The hours displayed state the store is open until 10 PM. Got there at 9 PM and a store associate made a circle around gesture and I assumed that meant to go around to the drive-thru. The person at the drive-thru said it was closed.I edited the hours and hopefully it will be corrected so that people dont waste their time driving to a store that is apparently closed.But judging the reviews it doesnt have the greatest customer service so good luck.👍🏻🤞🏻

We wanted 2 PB sundaes, but they didn’t have any PB cups. So we asked for Cookie Dough sundaes & they said they didn’t have any cookie dough ice cream, but they could use chocolate chip ice cream & put cookie dough chunks on it. Not thrilled, but we agreed. We got home and all we had was ice cream & a dollop of whipped cream. No hot fudge, no caramel (as described on the menu), just ice cream we didn’t want & a few pieces of cookie dough for $6 each! We haven’t been here in years and now I remember why.

They’re always out of cookies and cream ice cream and they never answer the phone

An ice cream parlor with NO hot fudge! Definitely not 31 flavors! Very skimpy servings! I was disappointed. Of Baskin-Robbins is good ice cream.

I went to this store on three separate occasions and I was not able to get a milkshake. I got the blenders were not working and there is no ice-cream because the refrigerator is been cleaned on a Sunday at 2pm.

They never have vanilla ice cream. Every time we go they say they’re out and this time we pulled up 5 minutes till closing. Yes I know it’s close to time but they’re not closed. They said sorry we can’t make milkshakes we’re cleaning the machines we’re closing in 5 minutes. I worked in the food industry for many years and if we ever refused to serve something on our menu that we could serve anytime before we actually closed we would have gotten in a lot of trouble.

They cancelled my online order with no explanation.

They never have enough cookies and cream ice cream for the milkshakes. How you don’t have a popular flavor. I just going stopped going because every time you go they never have it. What’s the point of tryna redeem a coupon if you don’t have the ice cream for me to use it. It’s already bad enough they’re the only baskin on Tallahassee now

On Sunday, my sister, my mother-in-law, and I traveled to Tallahassee for the day from Valdosta. On our way home we decided to make a stop to get some ice cream. As soon as we pulled up to the intercom, we were informed that the ice cream machine(s) had already been cleaned up for the night. Given, we got there around 4pm. We were a little surprised because it seemed a bit early to be getting ready to close up shop for the day. So, we just decided to get DD coffee. Afterward I looked into it, googled the hours and according to google, they aren’t supposed to close until 10. I called the next day to verify their weekly hours just to see if maybe their info online was incorrect and they told me that they are open until 9pm all week. Doesn’t that seem a bit early to clean ice cream machines for the day? The girl taking our order was in a rush. We ordered 3 iced coffees, and a frappe. The iced coffees didn’t have the flavorings they should have had. The frappe was more of an iced coffee than it was a frappe although the label still said frappe. I don’t know if she was in a hurry to get off work or what but our all around experience was not the best compared to past visits. Very disappointing.

If you waste your time and gasoline driving to this store after reading all these reviews about the staff not helping the customers and the store not having anything in stock such as ICE-CREAM PRODUCTS then that is your problem. It doesnt even matter if you call ahead to make sure theyre going to have what you want because apparently they dont even know. And if you need to speak to the owner or general manager, they wont be able to locate them, and good luck trying to call the national customer service line. Never going back to any Baskin Robbins or Dunkin Donuts - complete waste of time and gasoline - fair warning, people. Never had these problems at Krispy Kreme or grabbing a quart of ice-cream from the grocery.

Get some donuts and ice cream at the same time, why not.

Almost every time I go theyre out of chocolate ice cream, or their blender is broken. Also, no one picks up the phone ever.

Terrible service, old ice cream and the “floor manager” is high on drugs. Don’t ever go here unless you want to argue over your incorrect order.

How do you go to an ice cream shop and they tell you that they can’t serve you ice cream for another 2 hours because it’s too hard to scoop out. Made a special trip there for my dad, and couldn’t get anything. Very disappointing!

It was great, they also share a place with dunkin

I came in to the store to order a birthday cake. They had 3 days to make it. On the day to pick it up, they called me twice to remind me. I called to make sure it was ready. When I got there, almost 2 hours after it was supposed to be ready... It wasnt even close. Last time Ill come here!

Terribly slow service and the ice cream in the cooler was soft/melted...not OK after a 10 min wait in line.One employee was very courteous and fast. The other dude appeared to be in a foggy state of mind and was useless.

No inside service, no sign on the door to indicate they aren’t serving the public.

I stop by here once a month or so and they are always very polite & fill my order quickly.

Waited 45 minutes for our order and they didnt have 3 different flavors I asked for.

We go there often. Kids favorite place for a special ice cream treat

I got ice cream and my kid got a donut. Best of both worlds.

They were so lazy they couldnt even make my drink the correct way. I got a chocolate shake and a vanilla shake and my chocolate shake is literally vanilla with chocolate syrup. I drink baskin Robbins chocolate shakes all the time and this tasted terrible and you could tell they were very lazy in making it.

Came here on 4rth of July to get a waffle cone with my family. The place was empty and when we walked in, they told us they didnt have anymore waffle cones. I expressed how dissatisfied we were because it was 4 of us wanting to get WAFFLE cones... and they told me they only make one batch for the day. Not sure why they couldnt make us waffle cones when we were there... its called customer service, customer satisfaction.. but I guess they dont care about that!

I ordered a mud by online and when I went to pick it up it wasnt ready and they were totally out of icecream! An icecream shop was put of icecream!?

I found a hair in my 🍦and then they put chocolate syrup when we didnt order it

Great store. Great service.

Good friendly staff, kept quite clean.

Service is absolutely terrible. No smiles, no eye contact, barely any conversation. They are messy and careless. The ice cream is freezer burnt and full of giant chunks of hard ice.

Great service and food!

Great banana split!

Staff is extremely rude. I called corporate and the manager never called me back because the associate I complained about was her friend... all the staff is rude and ratchet. I wish there was another baskin Robbins near me.

Decent usually never a problem

I love this place

No waffle cones.... Another customer said they just dont want to clean the irons.

Very pricey and ok ice cream

Best coffee for sure!!

Had a great experience

Very good!

😎

Dine in service is an after thought during rush hours. You will stand and wait for 20 minutes for a 2-item order while they focus all effort on the drive through.

Mmmmmmmmmmmmm!