I am giving them one star because we had them install two storm doors for us at our previous house and the installer does beautiful work.However, zero stars for my most recent experience at our new house. Joe came out to give us a quote because we wanted to install a door with a dog door and instead handed us a catalog for something we could install ourselves. He did not want anything to do with the work and when I called a few weeks later to ask a question about the order I placed from the catalog he was judgemental, unhelpful and told me he did not have time to help me because he had other work and proceeded to hang up the phone.Such a shame because the gentleman who actually does the work does a beautiful job, however Joe has an attitude as if he could care less about whether or not he has your business. We were repeat customers and this would have been the 3rd door we hired them for. Absolutely will never contact this business again.

Just want to say it was the best service ever I recommend these people / door to do your job the best

We had purchased replacement windows from Torrington Sash and Door 24 years ago. Recently they needed a minor adjustment. Called Joe, he sent someone down the next day. His employee, John, was able to make the adjustment perfectly. John was professional and knowledgeable and provided us with some tips on how to handle the window adjustment if it should happen again. He also brought back to the shop two screens that needed to be re-screened for us. We received a call back the next day that the screens were done and ready for pick up. Amazing turn around time even if it is not yet “screen season”. Great company to do business with even though 24 years had past since we last did business with them. Thank you Joe and John!

Torrington Sash and Door refurbished three huge windows (30 panes each) in the mudroom of my 1878 home, and replaced the outside door and two side light windows of varying vintage and quality with three mahogany door/windows. It was a big job and took awhile but was so worth the wait. They also replaced my old attic windows. They understand historic renovations, materials, and design. Highly recommend.

Very friendly and professional! Our dogs put a hole in our screen door and they recommended a paw proof replacement screen for our Andersen slider. High quality craftsmanship, quick lead time, and great pricing. I highly recommend this company!

I needed new rollers for my old sliding door. When I say old I mean Jurrasic. I needed something no longer made. These guys spent a long time looking through extensive inventory to find what I needed and it was only because of their years of experience that they recognized the jumbled mess that I brought in for what it was. They could have easily sold me a new door, but instead they renewed my faith that honest merchants are still around.

Service. Is fantastic! Warm, professional and courteous environment!

Very professional, and they do great work. They replaced the screen in a very flimsy storm door frame. Not an easy job, but done perfectly.They also deal in antique period door hardware, locks and hinges.Stop in if you need anything done that has to do with doors.

I recently had Torrington Door and Sash refurbish two storm doors that are the main entrance to my breezeway. The doors were in pretty bad shape considering they were original to my 1940 cape. They did an amazing job, they look new right down to the vintage hardware which includes a really cool doorbell that now works perfectly! Highly recommend - Thank you for an awesome job!

Nice people great service

Great job replacing a screen door

Very helpful