Franks is the BOMB for hard-to-find parts. It would have cost 4 times the price for a plumber to switch out an outdoor faucet, but Franks came through. Might I add, the older gentleman was extremely knowledgeable and helpful - even called a company to verify the right part number. THANKS FRANKS!!

Love this store!! Always find what I am looking for here!! Great employees as well!!

If you are looking for a caring, knowledgeable, outgoing staff Franks is where you need to go. I am from out of town and needed to complete projects on an old house. Day after day I was approached with patience by floor staff who worked as a team to make each one of my projects run smoothly. The item return policy is understanding that each of your projects might be unique and you may need to switch out parts you purchase there. Service like this is becoming more rare be sure to visit Franks Hardware for what you need whether you are a local of area or a traveler!

Best place to have your keys made

Truly hometown service. Knowledgeable staff. Able to help me trouble shoot from a picture and a description and helped me find every part needed. Hours are a little tough for my personal schedule, but they are definitely worth it.

Franks hardware is always my first stop when doing home or shop repairs and maintenance. Their staff are the most knowledgeable and helpful in town.

Love this hardware store has everything and then some! Prices are great and the people are very friendly and helpful 👍

No problem doing business here for what I needed.

If they dont have it, you dont need it. Seriously great hardware store. Very helpful people.

Great place. The lost art of customer service is still alive here.

They have a lot of stuff. Staff is very helpfull. Quick in and out.

This place is amazing. They have all kinds of hardware, hard to find items. The staff knows what they are doing. They do a great job of finding what you need to get the job done. I would rather shop here than big box.

The best hardware store around. If its not in stock, they could probably get it for you. Good place for outdated or hard to find parts. Very helpful staff.

Never have I gotten wrong advice or not been able to get what I needed

Great people who take pride in there jobs...hard to find that nowadays

If you need it. This is the place to get it. A real hardware store, staffed by people who know.

The only place to go for ALL your hardware needs! Staff is always willing to help, and if you ask for recommendations on a project, they know what their talking about...they will paint the picture and draw it out for you, to make sure you understand, and grab all the necessary parts and resources needed for the job.

Service is top notch. They were very knowledgeable and helpful. They have a great hardware store.

If Franks dont have it, it doesnt exist. Incredible service and knowledge by all workers. My go to place

My go to when I dont have it in my basement..

They have everything and are very helpful

What can I say but Franks has it all and they beat and big box store with high quality knowledgeable customer service.

Couldnt have been more helpful!

Didnt have what I needed, but the clerk was very knowledgeable and made an extra effort to double check .

Very helpful and kind. Lots of choices. Young man helping me was not afraid to admit he didnt know the answer and quickly wp}ent and got another employee who knew the answer. What impressed me the most? When 2nd employee arrived, 1st employee stuck around to learn from him; he wanted to be able to answer the question the next time. Thats customer service!

Staff knowledge and assistance was excellent. Set me up with exactly what I needed. Thank you!

Had problems with a purchase while still in parking lot, they let me return it with the original packaging & purchase a different one. Would recommend!

Best store in Stevens Point.Very helpful, knowledgeable.If Franks dont have it you dont need it.

This is your classic hardware store, youll find yourself wondering how they have so many things youre looking for. From the standard run of the mill items to obscure hard to find hardware, consumables, repair items etc., they will be able to help get you back up and functional. Friendly, helpful staff and a clean, well organized store, worth the stop!!

Always a great place to go. They always have a helpful staff.

Always friendly help.

Franks is great. They can always find what I am looking for no matter what crazy things I walk in there with. Great customer service. Will definitely go there again.

Awsome and very helpful like always. Thats why I ❤ Your store!!

I owe so much to the wonderful people at Franks. They have helped me find the right item even when I had no idea what it should look like and then helped me repair the darn thing. Thank you, thank you and never leave us.

Always have what I need.

Employees are very helpful

Great service. Friendly staff.

Very nice people! Well stocked store.

Franks has old time customer service where they meet and greet you at the door and are ready to help you with your needs.

Great! Very helpful young man. He helped us find some new doorknobs for my Dads house. Great store!

Great place to shop. If they dont have it, then dont need it.

Best hardware store around

Not a better hardware store in this area.. KNOWLEDGABLE Staff. Many tools and parts not found at any box store...especially when attempting to repair older equipment and plumping fixtures.

Good employees.

This is the only real hardware store left in this area. If You need an item You can find it here. That along with friendly and knowledgeable employees make this my go to place for that one of a kind hardware item!

Great service and Ive always found what I needed there.

Very helpful

These guys have really got their stuff together. Friendly, knowledgeable and SUPERB inventory. Quality products as well that you wouldnt find at the big box stores.For those who are looking for GREAT ADVICE from folks who obviously have a great deal of experiences to draw on, to get the RIGHT hardware the first time and to get the job done WELL, this is your place!First call/stop every time we need something!

They are so helpful here! The employees ask you what you need, help you find what you want and lend advice if you ask. I love Franks! Its the go to hardware store for our family.

Helpful. Had the part i needed.

Friendly service, wide variety of parts, locally-owned

I LOVE this store!!! I have never had such great customer service. They are always willing to help you with anything if they can. I was there today & 3 employees asked me if I needed help. You just dont get this kind of service now days! TJ fixed my request and I was quite happy! This is a store also for women when you need help. So ladies dont be afraid to go & shop there or ask for help! You wont be disappointed.

Great old fashioned hardware store with friendly employees and great service.

Almost have everything youre looking for.

Love their customer service. I am always able to get help finding items, seconds after walking into the store.

Great service. Knowledgeable staff. This is old-school full service hardware (no lumber or appliances) at its (modern) best. Ive had more than one occasion where I could not find something at a big box store and the store associate for the big box asked Have you tried Franks?

Didnt have exactly what I needed worked on the parts my husband gave me...almost a half hour figured out a permanent and a better fix then getting the original parts. He was sincere, knowledgeable and explained in laymans term so I understood what he was doing...my daddy always told me. If Franks doesnt have it then nobody will.individual customer service is absolutely exceptional bar none. Thanks to u an impossible fix was easy!

The staff is very friendly and knowledgeable, and always willing to help whoever walks in the door. My fiance puts his tools through a lot, and has broken a number of Milwaukee tools. They do have a lifetime warranty, so we always take them to Franks to be sent in (among shopping there for other items). Again, they are always very friendly and helpful. Its unfortunate that a Harbor Freight went up right across the street, but with Franks knowledgeable staff and quality products, I dont think it will be an issue!

I use to love coming here until I noticed how some of the management treat their employees. Their names are Mary and Sarah. I work in customer service so I know that yelling at an employee in front of customers is very rude and disrespectful, not to mention very awkward for the customer. Sarah even made an employee cry, and thats to that outburst that customer will never come back to your store... Good job. You really need to get an additude adjustment! No one deserves to be treated like that, no one. Very disappointed. But the rest of the staff are very friendly and helpful despite working in this harsh work environment.

Love this place - always very helpful EVERY time I go there .

Courteous knowledgeable staff, good prices, and the advice is spot on.

Great hardware store. If they dont have what you need no one does.

They are amazing: extremely knowledgeable and helpful. Theyll even wish you luck.If you need help with fasteners, definitely go to Franks.

These guys are great. I came in with a kitchen sink sprayer hose to replace and it was unbranded. First I was greeted warmly as soon as I came in, the guy and another associate asked if they could help. After a couple looks at the ends of the hose they could tell it was a non-standard part and took me right to the area to see if they had something anyway. They didnt but brought me to the back to get further assistance from an obvious veteran. Still no luck, but they were not done trying yet. They looked through books to try and find a match and even took a picture of it to send to their plumber advisor. They took my # to call me with the news.Fantastic customer service.

One of a dying breed they immediately ask you if you need help when you enter stock supplies of all type 🤙

Excellent service! Had a nice guy help me find my mower blades. And the cash register associate thanked me for my biz. Will shop Franks for more

Has a little bit of items that are hard to find

Always fast, friendly and helpful

Had some paint mixed today .. as always, great service! 😊👍

Best costumer service there is. Always have what Im looking for. And the prices are super reasonable

There is always someone to help find what Im looking for.

We ordered and bought a snow rake from Frank’s Hardware. They got it in quickly and were very helpful and knowledgeable about it. Great customer service!

I can always find things here that I cannot find anywhere else. An they are so nice and knowledgeable!

Great place for you hardware needs. They carry what others dont have.

If you need it, they either have it or will try to get it.. love Franks

By far the best service in town, could not recommend them any higher if I tried. The whole team there offers both a pleasant and educational experience during every visit.

Service is quick and they are willing to help but the atmosphere seems to lack a *happy feeling* thats my opinion. I was treated nicely and they are knowledgeable in many things. They are also willing to tell you right away if they have something or not and where you can get it if they do not have it in stock.

Great service. Had everything I needed.

Great service. I was greeted by a new employee who was new enough to get an experienced person for my unique need. I hate it when someone tries to fake it. She brought me to several things that were close to my need. We finally found something that works.

Helpful staff. Can get just about anything

One of my favorite stores in town. They have everything you need and there are knowledgeable employees around every corner. Highest recommendation.

They have what you need ☺️

Great store. In need of a couple of items after they closed. Let me in and spent 15 minutes helping. Had everything I needed as well. Best store

Very helpful and had what I needed

Outstanding service. Great selection. You would have to travel quite a distance to find this kind of selection of tools and hardware.

Friendly and very helpful. Had a key no one else could cut. Not a problem for them.

Great hardware store. Has want I am looking for and the employees are of great help.

Very helpful staff. If Franks doesnt have it you dont need it.

Excellent place for those DIY projects or hard to find parts and pieces. The old timers also know their stuff too!

Good hardware store always has what I need. The people who work there are always very helpful.

If Frannks doesnt have it they dont make it.

We had a key made their. They are very knowlegable about the programming requirements for new keys in late model cars. They are also very good about helping you find what youre looking for.

Very good service over there I love going over there when you need something they have it any questions or there to help you I would go there more and more times than anywhere else very good service

Great place, they are always asking if you need help and willing to guide you through you project.

Best hometown hardware store ever!!!

Easy to find what I was looking for and the Staff is Awesome

Franks is great to do business with. They are courteous and helpful.This is a business that is a value to have on the east side of town.

I have learned that if Franks doesnt have it I dont need it! One time I was in search of a castle nut for an axle. After calling every auto parts store with no success. I stopped at Franks Hardware and they had it! Today my torsion spring broke on my garage door. Menards would have had to order it. Fleet Farm didnt have it. A local garage shop would have to make it. I stopped in at Franks and they had it in stock!

Franks hardware always saves the day. The staff is very knowledgeable and helpful. When I go here I know I will get what I need to finish a project.

Franks hardware is the BEST. You can find anything you need. Everyone who works there knows their stuff.