Forces employees to give a speech about mask mandates that they were never told what the speech was going to be about. Try to take this post down and sue me, I will bankrupt this company.
I love this store! Not only a distribution center for their catalog products theyve been kind enough to stock and staff a storefront for those of us who live close enough to go a time or two a year. My hubby calls it a pilgrimage. If I lived closer Id try to get a job there.
Very well organized craft / outlet store. Checkout their website before visiting. Herrschners is well known nationally for a wide variety of craft and fiber arts supplies.
Love the crafts, I wish they had more stamped cross stitch. They have allot of other kinds counted etc but only a few stamped cross stitch. Ive done most of them they need to redo it
Place very clean, staff very nice and helpful. Prices were good
A wonderful variety of materials, crafts and biggest selection of yarn anywhere!!! Love this store!!! Worth a trip!!
If youre into crafts- this store is for you! They have a little bit of every craft, but especially yarn and needle crafts. In the front room, they have their newer selections of crafts and as a bonus, they have a back room that is full of discounted crafts. Each time I am in the Stevens Point area, this is a MUST. Big selection!
First time I ever was in the store very organized huge variety very friendly staff prices should have been lower it was a Craft outlet store I always received the catalog from the store and I got to walk in it for the first time and it was wonderful good experience
Had some great buys today. Staff are all very kind and helpful.
Since I posted this, I got a call from Cathy, a supervisor and she offered to help me with this issue! I was surprised and impressed with this fantastic customer service! I will continue to be a customer of Herrschners more than ever!I ordered yarn to make a fisherman afghan. The description said it was Worsted weight and the recommended crochet hook is an I which is what I needed for the project. When I received my yarn, it was more Sport or baby weight which is much thinner than the normal worsted weight yarn I have used for over 50 years. When I called to get return instructions, I was told I would not get reimbursed for either their shipping cost to me or the shipping to return the yarn. The customer service representative told me that it was up to the yarn manufacturer to describe the product as they saw fit. This is unacceptable in my opinion especially with so many companies paying for shipping returns. I will NEVER use Herrschners again and now have to find a use for 26 skeins of very thin yarn.
So many crafting materials to look at. Could spend a lot of time just looking
LOVE this store! You wont find the selection here any other place. Unbelievable projects/kits to gift to people in my life. Amazing high quality quilting fabrics to browse through. Every imagineable novelty and coordinating blenders. Lots of samples! Puzzles always jump into my cart, as does my favorite yarns. We bought a lot of toys for the grandkids last time through.When you see the samples, you know you can make the project! Friendly staff. Great sales! Well worth the stop!
Highly recommend to all crafters! Great company! We go every time were in town! Seriously, you gotta go!
Great craft store and the clerks are always willing to help.
Has some nice deals in the warehouse but the prices in the store are high. There is a quietness to the store not openly friendly.
Lots of puzzles to choose from ❤️❤️❤️ also any craft youre into, youll find in this store. They have a HUGE selection of diamond art diamonds to create your own image or replace yours if they get tipped over... Amazing selection and helpful friendly staff.
Worst place ever! The mask police is waiting at the door when you go in! If you have a medical condition, you are not allowed to go in unless your entire mouth and nose are covered! Then the lady asked where our medical note was!!! Personally owned is what we were told... They can do what they want. NEVER WILL WE STEP FOOT OR ORDER FROM THEM! Liberal hacks! Useless! Take away our freedoms more and more!
Love this place. If you are looking for crafts, this is the place to go. Its fun to look and buy. There are always surprises to find in the bargain room.
I ordered Herrschners online mystery mill ends deal with decent success, so I decided to give their annual warehouse sale a try after seeing it promoted by a Youtube influencer.Unfortunately, they do not (or did not during this sale) update their website in real time with which products were in-stock. I was able to pay for and finalize my order with multiple products that ultimately ended up being out of stock, yet they continued to show as available on Herrschners website for more than a week after my incomplete order was shipped to me (which took a week+ to ship after payment).Now, a month later, after reaching out to customer service myself to confirm if the missing items are still set to be back in stock this Thursday July 8th, I was now told that they have no clue when or if theyll ever be back in-stock, let alone ship out.Not only were these items I had paid for out of stock, but Herrschners didnt bother to proactively communicate to me that items would be missing from my delivered order or when I might expect to receive the missing items. I had to hunt down this info on my own. And once again today, Herrschners didnt proactively communicate to me that the original in-stock date was now no longer valid, rather they have no clue if theyll be able to send me my items. I had to initiate the communication.While I do appreciate that Herrschners may have been overwhelmed by the success that this sale achieved and were not prepared to handle the volume of orders it produced, effective customer service that communicates these short comings in a timely manner does go a long way. The customer service reps I interacted with clearly did not care about the missing items and Herrschners short comings in the situation. Had there been any remorse, apology, or proactive communication attempts made to let me know what was happening with my order, I would be willing to give them another chance but none of that has happened.Just a word of warning to others for future sales, dont get too excited for any of their products until it actually arrives on your doorstep.
I use to love this shop. Spent hundreds there each month. But not anymore. I have a valid medical condition which makes it impossible to wear a mask. I was made to feel less then human today because the face covering I was wearing wasnt to their standard. I was trying to comply the best I could with a very sheer scarf. I left in tears and in with a panic atrack.
Herrschners is one of the best places to get needle work supplies. Cross stitch, crochet, knitting, embroidery. Great customer service. O got my last order in a week. They are on top of things.
Never knew the store carried a great selection of jigsaw puzzles! Even matched the sale prices shown on their website.
A lot of yarn and cross-stitch supplies. I didnt find the prices on fabric to be that reasonable.
Anyone who does knitting, crocheting, loves cool puzzles, does embroidery, etc should come here. Warehouse sales are good pricing.
Lots of yarn and fabric and tools to do your projects with them. Other items as well. Nice clean store..
Variety, value and always coming out with new ideas! ♥️
Great place! I was able to get what I wanted without having to order it online.
Their yarn stock is getting better and better every time I go. I have found a lot of hidden gems there!
Herrschners is great. My purchases arrive quickly and are exactly as described online. High quality, rich, beautifully hued yarn. I am never disappointed when I shop online here.
Great selection of items! Very helpful staff!
I have been delighted with the variety of puzzles available. The service has been terrific, too.
This order is my first from herrschners and in fact got it through walmart.the pacage arrived in excelantcondion.i like the kit,but being a first time beader,i found the instrution hard to understandbut i have worked a sistom out
Love this place! If you havent had a chance to stop, there are crafts for all different types of interests including but not limited to diamond painting, puzzles, knitting, needlepoint, kids crafts, etc.
Love going to the store. I shop online but there are things you cant get online. The store has fabric, yarn types and colors you cant order online. The people are really nice and helpful.
Love shopping for yarn there.
Store is small, but they have a nice variety. Prices are average. Store is clean and tidy. Fabric, yarn, puzzles, as seen on tv products, and more.
Great place to get crafting supplies like yarn, cross stitch, and some fabric
I love this place !!!! my orders keep getting bigger.... :pHerrschners consistently has the lowest prices.youre paying too much if you shop anywhere else.
By far my favorite craft supply store
Love looking T all and seeing new ideas to make
Always has great craft supplies and projects
Yarn sale...great clerks helped me find the perfect childs sweater pattern.My husband found a cool clock
All your crafting needs in one place. My wife got yarn she needed for her newest project.
Great place.
Lots of things to look at and decide what project to start next.
Very clean and staff was helpful
Not my kind of place, but my wife went catatonic. If you are in to needlepoint or knitting this is the Nirvana you have been looking for. They have a wide variety of kits and accessories for the merely curious to the dead pan serious. We met a lady from Texas that told us she had been there for two hours and filled two shopping carts. Careful guys, make sure she does not have her credit card with her!
If you love to craft from crochet to quilting from baking to jigsaw puzzles, and just about anything else you can think of this is the place for you... They do a ton of mail-order, they have a store here, and best of all of you love close enough to take advantage of it... Im almost 4 hours away but I come every year, they have an annual warehouse sale with amazing bargains
Easy delivery. Unloaded in 28.5 minutes
I had an excellent experience with my last visit. The clerks were very friendly, courteous, and helpful with my needs! A huge Thanks to all in Whitting. The store was very clean and organized as well. I highly recommend Herrschners retail store for all!
Offers many crafting items for knitting, crochet, embroidery, and quilting. To mention a few. Friendly and helpful staff.
Be very careful when you come here! It is a dangerous place for people who sew or do any kind of yarn work. The yarn selections seem endless, one color and texture nicer than the next. Its so hard to choose, I just want them all! So, hold on tight to your wallet because the prices are also great!
Some beautiful fabrics but also expensive. Its a fun place to visit! Lots of craft items for anyone on your gift lift. They even have puzzles! Look for their sales, some great deals on yarn and other items during their warehouse sales.
The sales associates are so friendly and service oriented! They ALWAYS have helped me find whatever I have been looking for or something that will just work as well as a substitute. My FAVORITE craft store!
Very helpful, had what I needed. Sent my husband in as Im laid up post surgery. And they went out of their way to help him. Happy customer.
Great deals, great people.
I have ordered from them multiple times and never had an issue with them.
I went for the annual warehouse sale and I wasnt disappointed. I filled a shopping cart with beautiful yarn and I paid less than $100. Their sales are amazing. They have a wide selection of yarn and other craft supplies.
Well organized, clean, salespeople helpful!
Went to their yearly craft discount sale. They do have something for every craft project you can imagine. Some stuff gets quickly picked through. They also have the regular store. The discount reduction sale is in a warehouse like building. I gave it only 4 stars because it was hot and the warehouse has no air conditioning. But a fun way to spend an afternoon.
My babe likes working and I hope he continues to work harder.
One of the top reasons I am glad we moved to central Wisconsin is my proximity to Herrschners. Amazing selection of craft supplies and yarn. If you dont see it in the store, just ask and theyll get it in the warehouse. Super friendly and knowledgeable staff. I have never had a bad trip, or been disappointed in a product.
I have alwayz been able to find the best cross stitch, embroidery and puzzles here... The quality is very good, I adore their embroidery table toppers the best! Such a lovely 🎁 for a wedding, anniversary or new couple starting out! I have even gotten gorgeous cross stitch baby blanket kits that were ADORED by the new moms and dads!
Nothing I cant find at Joannes or Michaels.
I was very happy that they have a store. It was nice to see what is in the catalog in person. I live over 75 miles away so it was worth the drive.
Great store and selection
Went to the warehouse sale. Lots to choose from. Bring your own shopping bag not a lot of carts. And you would be wise to know how much yarn you need for your projects so you dont run out or have way too much. Great prices.
Took my mom there to get yarn and a larger set of knitting needles. Staff was friendly and very helpful! There was also a huge selection of yarn and other craft supplies. And yes, mom found exactly what she needed!
Love your spring rolls
Great prices, huge selection. Their in house brands are high quality plus they offer national brands like Caron, Red Heart, & Lion. My goto for knitting & crochet.
Herrschners has a great selection of craft items? My wife loves to shop there for stuff she cant find anywhere else
Staff was very friendly and helpful!
Its a great place. Great products. And exceptional service with smiles, and always glad to help my wife. Thx
I love Herrschners. It has the best yarn selection around and the prices are very reasonable. I go here for all my crochet needs.
Staff so friendly, helpful and knowledgeable.
My friend ordered a do it yourself Christmas ornament kit and it was very difficult to assemble, bad directions, cheap beads.
I can only speak to the level of customer service or lack there of, as I have never received the product I ordered. I imagine it would have been great quality, but we will never know.I had placed an order 6 weeks ago to get my grandmother yarn for your project she is trying to finish as a wedding gift. It was out of stock at the time I order, but was listed to be available May 15th. Still plenty of time for the project to complete.The date came and went, no communication and no item. I reached out by email as they are not accepting phone calls. Took them 5 days to get back to me to tell me it was backordered further to May 27th. Not sure why they couldnt email me the 15th to tell me they couldnt ship what I paid for and find out if I still wanted it. At this point, the 27th would still get here, so I accepted.May 27th came and went, no communication, no shipment and no item. I found their click to chat, they than tell me it is backordered until July 7th. I requested cancellation and they ended the chat session without assistance. I have emailed them 3 times in the last 8 days without a response. Now their click to chat is no longer available on their website, they are still not taking phone calls and refuse to provide any level of customer service.It is a shame as I am sure their products are the quality that my grandmother wants, but their service is horrible which outweighs product quality every time.I get that there are circumstances happening, but I am living and working in the same state they do and in customer service, which is why I was so patient with the lack of communication up front. Now I simply cannot keep being patient, just unfortunate that this is what my experience has been.
Called a request to the store. Employee found item for me over the phone. As it a gift for my mother it means a lot. Very polite staff.
Friendly folks.
Herrschners has been a very long-term mail order source for fiber arts. This store offers everything available by mail order as well as a brick and mortar source for locals or tourists. They offer classes. Copies of catalogs are available.The store has a restroom available for shoppers which is clean and handicap accessible.
Have shopped online from them many times. Realized they were only two hours away so took a day to drive up. They have a relatively large store, and if you dont see what you want they will get it from the warehouse. Friendly staff
If you love yarn this is the store for you!
I disabled, I did not go to the store, I do all my shopping over the internet mostly at amazon, there is one area of interest and thats a small area that a lot of Amish live in ( southwest of Camden ). I enjoy driving around in it.Remember dont stare or take any photographs of them, Id say they are just like us but they are not (probably better ) BE RESPECTFUL.
Such a wonderful yarn store!! Friendly staff too.
Great store.
Wonderful place for knitters and crocheted products. Must wear a mask and only 10 people at a time.
Great layout, selection and prices.
That was my first time in the store and I loved it. I been thinking of trying to crochet and found out they have classes so Im going to join them. Very friendly & helpful people.
Nice Christmas display up in the sale room. Always friendly and helpful staff. Whats really nice is that if youre looking for a product from the catalog that isnt in the retail store the staff will hop on a bike and get it for you!
For an out let things were pricey. They dont carry some of the things in the store that is on their website.
Loved it. Very large selection of many needle craft items and kits. Large yarn selection. Friendly helpful staff. I went for a sale and the prices were fabulous.
Awesome sale! Awesome day with girlfriends stocking up! And the tacos were fabulous! Cant wait for the next sale!
If you cant find it there, you arent looking hard enough.
Kind friendly helpful staff and they have wool roving!