Totally happy with ADT, and there technician Dan. Great guy, loves what he does. Came a little late but called to apologize and let me know where he was and how long till he got to my home. Really liked Dan and extremely happy with the install and operation of our system. Thanks so much ADT

Absolutely horrible company to do business with! Lesson learned!!! Empty promises from corporate and their partner company! Was made promises on a recorded line that they will no longer honor! I have ring camera systems in all of my other homes at a much better value!!

Its quite a shame that I was unable to give negative stars!!! They arent even worthy of 1!! My husband and I tried to transfer service from FL. WHAT A JOKE!!! These people have no idea what theyre doing! They keep promising full refunds since our service never worked properly from our first install day and a phone call within 48 hours. Never got even 1 call and AFTER we took our banking info of of the account and they picked up the equipment, they go into our account and TAKE over $360 from fixed income retired people without permission. Sounds like stealing to me! We never received any service.... What are they taking money for?? I think it may be time for us to contact our attorney!

Very pleased with the Gentleman that did our install, had an answer for every question we asked, and added a few of his own. Sleeping very well and feeling very safe since our new System has been installed. KUDOS to Anthony :)

This is a copy of an email I sent and have had zero response from the company:First off I just have to say that my installer today, Greg, is a phenomenal asset to the ADT team. He was here about 5 years ago for the first install and he is exceptional .There are a few things I would like to go over with you both in regards to the install process and todays actual install.First off, when Sam came in I discussed with him adding cameras and moving the NVR system to a different location within the building. I was told that that would require 2 separate tech visits/visits. On the day of the first team to come one tech came, I informed him of what I had discussed with Sam and I was told it was too big of a job for just him to do in the time allotted and that the team that was coming in the next day would do it all. That day or perhaps the next Sam called to let me know that they needed to reschedule because the NVR was not in stock... I told him about the issue with the tech from the previous day and how the tech said it was a bigger job than one for just one person. Fast forward to today and 1 tech was sent, albeit an excellent tech. He was slightly annoyed as he had spoken with Sam about my account and recalled how based on the size and layout from 5 years ago it required more time and more people to help.At the end of the install as Greg was connecting the monitor in the kitchen he had to re run the cable, as he pulled the cable from the attic it was still connected to the tv and it yanked it off the shelf and submerged it in a full sink of water. We dried it out as best we could and greg was very apologetic, accident happen I completely understand but I am out a TV to view my cameras now. This would not have happen if he had at least a helper with him.The install process was very frustrating this time around and a dripping wet 30 flat screen was the Cherry on top.

I’ve had ADT for quite a couple years and I decided to upgrade and get a security camera for outside and I’ve had nothing but problems with it. I’ve had a technician out here twice, they tell you when you make the appointment to have a technician come to your home that your equipment is under warranty but they don’t tell you there’s a $25 fee every time they show up,every time I call I’m on hold for at least 15 to 20 minutes one evening I was on hold for an hour and 20 minutes. I am very unhappy with this company and seriously considering canceling my contract and finding another security company .

We have had nothing but problems with ADT since we got it at the beginning of the year. We have called at least 2-3 times a month with a new problem and had tons of techs come out. They decided to not log the calls or techs coming out so we are not able to get a refund. They said we need a reoccurring problem. Which we have but they slacked on their end so we are out $1000. Absolutely ridiculous. Don’t waste your money.