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Pilot Travel Center
5660 W Sunset Ave, Springdale, AR 72762, United States
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Pilot Travel Center
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Me
Review №1

Poorly designed lot with all paid parking, and more expensive than other Pilots. Get fuel, use restroom, and head out. Much better parking options elsewhere. The only good thing about this is its walking distance from a 99 cent store and a couple decent restaurants. Even the normal amenities here are substandard compared to other pilots I have been to. Skip it.

Wi
Review №2

I dont know who wrote anything about being clean at this truck stop because in every sense of the word they are far from clean the showers are absolutely disgusting theres so much dirt and build up in the corners even on the countertop by the sink in the shower room. Its obvious to me that the manager the GM included with the other managers dont pay any attention to whats going on here.

Pe
Review №3

All 30 truck parking spot r reserve $20good restaurants walking distanceLove’s #658 it’s 22 miles away with 41 free parking spots… just saying

Be
Review №4

All paid parking, small lot with no good design. Bad nightmare to come here. Save your time and go up the road to workmans. Its a really nice truck stop

M.
Review №5

Pilot management photos 4 u

Al
Review №6

This stop was okay most of the staff was not too friendly including the manager. The kid that was cleaning the showers did a horrible job I had to ask him to come back and clean the toilet because it was obvious that he didnt wipe it down at all. There was still paper on the floor and hair in the shower. Pilot claims that they disinfect these bathrooms thoroughly but obviously that is not the case. I do have to say there was one girl that was cleaning the bathrooms as I was leaving she was very nice and polite

Jo
Review №7

Great place.the service was a bit slow but they were getting hit pretty hard. The bean to cup coffe is the best out there on the highways. The cooler was well stocked and the hot dogs were great.yes this is a piolot that is worth a visit to. I will most definitely be back.

jo
Review №8

Small store that carries about half its stock, the burger king gets you your food but not your way. Not alot of parking but its easy to back in, but dont bother after 1400&1500 it fills up quick

Ar
Review №9

Poorly designed lot with all paid parking, and more expensive than other Pilots.

G
Review №10

I love pilot their stores are always stoked with really good things staff is really nice and helpful and their the only place I can say has clean showers

Ra
Review №11

There are 15 paid parking spots the start at the road and go in ward everything after that 15th spot is free! (There is also a McDonalds w a lot available if you go left down sunset)

SO
Review №12

Great customer serviceBurger King insideEnjoy it

Mi
Review №13

Love stopping here for the cool souvenirs and clean restrooms!

Pa
Review №14

An usual gas station with a collection of every possible item which you might need during travel. The restroom is well maintained. Good coffee

Ke
Review №15

Awesome.... friendly staff, good food and service...... perfect recipe for great businessa definite stop when on the area. And yes I will tell my friends thats a good spot..... thanks and keep up the good work.

re
Review №16

The staff are rude and inconsiderate. They also also have a lot of deals and offers that they do not honor at check out. If they are not honor their deals, then they need to take the ads down that way people will know that theres no deals going on and have to pay full price.

Je
Review №17

Poor coffee station, EVERY SINGLE TIME I go here. Great bathrooms with large sinks and real faucets-which is hard to find these days.

Da
Review №18

Nice people. Dirty showers!!! 2 different showers. Both dirty. Floor. Showers. Toilets. Smh. Please clean... at least a little!!!

FA
Review №19

Greedy pilot, They have pay parking nothing free

Jo
Review №20

I try to avoid coming here. Its usually clean and well maintained, but the exit is at a busy intersection and is not a quick on/off. Then the pilot itself has too many reserved parking spots. It seems like more of the spots are reserved compared to what it says online. The paint for the reserved/non reserved makes it confusing too. Some reserved paint looks to be filled in, but it still says reserved. Regardless, its still too many $20 reserved parking spots for such a small lot. Pilot/ Flying J is just becoming greedy. Taking advantage of truck drivers as they always have.

Ro
Review №21

Stopped in to weigh my truck. Scale setup is good however fuel pumps are questionable. Concrete slab in front of pumps make it interesting to exit

Ch
Review №22

Very clean bathrooms and showers. Nice selection of treats and goodies. Parking is good if you can find a spot. Friendly workers very enjoyable

Ge
Review №23

Small place, staff is ok, barely any parking if you plan to park here its full by 2pm

Ke
Review №24

Food was great and people were nice. Travel center has lots of neat things to look at.

Br
Review №25

If I could give 0 stars I would, today I saw them refuse to allow a truck driver to buy the things he needed. Even though I had a mask on I put my things down and left. These truckers are limited to where they can stop, took time out of his already limited schedule to be refused service. He probably took a good 30 minutes out of his time to stop there and now will be having to probably take another 30 minutes to make another stop that could have been completely avoided.

Ty
Review №26

This is my clutch go to stop. Gas is normally cheap. Got skull candies headphones and other cool things to shop. Burger king right next to it. Friendly staff

Mi
Review №27

When theres no parking here try next to Sams club or down by McDonalds along sunset Ave

Gy
Review №28

Safe place for a nomad to crash. Always loved Pilot when I was driving full-time.

He
Review №29

It hard to tell which spots are free so I just parked in what reserved and paid. My delivery wasnt until 10am, but I was woke by a guy on a motorcycle (Harley type) parked in the reserved area for semis revving his engine over and over at 7:00 or 7:30 am.

So
Review №30

I hate this pilot and I live here.they have turn the parking space into pay parking.

An
Review №31

Nice showers but a small parking lot lucky for me i had to bob tail so i parked where the bob tailers usually park

Ch
Review №32

Door says masks are required by guests, but NO ONE had one on.The cashier, Niki, was wearing one properly. Good job!The stocker was wearing one under his chin, so not at all.

Ja
Review №33

Awesome.... friendly staff, good food and service...... perfect recipe for great businessa definite stop when on the area. And yes I will tell my friends thats a good spot..... thanks and keep up the good work.

Ne
Review №34

Showers and bathrooms very clean.

Ro
Review №35

The staff was very courteous and very helpful. Tim especially was super nice. Keep up the good work and have a happy new year. The step ladder was the perfect size. Thanks.

To
Review №36

Twenty bucks to park, what a joke. Ill never pull onto this property for any reason. Anyone know if Loves plans on moving into the area

Ja
Review №37

33 parking spots, 30 are pay to park. Broken pump handles that they refuse to fix. More reasons to fuel at Loves.

Vi
Review №38

Love Pilot Travel Centers! They are the best when we are doing our Road Trips or long drives! The bathrooms are clean, the customer service is excellent, and the store is nice, clean, and organized!

.
Review №39

I was treated fairly and I had an alright experience. I think it really depends on which staff are on duty. But you wont have much luck finding a spot here after 4pm, and youll be paying for it, which is annoying.

Ja
Review №40

I love it

Ja
Review №41

Parking at front for expedite and bobtails. Limited truck parking. No diesel at front car pumps. Friendly staff. Fairly clean. Showers. Burger King, Popeyes next door.

st
Review №42

Very rude manager he told me to take my business somewhere else Bec its been raining all week and my shoes were little muddy from working construction very rude. NEEDS FIRED wont stop in again

Mi
Review №43

Whole place is rediculous, no reason for it to take an hour for someone to clean a restroom and no other option for a restroom while it is closed....register ppl have no clue of what is going on outside of where the register are.

Av
Review №44

Clean store. Friendly helpful staff. Good selection of DVD movies. Small parking. Not much of a selection of food to go. Two meals at Burger King and food was barely warm both times.

Ch
Review №45

Service is good & reduce price items are in abundance. Come & get it while it last from candy to utility lights/lamp, medicines like allergy pills headache, stuff animals & toys etc.

St
Review №46

Pilot is great, staff very friendly, but Burger King does not know how to make an order, I repeated 3 times no pickles, on both my wife and I whoppers, and they still put pickles on them both. Even the receipt says no pickles, learn freaking English people or dont even work at these places if you cant under simple English or simple instructions, this is not the first time for this place to do this, 3 times, will not do business with the Burger King again. 3rd time your out

Am
Review №47

Great spot to park & sleep in the car if you have too. Was very safe

Da
Review №48

This is not your typical Pilot gas station. This one is smaller than most Pilot gas stations. Parking is very limited, and the convenience store is also smaller than most Pilot gas stations. The restrooms are usually clean, and again, they are smaller than your typical Pilot gas station. There is a Burger King attached to the building that serves great food. Give it a try if your hungry, and if you need to fill up on gas. The gas prices are usually the cheapest around.

so
Review №49

Small pilots. Prime spots are 19 bucks. But staff is extremely nice, showers were clean. But come on. 19 bucks to park is way to high. The driver has to pay for that. Not the company. Please pilot. Lower the price

Ro
Review №50

This is NOT a truck stop. NOT trucker friendly. I have never been treated with more disrespect from a business. Manager needs to learn how to deal with the public, he needs to be thankful my wife was by my side, I would have no regrets making him swallow a mouthful of teeth and getting my free shower in the local jail.

La
Review №51

I like good place to stop right off the bypass and get back on got a Burger King in the same building decent food

Je
Review №52

I’m loving Arkansas and the ppl have been very nice! Visited this truck stop twice and both times were pleasant!

Ed
Review №53

Small station and parking stays pretty full, but staff is friendly and coffee is usually fresh.

ny
Review №54

This pilot has to be 1 of 7 of the smallest pilots I have ever been to. Inside the store is fine, the parking lot outside is horrible. No room to turn. Very very very very limited parking spots. Pulling forward from the fuel island after you fuel means blocking other drivers in the middle fuel island from leaving (depending on the size of your truck). I like the Springdale AR area... but this pilot is way to small. If you dont get there by 5pm to park for your reset, you might as well not bother stopping except for fuel and Burgerking food!

Am
Review №55

The interaction I had with an employee here was great! The man was knocking on the womens restroom door to go clean as I walked in the store with two small children after being in the vehicle for 3 hours. I am so thankful he let us go ahead & use the restroom! Also the restroom was not dirty either!

Po
Review №56

Nice location to be stuck at with nearby shopping/food.That is IF IF IF you can get parking, which there isn’t much of.Pro tip: avoid the Burger King and go to the BBQ joint just east of here

Ru
Review №57

Extremely small lot. Cramped. Fuel island constantly clogged. Drivers finish fueling and go in to shop with their trucks in the fuel pump lane.07/28/20 - 50% of this parking are is now pay to park. Unbelievable. $15 spots. Pilot/ Flying J is nothing but a highway robbery organization.

jo
Review №58

The rest rooms are really small but there is a good amount of truck parking

Ci
Review №59

Store #145, Tim is a hard working man. Hes been here keeping the store organized since early this morning and its now going on 10 p.m. and hes still on the move! Great job pilot, you guys need more Tims at every store!

Ha
Review №60

Parking lot could be bigger, but its a fast, friendly location as most Pilots tend to be. This location has a Burger King attached if youre looking for more than a hotdog or candy to eat. Reasonably close to the highway but not so close that the noise will keep a sleeping trucker awake. Shower availability seems good, but if you want a place to park for the night get in early since the parking fills up quick.

Su
Review №61

This was the nicest and cleanest station I have ever been in. My Pop is a truck driver and has been my whole life so I have seen them across the country, this was by far the best one yet.

Ad
Review №62

It was okay. The restrooms need to be tended to more. But overall it was good as can be expected for a truck stop

Jo
Review №63

Definitely not 75 parking spot maybe 30 at most!! Don’t get the WiFi even though there website said enhanced WiFi, it’s not. You have to be on or near the fuel island to get good signal and decent speed!!

Dr
Review №64

They have the best gas station coffee ever. The staff there is very helpful and informational

Sa
Review №65

Great place conveniently off of hwy 412 to stop for fuel, a snack, cold or hot beverage (the coffee and tea bar has a nice selection) or even a meal at the adjacent restaurant.Clean restrooms! (Ive never experienced a wait on restrooms here because there are also restrooms in the aforementioned restaurant, which is connected by a walk-through in the fuelstop itself.

Mi
Review №66

Great place to buy gas. Burger King inside. Icees sold at Burger King. Friendly cashiers great location.

Ke
Review №67

The place is clean, including the restrooms. As an added bonus they have a Burger King instead of a Subway or McDonalds. Unfortunately its full of flies, and no wonder, as they have some housekeeping issues.

Br
Review №68

Super clean showers. Water stays hot forever too.

Pr
Review №69

It is the best place too get coffee they have a wide variety of coffee and its made by the person that wants it awesome place to stay around if your on the road

Aa
Review №70

Anyone whos ever been here knows. Its always crowded no matter the time of day because its about 1/4 the size it should be for the volume of traffic in this area. Its at a major junction I-49 & US 412. Too many years have gone by without a remodel. The people in the community and travelers in general desrve better. Im sure theyve made more than enough money to cover the upgrades.

Jo
Review №71

Always nice clean rest rooms. Friendly cashiers. Quick to check out. Great place!

Be
Review №72

Lay out is a bit weird, but its to help the truckers so its cool. Staff has been very helpful and friendly the couple of times Ive gone.

In
Review №73

Wonderful staff, they were very polite, inside the store was clean and approachable.will visit again

Na
Review №74

Love the coffee wish bean to cup was working properly and why oh why can we not get dill relish for out hotdogs?? There 2 type sweet relish dietitians say no anyway just saying would like the dill

R
Review №75

Great stop for fuel and we grabbed burgers and fries at the adjoining Burger King.

Ma
Review №76

No semi truck parking

Be
Review №77

Its a fairly good place to eat. The parking could use an upgrade for people towing trailers.

Le
Review №78

An amazing place for a quick stop, lots of snacks and clean rest room.

Th
Review №79

Bathrooms were clean and they had the best price on gas.

Br
Review №80

It IS very small. The Pilot app states that this place has 75 parking spaces. There are maybe 25 and 7 reserved parking spots. That being said, the showers are clean and available every time Ive been here. After 1700 trucks pull in and leave because its full.

To
Review №81

Small Pilot. Not alot of parking. I normally am bobtail when here so I park in the regular parking lime the rest. All but once there have been some creepy individuals hanging out there. I have never been treated badly by any employee and the BK here is decent.

Ja
Review №82

Clean showers great people I will stop there again

er
Review №83

It a good place for coffee but the parking is something to be desired

Ro
Review №84

Not a well designed truck stop. They have about twenty five truck parking spots, with ten of those being reserve. at right at twenty bucks a spot I might add. good coffee, a Burger King inside the store, and a pop eyes chicken next door does help.

Do
Review №85

Great people, nice and clean showers! However there needs to be some stools in the showers for larger people to use to help get dressed!

Ba
Review №86

Best gas price Ive found today!Staff is always friendly n helpful!

M
Review №87

All paid parking

To
Review №88

Always a very nice place to go for gas & quick food & the gentlemen who seem to always be there no matter when I make my put stop coming from Dallas they are the most kindest & helpful men 🤗🤗🤗

Sc
Review №89

The employees are always friendly and very professional. They always make you feel welcome here.

Jo
Review №90

One of the few Truck stops along HWY 71. Has a Burger King installed as well as showers accessories and other basic trucking necessities.

Ca
Review №91

Always a must stop when traveling from Tulsa to Elkins, AR. One stop shopping!! Good food, clean restrooms, nice place!!

Do
Review №92

Parking is tight. More than half the spots are reserved. No hot water in showers.

An
Review №93

Open spaces and friendly atmosphere, has showers for $12. Great for truckers, right off I-49.

Br
Review №94

Refused to make a sale to a truck driver because he didn’t have a mask. Lost 2 sales today and will not be returning to a truck stop that treats our truckers like that.

Va
Review №95

Very friendly but not enough parking its like pulling into a Waffle House please get more parking space I dont know what his truckers are going to do I had to drive up to Missouri insane but your staff was so friendly you guys are awesome I will pilot

Am
Review №96

Took a shower and stayed the night. Definitely would recommend it

Tr
Review №97

Way too small and half available parking is reserved,in f)n believable

To
Review №98

Good price fast service and great coffee.

Tr
Review №99

I love the ice here!! As a trucker wed love to see more healthy options food and drink wise please!!

WA
Review №100

Pilots has good coffee, dependable grill and some fresh items. It really is a full service truck stop. Clean bathrooms and friendly staff this trip, I recommend it for a pitstop, gas or food.

Information
100 Photos
100 Comments
4 Rating
  • Address:5660 W Sunset Ave, Springdale, AR 72762, United States
  • Site:https://locations.pilotflyingj.com/us/ar/springdale/5660-west-sunset-avenue
  • Phone:+1 479-872-6100
Categories
  • Convenience store
  • Truck stop
  • Gas station
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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