The worst customer service. Service technician refused to correct problem with refrigerator door. Follow up appointment was a no show and service center will not reschedule until a supervisor contacts us. That was three days ago and no call from supervisor. Complaint to corporate was ignored. After many years of purchasing appliances for three homes P.C. Richards has forced me to find a new appliance retailer.
You guys this company is a complete scam! 150,000% scam! I’m getting checks and stuff trying to get them to deposit it into my account so that they can send it to the grandma? This is absolutely insane! I would have the photos but I don’t want to put the account number and stuff on there but they know all this information… I’m from North Carolina I do nothing about this facility and yet they are trying to scam me! Do not purchase anything from them contact the police
Very disappointed. Had no idea that you couldnt return computers. I bought my sons laptop from here and had no problems. Ive bought all my appliances from here. I decide to buy my laptop from here. BIG MISTAKE. They need to put a big disclaimer to let people know that once you order and receive your computer DO NOT OPEN IT or else they will not refund your money. I opened it and saw this laptop did not fit my needs and I was willing to do an exchange for the one I really wanted. If I had only known I would not have ordered.
I was shopping with a friend and had two mugs in my hand. A store employee came over and accused me of stealing. He then asked me to leave the store. I was planning on buying the mugs. I was so embarrassed. My anxiety and depression was triggered and was not able to work for a week. I have tried reaching out so many times. I have yet to receive a call from anyone. I’m taking it as if P.C. Richards does not care about their customers. Just shaking my head. Will never shop there again.
3 days waiting for a same day delivery!! Purchase date 6/30/21. It is now 7/2/21.. currently on phone with them. They wont get me someone in charge, and all they keep telling me is a later delivery time. The same thing Ive been getting for 3 days. Disgusting!!. This is straight false advertisement and abuse of the consumers!!
Buyer Beware, I never write bad reviews, 0% Customer Satisfaction! The 1st red flag should have been that there are more Salesmen than Customers in the Union, NJ store! I called Corporate which is the same phone # for Customer Service. I was hung up on Multiple times even b4 speaking to an agent! I was waiting for an exchange for over 5 weeks, so I wanted a refund. Finally Customer Service Authorized an in-person refund, so I went to the Union Rt 22 store. Refund refused, stating there was nothing in the Computer showing my Complaint?? I have photo of the 19 minute call to PC Richard’s Customer Service #!!While waiting for the Manager I called back PC Richards CorporateCustomer Service lineJose stated, the lady I spoke to that authorized my refund doesn’t exist??I purchased 2 Washing Machines & 1 Matching dryer. The next day I wanted to return/upgrade 1 washing Machine to a more expensive model! The Manager sent a Service Tech to evaluate Washing Machine(Scam), don’t need a technician to upgrade. The Upgrade is a Scam, PC Richards charged my Credit Card for a Maytag Washer & no calls ever came for delivery date. Why is PC Richards Selling Washing Machines not in stock? The Manager states we don’t sell “TRIAL” Merchandise, refuses refund on 1 out of 3 purchases?? Why is the Manager stating Supply Chain/Covid issues (SCAM), my Salesman told me the delivery dates of 9/7 & 9/8 for Maytag & Whirlpool??I now know the Store Manager & Corporate do not care about repeat Customers!! NEVER AGAIN!!!! Throw away the 100% Customer Satisfaction guarantee before & after the Sale insert!!Only use a Credit Card with Buyer Protection, like AMX!!! Most reviews I read have 1 star for poor customer service, the 5 star reviews are 3–4 years old!
We went to the warehouse today for a last minute pick up of a generator before hurricane Henri. The 4 guys working there were amazing. Helpful, kind, courteous all while sweating and working their butts off. Thank you, thank you, thank you to the 4 gentlemen working there.
Wish I could give 0 stars. Recently I had bought a fridge, about 5 days ago and it keeps blowing the fuse in my kitchen. I have never had this issue with my previous fridge. I had an electrician come out today and there’s no problem with the electric connection he said it is definitely the fridge. I’m disappointed, I’ve been ordering from PC Richard for years now. Not only did I have to deal with RUDE and nasty delivery guys, this now happens. I recently started a new job and I can’t take any days off. The only days off I have this week is Friday-Sunday. How am I suppose to survive with no fridge for days with a big family that includes elders and children? This is ridiculous.
I’ve been dealing with Anthony at the Levittown locations for over 10 years, always professional & knows all of the stores products.
Their repair section wanted my 84 years old grandmother who had just bought a airconditioner with a warranty the previous year to spend two weeks with a hole in her wall covered in a garbage bag while they tried to fix a freon container that was damaged and slowly leaking. When we said we wouldnt leave her, who has copd in a house without air for two weeks with a hole in the wall they said we refused service (having after said they would replace it then back tracked). Oh and all of this was done the week before the 2 year warranty was up. How convenient.
Horrible. This company is a scam and will charge for service charges and not even fix the issue(s). I will never support this company again. My parents have both taken off of work to be home for the service reps and they either didn’t fix the issue and charged us a couple hundred dollars or just didn’t bother to show up and let us know that they were not coming.
PC Richard installed a washer & Dryer in my home on 5/14. The installation company didn’t reinstall the water softener hose back properly. On 5/20 the water softener reset at 1am causing water to drain throughout my laundry room kitchen, dining room and porch. My floors are ruined. I put in a claim. Someone came to assess the damage from the installation company 5/26. My claim was denied due to no water or leakage was present. My wood floors have buckled. And of course I had it fixed by my plumber so there was no evidence of water!PC Richard needs to make this right. I have my plumber bill and damaged floors that have to be completely replaced! This is ridiculous that I’m having to fight for something that’s clear cut!!!Don’t buy from this company I will never patronize this company again!
Only place to go for appliances, electronics and more!! They match any other stores pricing and the customer service great!!
Washing machine was delivered today 3/16/21 - Installation was amateur at best. The fill & pump hoses were hard bent instead of installing them properly to avoid future issues (splitting) of the hoses. I called the installers while they were only one stop sign away and they could of cared less and told me there was nothing they could do! (after a $20 tip) - Not to mention there was not even a overview of how the machine works. I will be using Lowes white glove service from now on....Stay away from P.C Richards at all costs...the $100 you save on appliances is not worth the aggravation or amateur service installs.
Had a very bad experience at the Bay Plaza store near Co-op City,went to purchase a stove, refrigerator,two 55 inch tv.My girlfriend was present with me while discussing with the sales person Felix about the size of the stove and fridge to fit. He informed us they deal with residents all the time from Co-op City. The stove had no problem getting into the apartment and into the kitchen however the refrigerator wouldnt fit thru my. I called the store and spoke with Felix who came over to my apartment with a measurement tape. He told to come back to the store to pick out a smaller refrigerator, when I arrived at the store I was informed they they had a delivery guy who would take the door to my apartment to get the refrigerator in. I agreed with this made a appointment for two days later in the morning,while waiting that day for the fridge and calling with them telling he would be coming. Finally at 3pm they informed me the person called in sick, so a appointment was made for 08/02/21, the delivery guy took the door off the hinges to my apartment then found he had to take the doors off the refrigerator to get it into the kitchen. Later I went to the store to exchange a tv wall mount for a full motion tv mount. At this time I am only dealing with the manager the salesperson see me and comes over and I tell him he didnt take care of correctly he tells me in front of the manager he informed me and my girlfriend that we might have problems getting the refrigerator in. I have never felt so disrespected like that before. The sales peoples stand seem to think this was humorous..Update 08/04/21 still waiting to talk with someone from pcrichards or is your reply to make people believe that take issues serious.Your have my contact number.
My recent experience with PCRichards was terrible. The sales person was good and the product seems to be OK, but the service from the company was terrible. The stove arrived but the delivery people did not follow instructions. The cord w. the plug was not on the truck! It was paid for and necessary for installation. Someone brought it the next day only to learn that it requires an electrician to connect the stove. Why was I not informed about that? This stove could be purchased anywhere so why go to an unreliable store (Yonkers NY)? Very disappointing.
I call for a service all on 5/24 for an AC repair that is scheduled for this morning. No one shows up so I call to find out whats going on. I speak with Mohamad who will get back to me. 2 hours later I call back again to find out my original call on 5/24 is marked as complete and a new all is set up with today’s date (6/4) and the service call scheduled for 6/15. I have another appointment on 6/15.- Why did I not get a callback?-Why am I waiting another 11 days?-Why is Mohamad making appointments for me without letting me know about them?I ask for a manager and they give me a name and an extension number (very temped to type it). But He’s not around at the moment. All this time I’m hearing how they stand by what they sell on the hold message.My contract is with PC Richard, not your contractor. Stop blaming them. You are an inch away from losing a customer who will be sure to tell everyone they can what to expect for your service department.
I have recently purchased a refrigerator along with a stove and dishwasher from the pc Richard store in manchester ct. The fridge got delivered on time however with no ice maker kit and fridge doesnt work freezer keeps freezing up. I have called the store several times to speak with a manager and they kept putting me on hold and said there isnt one available. No return calls from a manager after I left my info several times. I have now cancelled my stove and dishwasher. Corporate has yet to call me with my time window for today after waiting 5 days from when I called in for a matenace guy to come. Their customer service is absolutely horrible I wont be spending another dollar in their stores. Also I had to through out all my groceries from fridge due to not staying cold. Smh I knew I should have stuck with bestbuy.
Love this store. Nicest people working here. Always explain products capiblities in plain language and never feel pressured to buy anything that isnt right for my needs. Highly recommend
Company consistently lies about the position and what you earn. pay is poor bad work environment warehouse conditions are crummy bad hours.
I got appointment for today 8;00am - 12;00, had to call several time to know when they will be here. At 12;00 they finally called me and said they will be here around 1;30, THIS IS UNEXEPYTABLE, I BOUGHT ALL MY APPLIANCE AT P.C.RICHARDS, SEND MY DAUGHTER AND FRIENDS, AND YOUR SERVICE IS NG. NO ONE LIKE TO BE HOME IN A NICE DAY AND WAITE, AND NOT KNOWING WHAT IS GOING ON. I HOPE THEY COME SOON, OR ALL THE INTERNET WILL NO HOW BAD YOUR SERVICE IS.
My husband and I have shopped at P C Richard & Son for years. It had always been a pleasant experience. But this time....a nightmare. I purchased a laptop online yesterday. When I put in my credit card info, it denied the card and suggested I call them. I spoke to Joe who directed me to their website and it asked me to put credit card information in. I expressed my concern that my card would be charged twice. He assured me it would not. Fast forward....my husband went to pick up laptop and sure enough there was an issue with two charges going through. Today is Saturday and the Succasunna office is still working to get the charge off. Ive read all the other reviews. Looks to me like this business is sinking.
Terrible company. The extremely poor customer service alone is enough to avoid this place. Placed an order online for an item that was being shipped to a different location other then my home address because l am presently out of town on business. When l was forced to call in for “verification” l got one of the most atrocious customer service agents named Michael, this dolt rudely begins to ask a series of questions as though this was some form of interrogation and I’m on the witness stand. Unacceptable. After a few minutes of this absurd interaction l immediately told him to cancel my order. Super glad l did because l ended up purchasing the same item at a lower price from a top ranking retailer (their customer service is loads better, they’re in the top 3 for a reason). If you value your time and prefer to spend money where your business is appreciated steer clear of P.C. Richard & Son.
They sell you a service warranty then run like the plague. I have a bad refrigerator from them by LG and now they have come to 3 or 4 times replacing this and that and they still cant get it done. Everytime I have to tape up my house to have a one way entry to avoid Covid-19; but they still dont know what theyre doing. Instead of giving me a new fridge. Three Strikes and your done. Never will I buy from them again. Say goodbye to a 20 year customer.
Popeyes People working here. Takes forever to give dock. Security guard rude and looking for money to get u door fast. If u dont pay guard under the table. Drivers wait here 5-8 hours regardless what your appointment time is. Small warehouse with no space at all for semi truck backing.
I wish i could give a zero stars. June 5th our fridge was not cold. June 7th called PC richards. They told us no availability until June 22 for service call. We called our salesman and he got us June 9th. Steve Spano said we need a new compressor. Steve came on June 12 and put in a new compressor. He told us not to put anything in the refrigerator until June 13th at 5:30pm. Refrigerator was still not cold and read 80 degrees. Called PC on 6/14 to get service on 6/16. On 6/16, service guy came and said there was nothing he could do and its out of his league. Said a mechanic will come on 6/17 between 9-5. PC called and said no one will be coming and they have to order parts. Said they cant come until Monday June 21. We had to stay home from work for 3 days for nothing to get fixed. We have had no refrigerator now for 2 weeks and counting. We lost all of our food and have had to live out of cooler. I had to send my mother to live somewhere else because her medicine that she takes need to be cold. Weve had to eat out every night since June 5. PC continuously told us a supervisor will call and NO supervisor ever called. Someone came today and said we now need to replace our refrigerator. PC Richards is making us pay the difference for our new refrigerator which i think is ridiculous considering we have a 10 year warranty and have only had the refrigerator for 3 years.
Bought a 55”Samsung tv with s paid warranty from pc Richards n after 2 1/2 years tv needed a new mother board. Tech came after a week to replace mother board n after a week the same problem happened. Called again for service n tech came n said it needs a new mother board which had to be ordered as the current new one is defective. After another week tech comes back with new mother board only to find out that one doesn’t work either. Tv also has a wifi issue in system . Now the service department is saying they have to order new parts and will call us when they come in to schedule another service call. Unexceptional!! Paid for warranty n have to go thru this nonsense when they should now replace the tv. We have purchased many appliances from pc Richards stove, refrigerator, dishwasher, stereo n I will never do business with them again and I will make sure my family, friends n neighbors will be informed of the way they do their operations.
Unloading process take 3 to 4 hours, tight space for backing on docks.
Avoid ordering any appliances that state “Special Order”, you will wait 3 months for it. When I called to inquire initially about my order, they gave me attitude that it takes up to 8 weeks for special order items, and even marked me of calling to inquire, because when I called second time at 5 weeks they gave me attitude again that they already told me that it will take up to 8 weeks.At exactly 8 week mark, I was texted that my product is ready for delivery and to follow link to schedule online. I clicked it as soon as I got it and it tells me something had changed and I need to call in. I called in and was told soonest delivery in my area is in 3 weeks and I can’t pick it up because it’s coming from warehouse. Thanks PC Richards for making me wait 3 months for a product I could’ve ordered from Home Depot and wait for less than a month. Will never use PC Richard again, hope you go out of business.Will update once the product gets delivered, hopefully undamaged.
We received a delivery of a washer and dryer. It is a tough delivery but two washing machines and dryers were delivered previously. The delivery men took one look at the entry and refused to even try. We went back and refunded our purchase on flatbush ave and Quentin Rd in brooklyn. We then repurchased at Clearview on Nostrand Ave Brooklyn. The delivery men had no trouble at all. What a troublesome experience. Thank you Clearview.
NEVER purchase from PC Richards, especially the Elmont store on Linden Blvd. The employees aren’t professional and appears clueless. One of the store managers, Carson should be fired. Unprofessional is a nice word for this “person”. Stay far far away from this store & the ENTIRE chain!
Hope your not Delivering here,if so dont get in no hurry appointment dont mean a thing.
I purchased a mattress (queen) and two twin box springs and a frame this was and still is the worse experience in my life... I didn’t have to wait but a couple days for everything I purchased to get delivered and it came as promised the problem I had was with the Manager/Salesman (Brian) I had to get frame twice cause the first one didn’t fit ( even though I told Brian the frame was for a headboard and footboard to no avail he sold me one that didn’t have to have a foot or headboard connection I physically bought it back to the store and a salesman exchanged for the one he said I needed got back home with it and it didn’t fit bought that one back and was going to go to mattress firm and purchase one but the store manager ( Brian) said it would fit and if I met him at the store he would follow me home and put it up for me ( at the time I didn’t know managers/salesmen ARE NOT suppose to come to your residence.. the first mattress and box springs they bought out put my bed right on the floor couldn’t even get my hand under the bed nor could I make it up because it was tooooo low to the floor... I told manager about the situation and he said I would have to sleep on the mattress for 30 days before I can return/exchange I then called Corporate Office and they responded and they said my exchange was approved and I could go into store and pick another mattress/box spring and frame well today they delivered my mattress and box spring but no frame.. I called the store and spoke to manager again (same one) and I told him the delivery guys said there was no mentioned of a frame and when they look at the frame Manager so-call put together they took pictures and assured me that the frame was improperly put together and it was connected to footboard I also took pictures and sent to the manager and he replied he would come to my house on Wednesday (because that was the only day he had off) I was in total disagreement with that I have been sleeping on the floor going on three weeks now for no reason but the frame is not properly put together to fit bed... I called Corporate and waiting for them to get back in touch with me if they don’t soon I will take this matter further and to a higher authority... as I mentioned I am 71 yrs old insulin dependent diabetic with Spinal stenosis no one at ANY age should be treated like this.. This is very poor customer service and I don’t know about the rest of you that gave a review but I will NEVER shop there again nor will I recommend this store ( franchise) to ANYONE!!!! Waiting or CORPORATE to get back to me now
My Frigidaire freezer has not worked in a month, This is despite 3 service techs coming to the house. The last time was yesterday when they replaced a fan and thermostat(s). As of the this morning the same issue exists. When I call, all of the service reps are sympathetic and nice, but I am told someone will call back. Of course that normally does not happen. I am hopeful for today. The issue is that a tech will look at the freezer and then say we have to replace this part. Of course they will have to order it which will take at least a week, then schedule another appointment, at least 2 weeks and we will be in October, 2 months after this started. I paid extra for the extended service plan, but did not realize it meant extended response time and repair. At this point, it would probably be more cost effective just to replace the refrigerator, to which I am eventually entitled to, since it will cost probably 5 trips to the house plus parts. Meanwhile I am with out a freezer for 2 months.
No customer service. I installed a $6,000.00 mini-split air conditioning /heating system this summer from PC Richard. Two weeks ago, during a noreaster, it failed. Ive been calling their mini-split service division ever since. No one answers the phone, just a recording that says theyre closed-leave a message, even during business hours. I leave messages like an idiot. Not even a call back. Nothing at all.
We are completely outraged as a company, that we were scheduled to deliver here we were given an appt time and have been waiting for hours to be unloaded. This is a live load and the P.C. Richardson team has disregarded the trucks that have already been here waiting and starting unloading trucks that came in after. This Team does not work well on expediting unloading at a fast pace to turn drivers around quickly. Their Management need to do something to push this forward faster we have other loads to pick up.
Avoid this company at all cost. I placed an order of Sun Joe SPX3000 Electric Washer for store pick up at the store. After waiting a few days, I decided to call the customer service and I was notified that the product was damaged at the store of my choice, but instead I will receive a shipment in the mail from the warehouse in 3-5 business days, which I didn’t. I have been trying to contact the customer service through phone and email (wrong email address was given to me by the representative thru website chat), but I had no luck in finding out what’s going. I was able to talk to someone on the phone and I was told that the order got cancelled for some unknown reasons. When asked to send me the cancellation email, they told me they don’t have access to it and I was not charged as well. I used a gift card and I immediately checked my balance and there was $0.00. Extremely frustrated and annoyed because P.C. Richard is not being transparent with me. If the order was cancelled, I should receive an email about it and the refund as well. Worst company in the world
Do not get the warranty from PC Richard. They are not accommodating and you will have to wait a month or more for someone to come fix your appliances. Customer service people give you the run around and refuse to put a manager on. I’m not sure I will ever give them business again.
I would like to take this opportunity to acknowledge and thank Jason Heaton for another exceptional delivery experience. I recently received a delivery at my home for a new washer and dryer. I was a little apprehensive about receiving the delivery during the pandemic, but must say Jason and his co-worker put my mind at ease immediately with their professionalism and concern for sanitary processes. I soon realized that Jason also delivered a dishwasher to my house a year earlier. I remembered how professional, knowledgeable and helpful he was during that delivery and installation process. Jason and his co-worker were just as helpful this time. They installed the washer and dryer quickly and efficiently but more importantly clearly explained how to use each appliance. I rarely write reviews but felt I should let their Supervisors know how satisfied I am with Jason, his co-worker, as well as Brian Hoare the salesman in the Southampton store. I am a long time customer of PC Richards and will continue to be because of their exceptional staff. Thank you!
Delivery is to slow. By appointment only but still waited
I will never do business with this company again there sales staff is completely incompetent and the management is even worse. I bought thousands of dollars worth of appliances from Moe in the Wayne store and he completely screwed up deliveries and didnt follow through with anything he promised. I then spoke with the store manager Juan and he is even more incompetent then his sales staff and he also never followed through with anything he promised and to top it all off I am having an issue with one of the stoves I purchased and they will do absolutely nothing to help its despicable.I hope this helps someone make the choice not to shop at this horrible company.
Excellent great service
I bought defective ac store salesman and manager gave me a hard time returning or fixing shop elsewhere
OMG so today the pc Richard driver delivering my new stove due to fact that the one they delivered two weeks ago was damaged and they were replacing it tried to hit me with the truck when I went to question him about my installation. As a retired police officer and 911 survivor I have never treated anyone nor have I been treated like this ever in my life. To be almost a victim of vehicular asssault I take this very serious and plan on taking legal action. This is not the way your treat a customer of 26 years.
Jeffrey Manalapan New Jersey helps me all the time great guy thank you
HELP Frustrated...Customer Service is dead.Purchased micro, refridge, and stove at Nanuet NY store. After several trips to store. The night before delivery discovered the stove was ordered in wrong color. Salesperson insisted that was what I wanted. Got different stove more $$$. Delivery day went OK until they couldnt get ice/water on door to work. Called manager was told someone would be there next day 4 hour wait time no one came & no call. Called store spoke to Jose Mgr. told me I needed a tech?Wasnt that who was suppose to come?? I asked him to send a tech today & call me with info..no tech, no call.Someone has to rectify this I called customer service at main number I was 27th on line.👎
Great floor staff, excellent after service, great repair service when required
I called the North Haven store and ask if it was OK to go into the store so down the street from the facility I drove to the North Haven store and got on my car with my mask drove up and got out in a person by the name of Al held up his hands and said O what are you doing I said I call them said the weekend going to the store this is by appointment only in this store you cannot come in he stated while I just spoke to Emily and she said we are more than welcome to come in know were only a accepting people by appointment he said what great customer service hold of his hams like I was a somebody that was trying to rob the place great customer service LI will not go back to that facility basically cutting up my card and never returning to that.POOR CUSTOMERS SERVIVE .HE SOULD BE CLEANING TOILETS ..
My 1 star its not with the store or service I received during my purchase. Its about my extended warranty. I purchased a GE portable washer and I had nothing but problems with this item. I called and they came out 4x to my place to still have the same issue. My last call I was told they would send a different tech out and after waiting from 8am-12pm no1 showed up not even a call. I called and they said the tech was running late which was now 1pm. I received a call from GE but still no tech. I than called again around 2pm and was told that the tech came and called. Which was a LIE. I said how when Im here all day waiting and if they called why my phone didnt ring or a message was left? Why didnt my bell ring when I was getting deliveries that day n my bell works just fine. I told them Im not going to keep taking off for techs to come out to still have the same issue. I asked for a replacement and was told they had to put a request in. They called back less than 20 minutes to say it was denied and I have to let the tech come out again. Now that Saturday I get a call 6am saying sorry the tech never showed up but would I like to make another. Now Im going to small claim court and Im taking both depending on what the tell me when I go to the court house. I refuse to pay money to wash clothes or lose another day of work for a tech to come out 5x after waiting on them 6x
I went to pay my pc richards bill 2501 Grand Concourse, The Bronx, NY 10468. Five time i was asked to put in my social security number. The store manager refused to give me her name was very unprofessional. None of the employees are wearing mask and they dont practice social distancing. You have customers walking around the store without a mask. Stay away from this place. The store manager thinks that she out in the streets.
Service was smood and faster pick up the box was good
Went to PC Richards in Bellmore this week to buy an AC and I was helped by Tom Kennedy. He was so nice and so helpful that I wouldnt hesitate to go back to him for my future purchases. While I was there another customer came in that he had spoken to on the phone and when the gentleman came in he was willing to wait for Tom to be finished so he could take care of him. In a true professional manner Tom passed the gentleman to another associate so that he didnt have to wait for him to be done with me. Great guy, true professional and very knowledgeable.
Problem with a product I picked up. They delayed rectifying until an INVESTIGATION was performed by their security dept. Basically bought a 65 inch television that was broken and called them the next day and thats when it started... They made me feel like a criminal when any other place you just return the item.. They asked if I tried the TV on the loading dock? Are you kidding me????? Anyway. Their SECURITY INVESTIGATION revealed that THEIR employees failed to follow their protocol and show the buyer the items worked by removing them from the box and plugging them in. I TOTALLY understand they need to protect themselves in todays world but DONT make your customers feel like a criminal!!! Next time Best Buy!!
When I ordered my washer over the phone I thought feels associate help me and the two spots that were open for delivery for Saturday or Tuesday and I said Tuesday and he showed up at my doorstep on Saturday the sales associate was not friendly at all about rescheduling the delivery And then he was trying to help me pay for a delivery charge because I declined the delivery on Saturday when the whole Time it post to schedule for Tuesday I’m trying to help me pay $60 and his personality was not very friendly at all
LOADING DOCKS ARE INSIDE THE BLDG.TIGHT BACKING.
Very nice and professional personel. Especially security. Awesome place for truckers delivering load.
I have had the best experience when dealing with PC Richard. Fidel from the Central Avenue location in Yonkers has been exceptional with the quality of service and knowledge of the products and programs available. The deliveries and installation personnel have been prompt, respectful of my home and knowledgeable in their service as well. I have nothing but praise for the people PC Richard employees. Continue hiring a training your personnel using the aforementioned as role models and the customer experience can only reach heights unimaginable! !!
Very slow moving.
Well stocked but a little slow in bringing out merchandise to loading ramps.
As always I have returned to PC Richards & Son in Paramus New Jersey . Of course I only deal with one salesperson who happens to be Nick s. Who I have been going to for many years. Nick is one of the most caring salespeople I have ever come across. He understands everything you explain to him concerning hearing impaired. He was so kind, took his time and caring to help with purchases for someone with special needs. He is one of the best he makes shopping at PC Richards a total pleasure I am very happy with my purchase. Thank you and with much appreciation
My experiences and service has always been great when I go to PC Richards & Son located in Jersey City. Good company with great people... I wanna say thank you to Lilly and her team who always make sure I am satisfied when I purchase at the store... awesome people, happy environment, and always get the job done. Never have any issues with the products I purchase. I will always recommend their services.... Thank You PC Richard & Son!!!
Been a life long customer of PC Richards and never had a complaint until now. The sub company they sent to deliver the mattress and adjustable bed frame I purchased from them damaged my hardwood floors that I just had refinished. Have video and pictures of the incident. Damage claim went in on 12/1/19 and here we are 4/23/20 still getting the run around. Disgusting
Unable to get my product serviced by PC Richard, even though I purchased it at their store. Let on hold for over 10 minutes when waiting for manager in Paramus store. When I called corporate was #50 waiting. Not happy
The most pleasant experience possible. Purchased appliances at PC Richard and the salesman was extremely informative with the appliances features. I purchased a refrigerator, stove and dishwasher. Delivery was on time and expertly done. I was called with a window of time for the delivery and was called 20 min prior to their arrival. I will definitely purchase from them again.
Its an awesome place to be... Picking up my stove and refrigerator was an amazing experience... thank YOU PC Richards and staff
I recently made a purchase at PC Richards and Son and received courteous service. Lee was the salesman who helped me and who I always go to at the Astoria store . He takes the time to explain about the purchases I am interested in and addresses any concerns I may have. I give him a ten star review. I have been a customer for 25 years and have never had any problems with the purchases I have made. The delivery men who also installed everything were very professional and courteous and on time
Terrific experience at P.C. ParamusI was absolutely clueless going in, I wanted to surprise my wife with a new fridge. I honestly thought it would be a very simple purchase. Boy was I surprised! I had no idea there were so many features on a refrigerator, My salesman Tom A. was so patient with my lack of knowledge, I can’t thank him enough. He was so knowledgeable he was amazing!! I felt like we were old friends by the time I left. Thank you Tom A. You have a new customer for life. I will pass your name on to anyone I know looking for an appliance or anything at P.C.
After a horrendous experience with my 15 month old LG refrigerator (I did not purchase it from PC Richards) which led to 2 months without refrigerated and frozen foods because LG does not back their products, I went to PC Richards in Enfield, CT and met Tony. He was personable, knowledgeable, understanding and a super person who set our minds at ease. We do not doubt that PC Richards will back what they sell, and we bought a Frigidaire refrigerator which we are very pleased with. Tony listened to us and led us to the appliance that would suit our needs. He helped us beyond the call. The delivery was as promised, and the setup went without a hitch.Would I recommend Tony and PC Richards? You can bet on it.Thank you Tony. Thank you PC Richards.Ben and Marilyn
Slow picking up items.Saturday moring pick up, waited over an hour to pick up an item.WHY DONT YOUR SALES REPS TELL CUSTOMERS THEY NEED THE CREDIT CARD THEY PURCHASED ITEMS ON AT TIME OF PICK UP!!!Time wasted at the window for 4 customers in front of me waiting to get a picture of their credit card.
These people are THIEVES ‼️...I purchased a refrigerator in June of 2019 three weeks after my purchase this refrigerator have been giving problems and they refused to give me a refund only keep sending one technician after another ..It’s been 16 weeks and the refrigerator has stopped working completely and I’m being. Railroad all the time ...I need some advise as to what I can do ..
From start to finish, my purchase of a new refrigerator was a good experience. The sales staff was helpful and knowledgeable, not pushy, and scheduled the delivery in two days. The guys who delivered and set up the refrigerator did so quickly even though they had to remove the doors so it would fit in the front door. The removed the old one, and finished in less than one-half hour! I was impressed.
In and outService personnel was very efficient
Wonderful experience from beginning to end. Salesperson Chad was very helpful and not pushy. He helped us find what we were looking for and gave us a better price than what we came in with. We were there on Monday and had the dryer delivered on Thursday. The delivery guys were excellent too.
The salesman Bill and manager Sal couldnt have been more accommodating . They were able to answer every question. ( and I had many) They were so nice and patient . They set up my delivery around my schedule . Got my refrigerator the next day. On a Sunday. Ive been searching for prices and have not found a lower price as if yet. They have a lowest price match guarantee .
Researched air conditioner on line and found one that PC Richard had that fit my needs but found it online from out of town at a much cheaper price. I was going to get it from there but wanting to buy it locally, I figured I would go into the store and see if they would even work with the price at all. I was happy to find that they adjusted the price to at least come very close and made it easier to stay local with my business! Very happy with their service.
I wanted to purchase a Samsung dishwasher online. P.C. Richard had the best deal. I had some questions and the P.C. Richards salesperson was able to answer all of them. She arranged for delivery within two days. The delivery visit was on time and the delivery person was polite and skilled. I love the dishwasher. And I have only good things to say about P.C. Richard.
Good service but not cheap anymore
When I was in a dilemma on a Saturday, I went to a store to get a new refrigerator. All of the other 3 stores were not helpful with what was happening.Went to PC Richard and Son.Right away I was helped out.I got the lend (with a return deposit) of a smaller refrigerator until the next Tuesday.The refrigerator arrived on time.Needed them this week, just for a small issue with the refrigerator. They emailed me twice and called to confirm all the information as delivery was happening. Two professional people arrived. They were so competent. One would know how excellent they are on their knowledge.All was repaired to its best. Very happy they helped me with this situation. Thanks.
From start to end my experience shopping in P.C. Richard & Son was excellent. Best price plus excellent customer service with punctual shipping and delivery!!! The people who delivered my 211 lb LG Washer dryer unit were exceptional. Very happy with my purchase with P.C. Richard & Son
As I wait for the outcome of what is being done for my 3rd non working refrigerator in 3 years, I would like to share my experience with your company. I have a service contract but a week later, I still have no refrigerator in my home. I have been without a refrigerator since Sat. when I came home to a fully stocked freezer and refrigerator of spoiled food.Service is not available on Sun so I needed to wait until Mon.After many calls to the store and service I was given a Mon. appt. A service man was sent and he diagnosed a bad main board after requiring help from tech support.The part, a PCB MAIN BOARD, needed to be ordered and would not arrive until Thurs.On Thursday the same serviceman returned and installed the main PCB board. He left after he checked that the motor ran (which was running when he arrived) but he didn’t check to see if it the refrigerator or was cold. He said wait 24 hours.The temperature in this unit is still warm the next day.I am waiting for a response from service as to what will be done.CAN YOU IMAGINE LIVING WITHOUT REFRIGRATION IN THE 21st CENTURY?
George Morris, Manager—W. 23 St. Store.My husband and I had a washer/dryer delivered. Unbeknownst to us, the gas dryer did not match the washer. We asked George Morris, the manager of the W. 23rd St. store, to change the brand and replace our newly delivered pair for ones that matched. There was no hesitation. George allowed us to exchange the washer/dryer. He did it quickly, efficiently, and with good humor. He even waived the redelivery fee knowing it was a store oversight. He made our experience, which could have been difficult, easy. Kudos to George.
P.C.RT do not stand by the merchandise They give me the run around about fixing anything no one for you to talk to. They do not want you To talk to a supervisor. Be Hire sub-contractors What do I care about your money. Its been 2 weeks in my freezer is not fix In my food going bad.
We had a great experience shopping at PC Richards, we purchased a wide variety of appliances and managed to purchase these items at a fair price. Jeff the sales associate that assisted us went above and beyond to make sure we were satisfied with our purchases and was in constant contact to make sure we received our appliances timely, I highly recommend visiting the PC Richards on Route 18 when youre need of any household appliances and electronics. They have good group of people working at this establishment.
I came here to have my speakers replaced and the service was great. Joshua, the associate that helped me, was professional and helped me get a replacement speaker not only very quickly, but also provided me with an upgrade since their older model was out of stock. He gave great customer advice and his manager was very understanding when I came back with my warranty a few days late. I have no doubt I will be coming back again.
Pleasantly surprised at how amazing the Riverhead store was. Sales person Joe W and managers were all very helpful and patient with the transaction. I have a few more things in mind to purchase and because of the staff I will be returning to purchase in the very near future. Delivery was something left to be desired, but the Manager in the store is making good on it, so Im overall extremely pleased which honestly takes a lot for me.
Great experience at PC Richard Paramus. My salesman Tom A. was a pleasure to work with. Extremely knowledgeable and helpful. Wonderful personality! I will recommend Tom A to all my friends.
I purchased an extended warranty on all y appliances after Hurricane Sandy. I have called twice and they set up an appointment quickly and in a time frame that was good for me. Each time the tech called and said he could come earlier. Very professional and courteous. So happy I bought the 5 year extended warranty.
Had the worst delivery experience ever, today with P.C. Richard’s. I payed for a new fridge last week. Yesterday they called and confirmed delivery for today, this morning the driver called at 8:30 to let me know he is on his way. So far so good.He calls from downstairs, he is here. I had stayed home, I had emptied the old fridge, I was ready.I waited for 30’ for the intercom to ring. I called the driver. This is what he said, so sorry but your fridge is not in stock and we don’t have it on the truck!I had to call them to find this out, they did not let me know. They confirmed twice for a delivery they knew they could not make, they sent a driver to Queens to an address with nothing on the truck.How does something like this happen. There are at least 3 people who should have known. Who is running this show. This is unacceptableI hope someone is reading this at the main office.
One of slowest warehouses. Security and employees unloading truck are actually quick. Problem is they all gotta wait for Lee and he sends to disappear for an hour and all employees gotta wait around for his approval. Drivers are frustrated, employees look at each other and think y am I working here. So much work and people wanna work but everything comes to a standstill cuz a Lee. And when he talks to people he talks in a condescending all knowing tone. Ughh, disgusting man.
Bought a GE over the stove microwave. They had the best price on the web and delivery was only $20 when every other merchant wanted substantially more. It was delivered in 2 days, brought into the kitchen and the old microwave hauled away. Communication was excellent.
Six years ago I bought two LG air conditioners from PC Richards in Paramus. Thank god I got the extended warranty because they both needed repair this season. When dealing with customer service and the repair service somehow appointments were being made with no part on hand. I wasted my time on three occasions. I called the store to complain and Vincent, a manager in the store, assisted me and did so swiftly. He listened to my entire story, proceeded to ask me questions for clarification and then said that he would call me back. I was surprised that he did call back and did so within about 20 minutes. Vincent more than took care of the problem, was pleasant, understanding, and followed through. I am beyond grateful for Vincents assistance, patience, and understanding. Because of Vincent I will continue using PC Richard. I strongly suggest that PC Richard does what they can to retain Vincent as an employee and use him as a role model. I also look forward to working with Vincent in the future.
The men who delivered my refrigerator went well above their duties by not only lifting the refrigerator over the counter tops (doorway too small) and bringing it up 5 flights of stairs (elevator under repair) but they also installed the ice maker which I forgot to have done. They were there for 2 1/2 hours and I cannot tell you how appreciative I was especially since they were very patient and kind.
I ordered a 3-D printer and it came damaged. I called customer service and talked with Emily Martinez. She was very helpful and arranged for a new printer to be shipped out immediately and a label to return the damaged printer. This was a gift for my daughter and she was so happy the situation worked out so perfectly and promptly. Thanks to Emily for making this a pleasant experience.
Poor customer service and lack of respectfor others time, if you have a appointment here please dont plan to be any where else for 3 to 4 hours. I will NEVER deliver to this company again.
Recently I needed to replace my washer & dryer after 15 + yrs.use. Without any hesitation I looked to PC Richards for the replacement. As a long time customer I knew I would treated professionally and fairly in finding the right product for my home.The result, we bought a new washer and dryer,Delivered and installed in less than 1 weeks time.Thank you PC Richards for always handling our needs.
Had the pleasure of dealing with Joe Marrone with regard to our charity organization. His generosity is only rivaled by his genuine kindness. All of their products were state of the art and reasonable. It was a pleasure to make his, and the other PC Richards employees, acquaintances and they truly embody what it means to be a community business. We highly recommend them!
I love taking my son here he loves it cause they let you play some of the instruments. Nice staff
Very Very bad
I usually dont do these reviews but I have to honestly say this place stands behind their appliances. Bought a refrigerator last year and it conked out. The manager of Bayside, Eric, was very helpful to get it fixed asap since I had no fridge in my house. Located a hard to find part and even offered me a loaner for free from the store. Thank you for standing behind your products and giving excellent customer service. Glad I got the extended warranty!