Chris is awesome! He had me set up to go in no time. He helped me with the finance portion and was very polite and professional. Looking forward to enjoying my new furniture!

Christopher was very helpful! I was able to get in an out within 30 minutes.

Chris was the absolute best! had us out with exactly what we wanted and at a very great price! fast and efficient yet informative! absolutely will be back for any furniture needs.

Lots of scratch and dent at better then new appliance stores, just not as cheap as I was hoping. picture is of a 28cf whirlpool with a small dent on the front and 2 broken shelves for $1098. Lowes had in-stock for $1699, not damaged. They get new stuff weekly. They dont haggle or discount.

4 star to the staff who has to work all by themselves while all the other customers have to wait, and or leave. Sucks really.. but 5 stars 🌟 to their delivery guys Ray and Wayne!! You guys rock. Down to earth, nice, Considerate and did what they had to do to get our new fridge in, thanks a lot guys!

I just had THE BEST experience at this store. I worked with Chris, the store manager and was able to get done with him what I havent been able to get done at the 38th Street store (please everyone do yourself a favor and come to this location, you will not regret it!!!). His customer connection skills are top notch and he is very knowledgeable about the furniture sold here. I had written off American Freight because of the horrible experiences I have had at the 38th Street store which is closer to me but Chris has renewed my faith!

Sales clerk was very nice. Helpful and knowledgeable about product. Great customer service.

Malcom was super helpful and made the transaction so smooth. If I needed anything else from this place I would definitely advise going to him to ring up your sale. Plus he’s super knowledgeable on warranties and all the machines you need. Overall experience was a 5 star!!

Christopher was amazing I left the store for a few hours and he was there to help. Awesome customers service I would refer all my friends and family to visit.Thanks Chris!

Chris was AWESOME he helped me find good quality items that I needed. Thanks so much😊

Christopher and Malcolm provided me with excellent service. Took their time to make sure I had a great experience. I’ll be back

Chris was absolutely amazing and helped with every single step! Definitely go straight to him!

Chris was very professional and helpful I’m so glad we stop their after searching for so many hrs.. we appreciate you if their was more than 5 start I will go beyond

Great customer service!!!Guys in the store helped us out with our new fridge..Good prices and good products..Great cuatomer service 💯

Chris was absolutely awesome. He made sure I got what I was looking for without being a pushy salesman. Quick transaction and explained details including product protection benefits.

Chris was awesome! Go see him for your furniture/bedroom needs!Thanks Chris!!

Thank you so much for the delivery of the new dishwasher. Both the delivery associates should be recommended for being the best delivery people Ive ever had. Thanks again.

Good service, nice dude. Chris help me with all our needs.

Malcolm and Chris made my experience great! Great customer service.

Malcolm was so helpful! He was knowledgeable about the merchandise and very friendly on top of that! Will be back in the future!

Chris was great came in 30 mins before they were about to close and he didn’t mind helping get my order

Chris was awesome! Explained in detail every aspect of purchase.

Chris is awesome! He was very helpful.

CHRIS IS awesome! Quick fast and Professional

Bought a refrigerator. Excellent service from salesperson Jerilee.

Malcolm and Chris were super helpful. Would recommend

Chris F. was great. He was attentive and patient. He gave suggestions as well. He explained everything clearly to us. He was the only one working and he was calm and helped every customer.

Chris Frankes seriously needs a raise. The way he remained poised and calm while being the only worker was just insane. He showed great patients and literally knew what to say for every question I had!!! Never seen anything like it.

Great quick service. Christopher has a lot of knowledge in all the items. Really happy with their service.

Great ace to get your mattress and other furniture.Ask for Danen

Chris and malcolm were extremely helpful and answered all my questions

Bought a dryer today got it home and it doesn’t work. Open the lint trap and it’s full of lint and debris! We called the store they tried to give an exchange only— which understand that is policy, but this appliance was not only a lemon but used! Why would we want an exchange for another possibly used item? Store manager changed his attitude very quickly when we told him that it was used with lint in trap! Will not shop here again.

Chris did a great job helping us with finding a fridge that works best for us and very informative on everything we needed to know.

Malcolm was very professional and courteous and a great help in assisting me to buy furniture. Greeted us and helped us in the whole transaction very well and professionally.

Chris is a awesome guy. Talked us through everything and very detailed. Excellent customer service. Thanks Chris

Miss Jerilee, from 6022 crawfordsville road American freight speedway was very helpful and professional, also very patient. Even though they didnt have the type of mattress that I was looking for, she did a thorough search to all the indiana branches. I would recommend and I would consider coming back here in the future if needs be 😊👍. They do have quality mattresses here too and the prices are not bad at all.

Chris was great explained everything very well. We understood everything. He was amazing!!!

Chris did a wonderful job in helping us with what we wanted and explaining all the details as far as the warranty and delivery process. Very happy with our purchase as well!

Was very detail about everythingGreat customer service

Went to purchase bed couch and table, Malcom has outstanding customer service skills. He was very polite and patient even though he was really busying on the floor by hisself. Outstanding at multi tasking. Made the process very easy! Thanks Malcom... Keep up the good work!

Chris was is the best sales manager and was really nice

Great customer service as well as quick and fast process.

Christopher is very helpful in buying my chest freezer from the store and his customer communications skill is awesome.

Malcom was super helpful and very nice. Very pleased with how hard of a worker he is.

Chris did an awesome job keeping us up to date with our purchase for our new home. Great customer service!!!!!

Chris was great. Fast and easy.

Chris was awesome. Very kind and helpful in explaining all details of my purchase . I will definitely come vack.

I love my new washer and dryer, great price too!Thanks Chris!

I was helped by Christopher who was very friendly and extremely informational. He was a pleasure to to business with!!

Chris, a great sales guy. Did put me through all. I strongly recommend a visit.

Chris did a awesome job helping me with everything

Very helpful and informative with application process, great job

Chris is amazing!!! Great service.

UPDATE: as of 6/26/2021- dyer is still not fixed. The technician came out and changed the timer but did not fix the issue. Then we had to wait another 2 weeks before another tech came, for him to tells yes the new timer was bad. So of course we they had to order a new one. After that tech left my husband called the warranty company and asked what happens next of the new timer doesnt work, the response was you will get a full refund. Skip a week after there the part was onbackorder, so my husband requestes just to be refunded, as the dryer is progressively getting worse. The lady had a horrible attitude after that, and told us no refund was possible. The day after that my husband called again and asked about a refund, this person basically read the notes from the last phone call, saying he is never to be issued a refund no matter what. So we set up another appointment for 6/17, no one showed and when called there was a nationwide outage that lasted for 3 days. And now we cannot get ahold of anyone. At any time of day we get a message saying we are calling outside of business hours.At this point we will just go buy a new one. I WILL NEVER SHOP HERE AGAIN.This rating in no way reflects this location but the warranty company.We had bought a dryer from this location at the end of 2019, with the extra 3 year warranty. Fast forward to April 2021, our dryer stopped drying correctly when we procced to call the warranty company we set up for appointment for a service tech to come out and look at our dryer. That was set up for 2 weeks out. Come the day of the appointment the tech calls my husband and asks what the issue was, he proceed to say oh its this and we have to order the part, mind you this is without look at the dryer (so who knows if this is the issue). We get a call later in the day saying the part is ordered but we had to make a new appointment. That was set for the May 5th. Before this date we get a call saying the we have to reschedule the appointment saying this part is on backorder and who knows when they will get it in. At this point its been almost a month. We are still getting the run around on when our repair (again if that is the issue) will happen. We have a house with two young kids so multiple loads of laundry, and while our dryer does work, we have to run it at least three times with one load to dry.Normally I do not make review of such nature, but the warranty company seems like a scam, in the fact that everything keeps getting pushed back, and then what happens if the part never comes in? What are we supposed to do, what is the point of paying extra for a warranty if they do nothing to fix the issue.

I was really pleased with the customer service and product I received at American Freight! I called American Freight looking for an oven range and Tasha assured me they had in stock what I was looking for. When I arrived at the store, Tasha also helped me out and she was awesome. Delivery service was quick and helpful. I would definitely shop here again.

Christopher FRAKES was a wonderful Store Manager/sales greeted me with a warm welcome!! He made me feel like a valued customer after being without a refrigerator for a month! I felt confident Chris would help me. Trust is very important when looking at a major purchase item! So today I’m awaiting my refrigerator after a long wait! Chris continue your great customer service and smile!! I’m a lifetime customer now! #Pandemic #Covidfree #Greatservice. Debra 2021

Best customer experience 👌 Ive had in a very long time. Thanks to jerrilee for doing a excellent job 👏 getting me the best price in town and going out of her way to make sure our needs were taken care of and the delivery crew ( Michael and Guy), what a wonderful team and they also went out of their ways 👏 for us. We thank you all for your caring and for the excellent service

Malcolm was very courteous, helpful, and help me in every way possible.

Chris and Malcom are so awesome really great guys go check them out

They mean it when they say scratch and dent. I was surprised at the still high cost of items that had significant cosmetic damage. I did see a few good deals, though. I was greeted when I came in and directed to my general area of interest. Very no frills. I would return with more research into exactly what I want or order from online.

Chris is GREEEAT!!!! Wonderful experience.

I had went in looking for a Upright Freezer, and I looked at a few, thought they were a little High on the cost! But the sales lady, Jerilee and the other salesman, kind of made you feel at home! I will check on them each time I need an appliance or a bedroom set or a piece!

Great customer service he help us out alot

Love shopping there...

CRISS was very helpful got me in and out🙂

Chris was super professional and helpful!!! Great Service!!!

Chris was super awesome!

Chris was very helpful! Thank so much!

Christopher was awesome. Will do business again

I would give them ZERO stars but thats not an option. I had to cancel my order because the one I purchased wouldnt cool down the morning they were supposed to deliver it and that was the 3rd delivery appointment. The manager promised to call me the following day to let me know if they had a replacement and this was only AFTER I spent 2 hours trying to get through to them to find out where the truck was. He never called. I finally go a hold of another store manager and she promptly took care of me over the phone, including starting the process to refund my purchase as they did not have a replacement. Here I am 7 days later, no refrigerator, no refund. The only consistency here is lack of staffing and customer service. I will never consider buying from this store again.

Vince was great today and helped me find everything I need it! Even remember me I about the warranty I could get for my dishwasher. Thanks to him I will recommend this location.

Excellent customer service Chris at speedway

Employee josh was very helpful!

Natasha was able to help with everything we needed. We came in and bought a oven she helped us with pricing and application. She is very knowledgeable and nice person

What a complete waste of time it was driving to the store. I used to shop here when it was a Sears, and Ive purchased several appliances here over the years. I went to the store based on the stock that they listed on their website, only to find out that they hadnt had those items stock for a while. The appliances that they did have were severely damaged at prices that were not any less than you would pay for a new one on sale at a big box store. The employee was rude when I politely questioned him about their inventory options. I ended up getting a new appliance at the Sears hometown store near me instead and Im really happy with it.

From the beginning with Mr. Vince and Mr. Marvin, to the end and beyond with The Boss Lady (sorry, cant remember her name), we were treated amazingly. There were problems caused by outside sources that these fine people navigated through for us. Even after our purchase was made we were able to call this store and receive help with issues we couldnt get figured out anywhere else. Their attitude was greatly appreciated in these troubled times.

Malcolm was amazing and very helpful!

Chris was great to work with and made things super easy!!!

The prices were more expensive than an appliance store! Such as a best buy, home depot, Lowes.

Chris was awesome 👌

We were greeted as soon as we walked in, and they were very helpful and kind. NATASHA was the one that helped us all the way through, she gave us an amazing discount and treated us with respect and kindness

Organized, good prices. Nice staff. Would recommend. They also load it onto your truck for you.

I have been waiting for a delivery since yesterday and I’m calling and they don’t answer the phone!

Jerilee was awesome!

Placed an order for a washer and dryer, paid for it online. The following day we were called and told our order looked good, someone would call to arrange delivery we paid for. Two days pass -- no call . We call them and they abruptly they say sorry your product is no longer available. They would not honor our price on a compatible item. Poor customer service. Now 5 days later we are back to the drawing board and likely never using this company.

Sold me a defectives microwave that has issues. Already had to replace parts within a week of ownership. I would not recommend this location.

Pretty nice selection if you dont mind scratches or dents. They also have brand new in the box items as well. Puurchased most of my appliances here.

We had a wonderful experience Excellent service. Jerilee was knowledgeable,polite,and extremely helpful. Would recommend going there to everyone for appliance needs..

Better than I thought it was gonna be

Great staff, found the exact refrigerator we were looking for.

Chris was very helpful explaining all my options

Jerilynn was very helpful. She answered all of my questions, and did not rush me at all. I really appreciated her relaxed attitude.

Exceeded our expectations! Great Job!

Awesome service with Chris

Chris is awesome 👌

Great service!! Will be back!!

The guy named Vince went out of his way to help me out today he definitely made my day thank you very much Vince!!!

Our refrigerator went out unexpectedly, so we went where we felt we could get a good deal, and that was the Sears Outlet store. The employees were very helpful as we went back and forth on our decision. Natasha was very nice to work with. We purchased a quality Kitchen Aid fridge, and we will go back in the future.

Chris is great !

We went in to get new washer and dryer..Nick and Louis right away, greeted us...any questions we had answered. No pressure.. no one bugged us.. gave all the help needed.. made sure we had everything we needed before we left. Very patient with us. Nick and Louis have amazing custmer service. Thank you so much for helping us and taking care of us!!