Purchased a new used car from this dealership. The entire buying process was painless and quick. I was in and out in two in a half hours with financing secured and a payment that was within my budget. Staff experience was great from sales to financing. Really liked how I wasn’t bombarded by staff when I got to the dealership and was given time and space to look at what was available. Will make future purchases from this dealership again when I am in the market for a new car.

My car had some pretty serious repairs needing to be addressed. Britt went above and beyond to accommodate me during a busy holiday weekend. He also ensured I had transportation during the time my car was in service. Last he communicated thoroughly regarding the repairs needed and the costs. Thank you so much for not just repairing my car, but ensuring I could continue my day with minimal disruptions!

Really loved our experience with Kourtney, our sales person. The fact that they were trying to raise the price of the vehicle 4K higher than what the sales price online was (for the exact vehicle- vin listed) really left a bad taste in our mouth so to speak. It was false advertisement and felt like a bait and switch. I will have a hard time recommending Coulter because of this. We did not care for our interaction with the manager. The person that did our financing was awesome and efficient.

The service advisor Mark, did a great job in making me aware of my options. He was not pushy, and made the experience worth the trip.

Awesome experience! Myles and I went through the sales process quickly and easily, I told him what I needed and he worked it out. He got me in and out efficiently and everyone was very respectful of my time. I will recommend Myles and Coulter Buick to anyone looking for a great car and a truly professional staff.

BUYER BEWARE! From the minute you make an inquiry to Coulter they will email you, call you and do whatever they have to do to sell you a car. Trust me, the emails will never stop. HOWEVER, here is a cautionary tale...My wife and I bought a 2018 GMC Acadia Denali from here, brand new in May 2018. The car has run great for the past few years and we have had no problems. But fast forward to 2021 come to find out we have a defective and leaking battery in the car. I call Coulter to find out if it is still warranty as it should be based on the dates (AC Delco - 42 Month Warranty) however Coulter refuses to warranty the battery itself, regardless of the manufacturer warranty BECAUSE OUR BUMPER TO BUMPER has expired. So I ask, is it Coulter who wont honor the factory warranty for the battery or AC Delco? Well sir, theres no way we can warranty that battery for you.Also, my wife and I just had twins, so we now have 3 children and we have outgrown the Acadia. WE NEED A BIGGER CAR, and were looking to purchase a Yukon XL. But guess who were NOT going to buy it from.Coulter, this is a BAD business practice and whether you care or not, we will never purchase another car from you again.

Victor was wonderful. I felt taken care of, and trusted his advice. I was informed of my warranty much to my surprise . I would not hesitate to come back . Victor was the best.

We have purchased multiple vehicles at Coulter from the best guy in the business, Ken Bowers. Always a great experience with Ken. The Coulter Team kicked it in overdrive for us this time. Bill Morehouse was added into the mix and the deal got done. We are super happy with our 2019 GMC Terrain. Ken, Bill, and the Coulter Team thank you thank you thank you. - The Krueger Family

Great customer service! Mark is the best! Always have a good experience when I drop off my car for routine maintenance.

Britt Rivington is awesome. He has helped me a couple of times. Gets the job done!

Overall it was a great experience! Laszlo and Kidwell were great to work with and patient in finding me the perfect truck ! I didn’t feel pressured in anyway, treated me like family and I appreciate that very much!! Thank you again !!

BRIT was so awesome! From the start of making an appointment to the very last! He was professional, kind and made me feel like I was his only customer! THANK YOU BRITTAIN

The service center was supposed to replace timing tensioner... instead they changed the serpentine belt tensioner and they broke my AC. After paying $4,000, they said you should just buy a new engine after paying them $4k. Refused to work with me afterwards. Never sent anybody here! Not even your worst enemy!

The A/C on my four-month old 2020 Buick Encore GX started blowing hot air (during the summer in Phoenix). I called around the Valley looking for a Buick dealership that had service appointments available. I struck out everywhere except Coulter Tempe Buick GMC where Mark Turner recognized the importance of a working A/C and was able to squeeze me into their schedule.The replacement part was not readily available, so Mark arranged for a rental car (with a working A/C!) while waiting for the ordered part to arrive. The part arrived a day later, and I was back in business.I want to thank Mark personally for not treating me like just another request for service, and for recognizing that here in AZ, a working A/C is not a luxury, it is a necessity.I will definitely be using Coulter Tempe Buick GMC for all my service needs in the future.

Keileb was awesome! He was patient, not pushy and straight forward. All great qualities that definitely earned Coulter GMC our business!

I used the online chat to try and set up an appointment with Coulter Buick Tempe. Twice. I was told the service dept would contact me to set everything up. First time I waited 3 days with no contact so I tried again. It has now been over a week with no contact. In the mean time I finally took it to Caspian Auto Group in Mesa who had it fixed in a little over an hour, with no appointment.

Chris did a great job of allowing me to work on the deal over the phone and by email. Chris was amazing at working with us and getting a great deal, his level of patience and understanding was refreshing for a dealership, we havent experienced much of this working with other dealerships across the valley. Wed definitely buy from him again. Also, Im loving my new Buick, thank you Chis, job well done!

Since owning my GMC Yukon from 2009. The driver side seat heater on the driver’s back (my back most often) had stopped working MANY times. While under warranty any GMC Dealership I would bring it in to, would fix VERY QUICKLY they always said it was just an easy fix with the push button on the door. I asked over the years. “Since, this had been on ongoing problem when it was out of warranty would they make a note of the problem? The Service Reps all said yeah no problem and we will continue to fix it for free, it’s easy and fast to resolve, do not worry we will continue taking care of this problem in the future at no charge, and we will note in our system it has been an ongoing problem. When I had my Yukon Serviced due to a recall issue, I brought up this seat heater problem with the button not turning on and the Service Rep said I had never had it fixed before it’s not in any of the dealership computers. I have several Good Friends that witnessed this problem over the years and a few even with me when I got it fixed. I asked if they remembered and they all said yeah and also remembered the Service Reps fixing it Very Fast and easily as well as Reps assuring me they would continue taking care of me in future. I have told ALL my Friends about this Horrible Service now & many of us were planning on upgrading to New Diesel GMCs. Now, after this Service we will all be going to your competition for our New Diesel Vehicles!

Service dept is always helpful and courteous. Kudos to Mark.

Holy cow I cant believe it. It finally happened. I had an awesome experience today at a service department. Thank you Britt for being so great! Now every other dealership should learn from this guy and step up their game!

I’ve bought many vehicles in my life and this is by far the best experience I’ve ever had. To say that Kourtney and Charlie go above and beyond is an understatement. Their organization and transparent approach took all of the typical hassle out of the car buying experience. Additionally Kourtney was exceptional with my 4yr old daughter making the time we were at the dealership fun for all of us. Great experience!

I called the dealer I bought my Buick from but couldn’t get me in for a week. I spoke with Michael at Coulter and he got me in the next morning and was able to arrange for a loaner. I am impressed with the customer service. I have never been there before but I will always bring my car in for service there. My turbo went out in my suv and luckily under warranty.

I appreciate the service Bill provided. He was both knowledgeable and caring. I’m grateful for the work by both Randy and Greg to move me into a beautiful new truck. Thank you!

First class customer service mark turner is the best

Worst car buying service ever! Beware..... dont waste your time here!!! Called about a used vehicle that was newly listed and was told its going through inspections before its approved for sale. Was told they will update me once it was ready. Waited 1 week and decided to give them a call since I didnt get any updates on it. Was told someone had already put a deposit on it.... then they informed me that the buyer didnt buy the vehicle and that it was available. I asked for pictures and was told they will get them to me asap via text. Waited another 2 hours still didnt get any pictures. Called back and another sales representative was able to send me pictures. That deserved 1 star. I told them I want to purchase the vehicle and they told me they will get me the numbers to make sure Im okay with the numbers. This dealer does not sell vehicle at the advertised price. They put nearly $3k in fees on top of the listed price. After reviewing the final purchase price I saw they charged twice for Coulter Prep which cost $699. I complained about the added fees and they edited it to remove one of the Coulter Prep but instead added a different fee for Tint for life which was $399. I didnt understand that fee was being added so I once again asked why am I being billed for unnecessary items? They said it was a mistake so they finally changed bill once again. After the correction it was still $2200 over the sucker price of the vehicle. I thought it was still an okay deal so I asked to put a deposit on it just to find out they said someone else took the vehicle for a test drive and that I would need to wait to see if they wanted the vehicle or not before I was able to buy it. I waited and they got back to me and said the vehicle is still available. The sales representative called me back to ask if I wanted to put a deposit on it. I said yes! Just to find out the deposit was non refundable and would hold the vehicle for 3 days. Buying a car from out of state with a nonrefundable deposit good for only 3 days is not fair as I need to figure out the flight schedule and my work schedule. They then offered 1 week which was reasonable so I asked to put a deposit on the vehicle. I was then told the vehicle is not available because someone is trying to go through the financing department to purchase the vehicle. They said they will contact me later in the afternoon if they qualifed or not, which they never did. What a waste of time. 1 Saturday wasted.

Great service when I dropped and picked up my car for service

Kourtney did an excellent job of listening to what I was looking for and finding an option during a time with little inventory to view. She made the process very straight forward and addressed all the options we were seeking.

Your service attendant named Brit was excellent! Very attentive and spot on. I truly appreciate he made me aware of the hiccups that occurred and he gave me time to adjust.

They did everything they said they were going to do and returned my car spotless.

Rep was very thoughtful and helpful . Very good experience.

Mark and Josiah really took care of me. Will definitely be coming back

Britt took great care of our truck and keep us updated. He was amazing.

I bought a 2021 gmc truck less than a month ago and already have to take it in to get service. Once to replace the lifters and now because my check engine light is flashing.

I had an outside mirror on my 2019 Cadillac XTS that stopped folding Service manager Mark Turner did an excellent job negotiating with Cadillac to replace the entire mirror. Additionally he was able to advise me on correcting an issue on my CUE system. He suggested a few general maintenance items I may want to have completed in the future without a high pressure sales pitch. I will continue to use Coulter based on this experience

Pulled up, waited at least 10 minutes for someone from service to even ask if I need help. This kid and that’s exactly what he looked like said do you I have a reservation, and since when do need one to have your vehicle looked at! I replied no, than he tells me nobody is available to speak with you and says it’s about a 2.5hr wait time! I understand people get busy, but you don’t have anyone to even ask me why I’m here, how may we help you?Absolutely worse customer service I have ever dealt with. I would recommend definitely not getting your car looked at here!

Mark, our service rep displays excellent customer service !

We had the pleasure working with Keith Hayes. How informative, courteous and knowledgeable Keith was in helping us make a decision about our vehicle. The whole staff was great and easy to work with.

Kourtney Hunter helped me get out of my 2018 Chevy Colorado ZR2, she showed us some vehicles that fit our budget and plan for possible trade for my ZR2. I decided not to get another vehicle and just sell the truck, I wasn’t asked 1,000,000 questions about my decision. Kourtney was amazing throughout the entire process, not demanding or pushy, and respected our plan. She is hands down the best person that we have ever dealt with at any dealership. She is a perfect representative for Coulter and she exemplified what they stand for. Everyone there was welcoming and friendly, the lady at the front desk gave our son a toy car to play with and let him keep it. I could go on about this place, but it is better to just experience it yourself. Ask for Kourtney Hunter and you won’t regret it!

Overpriced auto service, came here for the engine oil change, transmission oil change, and brake fluid change which already cost me over $450.. Diagnosis cost additional $150, Cam Shaft Sensor replacement $550, Engine cleaning/flush $150 which total added up $1300+.. Please be aware.

Jason was friendly communicative and insisted on me not walking for food while I wait. So I got a ride to and from Arby’s while my vehicle was being serviced. It was quick and efficient.

Marc Landry made the car buying process very easy. He had a great team that helped get him the price point that I was comfortable with . He took the time to get all of our questions answered and made the process very easy. I generally hate buying cars however, Marc was honest and genuine person. His finance manager was awesome and made sure that I was getting all of my Costco discounts which was most appreciative as you dont find very many honest people looking out for your best interested. I would buy another Vehicle from Marc Landry and the Coulter Cadillac Buick -Tempe family again as they gave me the best white glove experience any customer could ever ask for . Thank you Coulter Cadillac Buick-Tempe Family

The Buying Experience Was Great, My Only Complaint Is My New Car Was Filthy Dirty, I Would Expect It To Have Been Cleaned( LOOKSLIKE IT WAS IN A MAJOR DUST STORM,INTERIOR WINDOWS WERENEVER CLEANED)Engine Compartment Is Filthy Dirty ??

Karen was great!! Weve had horrible buying experiences last 9/2019 on our 2 vehicles and I didnt want to deal with this dealership again ..... however I had purchased an extended warranty. Again Karen was amazing!! I hope to only work with her in the service department. Sorry to say but, it took women to resolve our first issue and now Karen to provide wonderful service all around (just saying, the women there Rock).

Denney was Great! best Experience ever!

As always great service! Was raining that day and they still washed the vehicle. Entire staff at Coulter makes you feel like family.

Mark Turner is always a delight to work with. Hes extremely helpful, professional, and friendly. He was able to help accommodate us with a last minute emergency request which helped us tremendously. We can’t say enough good things about the quality of service we get when we come into the dealership. Keep up the fantastic work!

Mark Turner is a gem, he assisted me in that he ask me about my warranty which I had totally forgotten about, saved me about 800$, he is very kind and detailed oriented.

Mark was helpful and courteous.As a widow, I felt like coming to the dealership gave me a sense of comfort, that the men in the service department were looking out for me.However, the cost for my oil change was too high and may deter me from coming back for this type of service.

Just purchased a 2021 GMC Yukon Denali from Kourtney Hunter and her manager Charli. This was by far and hands down the BEST car buying experience I’ve ever had, EVER!!! From the minute you pull up on the lot, the sales people don’t approach you, or badger you - Kourtney giving our 4 y/o a ride on their golf cart, we immediately felt comfortable with this car buying purchase!! I’m one to always hate car dealerships but this is BY FAR the best ever!!! Highly recommend them to anyone looking!!!!!

Wasted my time today I called to check my warranty and was told by 2 people I was still covered to find out I wasnt after my car had been sitting there for 5 hours. Was frustrated to find out my car wasnt fixed and my rep was rude

Keileb was amazing to work with. He listened to my needs and wants for my first truck, and he delivered! The whole process took less than 3 hours! It was incredible.

Because of the knowledge, expertise, and efficiency of Brian Peck (finance) and David Preuss (Sales), my car buying experience was exceptional. From the moment I walked on to the lot, until the final paper was signed, my experience was fantastic. Brian Peck and David are a class act.

Britt did a great job communicating during my visit and is definitely someone I will recommend.

We took our 2016 Buick enclave vehicle because we realized that it was wasting a lot of oil, and they only said that this wear is normal, I do not agree with them how it is possible that a vehicle with only 60,000 miles has oil wear of a liter every 670 miles, for them this is normal but for us not and we will seek a second opinion regarding this problem, that is why we are very upset with this answer that the mechanic gave us. Could someone answer my answers? Please tell me who I can contact to help me please give me a name and telephone number where I can contact thank you I would appreciate your answers

Great service. David Preuss was straight forward and to the point. Good communication and customer service.

Mike was great...took care of what I needed even though I didnt have an appointment...ill be back. Thx Mike

Chelsea kept us informed thru the process and walk us thru every step

Britt in the Service department is awesome to work with. Very helpful and goes the extra mile to help 👍

Britt always does a great job as our Service Advisor

Denny (Sales Consultant), Randy (Sales Mgr.), & John (Finance) were kind, knowledgeable, & never pressured us. I highly recommend this Dealer to anyone looking to buy a vehicle. Two thumbs up 👍🏼👍🏼

Our salesman, David Preuss, was very knowledgeable and enthusiastic. Additionally, David went out of his way to ensure that we were satisfied with buying process. Most of the process was completed through telephone conversations, as we are from El Paso, Texas, and did not visit the dealership until it was time to pick up our new vehicle. David was very thorough with the delivery of our vehicle and did not rush through his explanation of the features included with our vehicle.

Super friendly all the staff I would definitely recommend it

I havent heard back buyback representative

Took the truck in for its first oil change. Mark was very professional, explaind the whole process in detail, and got me in and out quickly. Great customer service.

Britt was prompt, courteous and knew his stuff. My Acadia was fixed and all fluids changed in one day.

Service advisor was excellent to work with. I could see the difference from the other guys immediately!

Mark took great care of me. My vehicle was there an extra hour. They made sure it was clean and ready to go for me and I will be returning for any service required.

Keith Hayes was an exceptional salesman and helped me through my purchase of a greatBuick Encore GX

A Lug nut was either left off or I was not informed it was missing.

The shopping and sales experience was fantastic and we would purchase our next vehicle with you!Keileb was great and made everything easy and smooth. The finance process was fast and to the point.Thank you for a great experience.

The people that work at Coulter have been a class act from the beginning. My salesperson, Denny Lewellen was an extremely genuine and knowledgeable person helping me make the best choice possible. John Bakos in finance made the signing quick and painless without feeling “forced” to purchase a bunch of extras. Lastly, Randy Watson has gone above and beyond to make sure things were taken care of even after the sale. Everyone at Coulter has made me feel like a valued customer. There isn’t another dealership I would purchase from going forward.

Everyone was very friendly and helpfulOur salesman kept us informed and moved things along quicklyThe finance person explained everything and made the experience pleasant

Nice to be treated like they appreciate you as a customer. Denny Lewellan is professional and 100% HONEST. A rarity in th car sales world for sure!. Drove from Tempe 1/2 way to Casa Grande to help return something forgotten in his office. Thats professionalism and appreciation!

Amazing experience. Denny was awesome to work with. Quick and painless ordeal.

Britt was very helpful and made sure all of my questions were answered. The service was timely and professional.

Fast and very good service like never before. Thanks

Brought my Buick Encore to get looked at this past Friday, they indicated there was around $2,000 worth of work that had to be done, I declined most of it because they overcharge so much here($60 for wiper blades?). But when I went to pick it up, the check engine light came on so they took it back to the technician who said they didn’t put something back right. It got “fixed”, only the next day the check engine light came back on. I took it to AutoZone for a code read which said that my engine intake air duct was the issue, i.e. the thing the technician didn’t put back properly. Not super happy with the experience.

Your staff was friendly and very helpful with our purchase of our acadia denali

Great vehicle purchasing experience, thanks to David and Randy for your help .

The repairs were a bit pricey, but everything was done well, and the people were great to work with. Weve bought five vehicles there now, and will definitely be back.

Great service from both the sales department and the service department. Butch or whatever his name in at the parts and service counter is the best.

Britt and the staff are always great! Excellent communication and friendly service every time.

Britt has wonderful customer service!!!We did not have to wait long and the waiting room was clean and comfortable!!We are ver pleased with our first experience.

Mark Turner is an excellent person to work with. He knew I was in a hurry to get to another appointment and he made it happen. My car was done in 45 minutes and everything was taken care of. Great place to have service done at.

My companies other fleet vehicles are Chevrolet. We recently purchased two BMC Sierra crew cab trucks and a GMC Yukan Denali Diesel Douly. I have to say that not only are the vehicles superior to the Chevy product but the service is much better aswell. I typically have to wait an entire day for the Chevy dealership to turn around the vehicle. In addition the Chevrolet dealership never cleans the vehicle and it PISSES me off big time. It seams that since the vehicles are wrapped and used for construction, that its not important. We do not market heavily and our vehicles are used as a marketing tool and need to look good. Thats why the 2020 and 2021 vehicles we purchased will be our vehicles of choice in the future.oh by the way, my service representative was very pleasant, realistic as to the duration of the service time and also communicated very well via text and email.

Oil change with an appointment took an entire day, like 7 hours to complete (was told 2-3 hours).Edit: I did go with another issue about sluggish acceleration which I thought wasn’t looked at all since I was told they may need the car until the next day to check it out. Was clarified by the service manager that the issue was indeed looked at and was the reason for the delay. I appreciate the call back and clarification, quickest response I’ve received for an internet review.

Professional. Salesman to the facility. Top notch service. Salesman knows his craft well.

Showed up early, almost an hour early. Got right in, no problem. Entire visit was less than 2 hrs long, great experience. Karen had always taken excellent care of my husband and myself.

I was disappointed that service didn’t have accurate information regarding my protection and care plans. I arrived on time for my appointment for service, however start was delayed more than an hour because of the mixup. My “liason” didn’t inform me of lounge options, and was less than helpful in getting the correct information. I had to walk to finance to get proof of paperwork, walk back to service, all with my sleeping 3 year old in tow. I also was quoted 45 min- an hour for service, but once maintenance started I still waited 2 hours. The service manager stepped in in the end and facilitated a wash and apologized. He was awesome, but the overall experience left a lot to be desired.

I worked with service tech Britt and he made the experience of getting my vehicle fixed easy and stress free. This man needs to be recognized! Thank you!

My experience working with Chris Moore was terrific. He could not have done more to help me. He made everything possible for me to get my new car when I moved to Phoenix. I can’t thank him enough.

Appointment was easy to set up. My vehicle was serviced and also washed on a timely manor. Mark Turner paid attention to details and gave me what I call superior customer service.

Just picked my van up from Service. Scheduled a Service Oil Change Special, paid for an oil change and tire rotation and requested the front end to be greased. (both online and in-person) got an oil change allegedly, NO tire rotation, NO grease. you know why Dealerships have a bad name…because they earned it.

VERY GOOD SERVICE CARN PARKER GOOD

It was great, they took me right in, They did a good job, it was Quick...

Service is good.

Not the high pressure bs car lot. Fair price and respectful salesman.

It was great! The sales team was awesome. everything went so smoothly. I will be back to buy my next vehicle At Coulter Buick GMC!!!!

Was treated with much respect throughout the entire process. Staff was very kind and courteous!

Randy and Dan were outstanding. We have purchased several vehicles from them. We consider both of them as family and they treat each of us that way. We will always be loyal customers of theirs. Thank you so much and stay safe in theses crazy times.