Few weeks ago I custom built a set of Sutros online and had them shipped to home. When i received them, right out the box one of the icons was detached. I didn’t worry to much but I was a bit bothered. I called the Oakley vault and spoke to Niki the store manager. Explained my issue and did not hesitate to make things right. Took them in that following Saturday to get them corrected. Niki took care of me so quick and so pleasantly. I was very happy. She was awesome. Then when I was going to wear them on Monday I noticed a spot or smidge on the lens. Could not remove it at all. Called the Vault again and spoke to Niki once more and told her my concern. Has me send her some pics of the lens and a copy of purchase receipt. And again, took care of the issue. Today she followed up with me and told me there was some issues with the order so she went ahead and resubmitted the order. And is having a whole new pair shipped to my home. Really happy with her. Took care of me and my concern. There should be more people like Niki. She’s awesome. Highly recommend the Oakley Vault for any help and or purchases.

People in the Store were awesome, helpful and resourceful, Excelent customer service Nikky & Christian you guys rock!!!!!

The Oakley store at Arizona Mills is one of the best to shop at. The store representative Sam is the best! He is knowledgeable about the product, is attentive to your needs and is patient. I would recommend shooing here for your Oakley products.

OMG The 3 guys working at this store are amazing!! Very knowledgeable on all products and so helpful!! Thank you very much for changing out my lenses!!So grateful for your amazing service!!

I was helped by Niki, who I believe is the store manager. She was outstanding in her knowledge, recommendations, and overall customer service. I was nervous about investing in a good pair of prescription sunglasses. Her guidance gave me confidence, and then she got me connected with someone from Lens Crafters to actually guide me through the prescription part. I couldn’t be more pleased with the service I received from this woman. Highly recommend!!

Very professional team members!!!!Greeted promptly and found what we needed!Excellent service and as always Excellent products!

Brett was a great help and very knowledgeable! Also pointed me towards the clearance cabinets with the deal they had going on made it a great deal !

The staff polette alvarado and ahmad are nice and very accomodating! They go extra mile to satisfy the issues or concerns of their customer, great product knowledge too. Kudos to pollette and ahmad

I was totally appalled with the sales person. I went in to buy 2 pair of Oakleys but walked out with none. My grandson and I entered this store and immediately the salesman came to help us but decided he would insult my grandson because he doesnt wear Oakleys. I feel that this person should realize he is working in retail and not on stage as a comedian. Oakley has lost customer due to this persons inability to be a professional and I have worn only Oakleys for the last 20 years.

Needed replacement lenses for my 12 yr old Flaks (discontinued model). Called to see if they had them, and Dylan checked and offered to set them aside for me. When I went in the next day, he also recommended a sock kit (arm covers and nose-pads), then completely disassembled and cleaned the frames and installed everything at no charge. Great service, and my Flaks are like new! Very pleased with his professionalism and courteousness.

This Oakley location in Arizona Mills was awesome. I believe the guy named Kristian was the person that helped me. He helped me find my right fit (after about 20 pairs I tried). He also tended to others and stayed focused on trying to help me as well. He’s very knowledgeable about Oakleys. After finally finding my choice after maybe 40 minutes, I wasn’t really sure about the tight fit; then recommended I go to Lens Crafters to ask them if they could heat and widen out my shades for me. I took his advice and the lady named Abby was very helpful in helping my expensive shades to fit snugly. Thanks for the help and recommendation to Lens Crafters for fitting my shades. Not to mention I was going on 20hrs straight, coming from work and school, these guys not knowing that just made my purchase and experience at Oakley so easy, peaceful an awesome. Thank you, I appreciate you guys…

Friendly employees with a good selection… Always good deals like buy one get 1/2 off. I try to spend as little time in this mall as possible… I just go right to the Oakley store and walk out afterwards.

Awesome! Finally found the glasses I had been looking for, the in store rep was great as well with answering and questions and helping my wife pick out a pair of glasses

You guys really treat veterans amazing!! The guy who helped me at the Vault location at Arizona Mills was so friendly, patient and helpful. I went in to buy a hat and walked out with 2 new pairs of glasses because of his attention to detail and by listening to what I was wanting.I can’t wait to go back!!

Always get my oakleys here...good service....very helpful...

I was so happy with my experience with Oakley that I went back the next day and bought a 2nd pair of glasses.

The Store was very neat and clean. The sales staff was helpful and friendly.

Ordered sunglasses from Oakley.com to be shipped to store. The label apparently printed wrong and usps returned the glasses to sender. I showed the associate and manager at Oakley Az Mills and they went above and beyond. Gave me the discount I already received plus a small additional discount for the same glasses that they actually had on hand. Also made notes on the order of the error in case my refund doesnt appear in the next 10 days. Amazing customer service!!

Got two pair of Oakleys for about $230. Bought 1st pair at regular price. Second pair was on sale for $109 and then I got 50% off that because every second pair was 1/2 price. The two ladies that worked there were very nice and helpful. They also had 40% off storewide. Love this store.

Great service!!Love Oakley

Some good stuff in there. Nice staff

Very nice store.

Always amazing service from this store

Great customer service! And if you are looking for nice sport sunglasses this is the place, the quality is other level!!!!!

Good price . Firendy staff

Had a great experience shopping here. The staff is very friendly.

Staff is very knowledgeable! I will be back!

Love this store. Staff is friendly and helpful!

Its Always a Awesome To get some Shade in there all the time

Got what I was looking for! Customer service were professional, polite & did an excellent job.

Very friendly and helpful staff. We have only bought our sunglasses here for the last five years. Always great service and an awesome selection! I highly recommend this store.

My favorite location. Experts on deck over here.

Love how this place always has good deals on sunglasses.😎

Great service and staff on top of a great product.

Always have good stuff here!

Dylan referred me to get the help i needed to fix my Oakley glasses. Thank you sir

Lots of great holiday prices!

The service was top notch and the employees were the most informed and helpful of any Oakley store I have ever visited. Ive been to countless stores and have purchased products from the main facility in Rancho Santa Margarita as a police officer. With out exception I have never received the level of service and product education as I did the two days I visited this store

They were very helpful!

Staff is eager to help and great!!!

The three times Ive been there.i always get waited on but a cute little blonde girl who not only is awesome to talk to but she is honest&I trust her...she would have me leave without buying anything rather me leave with something Im not gunna be happy with...I would not go anywhere else..

Great store, not many Oakley merchandise available in the area so having one here was helpful. Would prefer if they had more clearance items available as the options were very limited. The staff here was very friendly and willing to help find items.

Sam was very knowlegable, both sam and robert helped out with all my questions. bought 2 pairs - reciept #247555 9/11/19dont forget the back left corner of the store-- clearance - 60%youth, but the 40% adult sizes and options were descent!!bought evzero path $176, got 2cnd pair half off, got military discount-- (im a member of oakleysi, but needed to go to store and try them on, check out different lenzs)asian fit - found out this is a different size nose piece!!! sam knew quick answers to all questions robert and i asked him.asian fit- nothing to do with size of eyes!!!!!!!!!!!!!!! wish oakly would change that around-- for me - asian fit meant a longer nose piece which enabled my evzeros to get closer to my eye socket----HENCE ALLOWED LESS LIGHT IN FROM MY PERIPHERAL!M2S ARE REALLY GOOD OLD SCHOOL GLASSES!!!!!!!!!!! they have an outer triangle shaped corner-- allowes more light to be blocked on the outer sides of you eyeballs (ear side of each eyeball...- less light)Oakleys are expensive! but so far, the optical clarity is sweeeeet! wish there was a darker lens-- (deep water polarized blue- lets in 12%light,, wish there was something under 10, maybe 8%??)i spent a good 40 min- i made sure for my job -- no polarization,, i decided not to polarize my 2cnd pair for motorcycling and driving and everyday use--- polarize good for water, but, for flight deck screens and ipad/ cell phone screens- they can make an annoying glare!good dudes- sam and robert- patient and no psi! i had allot of questions and i was a picky #$%^&.... they were good to me and my above average questions!

Great customer service just wish they had exactly what I wanted

Sales staff are customer focused very willing to help!

Just another Oakley store in Scottsdale. Decent collection of glasses. Feels overpriced, no discounts.

Excellent service, the people are great. They have really great sunglasses and items

Got a great deal on my sunglasses staff is very helpful

My experience here couldnt have been better. Sam was very knowledgeable and helped me find the perfect pair of sunglasses.

This is the place I go when I want custom Oakleys in the Phoenix area. They put them together for you in the store and have good customer service.

Super friendly and got some awesome swimming trunks for the summer

This guys and gals have the grace of a used car sales man. Forget trying to return or ask for help. The store is dirty and unorganized, the glasses are filthy. I will never go back to this store.Do yourself a favor and buy online or drive to another store.

Great service good prices

Went in there to look at the different selection of glasses and they were very helpful

The best store! Good sellers, The best products! Awesome!

Awesome service one great sunglass store

Sam was GREAT!!!!

I love this store and their pricing.

Had all the parts & lens for my discontinued Flak jacket. Install while I waited. Friendly staff.

Staff is very friendly and there are sales almost weekly. You cant beat the prices in-store but be sure to check online and compare prices. Not sure if they match.

Great customer service

Customer service was spectacular!

I liked this store

Always a great deal

Good selection

Same prices and products as every other Oakley place

Love love love

Ok

Oakley for the right price

Love my shades!!!

Very good store and good assortment of lenses.