Thank you Patty and the skin specialist (Im sorry I dont recall your name!) for helping me today when coming in to look for some products. I had one of the best experiences at this Ulta - would recommend this location to anyone. They were very sweet and helpful.

They helped me pretty quickly find a better product than what I was looking for. But one star loss because they tried to scare me into buying their upsell products and basically tried to tell me about my skin as if its not the same skin I have had since birth and they know better than me my body and their miracle serum was going to magically erase genetics. And because one associate interrupted me speaking to another associate about my bad reaction to most primers and then she was completely wrong and off base.

The point and convenience of doing curbside orders doesn’t apply here, clearly. Between the misinformation that I received from the associate on the phone to the unprofessionalism of the associates when coming to pick up my curbside order is unacceptable. I’m not understanding how I make a curbside order but have to come in and STILL have complications, in the midst of NO ONE being in the store. 10/10 would not recommend this location to anyone.The fact that employees are unaware of business hours and what information to give out to customers is alarming. How do you work here and don’t understand that? Then when inconvenienced I was told that there was an “error in communication and nothing that could be done?”Never coming back.

The girl by the make up was very helpful.

This Ulta is my favorite place to get my hair done. The stylists always do a great job no matter who you get! I recently got my hair done by Jeanette and she was so pleasant and did an amazing job. She also gave me great recommendations for new hair products (I was looking for a new shampoo and conditioner) and she gave me so many options at different price ranges so I could find what was perfect for me!

Great customer service. Staff is very knowledgeable of the products they sell. Would like to see more sales.

Wow! Walked into the store wanting to exchange some products... no one their to help me!!!! I ask the greeter Frances, was there anyone can help Me on the floor, she told me “no sorry and that she was working the front/Register right now. Which is fine but try and grab another teammate to help me. I ask her where was the nearest Ultra she told me Orland and blew me off. I came in wanted to exchange items not to return ONLY.

Im giving it two stars because the girl that rang me up at the register was super sweet. But I asked a different girl for help because I couldn’t find what I was looking for. She was just standing there talking to another worker so I didn’t think i was bothering anyone lol but that’s exactly how I felt. She just stared at me and told me if it’s not on the shelf we dont carry it and then went back chatting w/ her coworker. I ended up finding what I was looking for but it would’ve been nice if someone could’ve actually helped me you know?

Good quality products. Lots of variety. Friendly staff. Only rating four stars because they didnt have the exact item I needed even though I called ahead to ask and they said they did.

Friendly environment, and I noticed one of the ladies had an awesome laugh. Pretty good stuff Ulta..

I was there this weekend and kept asking the cashier for assistance. She said someone is on the floor already. I walked around looking for the floor associate and nothing. I went back to the register and asked if she called someone and she laughed, rolled her eyes at me and mumbled to the girl next to her. I waited 25 minutes and no one ever came. How does a nice corporation hire someone who thinks it’s funny for someone to stand around while waiting for help and doesn’t get help.

Dear Owner,Your employees need commissions or sale bonuses. I walked in here for the first time in my life to grab something for my girlfriend. The lady that helped me out asked me what I needed the second I walked in the door. I ended up walking out with way too much cologne for myself.Overall great experience in their professionalism and product knowledge. Give them raises!😁

This is my go to store for hair care products. I needed a little help this time. Found a nice girl ( wish I remember her name). She answered my questions, was polite and very nice.

Im always dragging him to beauty stores, but hes patient. I had to do make up for a client, so this was the closest beauty store in the area. Anyway, this Ulta Beauty was similar to the other one I visited. It seemed well stocked, although it was out of the item that I wanted. Its not a deal breaker but I did make it work with the alternative they had. The customer service from one of the employees I encountered couldve been a bit better and upbeat but it wasnt super bad. I will definitely visit this location when I am in the area.

Super friendly and helpful staff!!

Clean. Good variety of products.

This store is the best! The staff members are all friendly & comfortable with their knowledge & very helpful & friendly.Meghan, my hairdresser extraordinaire, is the absolute best! She knows her business & is just a dear person. Makes me comfortable while feeling like a friend that I trust with one of my most important assets! My hair! Shes outstanding!

Always helpful and nice

One of the employees that works here was following me around the whole time making me uncomfortable and wouldn’t stop until I left. Even when I did leave, she continued to stare at me thru the window. I had drove 35 minutes just to come here for the specific product I needed but I can assure you I won’t be coming back. Awful customer service and no greeting at the door. Never coming back here again.

Love Love it they have everything that I need

Stood in a long line but it moved pretty fast. The girl that esited on me was very pleasant and efficient.

Absolutely LOVE this place AMAZING STAFF if they do not have an item in stock they will tell you how to order it and pick it up at the store. Also an employee told me how to use the App to see what store has the item and also told me that if an item just dropped give the store at least a month before they will have it. I FOUND THAT VERY USEFUL 🤗🤗

Has all beauty supplys

Not really impressed wasnt greet when I walked in the bit there a person at the door counting people who walked in and out had better experience at other locations

Helpful service and a variety of products.

Was very unhappy my Ulta service, quick background I am platinum member and shop normally at the Hodgkins or Orland park location. This was my first time doing a pick up in Tinley because Tinley was the only location that had my product in stock. Soon arrival I waited in line for my order, before the pick up process I had made it know that I ordered my item the day before And that I had gotten an email to receive 200 points for any purchase over $25. Of course I wanted the extra 200 points to get the rewards. I told the girl multiple times letting her know if we can do the return exchange and that I wouldn’t mind the process of waiting and she was completely fine with it. I had also asked if I should just cancel the order, but I don’t think she understood what I was trying to do . She did the pick up first and then went to do the return/exchange for the same product ( so I could get the extra 200 points) she called her manager over because she did not know what she was doing. While the associate was speaking to the manager she was also making it sound like it was my fault and that I had ordered it without activating the point when I explain multiple times to her that the promotion had started the day after my order was created. Anyway, the manager had said I would have to wait 24 hours and then could do the process of a return exchange or call customer service (which I had also explained that customer service did not do that for me last time I called and asked) Which is very very very inconvenient for me because I work 2 jobs and don’t normally have the time to do that. As a loyal Ulta customer I am pretty disappointed that the employee does not know the policy and instead of me canceling the order, I have to find the time to go back to Ulta.I have tried calling customer service in the past about a similar problem where is was a one day 5x the points and unfortunately customer service had said it would have to be under the same order to get the points. At least the 200 points is for the week, so I guess that’s the only plus side.i know 200 points isn’t an extreme amount, but it would’ve been nice not having to go through all of this because an associate didn’t know the policy. Reply to establishment: correct, which is why I would have canceled my pick up and created a new purchase for the same item. Thanks for the reply though!

Store was closed..unable to purchase items

I wish I would gotten their names but 2 of the younger ladies with were so nice and helpful literally helped me with everything I needed but the older ladies that work by the kkw stand and stila too faced section completely ignored me did not help at all literally just gossiped in the group but the other girls were amazing 💗

Great service, all the products

DON’T do curbside at this store. I checked in the app and was waiting forever, so I decided to come inside to find employees standing behind counter NOT waiting on guests, so I wonder why no one was able to bring my order outside?? I will be passing on coming to this location!!

Choices Galore!Ulta has every brand imaginable from moderately priced to extravagant. Lines can be long sometimes but move quickly. Best place with the Best choices around, clean, organized, with expert assistance if needed.

I had the experience of making my first time visit to Ulta Beauty,it was nice,I was really impressed of the fact that this Business Carries many different items,its so much its hard to really choose,and where to start.Its very well organized, and the employees were very courtesy, and respectful,and friendly. I also had the opp5 to speak with the Manager,she was very professional, and friendly. My visit was very impressional,i will be looking forward to going back.I will reccomend Ulta Beauty.

Great customer service

Very friendly as soon as you walk in.Clean environment, helpful employees,and visual products easy to find in the isles.

Hand sanitizer station is at the entrance. Only so many people are allowed in at one time. The samples cannot be used right now. Well stocked.

Ive been to quite a few different ULTAs in my life, but this one was by far the best. Not to mention all the beautiful ladies that are employed there. Very personable employees that made me feel right at home. I will definitely go back there when a new cologne comes out or when I need to buy more facial cleansers.

Great selection of make up, hair care and much more.

The staff at the Tinley location is very friendly and helpful. There was lots of help, no pressure and a great selection. I highly recommend them for your beauty needs.

Big selection of makeup brands at affordable prices and good sales. Join rewards program to earn points for all your purchases and get a free birthday gift as well as use your points for future purchases. I like that they have so many products available in mini sizes and theyre conveniently located near the checkout. If you join the mailing list, you can save even more with the coupon in the flyer.

I booked my very first facial here. i purchased a 45 min session. I got there at 3pm and started filling out the paperwork. The girl asked me in front of everyone what my issues were... like, really? Anyways, she started doing the facial and it was great. She seemed well informed and answered all of my questions. Her timer kept going off at weird times, which she apologized for but she also left the room a few times. She told me we were done and I said wow, that was fast, she left the room. I looked at my phone and seen it was 3:43. I got nowhere near 45mins especially since I was filling out paperwork and answering her questions. She recommended a bunch of dermalogical products and I asked if it would clear up my problems. She gave a very confident yes. I bought everything and when I got home, I realized I didnt get my 20% off for being a first time customer which I mentioned to them. they told me they couldnt give me my money and would get 20% off next time. I used the products as she said and nothing about my skin has changed. thanks for wasting my time and money.

The store was very organized. But what stood out the most was the staff, absolutely amazing. When I walked in I was greeting with a hello from the cashier, as well as I noticed this with every single person that walked in received a delightful welcome from her. When I proceeded to shop I was approached my numerous employees checking on me and seeing if they could help me. Once I did have a question I walked over were some employees were fixing products on shelves (pretty much staying very busy and making sure the store was looking straight and nice) and I didnt even have to say anything, they acknowledged me first and asked if there was anything they could help me, even though one of the girls had already asked me once. Which I thought this was amazing due to the fact I didnt have to get their attention they were grabbing mine instead, five 5! And the girl Kaitlin was so helpful explained everything that I asked about, helped me find something that would fit best with my skin type instead of just trying to sell me anything there. She took the time to learn about me and she thought about a product that would fit me personally. Then she proceeded to explain everything in it and what each product does and why she recommends that exact product. She made me feel really comfortable with talking to her about my skin type and the current products that I use. After she gave me her card and took my information because she wanted to call me in a week to see how this new product works for me and she expressed that if it doesnt work out for me to let her know and we could work together to get the right product for me. Never have I walked into a store and had such an amazing experience with sales. I wont go to any other Ulta after my amazing experience there.

Good array of products. Sales staff tries but lacks in follow through, at times. Checkout counter could use more than one register operating at a time. The line can move slowly.

Love ULTA in Tinley Park. Great customer service. Wish they would not change products so fast. Wanted to buy a few things. No longer carry

I wish I could give this location ZERO STARS! Walked inside this location and I was treated unfairly. No one asked did I need help or anything. Cashier let a caucasian woman cut in front of me in line and when it was my turn the cashier walked off with NO WORDS. Will be contacting the manager about this matter.

There were out of a lot of the perfumes that I liked. But they did have my free mascara in stock!

Staff was nice but I went in for 2 things and they had neither. One of which Ulta only sells. Also found out they don’t give samples any longer. That really sucks. Guess I’ll be spending more time at another Ulta or Sephora. (Sephora still gives samples)

Dont waist your time booking appointments at the salon. I made an appointment for my mothers birthday for makeup application with (Lauren) and got a call to cancel 30 minutes before the scheduled time. No one even tried to accommodate the services (Mattie) took the call and when asked is there someone else available she stated no. Mind you I had to ask for accommodations. I shouldve known something was up when they lied and said they called the day before to confirm services. I had to call to confirm on my own. DONT WAIST YOUR TIME OR MONEY!

I have been a loyal client of Ulta for almost 4 years. I get all of my products there and get my hair done in the salon. Kelsey has been my stylist for years, and I followed her when she came to Tinley park Ulta. She is so sweet and makes me laugh my whole appointment! My hair ends up looking fabulous every time she does it! I highly advise her if you are thinking about getting highlights or any color service!

This place has amazing customer service and go way beyond just makeup. Very nice products so they arent your drug store prices.

Got the gifts I needed and the people inside are vary kind

Found exactly what I was looking for. And one product they were out of, so they shipped it for free to my home. Excellent help also!

I usually dont bother to review many places but this one seems necessary. Everytime I go to this Ulta theres practically no one around to help, theyre all just sitting around talking. If you do get them to help you, theyre clearly annoyed and half invested in the conversation. Also, almost all the makeup displays are a complete mess and no one bothers to fix them when theyre all messed up and all over the place. And the big thing is that they dont even have half the products that the other Ulta locations have, its so frustrating.

Can end up spending a lot but one of the best stores for help finding what you need. Good savings with app and coupons.

I was there yesterday, and had to hunt down a worker to help in makeup. They were all just socializing with each other and I walked around for about 15 minutes and had to approach someone to help me out. I felt as if I was bothering the them. I would not go back to this Ulta. Do yourself a favor and go to Sephora if you want better customer service.

Walked into the Tinley Ulta for the first time. After looking for what I needed I proceeded to check out with Noor the cashier and she was very rude. Definitely will not be coming back.

Big variety of beauty products here. Seems overpriced to me though unless on sale or clearance item.

1st time using the full service salon. Very nice definitely recommend

Suzan was amazing. Im a 30 year old woman who does not know much about skin care or makeup. Suzan walked me through step by step with all the necessary items I need to keep my skin clean, and healthy. Also, she gave me tips on makeup products and how to use them. I look forward to her customer service when I visit again.

Ask for SUZ she is awesome, so helpful, knowledgable, friendly♥️

My daughter dragged me there for my birthday...wanted mommy to get a new look. Im hooked. Awesome place for girls

I love this ulta they are the best friendly and love to help.

So here’s a long story short of The Good & The Bad.The Good: They carry many products other locations don’t, such as Proactive skin care.The Bad: Some of the cashiers are kinda unpleasant to deal with and kinda odd people overall. The worst seems to be this non Muslim woman who wears a hijab still, super ignorant... and has the largest fake butt I’ve ever seen.Odd review I know, but frequent clients who read this will know exactly who I mean and agree with her rudeness displayed.

Very nice place. Has everything you need from makeup to hair products. Got makeup, hair straightener, shampoo & conditioner, and cleanser.

THE STAFF IS SO HELPFUL. I ALWAYS FIND WHAT I NEED WHEN I VISIT THEM.

I love this ulta but today I went in right as it just opened and i came for the Ariana grande new perfume line, they did not have it put up on display so I thought maybe they forgot and maybe they have it in the back. I approached a lady with red hair and at first she didn’t make eye contact with me as she continued to open a box up.. she didn’t even check to look back in stock she was just saying “whatever is up there is all we have” carelessly. Ariana said the perfume line was at every ulta on her instagram. So I was disappointed by a lady that didn’t even wanna check if they were in the back.

Why dont you have clinique acne solution step 3?

Lines were long for the Holidays but went fast. Very helpful.

Service was poor . Ive been in there plenty of times but this was the first time I experienced a lack of concerned by the staff . I was disappointed with this visit.

I wouldve gave 5 stars but they were out of the pallet i wanted

Awsome place to shop for everything you need from makeup that looks natural and the great prices for clinque perfume the sales staff is the best always there to help find a product and explain the product. Thanks

Beautiful store, extremely friendly staff and they had the obscure hair product I needed.

LeSa Jones did my brows & she has experience to cover most all questions regarding your facial necessities. Very professional, knowledgeable & friendly.

Great store, but like so many others I found it difficult to find anyone that could answer a question. However on weekends the store is well staffed.

I went to the salon to get a nice burgundy brown color, and left with hot roots and Ariel red hair. My stylist knew I didnt want vibrant red, so she mixed purple and red and assured me itll turn out exactly how I wanted. She applied the color, and then dissappeared and didnt come back for AN HOUR. My scalp was on fire, and she never checked to see how it was processing. She washed and blow dried and you could see she knew it wasnt right by her face, but totally hid it and shooed me out the door before i could really look. I paid my $200 and left. As soon as I left, I saw how bad it was. I called and got no help other than you can come and we can add more red. So I went to Sally and bawled begging for anything to fix it, and the stylist there was so furious there that she had a few choice words for ULTA because it was literally that bad. We marched back over and showed in person everything that was wrong, and the manager (male with short ginger type hair) said Im not sure what to say, other than we can set a consultation with the stylist to see what she has to say but I cant give a refund. I explained she already said to add more red even though I already looked like Ariel with crazy roots and he said oh well the thats just what youll have to do with her. When would you like another appointment with her? The stylist from Sally lost it, and blatantly said you dont add more red to this and couldnt believe they were licensed. Bottom line, I didnt go back there, I didnt get a refund, and I would not trust them again.

Great experience with Kelsey!! She fixed the tone of my hair to what I wanted. She also texturized my hair and now it looks great! Thank You!!

The staff is friendly and they keep their store stocked adequately.

Super nice workers, super helpful if you ask a question, they dont bother you or follow you around if you have not asked for help. Thanks.

Only one star so I could let everyone know most employees are there to play makeup on themselves and parade around the store, forget about getting assistance.. Youll also wait an unnecessary amount of time in line with one cashier. This location is a joke!

I don’t leave a lot of reviews anywhere but this is the THIRD time that I’ve been in this ulta in the past month and EVERYTIME without fail I’ve had to HUNT DOWN employee’s for help. And when I do they are half invested in the conversation and not very helpful. I would recommend going to another Ulta location but otherwise the store is a clean and organized location.

Great service...Wife says best selection of stuff

I have been to this location several times and I can’t say that I’ve had a bad experience. I lost my make up bag and we all know what a hassle this can be for some of us and our makeup .... well, I couldn’t remember the name of a particular under eye concealer and two of the girls I spoke to were exceptionally helpful ! They both looked on the computer as I desperately described the packaging, color and shape of the container ... they didn’t give up on me and they looked and looked through the isles carefully to try and jog my memory ! Bingo ! Finally, we found it !!! It was SMASHBOX ! Lol I am so very grateful to both of these young ladies .... one girl had the prettiest eye makeup didn’t get her name and long black hair and had a white lab coat on and the other girl was very tall and said she was a make up artist someplace ! I APPRECIATE UR PATIENCE with me and ur help ! U girls rock !!!

I’ve always had a good experience with getting my brows done! I use Liza and she is great

Ulta has some good deals especially if you become a member of their mailing list and emails etc..when i was there, i got a free hair-do :)

Nice shopping experience and the salon is a great place to get hair done. For African American people I recommend AJ as your stylist.

I went into Ulta a week ago because I had a hour to spare while I waited on my daughter to finish up with cheer practice and what better way to kill time than to shop for beauty items. I had every intention on purchasing some new lip colors and some more too faced products. I looked around in the store for about 45 minutes and not one employee asked if I needed any assistance, I watched several other costumers that came into the store after me receive service from employees that volunteered help. If the store was busy I could understand however in this case it wasnt. I wandered around the store receiving look after look as if I was being watched but never any verbal response until an employee heard me on the phone with my husband telling him about how I have been in the store for 40 minutes and have not been asked if I needed any assistance and how I didnt like the looks I was receiving. I normally try to stay away from this location in particular because I ALWAYS leave this store feeling the same exact way. When shopping at other ULTA stores I receive great costumer service its just something about this Tinley Park location that lacks costumer service. Its sad that I would rather drive the extra miles just to avoid this location

Staff is rude, glad theres another Ulta near by.

I had my 11 year old daughter with me who is very mature by the way, when I walked into this location to buy some Anastasia products. No one even offered help. Every one was socializing or giving me a weird look, I dont know if was because of my race or because i brought a child in the store as maybe they have an aversion to this. After about 20 minutes someone finally helped me. Although I spent 70 bucks, I will never shop at this location again, maybe I should just go to Sephora instead.

AMAZING CUSTOMER CARE. Paid actual attention to my wants and needs without constantly trying to upsell me stayed well with my budget helped me get products i love and insured my return to their location

I wont be back again, i went before valentines day it was like half hour before closing and they already had the door locked with me inside there was 2 girls, they looked at me like if i was going to steal something the girl that was following me didnt even asked to help me she just was playing stupid while next to me, i asked for her help and she told me that what i was looking for was kind of expensive and didnt had any cheaper ($20 dlrs. I looked online before coming) she directed me to the product and she went back to the register to talk behind my back with the other girl it was a very awkward and wrong situation i was wearing momny jeans and a bun with no make up after a long day with my kids and all of my duties i didnt know i had to go dressing fancy or wearing tons of make up to be treated like a descent person. First and last time at Ulta store.

Apparently you cant use two coupons at once anymore, the girl was very unfriendly and they need to tone it down on the makeup, its not Halloween anymore.

Fully stocked and excellent customer service

I love the sales people there they are so friendly so great so helpful. I will be back

Found exactly what I needed

As soon as I came in there was instantly a lady commenting on everything I looked at starting from me trying to see a sample of a product to interrupting me and my sisters conversation out of no where for something very unnecessary. She got so annoying standing behind my back all the time that I left my bag next to her and walked out. And when she interrupted us it was to say some stupid ignorant comment not to help us or see if were okay. She didnt even look like one of the helpers, she looked like a security guard. Very unsatisfied.

The newest in beauty, styling and fragrance products in one place. Friendly, knowledgeable staff, weekly coupons and frequent buyer incentives!

Great Place multiple brands customer reps should be more helpful

I LOVE IT THERE!! Everyone there is a Sweet heart i ESPECIALLY LOVE SUE she is in the Lacome Department and she knows Everything you need to know about taking care of your skin.

No diversity at all, how can you relate? No mature employees.I found this at all Ultas. Their coupons are ridiculous.

Not too long of a line for early afternoon. They would do well to have some sort of express checkout line for customers who only want gift cards.

Great customer service 👍