05/12/2021. We did a 4 hour rental as all we wanted was to do the Stowe rec trail. 11:30 am very nice people. Sized us up and made sure we were comfortable with the bikes.we left our car there and off we went. Gave us helmets and we did half the trail. Stopped at Ideletime for lunch. They as well as everyone has a bike rack. After lunch continued for rest of trail. GREAT DAY.
Pinnacle Ski and Sports is among the best. The staff are friendly, patient, and knowledgeable, and the array of equipment and clothing is awesome. The ski tuning is excellent and well worth the purchase of a seasons pass. I highly recommend them for your sports needs.
Been here many times, we rented ski gears. They have very good selections.
Ive happily shopped Pinnacle for ski & bike gear for the past 15 years (repairs and tunes also). Always great service from knowledgeable and friendly staff. Products offered are carefully selected for quality and performance.
Pinnacle saved my ski trip! Apparently I have large calf’s and no rental ski boot was fitting. I contacted pinnacle and not only were they able to get me into a boot, they were so lovely and friendly! It saved my ski weekend and I appreciate it so much! HIGHLY RECOMMEND this place! Thank you so much!
The BEST SKI SHOP. So helpful, so knowledgeable about the skis and equipment, such a wonderful experience. My husband and I came in 10 mins before closing to switch out a demo ski (assuming the rentals/ demos would be long closed) and they were so accommodating and efficient in switching out the ski and helping us pick it the next one to try. Cant recommend renting/ demo from here enough!!
The shop tighten my headset for no charge and have they have a great selection of clothes. Highly recommend this shop.
I went to Pinnacle over the course of a week to buy and test a ton of ski gear. I worked with at least 5 different employees on everything from buying a new helmet to getting boots fitted and purchasing skis. My experience with them was awesome across the board. They really know their stuff, have an awesome selection, and were patient with me as I bombarded them with 5,000 questions. Definitely one of the best retail experiences Ive had.
This Shop gives full attention to customer needs, they are professional, knowledgeable, & experienced They will take care of your needs The store manager Steve is Great! Highly recommend this business
I highly recommend purchasing new ski equipment from Ski Essentials or Pinnacle Sports in Stowe Vermont.I don’t buy ski equipment very often but when I do I want to demo the skis first. After I tried out a pair of Rossignol 94 TI 173s that I rented from Pinnacle Sports, I decided to purchase them through their sister company Ski Essentials. I had somewhat of a convoluted proposal for the purchase of these skis because I wanted to combine three credits that I anticipated having with Pinnacle Sports that I wanted to apply to the purchase of the skis.I sent an email to Ski Essentials with my proposal regarding the credits which included an item I had yet to return. Mike at Ski Essentials made the deal incredibly easy and reminded me that there was an additional sale taking another 10% off what was already a very reasonable price of this discounted 2020 ski. Mike did not wait for me to return the item before giving me the credit. He then arranged to bring the skis up to Pinnacle Sports the next day where I was able to drop off my boot to have a binding adjustment and safety check performed at no additional charge as well as returning the item for the credit I had already received.So, whether you are in Vermont, Colorado, California or anywhere else I encourage you to shop first at Ski Essentials. There is free shipping on any orders over $49 and as far as I can tell they have the cheapest prices in the country.
They were amazing at fixing my ski boots. Just by explaining where it hurt he know exactly how to adjust to boot to get rid of the problem! Thank you for getting me out on the mountain again.
Pinnacle is our family’s go to store for all our skiing equipment, clothing, and services.The staff is personable, informed, and prompt.
Pinnacle is great! Everyone their will go out of their way to get you what you want and need.
Great place and people. Randy was very nice and helpful.
Was in the market for a new pair of goggles. The staff was able to help my weigh the pros and cons of the different goggles I was interested in. Even better that they had an end of season sale and I got a great deal on my goggles!
My young daughter’s boots were giving her real trouble, and they fixed the boots quickly, expertly, kindly, and cheaply!
This place was incredibly disappointing. We were staying the SnowFlake Lodge across the street and wanted to rent some Nordic setups so my boyfriend walked over there at about 10:30am and spoke to a couple people. One guy asked for our weights, etc. and made sure that there were setups available. He told us we had to reserve online but could pick them up at about 2:00. when we went to go reserve online, the website would not allow us to book the rentals so we called and got transferred to someone in the rentals and he told us that all skis had been rented. They are not organized. Their website it not user friendly. Their staff is very scattered. We will not be going back there.
Helped me out with two sets of skis! Service was great.
Pinnacle is the destination ski shop in Stowe. They are the first to get in next seasons gear and have a fantastic collection. Staff is the best in the business. Go see Benny to get boots and then go see Phil to get skis.
Great service and good variety of ski gear
Great pricing and service! Personally, I wish I had rented shorter skis with a higher tension, but you live and you learn I guess!
Professional, responsive and quality products.
They’re happy to take your money but you’re on your own if you have an issue after the sale. Unhelpful and arrogant management, and awful lack of customer service. There are many great ski shops out there with top notch customer service and an appreciation for their customers - this isn’t one of them. No reason to shop here with so many better options available.
Great service and friendly staff!!
They take the time to make sure that boots fit properly. Variety of skis is amazing - I’m just a beginner so I wasn’t too picky with what I rented, but they have pretty much everything for every budget. Cheaper than renting at a slope for sure, and no hassles in case you want to extend your rental.
Great ski shop! Friendly staff. Got everything we needed at reasonable prices. The skis we rented were just like new! No need to rent demos. Definitely will return.
A terrific place to rent quality demo skis. Fast and efficient service provided by a very friendly staff. Reserve online in advance for faster service. Three miles from the Stowe base lodge.
Stopped into the store while visiting the area, appeared to have a great selection.
Rented skis and snowboard. Even though they were busy, took the time to make sure everything fit right. Will definitely be return customers
The boot shop there is the best. Its kinda separated from the ski store and closes earlier. They really know what they are doing. Heard horror stories of buying boots...they sized my feet and selected the boots that were best for the shape of my foot and style of skiing I do. Fit perfect...no adjustments needed...no pain...perfect. big thanks! Note: I am writing this review 1.5yrs later!!
Pinnacle Ski & Sports provided exceptional customer service on my recent visit to the shop. The staff in the rental shop are very knowledgeable, and fitted me very quickly and efficiently. The equipment was brand new, and very comfortable, as well as very reasonably priced. The selection of outerwear and accessories is awesome!! It is a great place to shop !!
Rented bikes here. Great price and convenient location.
Cant say enough good things about this place, we spoke to everyone working over two days we were there and everybody was super polite. We worked with Benny in the boot shop, and with Mike for Skis. We are new to Skiing and these guys were incredibly helpful and I left with not only some great new boots and skis, but also a genuine sense of appreciation for the products they helped us purchase. If you are in Stowe this is THE place to invest your time and money, looking forward to working with these guys again when its time to upgrade our equipment as we, hopefully, advance on the slopes.
Biased view but not the review. You just cant beat the service in the ski shop..The rental and demo service is delivered by knowledgeable staff and upstairs is a wide selection of outdoor apparel. You top this off with Benny in Inner Boot works and you get One great store.
If you are looking for probably the best ski shop in town.... you have found it. Great advice on knowledge on skis and bindings and then you have Bennie upstairs with his boot shop. Best in the State.
Randomly pulled in to ask for directions to a trail. They were so nice and helpful that we ended renting bikes from there. Also helped that the trail we were looking for ran behind the building. Highly recommend this place
This is the shop where locals go! Top-notch service. They will really go the extra mile to make sure you are satisfied. Large selection of skis and ski gear, great bootfitting, super close to the mountain and convenient hours. These guys are the best!!!!
Quality equipment at inexpensive prices while providing efficient service.
Super friendly, quick and helpful staff. Fantastic tunes for your skis. As good as when theyre fresh from the factory. AND ski prices are really low.
Very knowledgeable staff and great selection. Benny in the boot shop was great to work with and very patient with me trying on so many boots. Highly recommend
Bought a set of boots, didnt like them after an hour of skiing, so I returned and got another pair. Thankful that they took them back and exchangrd for a more comfortable boot. Boot shop is good, but stear clear from Linda... rude!! First time I was in a boot shop that someone snickered and made faces to other employees when I discussed my boot issues and stance (she had no idea I saw her do this!). So much for trying to use a local expert.. luckily someone else in the shop helped me.
If you are looking for boots, this is the place to go. Matt and the rest of the guys are extremely skilled at fitting boots and they take pride in their work. Pinnacle is also a great place to get season rentals and the latest gear. They have a HUGE collection of Skida apparel which is awesome. Check online for any discounts before you go!
Awful service. They close early before Christmas and forcing you to return rented gear earlier than ski resort works. You have no chance to negotiate pro-rated price or morning return even before Christmas - the only response you can get - its holiday. On other days return deadline is on employee consideration, so you cant afford dinner or heavy traffic.
Beautiful new location filled with goodies for the skiier and MTBers in yer life!
Terrible customer service experience. Spoke with Mike because the first shipment of skis that we received had the breaks sticking out of the box. We refused the shipment. In order to get the skis in time for Christmas, we had to pay for another pair of skis and $39.00 for shipping. We paid $321.00 for the first set of skis, bindings, and poles. Same amount for second shipment plus $39.00 for the shipping. When they received the returned shipment, they only credited us $264.00. Said that was the cost of the skis without the poles. Really bad experience. I would never do business with them again!
Quick service. New and nice equipment to rent. Knowledgeable staff. Thanks
I got new skis this season and bought my bindings at pinnacle. They matched their online price on the marker griffons which saved me some big bucks! They were quick and did a great job. I also was missing a screw on my boot holding the strap on and they replaced that for me without me having to ask.
Absolutely terrific. Top tier local service and attention with the prices and inventory of a large online retailer. Couldnt be happier with prices, inventory, or customer service.
Nice folks, great rental gear, simple and efficient.
Amazing location, amazing ski gear and great service! Thanks pinnacle team!
Unfortunately this company does not have their processes in order, so the online and in person ski rental and payment experience was more than painful.
Awesome place for all your skiing or boarding needs. Talk to benne if you need anything. Super awesome guy!
Very good. Demoed a pair of skis. Staff was helpful and responsive.
Way cheaper than renting ski or snowboard equipment at the resort, great prices on other things as well!
Always good. They are moving to a new location.
Picking up and returning our rental skis was very quick and painless. Rented demo skis, great condition and perfect fit.
Nice folks. Great tech dept to tune and rent.
Great prices, equipment, and service. Cant ask for more. Also found my ski goggles after they fell out of my pocket and returned them to me.
5 star service, even when they messed up! They gave me 2 left boots when I left, which was an inconvenience, BUT they were so nice about it and apologetic, that I cant even be mad at them. They took care of me and made a small mistake stay a small mistake. They got me right back out the door so I could get to the mountain. No worries
Knowledgeable Ski Shop will to care for customers needs
Kinda felt like I was treated like just another customer. Didnt feel important. It was only one employee in the ski rental shop. Upstairs in the retail shop I was treated very well.
Helpful and knowledgable staff here. Good selection on demo skis at reasonable rental prices.
Knowledgeable and Friendly staff. Great prices have been going there for years with family.
Very helpful people, also youll be a lot faster if you reserve skies if your gonna rent them
Great staff. Always friendly and cooperative
Best place to buy or rent skis in the valley
They stole from me and it wasnt a little bit of money.
Been going here for many years. Good prices and great service.
My favorite ski shop. I especially love their sales.
Im not sure what Jane is talking about. That sounds like she ordered from their brother company ski essentials. It also sounds like you didnt ship the poles back with your order so why would you get credited for something you didnt give back? My experience here is always great and they always treat my family nice
We went in to get some information about a specific hiking trail. They all became dismissive as soon they realized we weren’t purchasing anything. The lady that answered us in her condescending manner that they just moved to this location 2 weeks ago, convinced us that we will not be renting bikes from them. We will take our business somewhere else.
Very friendly staff, in and out for rentals in 15 mins!
Just amazing service on fixing my bindings. Got the feeling I should have paid them more.
Really nice shop with great Laybor day deals
Demo and got skii from here. Good service
Good service and equipment.
Great front desk service, but the ski technician could use some customer service.
Very nice team, great location for bike trail
Bit pricy, but still cheaper than the resort stores.
Just enough stuff to get you what you need
Customer service was awful, but the ski equipment was minty
Best bootfitters on the access road!
Worth the stop but crazy busy on a holiday weekend
Friendly staff as he helped me with a question
Good place to buy!
Very helpful and friendly
Great customer service
Nice rentals
Always Awesome
Excelkeny service & gear
Loved it
Very helpful!
Awful
Bike, ski, kayak and whatever you want. Im kind. The price depends on what you use and how much you use ...