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Utah Water Sports
11017 S Jordan Gateway, South Jordan, UT 84095, United States
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Utah Water Sports
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Na
Review №1

I’m so glad we chose to purchase our boat with Utah Water sports, from the first inquiry text on a Sunday ( not expecting a text back.) I received a text back instantly from Matt. Any day and any time of night this guy is always willing to go above and beyond for us both during the buying process and for everything after no matter what it is. I would recommend this business and Matt any day. We are so glad we chose a company that always aims to please their customers.

Ke
Review №2

This company takes days, if not weeks to respond to you! I would highly recommend looking for another dealer!

Ja
Review №3

Matt is amazing! I have been talking to him for a while and we were finally able to purchase a 2019 X22. I love my boat. Matt has been very helpful with the entire process. He also has been available to help me when I have questions. Great staff and very friendly!

Ja
Review №4

Great service staff.

Sl
Review №5

My friend has been buying a boat here and the customer service has been catastrophically bad. The boat was not ready when they said it would be originally and then when he did receive the boat there was an issue with the boat that caused it to fill with water rapidly once on the lake. Because of this they had to take the boat back in for repairs and give him a loaner. Since then theyve continued to be absolutely horrible at everything. Theyve said the boat would be ready like three times now and then when the date comes it isnt. Its been one problem after another and they havent been accommodating at all, pretty much taking the attitude that they dont have to value the customer. I wouldnt recommend shopping here at all.

An
Review №6

When you make a purchase as significant as a boat, you better believe you buy a dealer too. From the purchase experience, to service, to crazy questions these guys are the best in the business. Matt and Rusty put zero pressure on you and shoot it straight. You cant say enough about Brandon and how patient he is, how well he runs the shop and how dedicated he, Rusty, Pedro, Corey, Tyson and Mike are to making sure your boat is running the best, looking the best and always ready to take on the water!

Jo
Review №7

Lots of boats to look at and choose from. I really didnt know so many boats were available until I stopped by.

Za
Review №8

My winterization service was quick and relatively painless.

Jo
Review №9

I purchased a new boat in 2015. I am always grateful that I made the right choice to purchase from this dealer. All of the boats out there are awesome, Nautique, MasterCraft. Malibu & Supra. Yet its the dealer and their representatives that you will have an ongoing relationship post purchase. Even 5 years later, these guys always treat me like a friend & as if I am going to buy a new boat today. They have been amazing to me regarding service with quick turnaround, helping me out by having my boat delivered or picked up if I was too busy. Warranty items were always taken care of & again they are people I enjoy seeing each year at their dealership and the boat show. How can I buy another boat when these guys treat me so well? I just cant..... Thank you for treating me and my family with kindness over the years and not just a 1 time sale.

Ma
Review №10

I’m truly appreciate to this guys for the amazing job that they did on putting a new engine on my boat. We had an amazing summer thanks to them. More than anything you will love the customer services.

Ji
Review №11

Utah Water Sports is a great dealership. They offer expert salesmanship, with an extensive knowledge about Mastercrafts. I always buy from them and have them service my X-Star. Also, Matt was very helpful in finding the boat that best fits our family. He is always there to help, still to this day if I have any questions or concerns about our boat. Cory in service is also OUTSTANDING! He knows so much about the boat and can fix anything. He is extremely helpful and pleasant to work with. What a great experience and a great team, thanks Utah Water Sports for all your help!

Ro
Review №12

Awesome and friendly service in a timely manner! Not only do we love our Mastercraft boat but it is always extremely convenient to get it serviced. In and out in on the same day and taken care of by an excellent service team.

Ho
Review №13

This place is top notch Matt is the sales man and does not delay to help you out if you need to ask him a question after hours he will always pic up and answer anything! Outstanding!!

Ja
Review №14

We purchased our first boat with Utah water sports and have had an awesome experience. The salesman was professional, he did not push us in to anything or try really hard to sell to us. If anything does go wrong with your boat their service team is amazing and the most honest mechanics I know. I wasnt paid to post this ad they were just really that good.

Δe
Review №15

Terrible customer service! I just bought a new boat almost sinks on the second time of use. I have waited more than a month to fix a simple issue. Then once I get the boat back the trailer has a problem. Trash.

Wi
Review №16

Not a good experience on getting take care of properly with rude customer service. Things are way overpriced feel like you getting gouged at Utah Water Sports.

Br
Review №17

I’ve owned several boats in my life and have worked with many different boat dealerships. Utah Water Sports really understands the importance of customer experience. Everyone we have worked with has been great from Rusty and Matt in the purchase process to Brandon and Pedro in the service department.

Ca
Review №18

These guys are amazing! Brandon in service is incredibly helpful! I really enjoyed talking to Matt about the boats! I cant wait to buy my next Mastercraft from them!

Pa
Review №19

These guys our awesome! Always gad a great experience with them and are willing to got the extra mile. The customer service is top notch!

RJ
Review №20

I love this place. Rusty my sales guy was absolutely perfect. The service team no less than incredible. Then obviously the boat I bought has been a game-changer

Lo
Review №21

Theses guys go far above and beyond the call of duty. I would highly recommend these guys if your looking to buy boat. Service department is second to none. I know it sounds to be good to be true, find out for your self and give them a call. Matt is the sales guy, Keith for service and Alex for setup...

Ki
Review №22

Great service and recommendations. We summer in Bear Lake and UWS sent a service guy to our home twice when we were experiencing issues with our new Mastercraft. We have found Matt, Rusty, and Brandon always willing to go the extra mile to make sure we receive excellent service.

Je
Review №23

These guys are the best of the best in the boating industry! Rusty and Matt are awesome guys that really know how to put the customer first. Not only will you get the best in buying a Mastercraft boat, you will be working with one of Mastercrafts best dealerships. They treat you like family here, and will work with your needs to get you the best boat and experience on and off the water.

da
Review №24

I just bought my very first boat from these guys, and it has been incredible to work with them. They have gone far above and beyond the call in an effort to make sure that I am 100% taken care of. With out a doubt, I will buy my next boat from Utah Water Sports. Thanks guys!

Ma
Review №25

I love Utah water sports. They take care of my boat. We were at Bear Lake and had an issue and the service department walked me through the problem and we were back on the water

Ch
Review №26

Excellent customer service! Worked on my boat and got it wrapped in record time. I traveled from out of state to use this shop and if I ever need other boat work, Ill be coming back here.

Da
Review №27

Over the last three weeks I have reviewed a mountain of information to determine the best boat upgrade for our family. We have decided to purchase a 2015 X30 from a private owner. I would like to sincerely thank Matt, one of the partners at Utah Watersports, for his incredible customer service and professionalism through this process. Matt has been continuously available to me via text, phone call, and email. He even left a boat out near the entry gate so I could come and look at it after hours. Matt provided invaluable details to help guide me to the correct decision for our family. Keep in mind, that Matt was TOTALLY SUPPORTIVE, even knowing that I was unlikely to buy a boat from his dealership. Matt is a great credit to his family, profession, and to Mastercraft. We are grateful to know such good people.

Sh
Review №28

Hands down Utah Water Sports is the place to go for all your fun in the sun lake life needs!! If your looking for your next boat, parts or service this is the spot. These guys pay attention to detal. If you need the BEST (MasterCraft) go to the best BEST (Utah Water Sports). I guarantee you that Matt, Rusty and Adam will do what they can to make everything smooth fast and easy for you!!

Je
Review №29

UWS has been great to work with! Matt was tremendously helpful when I bought my X-10. The services team has always been helpful and accommodating with my requests. The team was one of the things that set Mastercraft apart from the others. I also love that they have a shop in Page, AZ. Theyve had some employee turnover there, but its still nice to have for the Powell trips. We have had to warranty out a few parts, but other than that, the X-10 has been awesome. Throws a killer surf wake, but also lets us tear it up on the slalom ski.

Da
Review №30

Love these guys!!!! Rusty has always taken great care of us and anything we need. Ill never buy a boat or water toys anywhere else. Seriously unbelievable service!

Je
Review №31

Very friendly and informative sales staff. They spent quite a bit of time with me and answered all my questions.

da
Review №32

Utah Water Sports does an excellent job taking care of its customers and is very supportive. Matt and the entire team do a great job.

Wa
Review №33

Bought a MasterCraft XT21 here. Rusty was our dealer and he was hands down the greatest. Treated us right, never pressured us into something we didn’t need and helped us get a steal on a year end rebate. Great experience!!

Li
Review №34

Their service department is the best I have ever worked with. VERY honest and knowledgeable. I did not purchase my Mastercraft from them, but the service they have provided has always been top notch and timely. I will buy another Mastercraft just for their service team so I can deal with them and not some of the other frustrating dealerships in the valley.

Ja
Review №35

Lacking professionalism.

Th
Review №36

Utah Watersports has taken care of all my Mastercraft needs. I am on my 4th Mastercraft and I’ve been more than happy with all of them. My most recent purchase was a new boat, and Matt and the guys made it an easy process. Cory and his crew have the service department running well. I’m very pleased with all my interactions with Utah Watersports and I would highly recommend them.

Co
Review №37

Bought multiple boats from the guys here. Incredible service and amazing expertise! Master craft is the only way to go!

Da
Review №38

I had a great experience working with Matt and the staff. I’d highly recommend Utah Water Sports!

Sh
Review №39

Utah Water Sports is the best dealership in the state of Utah bar none. They know their product inside and out. Rusty and Matt are phenomenal if you’re looking for a new boat. They will give you a fair deal and shoot straight with you. They are not your typical boat salespeople. They are professional, kind and personable. And Adam in Service will take great care of you after the sale. If you’re looking for a wakeboard, surf or towboat in Utah, this is the place to go.The MasterCraft XT23 was a dream at Lake Powell this year. The technology was flawless and allowed our family to have an incredible trip, worry free and in complete luxury. The raw power was impressive and more than I’ve felt from any Malibu or Nautique. We pulled 250 pound skiers up with ease. And the surf wake was unreal. I’m talking almost 4 feet high. There is not another boat on the market like it. I’m so glad I chose Mastercraft.

th
Review №40

A few weeks ago, I called and spoke to Brandon, who is surprisingly the service manager at Utah Watersports. I explained to him that I had a 25 foot Maxum cuddy cabin with a water heater, shower and sink that needed to be winterized in addition to the motor of course. He said that this would be no problem and quoted me what I assumed was there regular rate ($375) explaining that it would cover everything including summerizing the boat next season. Great.So, I hooked up the boat drove in 5 o’clock traffic to try to get there before closing, arrived and was greeted by Brandon. He told me to drop the boat, asked for my phone number and said that he’d get to it later in the week and that he would likely have to pull it down to the Utah County location to have it shrink wrapped. As I am backing it up and disconnecting the boat from the truck, Brandon comes out and tells me that there’s a problem. He says that after all, maybe they can’t winterize the boat, claiming that it was because it had a generator and heater, which it doesn’t. Si I walked into the office to chat with the “lead technician“ about his concerns. The technician claimed that Utah water sports has never winterized a boat of this size and that he’s not even sure who told me that this could happen. When I told him it was Brandon, Brandon immediately denied this stating that I described a “regular boat“ to him. The lead also claimed that there would be fees for hauling the boat, that is if he even decided to make an exception that he wouldn’t want me telling my friends......lol! After some negotiations w/ the lead technician finally saying that he would winterize but that this would be the last time and tgey would summerize next season, I walked out the door hooked my boat back up and headed for Taylor’s boats. What a bunch of garbage. Not only did they deny me service, the “manager“ tried to make his colleagues out to believe that this was my error and not his. I’m just glad I had this experience BEFORE they started working on my boat… Likely saved myself a lot of headaches, I imagine.I’d recommend anyone to do what I did and go to any of the other many boat service locations in South Valley. They want your business. Utah Watersports does NOT want your business, unless you have a “regular boat”....Which is apparently a Mastercraft...?

Da
Review №41

They are never open when you need them. Their hours say daily but good luck finding them.

TC
Review №42

Fantastic dealership even though I had some problems with my new boat. I decided to spend more money and go with Mastercraft after having 2 lake powell trips ruined by problems with another new wakeboard boat dealership. Mastercraft promised me that if i ever had a boat break down in Powell (or elsewhere on an extended trip) that they would be down there the next morning with another boat for me to use while they worked on mine. With that promise, I bought a new boat from them fall 2014 and began using it 2015. Unforunately the Engine had some hesitation and backfire issues but was still usable. They worked with it off and on at my convenience last year picking it up from my house and dropping it off even though I live 100 miles away as well as meeting me at the lake for lake tests. Yes it was a pain that it didnt work perfectly but they were very professional in taking care of me. In the end, they couldnt figure it out and swapped me out for another new boat. Yes it was a pain to have those troubles but I switched to Mastercraft from another wakeboard boat company that could not provide the same type of guarantees. I am glad that I did, and having that kind of service is definitely worth the money for the peace of mind that I know that I will be taken care of.

Ri
Review №43

Great service

J
Review №44

Great staff and supplies!!

Information
80 Photos
44 Comments
4.5 Rating
  • Address:11017 S Jordan Gateway, South Jordan, UT 84095, United States
  • Site:http://utahwatersports.com/
  • Phone:+1 801-495-2400
Categories
  • Boat dealer
  • Boat repair shop
  • Boat storage facility
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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