Took my car in for lean code. Two weeks later $2,500. charged. Car still has check engine light on, oil leak and still with issues. Took it back within a week and they wanted to charge me $465. They put the smoke machine and noticed what the issue was. Since i argued why i should pay when their service warranty should cover because its still part of the original diagnosis for lean code. They just glued broken part and sent on my way...Horrible. My worst experience with a mechianic shop. If youre military dont let them know. Youre just a cashcow.

Received very professional informative service as always during oil change visit!

Wow! Above and beyond!! I was stranded and they immediately provided assistance in hot 94 degree weather. So they got my business and provided quality service. So courteous. Many other happy customers were there while I was waiting. Happy ...very happy. Thsnkyou!!!

Definitely a breath of fresh air in Suffolk for automotive needs. This shop is locally owned and operated. Some of the most honest hard-working mechanics I’ve seen yet. They just opened the shop back up and already I have my 1987 Buick grand national in full repair mode. Stopped what they were doing to work on my sons car today at a drop of a hat !!! Please come out and support this local business I’m betting you will go from a customer to family very quick.

Hard Working. Honest and Caring. Wouldnt take my vehicles to anyone else.

Awesome people, very friendly and they KNOW what theyre doing, we will be going there from now on

We were on a trip, headed home to North Carolina from Norfolk, late on a busy Friday afternoon when the water pump onour truck went out near Suffolk. We were able to get out of heavy traffic into a roadside parking lot before any significant engine damage. Started calling tow companies and garages to find out our options on a busy day heading into the weekend. Suffolk Auto Repair towed our truck at a reasonable price. David, the owner/mechanic came into work early on Saturday morning, even though they were scheduled to be closed, to repair replace the water pump and get us back on the road in short order. The price was reasonable. Thanks again David, Suffolk Auto Repair and Tow truck driver (dont remember your name).Travelers from Graham NC.

Yes I cant tell you how appreciative I am of this place. They are the best people! I am way beyond thankful for Susan she did anything andeverything to help me with my car. situation. When my car finally got to them they had me back on the rd asap. Thank yall again

Great service n customer service 👏

Trustworthy, fast, reasonable. My kind of mechanics!

The guys does great work My vehicles are worked on with perfection

Did over change me to check my engine check li

Great service and wonderful staff

Beware of this place. I brought my car in for a state inspection. I was told that my brakes were barely passable. So I purchased pads and rotors, jacked up my car, and took everything apart. Front pads had 50% life left and back pads had 75% life left, rotor wear was even and in spec according to a Haynes manual.

They are always good to me. Couldnt fix my tire today but got it filled up so I could make my appointment and gonna order a new tire 😌

I would like to thank Marvin and staff for their professionalism, super friendly service, competitive prices and their excellent work. I bought my car in for service for the first time due to a recommendation from my neighbor. It did not take them a long time to figure out the problem. They are fair in their pricing, and do not over charge you for the services that they perform. They service all makes of cars.

Jeff the owner recently passed away. He was truly a wonderful person and he was good to people. The staff are continuing his legacy and honoring Jeffs memory. He will be truly missed.

We figured out our brakes had issues on a Friday afternoon. AJ got us right in so we would be able to get where we needed to on the weekend. He and the mechanics were friendly and professional. The diagnosis was that we needed brake shoes. We wanted to purchase our own, so once again, he got us in promptly the next morning and took care of the issue. Considerate team!

Finding a good, honest mechanic is like finding hens teeth. These guys are great. If there is anything they cant do, they give me an honest referral of who they trust. Keep up the great work.

They acted like they wanted to find something wrong with my vehicle so they could get a repair at all costs, I took my truck in for an inspection on a Friday, they found two problems and offered repairs, I declined there service, took my truck home and did the two repairs myself before 9pm. I was told I could drop my truck off and they would reinspect it in the morning. They open at 8am, at 10 am I called to find out an ETA for my truck to be ready, all they had to check was the sway bar link, and the third break light, was told at this point that the inspector was not going to be back until Tuesday, I was frustrated, but I got my truck and dropped it back off Monday night, on Tuesday I had to call multiple times throughout the day to find out what was going on, there was no communication on what should have been a 5minute look to see if the two parts where fixed, at 3 pm they finally told me my truck is failing inspection for the ball joints now, they by law could not do this because they inspected them the first time and they were fine, I informed them that was illegal, (and my ball joints are fine) and I will be contacting the state trooper, they reluctantly passed my truck, but if I hadnt known the law, and know my way around vehicles, they tried to pull a fast one and could have cost hundreds.

Ive been a customer for about 3 years. Mostly Ive had regular maintenance done, inspections and on occasion more involved work. Customer service is good, the work is good, the prices are good and theyre straightforward with the assessment. My wife gets the same treatment when she visits as well, which is refreshing.

Most dishonest mechanic Ive ever met!Took my F-350 to them and they diagnosed my front axle noise as a bad differential, requiring complete axle replacement from a junkyard donor vehicle. When I arrived to pick up my truck they showed me a cup full of dirty fluid from my axle which contained many metal shavings. I took the truck home, removed the fill and drain plugs (which hadnt been disturbed since I changed the fluid 5 years beforehand - first lie) to see clean fluid draining out with no metal shavings - second lie. I then disconnected the front driveshaft to reveal the problem was the front driveshaft - third lie, a $85 repair, not the over $2,000 that was quoted me. Made me sick to my stomach to think that I could have thrown away my good axle for a bad junkyard part all because this shop wanted to rip me off for a very expensive repair bill!

Suffolk Automotive has been doing work for me for over 15 years and they are the best. Their prices are competitive and their work is excellent. I never need to return for the same problem. They always get it right the first time. Its great dealing with people who are pleasant and personable.... it takes away some of the pain of having your car break down in the first place.

Used to have great service here and drove an hour to continue coming here after moving, not anymore. I got there 20 minutes after they opened and was rudely told couldn’t I get in for an inspection because they were only taking a few people for the day.. there was one person in the waiting room and nobody else in sight. This was after waiting at the counter for 5 minutes to be helped then treated like I was a burden for coming in. Really disappointing as I’ve been coming here for 6 years but after this I won’t return.

Great pricing and fixed my car in a timely manner. Kept me updated throughout the process. Very honest people.

Broke down and had my car towed here at night. Came as soon as they opened Saturday I came over and had to get it fixed the day of. They worked with me to get the lowest price and helped me out of a tight spot. Great people and great service.

If you are looking for a good, honest mechanic, look no further. Wonderful owner who takes pride in all the work done in his shop. Many, many repeat customers who know the work will be quality with a fair price.

Definitely recommend! I had my Chevy Suburban towed there with a list of concerns. Suffolk Automotive contacted me very promptly and addressed each concern with their recommendation and quote. They were very easy to work and communicate with. My husband is currently deployed. I relayed all of my dealings with Suffolk Automotive to him via email and he is happy with the service as I have described it to him, including the price. We have found our new place to take all of our vehicles.

I am so impressed with the service that I received at Suffolk Automotive Services. They were accommodating to all my needs and were extremely helpful and kind when my car needed more work than originally planned. Jeff took the time to diligently explain the services and options to me (an obvious layman) so I would feel comfortable. I cannot recommend them enough!

If I could give zero stars I would. I took my vehicle there to get an alternator out on, by the time I got home the car was smoking, I took it back and they obviously said it wasnt their fault, my regular mechanic who has serviced the vehicle said there was not a leak of any kind. The place is shady and does shady work. Stay away

I trust Jeff to help me maintain my fleet of cars and trucks, and he does an outstanding job. He has set me up to receive emails when its time to get the different vehicles in for service. They always get my vehicles repaired and back work quickly, and even help with pick up and deliver. My fleet would fall apart if it wasnt for Suffolk Automotive Service. Thanks for being there for me Jeff

Very nice place, was having car trouble and needed to get it fixed immediately and they worked with us. Very nice people, would recommend to anybody

Suffolk Automotive did a great job on my car. They were significantly less than the Dealer and Jeff, the Owner, gives excellent customer service. I will definitely be back!!!

In 2 months they found reasons to keep working on my truck costing me hundreds. Last visit they *fixed* my truck but it was still leaking oil and the engine was sputtering. Prior visits involved car almost immediatly being unusable withing 24 hours. I went to another shop and not only did they fixed my car, they told me that it was such an easy fix they only charged me $300. Dont go to this shop. They are scammers.

They helped us out with our radio that another store had messed up completely. We got an amazing deal and they showed us exactly what went wrong. This is very good store! I highly recommend this store!

So happy to have customer-friendly, experienced people to take care of my automobile. They tell you what the problem (s) is/are, they complete the work in a timely fashion and I have always been pleased with their service. I don t want more problems; however I look forward to going there.

Great place that we have been going to for years. It is nice to have found a trustworthy and good mechanic. Get a quick turnaround and reasonably priced.

Great local business, but the one employee Kevin can be a bit grumpy (smile bro ;-) ) Even with the grumpy, this is the best place in Virginia to get you car serviced. We have been customers for seven years, and they are honest, tell you what is jacked up and I have never been up sold there. If you are not patronizing this business then you are not very smart.

Good people, honest service.

Vehicle failed inspection, no big deal, we can fix it ourselves. Picked it up, fixed it, took it back. They must think people are ignorant of the laws because now they are trying to tell us it will fail again for other reasons. By law they can only reinspect it for what they failed it for in the first place. They have our vehicle, hang up on us constantly. Will be calling state trooper Im charge of this district and handling it that way. Done playing games.

I came here for a state inspection after being turned away at so many places because they all wanted me to leave my car for the day. The staff here were really friendly and had no problem with me waiting with my kids. He gentleman at the counter even turned on pbs on the tv for my son. I was in and out really fast. I highly recommend!

Dont pay these people until you are satisfied with there work I paid them before I drove the vehicle big mistake against my judgement thinking they were trusting because they told me the car was ready and I know better the car ran really bad toke the car back the next day they and they said it the spark plug making car drive bad after paying 1,334 you they could go across the street to the auto part store and prove to me thats what it really is ooh no he tells me that I have to pay more money now it was only $13 not the point you told me the car was ready I dont care if it 13 cent I toke time to bring the car back that cost enough ok just drive first and pay later. Iam out

I am Justin Hoskins, wife and here we are a few months later...I recently took my car into a different repair shop for an oil change and my exhaust is rusted though. (its a 99) and they explained to me that the water pump was leaking. My first thought was oh great here we go again.I knew that I had some type of warranty and should take it back to Suffolk Auto Services/Jeff.This time was very different. Please note I have not driven my car but the customer service has been outstanding. Also, note I drive 40k + a year easily and my car is not something I take lightly.I was techincially over on the warranty for the labor and part in house 12 month 12,000 miles. (not the part itself) Jeff put my mind at ease. He did the warranty work but went above and beyond with the labor ($600 worth of work for free). The work was done within a much more reasonable amount of time.I would also like to mention that the ladies working there both were pleasant and eager to help me as a customer (the head ache customer) Thank you.

It was a great company. Its unfortunate that they had to close.

In 40 years of owning older vehicles, this place is the best service center I have ever used. Efficient and fair, these mechanics know their stuff.

This use to be my go to for state inspections because a lot people dont know they provide this service. They only do inspections Monday, Wednesday, Friday 🙄😳😕. Use to be 6 days a week, nowmi have to go elsewhere and wait in long lines.

Amazing Mom and pop auto service place! I almost got robbed for $1000 because I was an idiot who went to car masters in Norfolk on e little creek for a state inspection. They tried to say I had a lot of damage to my car and other things but I knew better because I had proof in my car of maintenance. After speaking to a friend they recommended Suffolk automotive and I’ve had the best experience. Theyre kind, understanding and very very genuine! They’re not trying to rob you and provide quality work! Coming from jersey I let few people mess with my car but i will be coming here again!

Owner is a complete a**hole. He comes off as nice until it comes to his money. Failed my inspection (even though I got my car fixed prior) after I waited 3 hours then he tried to charge me $99 for a “diagnosis” as if that’d fix the “problem”

I love my experience with Suffolk automotive Jeff and his staff very terrific great customer service and very professional its safe to say that Suffolk automotive is my personal place from here on in serviced two of my vehicles highly recommend to anyone thanks Jeff!!!

Always great and friendly service at fair and competitive prices. my family gets all of our cars worked on at this shop. We gladly recommend them.

Friendly, kind and accommodating. They got me in and out in record time (state inspection).

- 2 hours for a REinspection of ONE tire.- ONE person available to do inspections... & sometimes he is not even there- No one at the front desk... customers just wait until someone who works there comes to the front- Anything you need done... will take ALL day (no matter how simple or that it could be done in 5 mins)- OVERPRICED... do not spend $40 on an oil change here when it can be done anywhere else (even large dealerships) for LESS.

I was visiting Suffolk from out of town and noticed something dragging under my car (a couple of screws had come out). Brought it in and Cody fixed it for free within ten minutes! Thank you so much!

You can never get in this place. I have been up there and called two different times just for an inspection. Very disappointing.

Great service

Always friendly, professional and exceptional service. We have never had a complaint when using their services.

They fixed my transmission and it was done right the first time theyre very honest and will not try and rip you off

I want to thank Jeff and his staff for their super friendly service. I had taken my +100k mile SUV into the dealership expecting some significant maintenance, and was handed the short-list estimate of $4,300. Wondering whether we should even keep the car, we went to Suffolk Automotive for a second opinion. Jeff reviewed the quote, checked out our car, and gave us a prioritized list, letting us know what really needed to be done, what could wait, and what other more economical options were available. For the dealerships cost to replace the seals, tensioner, T/Stat, spark plugs, water pump, and timing belt, I was able to get all of the above, PLUS new driving belts, front brake pads, valve cover gaskets & a radiator.Jeff also suggested that instead of major repairs to the transmission, we should first try an additive to slow or fix the leak instead of the $1,200 repair the dealership suggested. We left Suffolk Automotive services happy, with plans to return in the future with any maintenance or repairs we have.

Absolutely love them always help with saving cash! Staff treats you like family!

Amazing service with awesome prices! Thank you so much!

The tow truck guy was nice enough to wait a few minutes so that i could look at my newly wrecked car, even though they were closed and he wanted to go home. Thanks

Jeff and crew are comprehensive. Did great work at a fair price on my 73 Dart.

Had them re attach a simple rear view mirror, came out next morning and mirror was on floor of truck and windshield was cracked. Called safelight and was told the wrong glue and installation of the mirror caused the windshield to crack.

Ill sum this best I can so its not 3 pages.Took a car here to have 90k miles work done on it (timing elt, water pump). Price was good, I was worried that they are not ASE but the wife was happy.So it took them almost 3 days, whatever, then the wife picks up the car and the engine temp gets higher than its ever been. She takes it back, they say there is no problem.Same day it stops running and wont start again without shuddering. Wife is in chesapeake 40 ish minutes away getting ready for a job interview. She missed that, and work that night. She called and asked what they were going to do and they said nothing.I called and to not plagiarize the conversation I was told that its my job to get the car back to them even if this problem was their fault. I told them that I had kids getting off the bus and a wife stranded in another city, they told me I needed to choose between my kids or my wife and that the car getting back to them was not their problem.So after getting to my wife i took a look since I used to be a mechanic and also got some help. Turns out their was a load of air in the coolant system and after a while, and removing and replacing the radiator cap the problem is solved again.They had suggested a fuel pump.They also told my wife that parts and labor is warrantied for 24 months or 24000 miles but the paperwork that came with the receipt says 12, and 12000.The worst part about this is they lied to my wife from the get go about the warranty, and you dont tell a customer that they need to choose their kids or their wife, you dont have that right as a small business owner.They also gave zero care that I am a disabled veteran. Like that really matters though.Sorry for the length of this but I want others to know what they are getting into before they come to this place, I cannot recommend it at all.I will be taking my vehicles back to either Chesapeake or Newport news from now on cause I know the people there. I tried these guys out to support my local community. I wish they did a better job representing it.Thank you for reading and God bless.

Great service and friendly staff.

Wow you guys are the worst, $ 254.41 to change a thermostat that had two bolts and was simple as pie to get to. And didnt even slide the hose all the way back on the thermostats housing so it was leaking when i got it back. Charged $47.86 for the thermostat when I can get it for $7.29 at the part store. Charged me $96.85 to flush my radiator when it was not clogged,,, and it was clearly not flushed. I had my girl and her grandpa bring her vehicle up to this shop because I didnt have time to fix it. Bottem line they totally screwed them. By the way Suffolk auto if your reading this i found the problem it was the water pump (way bigger mess) and it cost me $39.99 for a new water pump and $0.00 to install.

Very good people anf do good on your car

Ive used Suffolk Automotive before to run a diagnostic on my old S-10 and the whole event was pleasant. The owner Jeff seemed to be pleasant to deal with and didnt charge too much for the testing I requested. Fast forward to about a month ago. I took in my 2000 S-10 Xtreme to the shop to have the clutch, slave cylinder, and rear main seal replaced because I didnt want to have to remove the transmission myself. I was charged $650 for labor and about $450 for parts...not bad except I priced the parts out from NAPA (where they get the parts from) and it would have cost me about $200 with no discounts. Deciding the 100% mark-up on parts was worth the piece of mind for the warranty they offer on their repairs I went ahead with using the shop. I had noticed oil on the back of my engine block and asked Jeff to have his guy see if he could identify the leak while the transmission was off. I dropped my truck off and received a call that afternoon saying it was ready for pickup. When I picked it up I was told then the flywheel was damaged and was also replaced (at an extra $100 charge without my consent). Additionally they isolated the oil leak to the valve cover and oil pan. The problem here is that if they would have called me after isolating the problem with the leak I could have told them to replace the oil pan gasket which would have taken an extra hour since the transmission was already off. Instead they waited for me to pick up the truck because they could then recharge me for the labor of pulling the transmission again. Now Im stuck dropping the transmission in my driveway (what I was trying to avoid in the first place) to replace the oil pan gasket two weeks later. Additionally my truck has a three bolt flange that holds the exhaust pipe to the exhaust manifold. These bolts have to be removed to remove the transmission (which the shop would have done for the clutch). When I attempted to remove the bolts at the start of the oil pan gasket replacement one of the bolts broke off from being cross-threaded by the shop during reinstallation of the transmission. I called Jeff to ask if he would remove the broken bolt since his tech was the one who cross-threaded it and he refused trying to say they did not disconnect the exhaust (which is physically impossible to leave on and remove the transmission). I decided not to argue and asked if he could get it out (at my expense) and also press in some new engine mount inserts (I decided to replace them while doing the oil pan gasket). He told me yes so I dropped the items off at his shop at 4 P.M. that day. He told me to call the next day and they would have everything ready. The next day I called at around 3:30 P.M. and they hadnt touched the engine mounts or exhaust. This would have taken one guy an hour to do all three parts. I will never take anything I own back to this shop and recommend you do the same. The only person worse than a scam artist is the one who will scam you with a smile on his face.

Have taken both my vehicles here for few years now. Always honest, quick, reliable work.

Great place. Nice people.

Jeff is honest and very professional, his prices are reasonable; Jeff and his staff does great work.

Great service and affordable rates

The girl behind the counter, Melissa, had the BEST customer service!! 😀

Good work at good pricing, and the work is guaranteed.

Great quick service!

Overcharge like crazy 91$ labor per hour everything is a 4 hr job. Just call any other shop and it will be cheaper if you even need fixed what they tell you the issue is.

Some of the most AMAZING MEN!

Did great job

The only shop I go to

2 hours for a REinsection of ONE tire.

Perfect.

Professional, polite, skilled staff

Professional, courteous, and good.

They told me exactly what was wrong and they had my price down to $10 of what it was supposed to be I think I paid a reasonable amount for the work I had done

Got the job done.

Honest, quick, reliable, friendly

Good service