Richard and Melinda took great care of us! Really took their time making sure the switch from AT&T was easy and painless, as well as making sure our new phones were 100% in order. Nobody looks forward to going into a cellphone showroom but my experience today was pleasant and completely satisfying. No extra product pushed on us, no rush to get us out of there. . . Just excellent customer service, which is hard to come by sometimes.

We have had nothing but positive experiences at this Xfinity store. They were so helpful when weve needed to open a mobile account, add a mobile account, and change our service bundle. Highly recommend!

Xfinity Mobile told me that my bill would actually be $45/mo, but with my paid-for device, it’s never been under $89. One phone.So I want to transfer my service to another carrier, as is my LEGAL right. I own my device outright, I have no contract - I’m out.Except that Comcast will not unlock my phone. They’ve dragged it out AGSIN and now I owe them ANOTHER months payment. They’ve sent me bogus unlock codes, over and over - there’s no reasonable way to contact them or get help, and they won’t let me go, even though I’m already paying for another carriers service.Whatever you do, do NOT switch to Xfinity Mobile. I’m seeking legal assistance, and based on what I see on social media, my situation is not unique. Class action, anyone?

Was impressed. They were actually helpful and the wait was not too long. Very pleasant people.

I had an appointment to have my cable hooked up on Sunday. The service technician was promptly on time and was extremely courteous. He hooked up my cable with no problems 😊 !

Always a pleasant experience with Xfinity. Richard is great, fast service, and other knowledgeable employees. iPhone 12 Pro Max baby!!!

Courteous, professional & no pushy sales tactics. Im a satisfied Customer except for the part that I prefer to deal with a humans instead of automated services & some people who have limited mastery of the English language. Not trying to be rude nor indignant. Im just a little impatient sometimes.

After a bad experience with a different Wifi provided i decided to try xfinity. The prices were better, the plans were better suited to my lifestyle, the package came with a free xfinity flex, and the instructions for setup were very clear and only took like 20 mins!

The store itself is ok but the new robot on the phone when you call Xfinity for help is ridiculous and it just directs you online if you need further help and then you get another robot thats limited to basic words. If the place I live didnt allow only Xfinity I would have cancelled. I had to drive to the store to deal with the issue. The person who helped me said they get complaints daily on it.

Quick internet service. Xfinity provides the highest internet speed at a low cost. If you dont like overpaying for WiFi then switch to XFINITY. did you know that Xfinity provides phone plan data? Ask them about switching to Xfinity Mobile. I pay $45 for unlimited data

The staff is great! Yet, the company Comcast / Xfinity has sold (recently) routers that were insecure and could be hacked all too easily. Today, they have finally improved with a router that works together with your cellphone 📱... this enhancement makes it extremely difficult to break into your computer or other tech gadgets. And Xfinity has not been proactive in explaining those security vulnerabilities to the public.

Shana helped us switch over. She is amazing and I’m saving $50+/ month over Verizon!! Find Shana cause she’s the best period.

The first time I went there they gave me the wrong modem. They told me customer service was wrong. Had to make a second trip to get the right one only to find out they gave me the wrong one again...I have been paying for Netflix for two years and we had an outdated cable box they failed to tell me needed to be replaced so we could use it. My promotion ended and my bill went up $25. They offered me another one that would remove several channels to save a mere five bucks. We have been a customer for over ten years and loyalty means nothing to them. Overall I am not happy with the company but the store and staff here were nice. When I had to have a tech come out it was a great experience. The lady that helped me was amazing and brave. Oh and calling the main number.... good luck. They go to great lengths to not talk to you.

All I want is to contact a local representative from my local store and Comcasts phone support is so impersonal (with its automated system) and unsupportive that I have lost faith in their support to connect with customers. Their local store just routes to a national call center. Its aweful.

The worst customer service Ever see in storeCarefully the billing you get service for them

Jack prices every year until your paying $100 for basic WiFi. Also can not contact the store and talk to an actual human. Worst company to deal with

Great store helpful staff

Had to cancel service at my current address and then set up new service for my new address. Thought it was going to be a nightmare. I was mistaken. Jeremy was super helpful and hooked me up with a good deal. Process couldn’t have been easier. I was in and out in like 15 minutes. Go see Jeremy for your internet needs

I have had two issues this year. One was a defective set of Pods I received and the other was needing a different cable box. Both times is was helped by Max. I have to say, as someone who hired MANY customer service reps over my career, I would hire him in a second. He is clearly very technically knowledgeable, but also personable enough to talk me through my issues and what to do to resolve my problems. Comcast (and most companies) need more associates like Max.

I have made several different calls to the customer service requesting help with a disabled family member Comcast /Xfinity plan and bill - each call I am on hold from 20 - 40 minutes and then on the line for another 20- 40 minutes trying to work through a very delicate matter involving a disable family members financial ability to continue with the services .The last call which was over 3 weeks ago lasted 90 minutes with a promise to call me back with in 24hrs.It never happened...Long story short - We as a family have been pitching in and paying an almost $200 per month bundle bill to assure that our disabled family member has access to the TV that they enjoy as they can not leave their home, the landline that is required for there Life line support and lastly internet to enjoy the few games that are played on an iPad.I since have been made aware that there is a significantly reduce bundle that could be made available to our disabled family member, but here is the catch - they would have to be with out services for 6 months in order to qualify - how ridiculous.. They want me to disconnect the service- leave our disable family member with out services that are the only connection to the outside world so that they can qualify for the reduced cost service.In all my years I have never experience such lack of customer service and disregard for what is right - Comcast /Xfinity is by far one of the worst customer service I have ever experience and I am at my wits end with trying to get someone to take ownership and do the right thing ...

Very easy switch over to Xfinity mobile.

This store has only one way of dealing with customers and that is, if you are a new customer or you have a request that gives them business they would welcome you otherwise they will not even listen your request or let you finish. They will downright ask you to go home and call the customer service. Not to mention their customer service is even worse. The employees are plain rude to the concerns and ignorant of the customer’s issues. This is my feedback for this store because I had to wait almost a month, make several calls which were hours long to get a line transferred to another account. A trivial thing for which their process is so painstaking. Thankfully I had an idea of just canceling the line and be done with it. My life is good now. Thank you!

Very frustrating experience returning the cable box and router. Waited for assistance, was told by the first rep his equipment could not accomplish the return and Id have to wait some more. 15 minutes later, second rep cannot process the return, computers are down. Wait for computers to reboot, told the return was done on their system, but they could not provide any documentation to that effect. Which was bad enough, but the final rep gave me attitude, without any provocation. Immediately told his manager, without prompting, that he had done everything I had asked, but I still wasnt happy. Nice. Customer. Service. Punks.Im a shareholder in comcast. Rethinking my investment strategies as write this.

Helpful and friendly staff, my only problem is when trying to pay my bill its only through a automated machine. When using this machine with cash it does not give change just credits the overpayment to the account.

We went to switch over our Wifi after a roommate moved out, we were greeted warmly at the door then directed to a desk where this man, Aaron, proceeded to be unprofessional, making weird comments, speaking entirely condescendingly the entire time, and then proceeded to argue with us at the end. All 3 of us clearly asked, and made sure we would NOT be losing wifi at this exact moment doing the accounts because we have someone back in the apartment working from home. Aaron NEVER clarified stating he was about to shut off the wifi....because how could all 3 of us miss that and we wouldnt have ever think that was okay as the roommate was WFH. At the end of this transaction, he continually said with sass and attitude towards us, yup, like I said before, you have no wifi right now and that was not the case, but also as someone whos worked in retail/customer service, the customer is always right (to a degree) and you need to be understanding, empathetic, and reasonable. We were so unimpressed and took the system to rush home and get it set up to save our other roommates job. Aaron is extremely unprofessional, inconsiderate, and rude.

Clean, helpful, quick. Just dropping off equipment.

Ugh they treat there customers so horrible. take forever to fix anything but nobody else good

Very nice staff but didnt resolve the problem.

My first deciding factor when i move: what are my telecom options? If xfinity is the only choice, i cant move there. My previous experience with comcast/xfinity has been so frustrating that i cant move anywhere they are the monopoly provider

They send you used equipment that doesn’t work

Im not 100% sure if both individuals I talked with actually worked at this location, however both times, the Female and Male representatives were extremely friendly, courteous and comfortable to talk with. Both individuals expedited the interaction as best as they could, which made for a pleasant, thorough interaction.

I just switched two months ago to GlobalNet. So happy I did. Im saving so much money.

All I have to say is that Im happy to have switched providers

It is impossible to get help. The only # is an 800 number. Totally frustrating. You have to show up and hope they have the equipment you need. No way to call first and check. Worst customer service ever.

Melinda was amazing, in and out. Told her what I wanted and she explained everything. Best customer service! Thank you!

They need to TRAIN EVERYONE THE SAME. I live an hour and forty minutes from the closest store so making the time to drive there is hard to find. On the phone you all say one thing that sounds awesome and progress then after my long trek that wasted gas, my time and my sanity I get told a completely different story. This company has a monopoly over Vermont and it’s disgusting. I hate xfinity and will never recommend it to anyone.

Friendly staff but terrible policies. As Covid has forced people to work from home they have capped the data limits on their plans so that they can charge people even more.

Got in and out quickly. Friendly professional service. Got exactly what I needed.

Did a phone upgrade and the tech was a great help.

Great location. Maxwell was so helpful and let us know if upcoming deals to save us money. We visited Verizon first, and didn’t like any part of our visit, so we were dreading another mobile service store visit. However, the whole process was easy and Maxwell made the whole visit enjoyable. Will be going to this location again!

I paid my bill no worries there

Very nice service on the phone...

They were awesome and very efficient!

Absolutely terrible.They make you wait outside. No places to sit down to wait to see customer service. Wonder what they do when it rains or during the winter. They have to do something. Social distance of chairs..what about elderly people you gonna make them stand outside no place to sit..

This location has moved

Always good service at Comcast.

Fast, courteous service, without a lot of upselling talk

It takes hours to speak to a live person. Frustrating.

Girl tried to shut us down with 5 minutes left of open time. Thank God a nice gentleman stepped in to help us out. Saved the review!!

Really friendly and helpful staff.

Little wait, friendly and competent staff

Recently I visited the Williston store...I simply wanted to pay my bill...the young man referred me to the kiosk and walked away...and moved on rude he was absolutely...possible poor customer service....and how how many marketing calls do I receive week after week...Comcast big big giant....and terrible customer service....so you been warned....

Went in to make changes to our plan, got just want we needed. Also some extra information on cellphone plans. Jeremy was the guy who helped us. He was a great help.

Overpriced. Service is spotty. Never their fault when the internet or cable is acting up. Did I mention overpriced? My bill goes up every few months. Once again never their fault. I didnt ask for the upgrades....

Both people I spoke to at this store were rude. Definitely not good customer service.

Have tried calling to talk to someone to set up an appointment but just continue to get a computer response. not sure how covid effects phone calls but apparently it does.

How do you get a hold of someone at Comcast without having to sit through the infuriating menu. This is the worst customer service I have ever had to deal with.

This post is to recommend that you do not engage with Comcast and find an alternative vendor. I purchased a bundle agreement. Prior to purchase I asked if there were any fees if I moved out of State. It was clearly stated no. Upon selling my home, I terminated the contract and am being forced to pay a disconnect fee even though the new home owner purchased a bundle at the same address. Again this was something I explicitly asked at termination and I was told there would be no additional fees.

I just met James for the first time and i see Comcast/xfinity in a completely different light now. I will be working with him exclusively from now on. All I can say is “Wow!” He really changed my perception of Xfinity and he delivered the best customer service I have ever encountered. Thank you James at Xfinity in S. Burlington.-Tony R

They are very good to work with, enjoy their professionalism.

Just closed an account and returned two pieces of equipment. It took 1.25 hours to get someone to even acknowledge my presence. There were two sets of sales people helping two customers for 45 minutes each. Not once did these human droids lift their heads to let me know it would take an hour of their commissioned sales time to get to me. It was a 5 minute task. IF THE MANAGER HAD CROSS TRAINED ANY OF HER EMPLOYEES, MY SIMPLE TASK COULD HAVE BEEN HANDLED. There were 7 employees in that store for that time period, a total of 6 customers came in and the receptionist was literally flipping on her phone for 45 minutes not helping anyone. Two of the sales people just standing there listening. Nice digs, but this company has something to learn about customer service. This company earns a NEGATIVE 5 STAR RATING.

Very professional service!

Attentive and motivated customer service.

Excellent service

The staff was friendly and efficient. However the company seems to have no interest in retaining customers. My bill rose to $215.00 for regular tv, no special cost channels, and medium speed internet. So I cut the cord. Downgraded internet to $50 and it works fine. Im on sling and happy. Saving $115 per month or about $1400 per year. I can do a lot with the extra cash.

I had to bring my children into the store today to get my phone fixed. They turned a kids movie on the tv to keep my children happy and fixed my phone in minutes! Thank you!

We drove here for over an hour to be told we couldnt buy any phones because the account holder was not here. I called for over an hour with someone named Alex who said we could do it. Never coming back, switching to another provider. DONT EVER COME HERE!! Wasted 4+ hours at this store and online. Rude Manager with an attitude. Never want to ever experience this again.

Can I give them zero stars?

No clue why the rating is so low. Perhaps people forget to distinguish the fact that these are ratings for this location, not the Comcast service itself. Anyway, I just had my install and setup done by Kyle and I was very pleased. He showed up earlier than scheduled, finished within an hour, and was very professional and helpful!

Associate seemed put off by my questions. Either didnt know the answers or was just rude

Local tech support scheduling is a joke! Got a call during my original schedule time stating that the technician is on a job that will take 5 hours and would end well outside of my service window. OK, things happen. He asked to reschedule. I said OK no problem, and agreed to the following Monday. Monday comes and surprise, no one showed up. The local tech (or scheduler who called) actually made the new appt for Wednesday. Ive had to adjust my schedule going on 3 days now to meet a local tech. Note to Comcast: As a customer, all we ask for is honesty and fair impacts to our schedule. Seven hours of waiting for a service tech is unacceptable.

Great experience at store I had a short wait, but that was fine as it was over 100 degrees outside and they had air conditioning. I was able to transfer two iphones and get a third line. It took about 20 Minutes to transfer everything over. Before we were done, he noticed my current Comcast Bill and got me a better plan for less money. Then he told me how to save even more. I even had the opportunity to see them help another customer with a difficult situation and also save him some money. Very impressed.

Every time I’ve gone in here they’ve been awesome to work with. Super friendly staff and quick service

The store was nice, the customer service very personable. The real issue is the cost for the service. Somehow a $59 package is $100+ with the taxes and fees. ☹️

Mad to Glad - went it to transfer names on account since roomie moved out. Bout the equipment from roommate so nothing changed. Was told I got the same 39.99 deal and 3 days later it expired and jumped to $ 44.99 then the next day would expire and go up to the$ 65... Almost had to arm wrestle a guy to keep my order of entry (granted they are down an employee so theres some slack) other customers were nice enough to let me go once I called them out. The OTHER rep was extremely nice (as the first one played the part) and I left a happy customer. If you want what you want, you better be ready to fight for it I guess.

I recently got new Xfinity service but the WiFi didn’t reach upstairs. So I was told by customer service to go to the Burlington store and pick up XFI pods to Extend my WiFi range. When I got to the store the gentleman at the front desk said to grab them and then see Amanda. When I got to the counter she refused to sell them to me. Told me I had to wait thirty eight minutes. After the gentleman told me to go see her. I’m ready to switch providers there Customer service is horrible. I would not recommend them to anyone.

We have had Comcast for our internet for at least 8 years now. we signed up for triple place back in May. Comcast needed to put in some kind of booster out at the box. We received our bill for July saying we owed for triple back. NO--we arent dont have the service yet. The person supposedly took care of this. open the bill today, now we owe for 3 months of triple pay. They are saying that because we have the equipment, we have to pay for services we are not getting! in what world do we pay for services we are not getting?????

The store is fine, but Xfinity was only good as long as you stay with them and dont try to break the contract like I had to because I had to move out of my apartment. They charged me $205 early termination fee.

James is passionate about a great customer interaction, I went in frustrated and confused and walked out with peace of mind. I am looking forward to having him as my go too rep going forward. He is an asset to this location.

I have never been so angry with a company in my life. Nearly everyone I spoke to was nice and tried to be helpful. Nearly everyone in the local office was nice and tried to be helpful. The paperwork, bills, and actual service was appalling. And then I was accused of lying to them. I asked them to go back and listen to the recorded phone calls. I was still accused of lying. I asked for a copy of the audio files and was told I would need a court order.As they hold a monopoly in my area (I thought those were illegal), I have no choice for internet or cable providers. I have dropped cable entirely.I liked what they promised me. I hate what they delivered and how they treated me.When the revolution comes, they will be the first against the wall.

Until today we have been satisfied with the service. I came to the store because I thought my recently purchased IPhone XR had a cracked screen. As it turns out, the screen protector (purchased there and put on by them) was cracked. Patrick was extremely rude and told me very bluntly that all I had to do was to contact the screen protector company and they would replace it for shipping costs. This protector was less than 3 weeks old. Xfinity seems to have no interest or compassion once a product sold by them breaks.

Went in to set up internet at my house. I was quickly directed to the appropriate station. The employee was friendly, helpful, and courteous. He provided a detailed explanation of the process and offered to follow up via email to make sure things were moving along.

When there are so many companies offering the same service, what sets them apart is good customer service. Its fine if you cannot do what the customer wants exactly, but speak kindly to them. Dont tell them to let me speak, your job is to LISTEN first, speak after. There is one individual here that made everyone in the office today uncomfortable with his rude comments and disrespectful tone. When a ten year old asks why the rep is so mean and rude, you know the service is bad. Set an example. Be kind.

Went here with a friend to return a modem. Walked out with two brand new galaxy s8+s. Had no idea they offered cell phone plans. The store is clean. The staff was wonderful. No pressure. Very informative. They went out of their way to help us more than what was needed. We have a land line, cell phones, internet, and cable through them. Over the phone the customer service is hit or miss. But in person I have never been let down.

So since everybody is quarantine comcast takes ur internet way but will bill u for it make sense right wow

Absolutely the most frustrating customer service experience by incompetent staff that have desire to listen or help. I have been getting bounced back and forth between xfinity mobile support and the staff at the store for over a month to resolve an ongoing issue and when I go to this store the staff say there is nothing they can do. Even when I had the support person on the phone, the store employee refused to listen to their counterpart who was going to walk them through what was needed. The in store employee said the only way to resolve our issue would be to switch carriers and then reactivate again with xfinity. I am pretty sure advising customers to cancel service instead of trying to help is not a wise business decision. After several trips to the store and numerous phone calls, I will be switching my phone back to version as suggested.

Horrible service and horrible customer service!!!! Had a tech come install wireless which he shouldnt have because the next day our wireless in the bedroom didnt work! It took them a month before they got a tech out to fix the problem, we called several times about them adjusting our bill after going without TV for so long and they just continue to give us the run around and say with their new program they cant do that!! Since when can you not fix your mess up?? I will be canceling service and going elsewhere for better service!!! They also dont admit to their techs mistakes.........

Went into the store today because I like to talk about all of my options with a person before making a decision. Wanted to add TV service to my existing internet service. After a few minutes, was presented with a package for $177/mo (for year 1), which did save money versus what I was paying for non-bundled services from 2 different providers, but I had looked at their website and their was an option for $110. When I mentioned this, the rep told me that this is that deal. I politely asked how it goes from $110 to $177 and he said easily in a very condescending way. I expected extra charges, but almost $70 extra dollars in taxes and fees? I understand thats how it is and the employee has little they can do about it, but this rep was downright rude and not very helpful or understanding at all. He made no effort to talk about other options, and just looked at me like I was crazy for not immediately signing up. I left frustrated and went home to write this review and think about making changes. Makes me want to not support this company at all. Id almost rather pay more than go through the hassle of changing and dealing with their terrible customer service.

No two ways about it …the regulatory line item bill this horrible company charges, is basically to keep it’s lawyers and lobbyists in the courts and in legislator’s offices to protect its monopoly! Without it, it would exist! High prices! Bad customer service! Cramming fees on your bill (Word to the wise - DON’T EVER PUT YOUR BILL ON A DEBIT CARD WITH THEM! USE A HIGH QUALITY CREDIT CARD, LIKE AMERICAN EXPRESS! WHEN IT COMES TO DISPUTING CHARGES, COMCAST KNOWS NOT TO MESS WITH AMERICAN EXPRESS WHEN THEY INVESTIGATE IMPROPER CHARGES!)! Lousy channel packages! Channels that are free on lower tiered packages with other providers are on higher ones with them - and they know it. They look at the ratings of the stations and they collect the unwatchable stations on the affordable tiers.Avoid them if you can! They could care less about you other than taking your money and then ruining your credit if you piss them off!Fortunately technology is moving forward. Options are becoming available. People are dropping their cable television suscriptions in record numbers - Comcast/Xfinity leads the way!Zero stars if it was an option!

Great no nonsense service. Quick in and out with a new phone and mobile service!

I had them send a tech out check why our internet wasnt working. They said they had an aerial cable hooked up when it should have been a ground cable. When the tech went to install it and pull it underground, it snapped and he decided that he would have a crew come up and fix it. This was going to be three months before they could get there. Not only that they were going to dig up my lawn and the road I live on. I decided to try to push the cable through. After about twenty minutes of trying I was able to get the cable though so he could hook it up. They decided to charge me for the cost of the crew to put in new pipes for the cable lines even though they didnt and I did most of the work. I would give them zero stars but I cant.

It was fine...a little slow but they were busy

Very helpful employees!

Is it possible to leave negative stars? While any cable company can provide internet service what sets them apart is customer service. It is here where Xfinity stands out. Screwed up bills? Check! No solution to your problem? Check! Parrot the company mantra go into our service center and fight with them! Check, check and check. I hate the company. If you have a choice youll take your business elsewhere.

The employees here were fantastic! Polite and personable. Thought I would have a long wait for service as the place was busy, but I only had time to sit in the waiting area for a moment before I was called as next customer.

They are way too expensive. Theres competition thats way cheaper than Comcast and dont lie to you half as much if at all. You never get what you pay for in internet, never. Do what works for you & yours!

My Aunt passed away in January. I called regarding her account and was told I must travel 2 hours (round trip) to take a copy of death certificate to the local office. Id give negative stars if possible....most companies that require such things as death certificates are at least able accept a fax copy but not this company, per the smug customer service representative...Shame on this backassward company and its outlandishly inconsiderate policies. I will never be a customer and repeat this horrible story whenever possible from this day forward.

Helpful staff as I looked to change my service. Got double the internet speed for $8 more a month and basic cable (via streaming) included

Did not solve my XFinity Mobile issue. While they were helping me, another CSR was busy insulting a customer who was paying for their most expensive services. I will now need to call India for tech support.

Worst company ever! Been a loyal customer for over 4 years call and ask how to lower my bill and I get we can only lower it by $2 a month really?!? Then when I called to schedule a tech to come get my equipment I get hit with another $30 charge- seriously?!? Direct tv was more than happy to take my business.I recommend use anyone else!!