I love this place!!! They are efficient, helpful and I’ve been going there for over a decade. I’m not sure why I haven’t written a review before. Janet is the heartbeat of this establishment. Everyone there is friendly. It’s my Cheers☺️

This is a great friendly staff who take care of your needs. Always a pleasure to come in and have nothing but great experiences each time. Thankful for them

I visit this location multiple times a week with a bunch of packages. I’ve easily been to this location 100+ times in the past 2 years.The staff:They’re all awesome. They work super hard and it’s pretty normal to see them working as quickly as they can to assist customers with all sorts of requests.The customers:It’s pretty common to see customers roll up to the counter all unorganized and expect the staff to know exactly what they’re needs are.My wish:Move the dollies back to the front of the store please!

Went to go get a notary signature but they said I was missing a whole page to it so they couldnt sign it. However they didnt know what page I was missing. I definitely was not missing another page, so I went to the UPS in West Jordan. They signed it no problem, save yourself a trip and dont go to the Taylorsville location

Great store, Ive used this location many times and have not had a bad experience. Much easier than driving to the UPS building and the staff is friendly.

It should not take 5 minutes to mail a letter. But thats about how long it took for the girl to ring up and print me out simple stamp for a small letter I was mailing. Yes I went right up to the counter and she started helping me with what I thought was a simple transaction. Apparently its more difficult than I thought if it takes 5 minutes. I may as well have waited in a long line at the post office.

Such a stellar staff. Ive gone there for at least a decade. Ive been meaning to write a letter to the chairman of UPS about how helpful they are, especially through the illness time. Always cheerful and helpful and helped me figure out some huge speakers may not be worth it because theyre so big and heavy. On and on. Endless stories. As Tina sang, SIMPLY THE BEST! Better than all the rest!

I have been going to the store for years, it is professional fast and the employees are wonderful. I especially like Janet. I would highly recommend the store. The location is great if you live in Taylorsville.The prices are good, and they are always willing to help you out.

Every time we go in to collect our mail from our box, we are always acknowledged with a hello and a goodbye from the wonderful staff. They were really patient with us when we got our passport photos taken. It is also so easy and convenient to take our Amazon returns there. We love this particular UPS Store!!!

Love this store. They are fast, friendly, know what they are doing and are always willing to help. I go here often to return Amazon stuff and they are diligent and quick, especially when there are long lines!

I use this store at least a couple of times a month and they are fabulous to work with. The staff at this location are very friendly, helpful, and efficient. I drive an extra 10 miles to use this specific location because of the service they provide.Mike BecksteadUtah Career Center

The people here have been caring, knowledgeable and efficient. I’ve been shipping with them for years.

I went in and they are now charging $1.00 per minute to use a compute. So basic to go in and print a few documents from my email will cost $1.00 per minute and $.60 per page. (I totally understand a cost to print)Such a rip off, spent an extra $15.00 and bought my own printer. Just insane!Let not even talk about the customer service....

The manager in this store wanted to charge me for closing my box with used tape and because I told her that tape is supposed to be used by everyone she said to shut up and to leave and she refused to attend me infront of my minor children, this happened today Saturday, July 24th at 1:30pm

Seems to me they are using COVID to make money. I am in customer service and understand that things can be out of our control but they took my money for a service they cannot provide-what’s happening that corporations like this one can take our money knowing we have no recourse-Amazon only from here on out. Hopefully UPS eventually feels the repercussions from poor customer experience.

Very snotty woman employee. Attitude right from “can I help you “. I won’t be back.

I love this store. Everyone is so helpful and kind. They love their jobs and are so patient with all the crazy customers and requests they get. I look forward to working with them.

The lady at the counter said she could NOT print an email for me. Really???

Customer service: 11/10Speed of transaction: 10/10Packaging & shipment: 10/10 very carefulI had an issue with my package being damaged & the company that was processing the package tried pinning it on UPS, after further investigation we found it was NOT UPS or this UPS stores fault.They were very nice here, & made sure to inform me about their insurance on packaging which basically saved me during this very expensive shipment.They made sure to keep up to date with me on the insurance claim & worked on this case very critically. Rest assured you can trust this store & the great & friendly workers here! They handled my package very carefully & I will be using this store from now on to ship.

Don’t go here for notary they don’t know what they’re doing.

Always very friendly & helpful

Would give zero stars if I could

I’ve gone into this store and have had some very good experiences. They recently moved just a couple store fronts down. When I went last, none of the workers were practicing social distancing or wearing masks or gloves. I brought that up and one of the workers grabbed my receipt and then rubbed it over and over between her hands saying, “none of this is real!” I called her out for her total lack of safety for customers and for her actions. Never going back. Never using UPS again.

Sitting in the store rn and i thought I would let everyone know my experience... I called and asked for a notary and asked if I needed an appointment they said oh no just come in we have two people who can do that.. we get here and she acted like she knew who I was and said no they cant the notary stepped oh... been here 10 minutes still no one... abhorant customer service. The two agents just sat there and laughed... avoid this place

Very fast shipping! I dropped off a return package here on a Monday & received my refund money by Wednesday morning. Quick, easy & painless. Basically what we’re all looking for in regards to mail & shipping.

The staff was AMAZING and super helpful. I recommend this store 100%

Worst experience.rude girl employee she has a very bad attitude everytime we go there i hope they improve the way they treat customers.we always go there.last time we went there and dropped a return and havent shipped it back right away it took awhile before it got returned. I dont think we will go back again.

Ive always had a good experience coming into this store. Im always in and out quickly. One of the workers, Brittany, was very friendly and helpful!

Very Rude and Unhelpful, Customer service goes a long way know days. The Manager need to be replace with someone with actual respect for there customers. I would avoid this store. Corporate complaint is next.

Seems like this location forgot what customer service means. They weren’t able to print a prepaid return label, offered a self-serve computer that doesn’t work that we could pay for to print our own label. And then told us we could go to the library and that they’re busy with other packages. Luckily other locations offer better service, so we will go somewhere else.

Perfect 🥰

The ladies at this store helped me from having a complete meltdown yesterday. I had been running all over town trying to ship packages using my companys UPS account. I tried to ship from a UPS store near my hotel. The man helping me said they had no way of looking up a company account number and said I had to go to the UPS hub near the airport. I was heading there anyway, so no problem. I arrived at the UPS hub 20 minutes later and they had closed early. I called UPS customer service who promised that another UPS store about three minutes away could help me. The ladies there said the same thing as the guy at the first UPS store. The difference is that these ladies came up with a creative solution to my problem and I was able to ship my packages successfully. Thats true customer service which the guy at the first store didnt bother to provide. Incidentally, he also sent me to the wrong UPS hub, according to the gals at this store. Thank you so much for helping me keep my sanity! You ladies are the best!!!!

The ladies at this locations are always so helpful and polite! :)Thank you for taking care of us.Ann ErramouspeOlympus Roofing, Inc.

Im astonished to read that some people think the staff members are rude. I use this UPS store all the time and every time every staff member has been pleasant and helpful - even the quiet ones. I love this store.

The staff are very helpful.

I don’t know what it is about this location but I have only gone there less than 5 times and EVERY TIME I have an unpleasant experience. There is a female with long grey hair that I have dealt with twice, doesn’t greet and is just flat out rude. I won’t be going here anymore.

I’ve always had great customer service at this location

Lady at the desk was rude as hell!!!

I really like this UPS Store. The employees are friendly, theres always parking & somehow, I always manage to catch the USPS or UPS drivers as Im dropping off.Theres rarely a line so I get my packages scanned without delays.

Don’t use this location to return items to amazon. Amazon never received the return. I wish I would have looked at google reviews before going there. Now I am out money.

I called on behalf of a customer becuase she was yelled at and hung up on. When I called the woman I spoke with was very rude and refused to give me the name of a manager and claimed they have no manager, everyone is the manager here. After asking and asking, she gave me the name Jenna Roberts which Im not sure how honest that is. And the woman helping me claimed her name was Shayna Barbell. She refused to help the costomer and would not give her the UPS main phone number. Overall they have costomer service and are extreamly rude.

5 STAR FOR JANET AND UPS. ONE STAR FOR JANETS COWORKERS. JANET IS ALWAYS A PLEASURE TO DEAL WITH. SHE IS EXTREMELY KIND AND HELPFUL. TODAY I CAME IN TO DROP OFF FOUR PACKAGES AND JANET WAS RUNNING THE FRONT DESK CHECKING IN ALL THE CUSTOMERS WITH NO OTHER HELP. SHE KINDLY TOLD THE OTHERS IN LINE SHE WAS SORRY FOR THE WAIT AND SAID SHE WAS THE ONLY ONE UP FRONT.NO SOONER DID THESE TWO OTHER WOMEN COME FROM AROUND THE CORNER DEFENDING THEMSELVES AND INSTANTLY PUT JANET DOWN.. THESE WOMEN SAID THEY WERE THERE WORKING AND JANET SHOULDNT SAY THAT BECAUSE IT WAS AWKWARD FOR THE CUSTOMERS.THE ONLY AWKWARD THING WAS THE TWO OTHER CO WORKERS AROUND THE CORNER PUTTING JANET DOWN FOR STATING THE TRUTH!!!!!!!! IM WRITING THIS IN DEFENSE OF JANET AND I WISH I WOULDVE SAID IT RIGHT TO JANETS COWORKERS FACE.... BUT AGAIN THESE COWORKERS HAD ALREADY RUINED THE EXPERIENCE FOR EVERYONE IN THE LOBBY.. AWKWARD..

Super friendly and helpful!! Staff is always attentive and go above and beyond to help with my shipping needs!!

This store location has improved their customer service greatly.. Much better than a few years ago.

I asked to have faxes sent and spent $8.75 and none of the places ever got them!! So irritated when thwt are extremely important and this happens!!! So mad and I will NEVER go back here, looks like FedEx will have my business now!

Employees are always rude and unhelpful

ALL the employees here are very friendly and very helpful. Best pricing on shipping!

Not all employees are friendly or helpful but Janet makes up for the others. She went out of her way to help me. I hope her employer knows they have a good one!!

There is a blonde mid age girl which is very rude! she asked me $2 for a printing Amazon return label, and when I asked her to stick my own printed label on the box she refused and had very insulting behavior!

Employees are nice enough if there is nothing out of the ordinary, but if there is even a slight problem, they have zero interest in solving it. If you just need a simple package shipped, theyre not too bad, but avoid printing or anything more complicated.

I was not told about a COMPUTER RENTAL FEE to print off my documents. Next time Im going to Fedex where they help you with no hidden cost.

The service here is GREAT! They especially helped me a lot around Christmas time! The staff is always helpful, especially Luisana! I will continue to take my business here every time I need prints!!!

Theyre just rude and not friendly at all, if you are so miserable working there just quit. The customer doesnt have to put up with you.

Ups guy came to my third floor apartment which nobody can see from the ground and we even have an office *surprise * gave 2 ever so soft knocks and ran! I tried to get out of bed because I work graveyards... I tried to call customer service, nothing but rabbit holes. Went to this actual store and asked for the employee number and GMs number for said employee and they treated me like garbage and told me next time request FedEx or usps Im surprised my parcel wasnt broken in a million pieces based on previous ups experience ordering from Amazon. This was a Christmas gift which makes this whole experience more than annoying. The employee should be fired for not waiting 2m to open the door let alone a second knock or maybe a harder knock. I paid for shipping and handling NOT come to my door, leave and make me drive down the street and pick it up myself!

Never coming back again to this location! I felt the rep was racist, she roll her eyes on me when I two I need a shipping to be send to Mexico. She didn’t even asked what I’m sending she just said they don’t do shippings to Mexico. I mean what kind of service would you expect from a twicker lol

They have a great staff. Very helpful and nice. Quick to respond after you arrive.

Not helpful at all and also complaining about the hours and having to work. It would be more pleasant to drive the package across country....

UPS driver is completely rude everytime he comes into my store to drop off packages. He is never happy, and it comes off wrong.

Louisana is awesome!! Staff is always super helpful!

This location is closed. Take it off the list Google.

Always helpful

Looks like their hours have been updated. Thank you.

Once again my experience at this store was perfect, Thank you louisana for helping me!

Janet is this stores manager......wow! Never have seen someone acting so unprofessional as a manger before. I asked to print a shipping label as I have done there before and the manager Janet very rudely explained how she isnt allowing it anymore at her store.... I tried to tell her that amazon return shipping has a print at store option and so I thought that was what I had done before, was email it to the Clerk and it was printed within seconds.I completely understand if she is changing things to make it easier on her staff but the staff was standing around as Im waiting to be helped. It wouldve been so much nicer if someone explained in a nicer tone and maybe a little more helpful on taking me to the kiosk to show me what Janet was telling me. Instead Janet says shell print the label this last time. Which was very appreciative and then Janet just walked away as Im trying to e-mail the shipping label to her. I admit thats where I get a little more snippy because now Im waiting on her to finish and the other associates are in the back having a good laugh. Well I get asked from a training employee if I need help and as I let the training employee know Im waiting for Janet to get done (illegally notrising a document with out the other party present) needless to say Janet just goes off on how Im snickeing at the counter and talking down to her. Im pretty sure I was being helped by Janet and then she walked away not saying anything explaing to have me wait on her but no further communicating. After me trying to explain that to Janet, she is now raising her voice to me. Well then I asked for her managers number and she gives me hers and I ask for the general managers number and she says she doesnt have one..ok who does she report to? I dont get frustrated very often and it just ruined my day. It all couldve been avoided if Janet just had a better tone of voice and attitude. Just dont go there if you expect to be treated with some dignity and care. Wish I knew the associates name that had helped me prior to this because that person had great manners and handled stress very well. Janet just needs to help one person at a time and be polite in speaking to others. I know my family and I will avoid this location due to the unpleasantness of this visit.

Excellent store with great employees,very convenient and very helpful. If I could give them ten stars I would!!!

They always know why I am there. Great people working there for sure.

Today saturday, we went to the store to send a package to Spain. The lady who was attending did not care for us, did not greet us. we asked to send the package and she only give us a prices without telling us another options because we got a quote from the ups website 100 dollars less. She said if i dont like it that i should go to another place. HORRIBLE CUSTOMER SERVICE, VERY UNFRIENDLY. I dont understand how somebody like that is attending in a store. She should be behind a desk not talking to anybody. (tall woman, blue eyes, dark hair) It gives a bad publicity to the company. We went to Fedex and the people there is super professional, friendly and polite... she should go to a school to learn how to smile. I dont recommend this store at all. I will also let my friends now. Please do us a favor and QUIT!

HORRIBLE CUSTOMER SERVICE!A summary of my experience:The same large order printed incorrectly multiple times.When I called to complain I entered into an argument to defend my point of view.I was hung up on.I have had good experiences with UPS but not with this particular store.DONT GO THERE.

Great service, Im using this location for 7 years now and always friendly and helpful.

Your mail and are delivery fast and secure, personal very friendly, good location !

Rude, unhelpful. Must come with the territory.

I wish could put 0 star. very very rude people at this location . I sent online print to the store, she avoided the printing because she said Im busy and it doesnt worth to print !!

Awesome staff always helpful even when they have to deal with stupid people.

Great staff. Im enjoying my new Home...

Louisana helped me a lot yesterday!, best Ups ever!

They are very good. The staffs are very helpful

Store is no longer there, it is on the other end now

Horrible costumer service from the manger Janet

Horrible experience. They make you pay for them to print off an emailed label. This service is free with FeDeX. They also don’t have good customer service.

Honestly, some of the most arrogant people that I have ever met, not only that but I return 2 amazon items and they only scan one, yet its my responsibility to call the main hub to get it corrected. This store is a joke, STAY AWAY.

If I could give this people no stars I would, insane how the Employee Lou treated me today, I sent a pkg from this location, go back to ask the simple question of where is it, because neither me or the receiver has it, she flips out and starts talking to me in a really bad manner, I refuse to get low and offend her so I just wanted to know how to get more info on the particular pkg, after I kept asking her to point me in the right direction she sends me to USPS to get info on a PKG that I sent from this location, the worst part about it was that in the store more customers listen to this awful conversation, even the kids, if you even care at all about reviews, please take this honest and sincere review, DONT GO TO THIS STORE.

The guy was friendly and the service was fast!

Friendly and helpful team

We been with them for years they been great!!!!