Thank you Ed M. for figuring out what kind of oil I needed for my supercharger not only was he fast but he had a great sense of humor too

All employees were very helpful, they help resolve issue that I had.

This store is clean, easy to navigate and find what Im looking for. Or if I dont have time to look, they are right there up front, ready to answer questions or find the exact model I need, or suggestion where to find it if they dont have it. Always with a smile and helpful as can be. Ive had my battery changed a couple times there and Im so impressed and grateful that they will change it for you right there in the parking lot. Excellent service, thank you!!

Sub-par service the last few times. Other than that, overall this place is clean and has a good rotation of stock. I will shop here again.

Great staff and more products suit my needs

Ive only been here a handful of times, but every time Ive gotten great customer service. Friendly and helpful employees every time.

Clean building and easy to browse selection.

I love auto zone they are always helpful and if they dont have it, it will usually have it next day..

Great team all around 5****

Variety of vehicle parts AND ACCESSORIES. Prices are a little high but the store is clean and well organized.

We live in East Sacramento County. My son went to Kayak and vacation near Susanville. While there the vehicle broke down. AAA wouldnt respond because I was not with the vehicle, so I drove up there last night. The truck he was driving had lost all its coolant, so while driving up there, I called the Susanville Autozone. A helpful lady came on the line (Shania) and proceeded to help me identify the correct radiator hoses for the truck. There were two possibilities so she identified both and checked to make certain that they were in stock. The process took several minutes and she was very nice about it the whole time. I paid by cc over the phone and told her that my son would be in to pick them up. They close at 8:00 pm and I couldnt get there until after 8:00. I arrived at Autozone about 8:20 and met my son there. He had the hoses and the store was closed. We found instead that a small rubber cap and popped off the radiator. The last employee (Grant) was backing out of the parking lot and I went and got his attention. I asked as nicely as I could if there was any way he could sell me a part. He had to call another manager to come back to the store which he did. We got the part and installed it and got my son back on track to his vacation. In todays poor customer service climate that we live in, I cannot believe that there are people who will go to this length to help someone out. Thank you so much Autozone of Susanville. You set a standard for others to envy. BTW, I am already a loyal customer of Autozone in Citrus Heights because of good service, but this was definitely another level of over the top customer service.

Okay this review is late but while traveling from DFW to warrenton, Oregon, during Thanksgiving, we had to make a stop at this store in Susanville. We were two women traveling alone In mountains we didn’t have a clue about. We had never really driven in ice or snow and our planned route was suddenly out of the question due to rough mountain weather and roads. Let me tell you, as a woman I was BLOWN AWAY by the help we received from this store. There was especially a girl there that sold us chains for our tires and helped us reroute thru the mountains so that we could make it to Oregon. This mother and daughter will never forget how much better we felt after leaving there. We suddenly weren’t terrified about driving the roads we were directed towards and we were for the first time confident we could make it to Klamath Falls (which wasn’t our original destination) but ended up being where we stopped for the night. I can’t thank her enough for being so kind and autozone will be where my family shops from now on for auto parts!!

Its alright if oriellys doesnt have what your looking for

Great service just out of the part I needed but great selection of parts and prices .

I get the parts I need here

Great service

Great customer service, very nolagable, & friendly. SUPER FAST SERVICE! Got the right parts, the first time around.THANKS Auto Zone.

Parts are always there when I need them most!

Great prices, big inventory, cashiers arent that helpful

I had questions and they had answers, it was nice to actually get answers and people who know what theyre doing.

Dont have what you need sometimes

Dont go on a Saturday; youll be there hours....in my instance, only to be told they cant help ya.

ZERO STARS! Came inside and asked an employee to look at my lights to make sure I was buying the right one. He ended up giving me the wrong ones so I came back and told them it didn’t fit. They said since it’s new, it’s harder to put in and when I asked for help the other employee just shook his head. Two GROWN men couldn’t even bother to help a 19 year girl old put new lights in. Awful customer service, and treated me like I was dumb.

Best parts experience I have ever had. The manager and associate were amazing! My friend was stranded and they stayed open just a little last so we could get him parts. I will be shopping here again.

This store pretty much has everything I go there for. Three stars because the staff is not very attentive. The last several times Ive been in there ready to check out, it seems that no one knows whos suppose to be running the register. They always yell to one another asking whos on the register, so and so is but hes at lunch or some similar response.Update: much better experience last time I went. Changed rating to 4 stars. The staff member that helped me was very friendly. He had an issue with the register not working properly (like every time before) but handled it well and just moved me to a different register. May be management should look into updating registers.

Great service

Love all people at AutoZone there the best

One of three major auto parts retailers in Susanville and they offer competitive pricing on most parts and products. On this particular visit I was just needing to drop off used motor oil, and David was more than happy to help. Very friendly and even provided the CA used oil tax refund credit upon leaving. Great customer service. Nice job and keep it up! Thank you David!

Our car broke down in Susanville for a few days and they were very helpful and patient with us while we were trying to find a replacement part and suitable tools for patching. Thank you!

Fast helpful people

Always have the parts I need friendly people

Fantastic help! They let me use an OBD2 code reader, and gave me a print out with the codes on it! For free! Awesome place!

Very helpful

Nice people 😌

Good service, great help and business!! Freindly and online available!

Really good place for competitive prices sometimes a little on the pricey side but their customer service is fantastic. The most recent visit stepped in for a battery check they probably came out testing my battery let me know I had a bad battery but it was a good battery lasted 8 years and recommended a battery for my specific car and help me out.

Auto Zone has consistent, great service. Dependable. Terrific selection of parts, tools, and motor oil. I ❤️ Auto Zone.

Great store! Immaculately clean, professional, courteous and knowledgeable staff, and Shannon is a great Manager! Highly recommended.

Friendly and helpful place

It is hard to distinguish between automotive places anymore. They all seem to be the same store with a different name. For the small town of Susanville it is nice to have a larger store with trained staff like AutoZone.

Fast service

Always friendly helpful staff at this store!

Great customer care, although they did not have my part in stock had to order it.

Always have an awesome experience here. The older gentleman is very helpful and explains everything nice and slowww for me.

Good staff. Very knowledgeable

The manager is very helpful and knowledgeable, .but not a Mr. know it all. As a female treated as all others were

Great service, not very busy, items in store.

Its good for the most part they have the biggest slection in store for parts in Susanville

They give graet help Thank you AutoZone

Very helpful when looking for that odd pulley I needed

Great service and good priced items.

Small town, huge Autozone. Fantastic service. Pulled codes from a uhaul rental truck.

Showed up last nigh 10minutes before they were suppose to close and the doors were already locked. No very professional

No line

Good place to get parts for your car.

It was ok

Very knowledgeable staff. Had what I needed in stock.

Had to wait a week to get my parts I will not come back

Good service

Tried to get a brake m/cyl for two weeks. Im 50 miles away. Couldnt pick it up for 3 days so they sent it back. Reordered it, they called and said it was in. When I had it picked up, it was a caliper. Wrong part. They called and said it was their fault and they had the m/cyl and if I sent someone in they would give me the right part.. instead, they took the caliper and credited it to the card and demanded money from my 17 year old for the m/cyl. Without calling me, they Sent him away with no part. I paid for the cylinder. Got nothing. Brendan just gave me excuses for the manager and their faulty system. I hate dealing with liars and idiots. Zero customer service.

Havent had a bad experience here at all!! Super helpful an kind

Knowledgeable, great service.

Bought new wiper blades. Staff offered to put them on for me. Took him like 5 minutes, would have taken me an hour!. Thank you!!

As auto parts store go this one was above average, one guy slow as can be, another doing inventory and a super star taking care of everyone, luckily I got the super star!

Good parts selection, reasonable prices

Friendly and helpful staff.

Very helpful and friendly

Always a good choice

Great customer service bad selection of tool we are looking for

Well trained staff

Excellent customer service

Always helpful

Get it done with parts from theses guys

Great service

Very helpful

Great service

Helped me out !

Needed tail lights

Good place

Great!

Needed antifreeze

Good

Typical AutoZone.

They speak Spanish and English