleasure to do business there

The staff is excellent and does a great job answering questions!

Excellent service from start to finish....A friend of mine and I were both looking for a new mower and they were extremely helpful from the first visit. They took the time to work with both of us and made us feel like we were the only customer even when they were busy at times. They helped us find the best fit for our needs. The whole staff was awesome. Highly recommend....

They generally have what we need. One employee there is always helpful and friendly.

Very helpful and knowledgeable staff. I tried 8 other stores and this was the only one to get the obscure part I needed the next day.

Always great service from Dustin!

They were accommodating and understanding about having my wifes car blocking part of their parking lot while I waited 2 hours plus for a to wss truck

I left fuel in my snow thrower and it wouldnt start. Took it to Riggs, who kept it for a month, and told me I needed a new carburetor. Part would take forever to arrive, so I got fed up and took it to Michiana Lawn. Their tech looked over the machine, called one hour later, and said: carburetor is fine, just needed cleaning. Snow thrower running like a top, you can come pick it up.It is always nice to deal with those in the service industry who know what they are doing and appreciate your business.Highly recommended.

If I could give zero I would. Charged me $290 and got back a mower that wouldn’t start or run. Additionally the new battery that was in the mower when I dropped it off was replaced with a dead one. They did give me my old battery back that was still under warranty, however the mower ran worse than when I dropped it off, and it took them almost a month to replace an engine coil and still returned it to me non-operational. Save your money and take your lawn equipment literally anywhere else.

Great parts place

Very nice staff .. quick and helpful

Pretty good service.. great help

Nice Staff, Good Selection, Fair Prices

BEWARE. Scam and Extortion. We took in an old chainsaw to get a quote for repair. We were told $25 to inspect and get a quote. Got a call about a week later saying that the repairs would not be worth the cost of the machine. They tried selling us a new chainsaw but we declined. We also verbally confirmed that the total charges would be $25. Went to pick it up, they again tried to sell a new chainsaw. When we declined they then claimed that the total costs would now be $65.51. They said that the charges were for time spent and parts(???). They then tried to extort us into buying a new chainsaw again saying they would credit the additional $40.51 toward a purchase. Rather than be confrontational we decided to leave and never go back. Nothing like paying $65 for a broken chainsaw. AVOID AT ALL COST.

I went into Michiana lawn equipment and it was terrible. The service was slow and the lady ( boss ) and the new guy do not know what they are doing. Even Googling questions for our parts. The guy ahead of me was returning the wrong size belt they sold him so I called my uncles shop in Illinois to get the belts model number I needed. The lady would not tell me the model number until. Told I have to purchase the belt first. I told her I need to make sure its the right one. She told me Im just gonna go order it online for cheaper after they spent 30 minutes looking for the part number. Ridiculous! Please people do your business elsewhere. Call first and you will see what Im talking about

These guys are great really know what theyre doing when you have the # of your lawnmower Polite and professional thanks again Ray and Dustin.

I took my Toro Zero Turn Mower in for the spring service they changed oil, change spark plug, sharpened blades, etc. When I got it back it has a squeal in the front tire. I called them they came out and picked it up for free fixed the mower and brought it back no charge. Great customer service

Great, the guys are great over there. Nice, polite, very helpful, and very informative. Thanks guys!

This is a pretty good company there fast reliable and if they dont have what you need theyll find it for you

Worst service ever. I went in there with all my Briggs motors #s. I said i need 2 o-rings for the carb. He said he didnt have them in stock but if I ordered them they would come the next week and they would call when they come in. Waited a week and called them, nothing. 2 weeks goes by, never called so I stopped in. Order had come but he ordered a flat washer? I order a lot of parts online, they all offer free shipping. They charged 2 bucks, usually get your order in 3 to 5 days, never ever took 2 weeks and in the end. I still cant now my grass. Ill never go back

Excellent customer service and customer focus. After doing my homework online for the next generation of mowers, they helped guide me to the right mower that would meet my needs with no pressure. The owners even made an after hour weekend house call to make sure I had everything I needed for the installation and setup of the Husqvarna 450X Automower. So far I am amazed and impressed with the quality and intelligence built in to this product. It is the future for lawn care.

They do the best to please their customers. Ive always had outstanding work from them.😊👍

Bought a troy built lawn mower at lowes a year and a half ago and bought the warranty. Michiana lawn equiptment is one of there certified companies to do repairs. So they came and got my mower and I left the grass catcher on there because I seen another tractor on the trailer that had theres on there. Well needless to say they brought my mower back to me and the grass catcher was damaged. I called the owner and his attitude was what do you want me to do about it. I told him they owed me money for the damage on my lawn catcher he said well lowes refunded you for your tractor so I dont owe you a thing.....They comped out my tractor not the grass catcher I was going to sell it on craigslist but who wants to buy a damaged catcher now im stuck with a broken catcher and they dont think they have any responsibility to it. Its cracked all the way across by where it hooks closed. I will never go back they have very poor customer service.

If you don’t have a part number don’t even bother. Called about a chainsaw brake was asked over and over for the part number so I told the guy I’d bring it in so we could eyeball out a piece that would fit. When I got there the guy at the counter got my model type and said they didn’t have anything, I asked “ you don’t have anything that might fit?” He said no and sent me to tractor supply Without looking at the part in question and using only a search engine on his screen. I foolishly checked tractor supply even though I know they don’t carry many specialty supplies. Fabricate it or order from China.

Reasonably priced. Good customer service.

Our lawnmower was less than a year old. We paid for repairs but when we got the lawnmower home it wouldnt start. We took it back. We didnt get a call when it was ready. A month later, when we had time, we finally went in to pick it up. They charged us full price for repairing what wasnt repaired in the first place. Needless to say, we will not be returning.

Overall excellent service with knowledgeable staff and service techs. Would recommend.

The people make every effort to help with whatever you need. Affordable, fast service.

The good thing about this place is its lack of pretension. What you see is what you get. Your service person willstay with you till the job is handled.

Try out the new parts and service team at Michiana Lawn Equipment. Here to serve you better and faster than ever.

Good place to buy tractors and equipment

Nice people to do business with.

This place is ridiculous I dropped off my trimmer and it was told it would take a day or two to get fixed. Waited over 2 weeks for them to tell me that I need an ignition module that is no longer manufactured by anyone. Come to find out my carburetor just needed to be cleaned. I would never recommend this place to anyone they would not even let me talk to one of their repair techs.

Had just what I needed and great people

Went in to try to find a starter. Did not want to take the time to help.Made no effort to help. Will not go back.

Good

Great customer service!!!

Good