As much as I like this store and the staff in general, I have had the occasional bad experience. Most recently, I bought a battery jumpstarter and noticed that the box was open. I asked the woman if it had been used and she assured me that no, the box had probably just been opened to look at the unit. However, when I got home I found that the unit was almost fully charged, indicating that it had indeed been used at least once, there were small scratches, and the auxilliary adapter pins were missing. Unfortunately, I had to leave on a trip almost immediately so I didnt have time to bring it back - it did work, after all - but it just left kind of a bad taste. Other than that, I have visited this store dozens of times and have always been satisfied with the availability of products, the prices, and the service.
Went in today for synthetic oil+ oil filter and wind shield wiper fluid but couldnt successfully finish my business with this AutoZone store due to terrible customer service by one of the associate (magdelene?). Found the engine oil but not the filter & a wiper fluid. I asked a question regarding the replacement wiper fluid which the lady told me to bring from the aisle 7 shelf. Her response was either take it or leave it [question unwelcomed even if I pay]. She faced away when I asked why she was doing that. My questions were doesnt it cause problem to my car if I use this fluid as a replacement since it says a Bug Remover on it ? and what is the difference between Engine Oil+filter combo vs separate purchase (choose & mix one)? The lady took the items off of the table & told me dont start me! I suspect she was irritated with something else before I came in. I accepted the threat/ultimatum and decided to leave after telling her the treatment was unprofessional. No Name Tag on Associates tried to call and tell what happened to the person who said am one of the managers over the phone. NEXT TIME : put Name Tags on, ANSWER customer questions or refer to the place where they can get, dont hire un interested employee and dont mess my work day with disrespect - a lot to do here!
I bought a battery from this location and when I try to get warranty information battery is not on the system. I bought quite a few items since it got opened but I was never saved in my reward account even though I bought it online and picked up in the store it was disappointing I will never get anything from auto zone nor I recommend it to anyone to shop there!!!
Best service and quick unlike the other stores.
Great customer service 👏 I found what I was looking for with the associates help!
Exelent service
When you need a part AutoZone is there for you and your service AutoZone
Great for most spare parts for autos.
Ive been to this AutoZone location twice now and Ive had great experiences both times. I appreciate how they check your engine codes for free and tell you what they mean, saving you money and time. They are also helpful and courteous on the phone. I will be back!
This place was ok. I received what I was shopping for which was Super Glue. Customer Service was Professional, Respectful, and Courteous
Had what I needed.
Excellent service!vei jeep %
Terrible experience. Online site is down so I couldn’t do curbside pick during Covid- 19!Lost a customer.Called the store and I expressed how I didn’t want to come inside due to Covid and the person was very rude.Advanced Auto Parts delivers which I did not know. They will be getting my business for now on.
Online ordering is usually seamless. There was a minor issue with a battery core return and Anthony made sure to take care of it, even calling to follow up. Excellent customer service.
Very!! Nice and customer service friendly 👍👍
I had a fantastic experience here, after visiting several auto parts stores over the last few days and getting terrible service. John and Dane were rock stars!!!! I was greeted with a friendly welcome as arrived late in the evening. The store was clean, organized, and brightly lit. But most importantly, they helped me test my alternator, and gave me the test results so I could review them myself, and then helped me get a replacement part. They were competent, helpful, friendly, and a joy to visit with while they ran the test. THANK YOU BOTH for helping me and this store will be my go to from now on!!!
Extremely clean. The staff didnt greet me when I came in nor did they come into the aisle to see if I needed help. But was very nice and well mannered at the register.
Very helpful staff! Helped me identify the bulbs I needed for my car and gave me replacement tips.
The current manager Rebecca is the most professional and outstanding young lady I’ve come across in the customer service field.She truly goes above and beyond to help her customers and nearby store associates!
I recommend you look for another AutoZone. The only guy that new something had a broken arm and couldn’t change the battery of my car. Someone else did it, but to be honest I had to go home and do it over myself.I also went to AutoZone because the ad read “We can test your cars battery*, alternator*, starter* and voltage regulator while theyre still on your car.” Just the battery was checked. And if you go there, make sure you have all the time possible, they move very slow. Luckily I went when the store was a empty. I don’t recommend this place.
The ride needs some work done
Its fine for a chain auto parts store close to home.
Oscar was so helpful, told me why my check engine was on and for no charge!
Team really helped me out and went above and beyond to make sure the process was completed correctly. April 21st at 12pm thanks team.
Store was very clean and well stockedStaff could be more friendly that’s why I put 3 stars
Its new and close to home the perfect spot to have for people in the area its awesome
Very good customer service and they are very fast.
Had the pleasure of being helped by a great employee Asset to this location called Vilma, not only was she super helpful and knowledgeable with there products and every annoying question I had but she also taught me a thing or two that had to be maintained more frequently on my vehicle.I will be back and expect to see her againThanks .
Great service
Ok
Great service and helped me out. The inventory is ok but you can always buy online and have it sent to the store
U always find what you really want at good prices always
They guys here are always very helpful.
Best customer service ever, they all call me by name, ruth has allways been polite and helpful, will has even gave me some helpful advice off the clock outside of autozone when i was having battery cable problems, dan also inquired about my concerns outside of work off the clock all members thus far at this location ruth, will, john, chris, Francisco, dan, and Rebecca have shown me outstanding dedication to there job thank you team autozone of 6875 newhampshire ave takoma park, marylandYou guy are awesome
Great customer service. My favorite spot to go for my car
Friendly guy, quick service, Autozone prices though...
They always have part or order it
Helpful competent staff.
Who ever the Jamaican woman is that works there and claims to be one of the managers is incompetent. How she got the position as a manager is beyond me. If I decide to return to this store location I will not work with her Ill wait until another employee is available.
Good tools, and parts.
Replace my shocks and they had it in stock nobody else is
Didnt have the fog light.
Had to stop by to get a battery for the church bus.
A Very clean store
The manager he helped me but as I was talking to him its like he was ignoring me when he changed my battery in my car example I was just having a conversation about my car and he completely ignored me and went to talkin about the battery that he was putting them and he kept doing that over and over again as though he was mad at me because when we want it inside a question about the core fee so it seemed as though he was trying to hide his anger but it was showing out clearly that he was upset with me for asking a question because he kept ignoring me every time I was talking about something you jump to something else like you never heard me say it I think thats really disrespectful and rude
Clean quick and easy!
Very Rude staff. Hispanic guys!!!
Management was very very helpful !
New location, very bad service. This lady since she was at the other location at Langley park is been the same way to the customer. Not really helpful...........
We love it 😍
Is good
Very helpful
Excellent
New
Excellent atention
Well
Good service and friendliness.
Well
There is everything for cars
Excellent
Hold well
A lot of variety of spare parts