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AutoZone Auto Parts
971 Peachtree Industrial Blvd, Suwanee, GA 30024, United States
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AutoZone Auto Parts
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Pa
Review №1

Went in to buy a replacement windshield wiper, which I had no clue how to install. Alexander didnt hesitate to come out to my car and put the new one on. I am so grateful for his help!

An
Review №2

RJ was super helpful and able to help me buy the right products for my vehicle. He was also extremely knowledgeable and shared a few tips on how to maintain my vehicle. Great customer service.

Do
Review №3

In and out with a windshield wiper. The wonderful cashier even replaced it on my car. Took only 5 minutes total. So very helpful! This store is highly recommended.

Ta
Review №4

Hands down the BEST customer service experience I’ve had. As soon as you walk in they greet you AND then ask how can I help you... Thank you Ms ROSE for the awesome experience and proving 5 star service is alive and well. This place is spotless with employees that know about cars and parts and give great service. All around great place to shop they have a variety of snacks to choice from when you’re getting your battery changed or your light bulb changed. Which AutoZone does for FREE. And my favorite Home Team car apparel “Georgia Bulldogs” really anything GA Team. When you have a clean bathroom I trust every area is clean and for a parts store a clean bathroom says a lot. Keep up the GREAT work ROSE, WILL, JUSTIN and JAROD.

Ra
Review №5

Good service and guidance .. online prices for same store website are cheaper by 7 to 15 % compared to in store purchase .. make sure to check online prices before any purchase

th
Review №6

Purchased a bulb for headlight and Mr. Alexander informed that if the job is too tedious then assistance is denied. This is the reason I used the entity but since customer relations has fallen to the wayside then I am rating 1 star for efficient knowledge and 1 star for communication skills, totalling 2⭐s. Mr. Pierce please train internal customers on executing industry specialties to external customers.

Da
Review №7

Nolberto was super helpful to replace my battery today and answer all of my questions about the whys and hows of replacing one. I was in and out in 10 minutes. Great experience.

Do
Review №8

Charles Orr was extremely helpful when we had our windshield wipers fail during a hard rain. He helped is get the correct blades and even installed them in the rain for us in less than 5 minutes. Very positive experience 👍

Re
Review №9

This place is hit-or-miss for service. Ive had it really good and really bad. The most recent time we were shopping for my boyfriends car battery. As you may know, there are a lot of different ones. Were on our phones, by the batteries, trying to figure it out and no assistance was provided.One person was outside helping with another customers car and the other was inside, just chatting with a friend. We were in there for about 15 minutes trying to figure it out without any greeting or help. We ended up leaving and heading to Advanced Auto Parts, where we were greeted immediately

De
Review №10

Was able to help me with my vehicle issue - and at no extra cost :)

Ri
Review №11

Had a bad battery. Brought it back and they took care of me right away! Melissa is awesome!

Ju
Review №12

These guys are on it! Several of them are very tenured and know their stuff inside and out. Great place and very helpful for your car questions.

Mi
Review №13

Customer Service is amazing!! As soon as I entered I was greeted and offered assistance. While Roberto rang us up, another gentleman was already outside installing our new wipers.

Lo
Review №14

The service is ideal, friendly and are willing to help

Be
Review №15

Stopped by to check my coolant and thank god I did. I had the pleasure of meeting Mason who worked at this location. I purchased some items and Mason took the time to ensure my coolant was in the right place! I received amazing fast customer care and was relieved once I was ready to get back on the road safely! Thank you Mason!! Thank you Auto Zone.

An
Review №16

I needed yo change my battery and I took my car to Pep Boys first and asalways you need to make an appointment and they were not very kind either. Then I came to Autozone and they tested it first and then changed it in less than 15 minutes. The personnel was so kind!

Do
Review №17

Customer service was great. They provided everything I need. Also, installed my battery and read my codes on my car. Gave me the print out. The sales Tech was awesome.

Me
Review №18

I ran in thinking I needed a new battery and the young African/Latino/American man named Noberto rose to the occasion - he checked my vehicle at lightening speed, as he knew I was pressed for time, checked my battery and assured me that nothing was actually wrong and that since I was able to power up my car with a jump, it automatically charged up the battery. He informed me that it could have been drained due to me leaving a light on or something. He could have actually just sold me a brand new battery and I would have bought it because I assumed I needed one and I was in such a rush to get back home to meet my 5 yr old at the bus stop. Roberto was honest, quick, professional, and a gentleman. He refused to take my tip - so instead, Im giving this review. Hats off to Noberto and this particular Autozone. We need good people like him, especially in times like these!!

Ed
Review №19

This is my go to auto store, always helpful and friendly.

At
Review №20

Very good store for all the auto parts, even the staff is very helpful and guide you with the right advise.

St
Review №21

Extremely helpful staff! Knowledgeable and guided me to the right product for my car.

Ca
Review №22

They had nothing I needed but they had inverted torque heads, so I compromise.

Su
Review №23

Staff is awesome and always super helpful when I need codes read or parts!

Tr
Review №24

My battery was going bad and Alexander helped diagnose and replace it within minutes. Great staff, great service. I definitely recommend coming here before paying an auto shop!

Ti
Review №25

Always good service. They pick the right people as employees!Update: cosistentcy is key, i came here to post on hpw great the service was when i went the other day and it looks like i have already posted a couple years ago.. review still holds true. 5 stars!

Da
Review №26

Great service with a smile. I was in and out with a new car battery.

Do
Review №27

They definitely should have more employees working.i waited 15 min to pay for tire shine🙄

Li
Review №28

Frie.dly employees very helpful

Ro
Review №29

I was looking for 2 gauge battery cables and they had 25 and 38 top post cables that other locations didnt have. Prompt service.

Be
Review №30

My husband and I have both had excellent help by Charles every time we shop at Auto Zone. Thank you Charles!Mark and Beverly Edwards

Ri
Review №31

Great help on what I was looking for, code reader, repair manual, test light.

Sh
Review №32

The fella behind the counter was super friendly and helpful. Keep it up

Br
Review №33

My second visit to this store-battery for each car. Fair price, excellent service and quality work. I can’t remember the name of the gentleman who helped us but he was the complete professional- friendly, knowledgeable and took time to answer all my questions. I will definitely make this my auto parts store.

Fu
Review №34

Very friendly employees. My wife did not know how to change her windshield wipers. The Autozone employee helped and got the job done....30 minutes later ... heavy rain fell.....my wife got home safe. Thank you, Autozone.

Nu
Review №35

How can I say this without sounding like I work there. Every single time I walk in this store (3 yrs+) theres a warm welcome and willingness to help. This should be the norm but unfortunately it isnt throughout Americas customer service. Keep up the excellent work.

Je
Review №36

Appreciate Jaron so much. Battery checked and was bad.Checked to see if under warranty and it was! Switched out old battery for new. Quick and helpful!

Ro
Review №37

I think this is the best parts store around. Friendly service and solid advice. I went into buy a battery Fitbit at a great price and installed in less than 10 minutes.

pr
Review №38

Always welcoming, polite, trained, efficient and informed!

Ar
Review №39

Got the help I needed and the tail light converter for the boat trailer we were needing!

Ju
Review №40

It was raining and my lady needed to get to work. The Prius trunk was left open and the starter battery dead. A new battery was needed and they had it. I found my way there and bought it. It worked when I replaced it and there we rejoiced.

Pa
Review №41

Came 30 minutes before they closed with a dead battery and they had me good to go with 5 minutes to spare. Great dependable guys.

Ta
Review №42

Great customer service!! Phillip was a great help. He definitely saved me some time and money and showed me how to fix my issue on my own. (If I have the problem again) Thanks!!

Ke
Review №43

Very nice help there checked out my battery was ok and left.

Le
Review №44

This is by far the best location I have ever been in they were so helpful and even went to go get the parts that I needed that very second to help me out because I was having issues with my car and could not wait for it get delivered by 4:30. The whole entire crew of employees were very knowledgeable and helpful and went way above and beyond and I would highly recommend this location over any other one to everyone I know. Thank you all for everything

El
Review №45

I like AutoZone. The employees are usually knowledgeable, helpful, and dont talk down to me. They are always very nice about going outside to look at something on my car. Theyve helped me with wipers, air filters, and even helped me charge my A/C! :) Ive also used their computer code scan service for the check engine light. It was nice to have an idea of the things that could possibly be wrong with my car before I took it to the shop.

De
Review №46

Awesome service!! Went in for a headlamp for my Rental car. JARROD was happy to help. He greeted me with a smile, found me my part and installed it for me. Was more than pleased with this Autozone. Thanks again.

60
Review №47

Charles was awesome with his attention and detail to my question! After the conversation I gave him a compliment and then thats when he told me he was a manager and I said no wonder!

Th
Review №48

Everyone in the store is always so amazingly helpful. Certainly should be your first stop before going to the dealership.

Se
Review №49

Alex and Mason both helped me. they both were well knowing of the products to help me. i definitely recommend going to this location.

DM
Review №50

Conveniently located near my home. Service is sometimes lacking. Luckily I know quite a lot about cars so I can be in and out quick.

Ch
Review №51

This locations staff is always very helpful. Ive shopped here for many years. I value great customer service.

Er
Review №52

Great experience here. The employees know their stuff and can help guide you to the right product. Just bring in what you need or are having trouble with and they will have your back. I have never gone into this autozone and not found what I needed.

Br
Review №53

Great staff. They are friendly and very knowledgeable. You can tell they are helping their customer service needs and not just trying to make a sale.

Sh
Review №54

Very friendly service. quickly changed my battery and I was on my eay

Mi
Review №55

Great service

Vi
Review №56

The Staff are Wonderful and very helpful. Very well Stocked for Everything you need to buy. Clean Store and organized so U can find Everything U need.👍 for me

As
Review №57

I dont know if the words would do justice to how grateful I am for the service I received at this store. All stores sell batteries, but when the staff is willing to go above and beyond to help me with something out of their way, thats what makes me come. Sean is my hero and he saved my day. March 28 evening 6.30, he did a really odd job which involved replacing a damaged battery. Autozone, he is a prized catch. Make sure you value such resources becuase there arent many out there now a days. Sean is the reason why brick and mortar stores still thrive. I will certainly come again and will send anyone who comes in my way needing auto parts. Thank you.

Kh
Review №58

Went to this location to get a new battery... they changed my battery and my car would not start! The manager says that my auto theft system was set off by the person that put the battery in and there was nothing they could do... It was basically like they didn’t care because they just went back in the store! I called around to other locations and was told to ask the manager to recheck the battery and connections....I asked the manager to recheck my battery and with an attitude he stated that he had already checked to make sure everything was connected properly and that the battery was brand new. He wouldn’t even come back out to check.... needless to say I had to call a tow truck and when the tow truck came the tow man was willing to check the battery and low and behold the cables were not all the way connected properly! I will never come here again with car issues... my family has been going to advanced for years and the treatment i got from this location was disgusting!

Mi
Review №59

Parts history maintained at stores nationwide. Helpful staff.

PL
Review №60

Mr William was very nice and took time to check my problem, and fix it !! Glad this place is open very early and late :)

Ke
Review №61

Friendly staff, got us taken care of with little hassle which is always appreciated! Especially when your car batteries dead and you spent 3.5 hrs trying to get the situation figured out before you get there. Definitely can count on Autozone to fix your day!

V
Review №62

Very helpful as always. Good group of employees!

B
Review №63

Excellent Customer Service.

Ye
Review №64

Not the worst AutoZone but I was given totally incorrect information which a quick search on the internet solved. Cant really blame the employee since he was reading what was in the system, but unless you have proper mechanical training you probably shouldnt be giving people mechanical advice for a living.

Th
Review №65

Room for improvement. I special ordered an item last week and was told it would arrive today. I called to see if the item is in and was hung up on. I called back and was told It hasnt come in, bye. He hung up again. I understand they may be busy but if thats the case just tell me and Ill try again later.

em
Review №66

Good Rep. They helped me with my car

Ri
Review №67

Would have rated it five stars except I had to ask two different employees before I found what I was looking for. Other than that everything was good.

Sc
Review №68

Mel Rocks!

Be
Review №69

Very knowledgeable and helpful staff, plus I got what I needed quickly.

Wi
Review №70

Great service, I visit any time I need a part or need auto advice.

Do
Review №71

Was looking for odd item. boss understood my request sent me direct to item. no waiting to pay

Cl
Review №72

Called and had the best customer service! Great staff.

Ph
Review №73

Very knowledgeable staff, Fair pricing, and all the parts Ive need gotten or ordered and gotten next day.

Ho
Review №74

Helped me change my headlights without pushing unnecessary products or charging me for labor. Friendly staff with good attitudes!

Od
Review №75

I always get great service

Bi
Review №76

I was helped by Justin, always a big help and his management needs to know what a great job he does suggestion selling!

As
Review №77

Dag is a HORRIBLE MANAGER!! His customer service skills are terrible. He sold me a bad battery and asked Jaron to install it. Once installed Jaron tested the battery and told me the battery was completely dead and stated that Dag shouldve checked the battery before selling it to me. Now I had to buy a completely different battery and when I asked him if I could get the battery for the same price since he didnt properly do his job he told me no but he can give me $10 off. IVE BEEN HERE FOR 3 HOURS AND YOU CAN ONLY GIVE ME $10 OFF! Just ridiculous! Ive given this place two tries and had to deal with him twice and his attitude is just nasty. I definitely wont be back.

Ja
Review №78

Very knowledgeable folks working here.

Be
Review №79

They try to accommodate every store is different Im dissatisfied with some stores

Wa
Review №80

I come here on a regular basis. Everyone is nice

Jo
Review №81

Excellent service. Very good experience!

co
Review №82

A good place to work and helping people with there vehicle

An
Review №83

Friendly and helpful

Ik
Review №84

Always love going here. Great service

Ju
Review №85

They know their stuff and were very helpful.

Ma
Review №86

Store was clean, organized, and the staff very friendly and helpful.

He
Review №87

Clean store, helpful staff and good about returns or questions

Da
Review №88

People who really know what theyre doing

Ch
Review №89

Super helpful staff every time.

Ri
Review №90

Friendly people and very good cutomer service

St
Review №91

Great customer service!!

Ho
Review №92

The store manager, Rose, is absolutely amazing.

Da
Review №93

In and out in minutes. Fast and helpful staff.

Bl
Review №94

Very helpful. Well Staffed.

Si
Review №95

Always on point,great Service.everything I need.

Ke
Review №96

Great place for auto needs.

Ja
Review №97

Skeleton Crew around 4 + 6 horrible service

Da
Review №98

Very helpful staff. I was in and out in a flash.

Ph
Review №99

Great customer service ~autozoner

Ry
Review №100

Really great location with amazing service!!!

Information
25 Photos
100 Comments
4.5 Rating
  • Address:971 Peachtree Industrial Blvd, Suwanee, GA 30024, United States
  • Site:https://autozone.com/locations/ga/suwanee/971-peachtree-industrial-blvd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A4804&y_source=1_MjQ2NzM4Ny03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 770-904-7545
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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