After an extensive search of local and out of state window companys I found this one and I am glad I did!Very professional and knowledgeable about the window sales and process of installation.I needed full frame replacement windows in an older house. I talked to all the major window dealers in Beckley and surrounding area and they were not willing to even consider doing the job.I was told by one that I did not want to open that can of worms and I did not know what I was getting myself into. The others would not even return my call or give an estimate.I would chose this company again and again! I am vert pleased with the whole process! It was the best experience I have ever had with a contractor!

I wanted to purchase a strong and secure door. The full wooden doors with wooden finish were too expensive for me. The sales rep said they had cheaper wooden doors with a vinyl type finish, so I purchased them. When I received the doors and knocked on them they sounded funny. I looked it up and the doors were fiberglass. The doors looked fine, but upon further investigation fiberglass is not as secure as wood or metal, so the one thing I was looking for and made abundantly clear to the sales rep was overlooked.The turnover rate at the South Charleston store is very high so you will not get a sales rep with any experience. I have dealt with three people in under 3 years.We tried to work out a deal to swap for steel doors but he was unresponsive so I finally got in contact and just returned the doors. I went to return the doors because of the false claim and the sales rep returned them. When I asked for a receipt he said the paper work takes a while so I had him write up a refund and return slip. Long story short, the sales rep quit, Pella would not recognize the slip, and neither would my credit card company when I disputed the charge. This is my fault and I understand that for not securing a proper return slip. I just got back from picking the doors back up because my only next option was court but this process took so long I need something for my house under construction.I do not recommend the South Charleston Pella store. I have dealt with Lowes in the past and they are much better solution. They have more doors in the store to view than Pella also. Cross Lane Lowes millwright desk has had the same guy there for the past 4 years that I have lived in town.

Great experience purchasing windows for a new construction from Pella Windows & Doors of South Charleston. Brandon Williams was very kind, helpful, and patient. The price was comparable to Lowe’s and Home Depot, but unlike those stores, Pella Windows & Doors of South Charleston will deliver to my worksite which is a huge perk. Strongly recommend!

I had an issue with a window not closing. Within an hour of calling, Brandon was at my house to help and was able to fix the issue. He was very kind. I really appreciated the quick service. I would give 10 stars if I could!!

World Class serviceThe salesman Brandon was very helpful, punctual and has a vas knowledge of windows and doors! He made the whole process totally painless. I would highly recommend him to anyone in search or doors and windows and a great customer experience!

Ive been installing Pella windows for over 20 years and I am a Pella Certified Contractor in WV. Ive been working with Brandon for appx 2 years and I have to say, his professionalism and work ethic far surpass that of many salesmen Ive worked with in the past. I look forward to a continued pleasant and successful business partnership.

Had a great experience with Brandon today. Really appreciate his advice about an upcoming project. Would reccomend.

Brandon is great! Very knowledgeable and friendly. Can’t wait to start working with him this spring! Highly recommend him.

Brandon was kind enough to help us put our screens in and instruct us on how to do so in the future. He took his personal time to come out on short notice.

Kyle was very pleasant to work with and very knowledgeable Enjoyed the experience