Grill Dome offers a superior product compared to the competition. Ive owned my large ceramic smoker for almost 15 years. After years of both very hot and low and slow cooking a small part needed replacing. It was replaced with now questions under warranty. My Grill Dome smoker is overall still in phenomenal shape and cooking wonderfully. If you want quality and service, youve found it.

Grill dome works great! Unfortunately their customer service is not great and will not cover their lifetime warranty. Only after 2 years its falling apart. Look at the picture with the cracks.

I had multiple fire box components break and they refused to honor the warranty.Customer service is dismissive.The product itself is worse than competitors.Get a kamado joe.Edit: as you can see the owners are more concerned with finding ways to avoid replacing a defective product rather than finding a way to work with owners. Instead of replacing a component and guaranteeing future goodwill they will look for reasons not to fulfill. Buy from a reputable company whos manufacturing is in the US. Not just a shell with customer service here and manufacturing overseas.

Have been trying for months to get a warranty replacement part. I will update my review if my parts get sent.

I will never go back to a Gas grill, EVER! Food is so juicy and their ceramics do something magical to the food. Anyone can cook on this thing and come out looking like a chef who has trained for years.

We bought our grill in April 2017! Nice thick ceramics, cooks flawlessly. Everything we have cooked has been amazing! Thanks for such a great product!

Amazing service! They got my replacement part turned around within a couple of business days! I highly recommend the product to my friends and family but the customer service will have me coming back to buy more accessories for my grill

I have used this company now three different times and each time they have provided great customer service and have done wonderful work with our grill needs. Highly recommend this company!!

The best company for grills!! Best looking grill, PERIOD. Strongly recommend to all!! Great experience!!

Excellent customer service very overall nice staff. I highly recommend Grill Dome thank you so much and I will be a repeat customer

The best kamado in the market and this field, and they are head and shoulders above all. Great experience!!

Our customers LOVE Grill Dome! Sleek, stylish and perfect for any patio or outdoor oasis. Great reviews on the grills, fantastic quality.

Great service at Grill Dome. My thanks go to all the team members!! Thank you guys for taking care of my issues in a such a friendly and professional way

Good people here at Grill Dome. Professional customer service, critical attention and high qualityproduct !! Thank you!

Youll love Grill Dome until you have to deal with a warranty issue. Then youll hate Grill Dome.