Ste staff here is knowledgeable, friendly and decidedly patriotic... you gotta love this place. Their prices are fair and they seem to have a pretty good selection even when supplies are lean.

This is one of the best places in Northwest Arkansas to buy or sell a firearm, ammunition, accessories, or, just to go look around and talk to the knowledgeable staff. Very helpful with a wide selection of brands and calibers. 10/10 will buy another firearm here.

Had an issue with a flamethrower we purchased. Guys were on top of it, swapped it out and even tested the new one for us. Thanks!!!! Will definitely be back!!!

Excellent people and most impressive gun shop in the area, as well as tactical gear and ammo!

Went in with my step dad today. They have an excellent staff David was very helpful and has a great sense of humor.

This is an amazing gun store. They usually (current year an exception obviously) have a great selection and good knowledge on their inventory. It is one of the few places locally that you can find older, used firearms. When their service is good, it fantastic. Which makes it sad when their service is poor. Because then it is the worst in the area. Problem is you dont know when it will be one or the other. I have walked out without making purchases because of the service. Other times I have bought far more than I intended because of how great it was.

The guy wears the gun on his hip is to busy drinking coffee and bragging about getting drunk the nite before not interested in helping the customer offered him a price on a used gun and looked at me like I was crazy and said no and walked off not no sorry I cant, very rude never shop there again, I always try to shop local small shops but im done here.

Dont know the gentlemans name, but hes significantly taller than The other sales staff on the floor. What a professional, patient, very informed, great attitude. I quit going to this store because of the attitude I consistently ran into with other sales staff. Only went back because of the current shortages of firearms and ammo, and was looking for a specific firearm for my wife. Will return specifically because of the quality of service he provides.

$35 to put on a flash hider. Absolutely ridiculous

If it is your only option, go for it. If you can go anywhere else, do it.Prices for ammo is higher than average. I think there is one staff member who is actually helpful without an attitude. If you arent a southern conservative, well...I would grey man for sure. The confederate flag in their picture says enough.Price for a berretta pistol mag was $20 more than the manufacturer and $30 more than most online and local stores. Double check prices before buying.

Wont be going back here to shop. Ordered some ammo from their website. Said it was in stock and they would call when it was ready. Couple days later called to check and were told they did not have any in stock and the website was a drop at their location. Couple days later got a call it was there. When we went in the guys were very rude and said you cant order stuff to be dropped here. We dont do that! Tried explaining it was from THERE website. He knew nothing about it. Finally showed him the invoice and he said, oh...after asking a few others it the shipment was located.Very rude and unprofessional!!

Bass Pro told me that a 6mm round doesnt exist, and hung up me, made a quick call to these guys and got exactly what I needed!

Decent selection. I walked around for ten minutes or so, found a couple of pistols I wanted (it’s pretty unorganized), but the employees never asked if I needed help finding anything or even acknowledged that I was there. Prices were slightly higher than others, but ignoring customers definitely didn’t make me feel welcome and I’d rather not support their paychecks if they’re not willing to help.

Okay selection. Lots of Fudd stuff. Staff couldnt care less about you. I walked up to the counter to look at some stuff on the wall where TWO employees were standing chatting with one another and they just WALKED OFF without even acknowledging my existence. Has happened more than once on separate occasions. Rude. Azz staff. Would not recommend

So out of the 12+ times I’ve been in that store this is my conclusion. A couple guys in there really helpful and have great customer service skills but a majority of the staff does not! I wonder how many sales are losing just simply on how they are communicating with customers……

Me, and my husband went into Ozark Armory last Saturday, looking to buy a gun they didnt even acknowledge we were in the store one guy was just standing there, and the other guy was just to busy standing there playing with a hand gun he had in his hand. We just took are business somewhere else, and we did buy the gun we were looking for, so Ozark Armory I got nnews for you are not the only gun shop in town.

Although they have a wide variety, their prices are outrages. They want a $1.25 per 5.56 round. Granted ammo is scarce during these times but they are clearly Price gauging for their own personal gain to a level that is just flat out wrong. All their prices are 10%_20% higher than most all of the other gun stores in NWA

Ive decided to learn how to use a gun and get a concealed carry. When I asked to look at a gun that I could rack easily with my arthritic hands, the guy laughed at me. He showed me one gun and then walked off. Took my money elsewhere.

Ozark Armory has one the best selections in NWA when it comes to not only guns/rifles, but parts and upgrades for many types of firearms. Pricing is on point! Ive been doing lots of shopping there lately and the guys there have been great. Ill be stopping by again soon!(They have some cool Ozark Armory decals for free!!)(Took my CC class there, wish yall offered classes again)

Cool things on sale and always have ammo

One of, if not THE best selection in the area. Staff always willing to let me handle stuff behind the counters and knowledgeable on their products. Prices are average for new products and good for used ones.

Was looking for something to scare the opossums that run wild on my land. Looked for days, researched, and the right tool was what they recommended to me the first visit. I have killed 46 opossums in the last two weeks. Good-eating at our house and no more varmints.

I have been dealing with Ozark Armory for at least 20yrs, with both old (Bill) and new (Dean) owners. I have never had a bad expierance with them, either with the sales people or owners. As for prices, and under our capitalistic economic system, supply and demand, etc., you cannot except them to compete with the big chain stores on a level playing field. Their prices are fair and they are always having sales on firearms and other items. They have always been spot-on on help, advice and service.I am a customer for life...

I was in the store today willing to spend 800 on a firearm I was in the there for 10 to 15 min no one was eager to help me find what I was looking for. The old guy with long hair didnt bother to to help me or the other one was playing on the computer, I went to bass pro and got the revolver I wanted I will never go there again for anything.

Like the store,they have a great selection. Called today looking for some AR parts and they had them on the shelf. I drove to the shop ( 100 mile round trip )went in and located what i needed on the wall. The saleman was helping another customer so i waited for him to finish with them. When he finished he proceeded to sit down on a stool and stare at his phone for a few minutes and then got up and walked right by me, didnt ask if he could help me, and never came back. I waited at least 10 more minutes at the counter before anyone asked me if i needed help. I understand it was fairly busy and im no more important than the next guy but when a person is blatantly ignored i guess its time to find a different avenue for my needs.

Friendly and very knowledgeable staff. Wide selection of handguns, rifles and shotguns. Accessories galore to outfit them all, too! Tucked away, just off 71B North in Springdale, its definitely a great place to check out and shop for all your pew-pew needs!

It was better under Bill. Prices are less on the reasonable side now, even on ammo that I can find as low as .20 per round in similar amounts from sgammo, they charge over .50 per round. Its still one of the better stores in the area, with the negative changes that just says a lot about how this area has changed.

I went in there Tuesday afternoon (on July 9) looking for a particular item. I could see 2 salesmen who were waiting on other customers. I wandered around the store looking for 5 minutes and then stood at the counter for 5 more (according to my watch). Salesmen waled by me several times with out a be with you shortly, Howre you doing or even boy you sure are funny looking. In fact they seemed to be avoiding eye contact. One even moved past me at the counter and went to the far end and stood there shuffling paperwork. 2 other customers came in after me and a third salesperson appeared. When those customers were being waited on and I was still ignored, I literally threw my hands in the air and walked to the door. As I walked by some of the salesmen, not a one acknowledged me. I took my business elsewhere. It is too bad as the selection of firearms looked nice and I had found a couple of things (besides guns) that I was going to purchase.

Love this place. The staff is super helpful and nice. Went here to get my husbands birthday present and they were great at knowing what I wanted. I didnt feel at all like they treated me any different cause Im a girl. I will definitely be coming back for future purchases.

When new owners took over Ozark Armory went in the toilet. Employees really do need trained in customer service. In the past I could trade and buy here and feel good about doing business here. Not anymore. The last two visits I was treated like someone the salesman were trying to screw over on a trade. I left knowing I would never come back and found the same gun at Academy for 50 dollars less. So thank you for driving your loyal customers away to better businesses.

Honest and helpful staff. Its rare to get honesty in todays business landscape and I appreciate it here at Ozark Armory.

Absolutely Awesome!!! Great Selection, Low Prices & Friendly Helpful Service; they even have a Gun Smith. Unfortunatly, they lack curtain machinery. So, some work requires another Gun Smith. If they get the other equipment & theyd be my one stop shop. Great People...

Great selection, great crew. Didnt feel pressured to buy nor ignored for not buying like some shops Ive been too. Good place

Awesome company to deal with. They made a fair trade with me. I’m very happy and will only do business with them.

Went by today first time, very impressed and will return soon.

Store- Good, a lot of guns and gun related accesories. You will find what you are looking for.Prices - very goodStaff - okay (older guys are excelent/ younger guys not so much, very akward and project insecurity)Customer service - meh, choppy phone line on their end sometimesFFL - they will not contact you. So wait a day after your gun is delivered and inquire about your gun in person. (You get a pair of Free headphones though, so it kinda makes up for the $35)

If i could leave Zero stars i would. completely UNPROFESSIONAL and SKETCHY crooks, I HIGHLY do NOT recommend doing ANY sort of business with this company!

I like the selection, the military surplus. Best recommendation I have for you is to know what you want, grab it and take it up to the counter. Prices arent gouged too much, we all want to make a profit, I guess.Try to go in on a slower day, if you want customer service, or dress all on black, that will make them uncomfortable enough to try to help you, and get you out fast.Do your research first, and dont expect too many questions answered. If youre iffy on the quality of a firearm, dont buy it.All in all, Id recommend. I generally dont like people up in my face about helping me. Bought numerous firearms from them, it was a reasonably fast process.

Nice selection of guns and the staff is knowledgable when you get a chance to talk to one of them. That was my biggest issue. 2 of the staff were standing around talking with 3 other customers talking shop. They werent buying anything, just chatting like long lost cousins. My guess.. Regulars who hang out up there.After wandering around for what seemed like an hour I was finally able to look at a pistol when I had the nerve to interrupt their conversation. The other 3 men quickly left while the extra staff member wandered off like a lost puppy. My staff member quickly lost interest in me when he discovered I was looking for a used pistol in the $350 range and left me standing at the counter looking to go help a bigger spending customer.I guess I just didnt impress them. What they didnt know is the fact I intended on buying about $1500 worth of firearms that day with cash in hand. I left without spending a dime.Suggestion to the staff... Stop talking shop with the guys you see everyday and do your job! When someone new comes in, treat them like you want their business.

I have bought several guns and accessories from the Ozark Armory. I really like the place. I am also one that likes to browse without being bothered (think car salesman). I will say i have seen some prices that are ridiculous and some that are better than anywhere. Service is the only thing that has been lacking in my experience. Most of the time they have been busy but other times it is hard to get help. there are some that have been grumpy with me as i asked questions and some that helped me out a lot. I would recommend stopping. I really like the selection.

Walked into the store there was 2 employees and 1 customer. Was there to buy a gun that I was told they had when I called a few days earlier $1000.00 stood over by the ar10 section waiting. Another customer walks in and said he was there to pick up a couple guns they jumped right on that. I made sure I was seen on numerous occasions. That customer left with his guns and then the other employee begins helping the other customer that was there. I was there for 20 minutes and never even had anything said to me much less any help. I walk towards the door and still nothing was said to me so I left. I called up there and the younger guy answered the phone I asked him who the owner was and he stuttered around and said we really don’t have one. WHAT KINDA ANSWER IS THAT EVERY BUSINESS HAS AN OWNER. Bought guns and ammo from here before but not again and sounds like the owner should get a better grip on his employees

Great facility. Great selection. Prices high. Staff indifferent.

Would rate selection a 5. Service was subpar. Staff appeared as if they would rather be somewhere else. Looking at a rifle that a big box competitor had for a lot less. I try to buy local and when I asked if the could come down some the reply I got was only the owner could do that and they were out of town. No employee empowered to make decisions.

Friendly and knowledgeable staff - let us look around as long as we wanted, but when we finally asked for help, they were right on the spot. They were very patient with us and answered all our questions, helping us chose equipment that both my wife and I could use and enjoy.Prices were excellent (we checked on the internet and had a good idea of prices before we went there) and so was the selection. Highly recommended.

I have no idea where the 5 stars are coming from. Inconsistent prices among all firearms, appauling customer service, and lack of professionalism on any level. The young man that checked me out might as well have spat in my face. I recommend to anyone considering giving this place a try to go somewhere where youll at least be treated like a human being.

Can’t express how great these guys are. They are an old school gun shop, a handshake is their word, they take care of their customers. Couldn’t give higher marks. Thanks Mike. 🤟🏼

Excellent customer service, very knowledgeable about inventory. Iill definitely shop there again!

Its under new ownership...most of the counter people are pretty knowledgeable...i have bought my last 4 guns from them.....FYI not a place I would sell my gun...they try to buy used guns cheap. Im not going to knock them for that, just saying.

I got a great deal on the MKIII after a lot of comparative shopping, they were swift to acknowledge me--but was there with my cranky old dad, who they seemed to like. When I went in alone, or while I was wandering around looking for accessories, I was ignored as well. I chalked it up to my being a female. I just called there and talked to Jim about selling estate guns, and he was very thoughtful, helpful and willing to ask a lot of questions. Will report after I bring the old guns in on Monday

Excellent staff very professional service! Best place for firearms in NWA! ❤️

Helpful staff and a good selection

First and last visit to this place. I dont like to leave negative reviews but the staff was very rude. Particularly the younger guy with the forearm tattoos. With so many other options available its hard to see why I would ever return to a place where I was treated with such contempt by the staff.

I read a lot of reviews and I have had a very different experience than most of these people. I like to shop here and buy every once in a while. Every time I come in Im greeted at the door and helped very quickly. The selection is good and some guns are priced very well. This is my preferred gun store in NWA for now.

The Ozark Armory employs serious and dedicated workers. They are not there to be friendly but to help good customers. ( people actually there to buy something, and not just there to browse and pick up weapons). Dont expect to be greeted when you walk in but if you have a question or want something, then you will be helped. Otherwise you are going to be over looked.

I was in the store for almost an hour and was ignored for most of it while the employees chatted with regulars.... You know who I mean, the guys that can be found hanging out there for hours on a regular basis. Evidently my desire to purchase a few used pistols wasnt enough enticement to pull them away from their conversations with those not purchasing anything. Too bad

Amazing inventory! Largest gun store I have been to. Very impressed with staff and everything overall.

Awesome everyone was knowable willing to help offers to order what ever you. Need thanks for all your help

Great place the boys here arw helpful and friendly. Own two guns I get form here.

I figured I would support local business instead of going to Cabela’s or Academy. Employees are extremely rude. Seemed very apparent that if you don’t look like you belong in their store they want nothing to do with you.

I usually buy all my guns here but I guess it got a new owner awhile back and ever since then it has gone downhill. I went there the other day and the AC was out and it was so miserable I left. I had to buy my gun at Cabelas. It stunk in there and was hot as hell im surprised the guns aren’t starting to rust in those conditions.

Always a good experience great people !! My place to buy a gun !!

The employees at ozark armory are awesome! People that complain about not getting help do not understand how gun shops work and have never worked in one. 90% of people come to look at stuff. They don’t want to be that annoying high pressure salesman that won’t leave you alone. If you want help, ask, they will jump at the opportunity to help you. Also, they have to finish one gun sale at a time. “Shuffling paperwork and playing on the computer” is something they are required to do before they start another sale. They sell firearms not boxes of candy, it takes awhile. They streamline the gun buying process faster than any big box store in our area. I’ve seen people bring guns in there that they had bought at Basspro or Academy and it would have a problem and the salesman would fix their gun and not charge them a thing. That’s customer service right there. They take great care of people. I’ve seen it every time I go in there and I frequent their store almost weekly. Biggest gun shop in the state. FACT! Best gun shop in the state. FACT! Best customer service of any gun shop. FACT! Why shop anywhere else.

Great people - easy to do business with - honest & caring - have purchased 5+ guns there & will continue to do so.

Great shop. Very nice and helpful staff. Very competitive pricing.

These guys are the worst. I tried to buy a gun from them. Had over a grand cash in my pocket and they never even came near me. I feel like it was racial profiling, but I dont want to cry wolf. The kid in there needed to loose weight too. Not sure if he worked there or was just looking. Bad place.

Used to be my go to gun store. Ive never emhad a problem getting help. Have purchased several guns. I do agree they doctor their own reviews. A few weeks ago they decided not to budge 28 dollars on a 400 dollar pistol that acad

They have a very good knowledge on guns if you ask them a question they do know the answer

Great guys will help you with anything youneed great prices to used and new guns definitely do all my business there

I agree with some of the other reviews. I have been in there before and felt like it was difficult to get someone to talk to me, and when they did, didnt really feel like they wanted to speak with me.I will say this though, the last time I was in there, I was treated very well. Got a fair price on a trade, and good customer service.

Great experience withpurshadr of a new keltec sub2000 could get much of a deal on another in stock gun so I didn’t buy it went else where saved money.

Competitive prices, OK Service, great selection.

Ive bought four pistols from Ozark Armory and I must say that every purchase has been as good as I could ask for. Its a great gun shop.

I completely agree that anyone giving this place a good review is someone getting something for it. Ive been in here several times since all the way back when it was in the old building, and never bought anything. Prices are too high and Ive walked out several times without even being talked to. I honestly dont know how this place stays in business with all the other places in NWA there are to buy the same stuff. Save yourself some time and go to Cabelas or Academy.

Great selection kind of like a mini gun show, lots of glocks more 1911 kimbers than you will see anywhere Springfields they got them all 1st class know what there talking about guys. so if they dont have it they can get it if they cant you probably dont need it.only shop for me.

I go in here at least once a month to browse or buy ammo. I dont know about the flood of bad reviews but every time I enter Im treated with respect. What most of you dont realize is that you approach their sales team. If you dont like waiting be proactive and greet them. Their bad service is because they are guarding hundreds of thousands of dollars worth of firearms and ammunition. They always treat me with respect and if you insult individual employees based on physical appearance then I hope anyone immediately discredits your reviews. They have good prices and a large selection. And every time I enter I see more customers being rude and obnoxious which in turn is going to get you no where. A few of the staff is soft spoken but you have to realize when carrying a firearm like the entire staff does you have to maintain an entirely different mindset. I apologize to the employees for having to deal with these nutjobs. Its an armory not a museum. Do your research before entering. But if you have questions they will answer to the best of their knowledge. Treat them with respect and they will do the same. They are my go to gun shop. Helpful and knowledgeable staff, would recommend to anyone looking for fair prices. And remember. Dont bring in a loaded gun. Keep gun in case or with a breech lock until informing a staff member of your inquiry, and WHEN DOING A CHAMBER CHECK DO NOT DRAW THE FIREARM WITHOUT TELLING THEM BEFORE HAND THAT YOURE ABOUT TO CLEAR THE CHAMBER. They are there to help you but you have to make sure youre not the cause of their trouble.

They are very helpful and will talk with you about what is best for you they dont try to force a sale on you and can best any price around plus they have the best self defense ammo around

Incredible inventory, theyve got everything! Almost any gun you could want, rifles, ARs, laser sights, extra mags, etc. etc. etc. Prices are the best in the country! Ill buy there, then have them FFL transfer it to a gun shop in my home state for pickup. Staff friendly, knowlegable, and helpful.

Great place

Good, honest people that will help with any questions. Im a big fan of being able to see the prices of everything as opposed to constantly ask for for someone behind the counter to tell me - thats the only drawback to this store.

They may have the best selection of firearms around NWA. That does not make up for the terrible customer service youre likely to experience here. I came in here on one occasion with cash in-hand ready to make a purchase. After standing at the gun counter for about 10 minutes without being acknowledged, I left. Another visit, I had tried to ask some questions about a Mosin, and was talked down to rudely, and so I promptly left. I decided to give them another shot & went back and was once again ignored. That would be the last time I set foot in the Ozark Armory. With the convenience and savings of purchasing online, that has been my solution.I understand that not everybody has the same experience. Ive been in the store and have seen some people, presumably regulars or friends, get the VIP treatment.

Bought several guns here good group of people

Although customer service has always been poor, I have purchased A LOT of guns, holsters, ammo, etc from this business. After putting a gun on layaway I had some financial problems come up and knew there was no way that I would be able to pay this particular firearm off in time so I went in and found a less expensive firearm to purchase and asked to credit my deposit to this one and told them I would pay the balance right then. I had just paid $60 that day and they were going to take that money off of the amount that they would give me credit for. NO WHERE on the layaway slip or in the store does it say anything about that and I wasnt asking for money back, just wanting to buy another firearm. Although I could fight it I just told them to give the balance of my money back and took the hit. What a way to treat a long time customer and one that would have bought many more items from them. Take $60 to lose much more on a loyal customer. I guess its a good thing since they are always at least $30 higher than the competition. Ill have to drive farther now to do business with someone else but I would drive to South America to purchase something before I would even step in this store again. Too many options around.

Needs to improve customer service. first and last time ill step foot in there. their employees are extremely rude and lazy

Ammo prices good gun prices a little high though certain guns deals can be found plus most is negotiable

Great guys. Fair pricing honest

Always decent prices and good selection, staff is like family, new owner is enthusiastic about pleasing customers.

Very polite and helpful employees. Found what I needed.

Very helpful and knowledgeable satisfied customer here.

They have good guns at good prices. The people that work there are completely unreliable though.

Purchased two guns from them so far. Polite, knowledgeable, quick service.

Great people working here very knowledgeable.

Best place for 2a fun in nwa!

Went in the see if they had a gunsmith on staff. Looked around alittle then went to counter for help. After waiting about 10 to 15 minutes at the counter a young kid finally asked if I needed help (did not seem too interested in helping). Told him what I was looking for. When I told him the type of rifle I needed work on, his attitude changed from indifferent to sarcastic. I guess old military rifles are frowned upon in his world. Was told they did not have a gunsmith. Left without even a recommendation of where I might be able to get service work done (I asked!). Did see a few things that spurred my interest, but first time and last time I go in. Not worth the attitude.

Professional patience

I have gone down two different times with my husband to buy ammo, gun, and a case for my pistol. I waited both times at the counter for help. I was passed up and the only reason I can figure out is that I was a girl. I was ignored Other people that just came in the store were helped before me after I was at the counter and several employees walked by me and help other people. I walked out you lost my business

Really rude. Every time I go there, they always ignore me and never ask if I need help. Been there about 3 times never going back.

Great staff and love the selection.

Great store and customer service

Knowledgable with good hours.

Buyer beware! My experience with this company was very bad. I dont feel they are ethical. Previous owner was ok but I would not do business with current ownership