user
Hampton Automotive Services
300 E Joppa Rd # E, Towson, MD 21286, United States
Appearance
Hampton Automotive Services

Comments
De
Review №1

Couldnt have been happier with the service and the way I was treated. Professional, prompt, courteous, knowledgeable, and very affordable. Will go here for all future car needs. Thank you!

Mi
Review №2

Ive been a Hampton Automotive Service customer for nearly 30 years. Gary and his team reliably deliver the highest quality work and the most trustworthy advice you will find. They evaluate and treat your vehicle as if it was their own. I absolutely recommend them.

Fo
Review №3

I have been coming to Hampton Automotive Services for at least 7 years now, and I will never look back. I call them and always am able to get my car in the shop within a day. The biggest difference between Gary and the other mechanics is the honesty factor. Going to a mechanic can be daunting, and full of issues your car might have. Gary is straightforward and honest, always having your best interest in mind. I have not experienced this with any of the mechanics I have used prior. The piece of mind that I have knowing my car is in the hands of VERY Experienced technicians and that I will be given a trustworthy answer or honest recommendations, is the reason I go to Hampton Automotive. They are fast, have extremely high level of service, and they always have your best interest in mind.

Jo
Review №4

Been having my car serviced by Gary for a few years now. Honest and reliable, never going to another mechanic.

Cl
Review №5

Where to begin with listing all the wonderful services I received at Hampton Automotive in the past three years since I came here for the first time? Let’s start with timely appointments. Whatever is need, I get an appointment quickly, mostly the next day. I bought new tires there and Gary gave them to me “at cost”. I only paid for the installation. I bring it in for an oil change and they check everything to make sure I leave with a car that’s safe to drive. My car is almost 20 years old and things wear out. They always catch what’s about to break before it does, thus making sure, everything is in working order and will transport me safely on Baltimore’s rocky streets. Windshield wiper fluid is refilled, tire pressure checked, and making my old almost “blind” headlights look shiny and new again are just some of the standards and I don’t have to request this, it happens automatically. Others have mentioned it in their reviews and it’s true, Gary walks me through all the things that are needed and shows me on my car what absolutely needs work. Always honest! Great prices! The three mechanics who work there are knowledgeable, thorough and fast. Even when something unexpected needs work, I can always wait upstairs in the lobby, the parts come quickly and I can take my car home on the same day within a couple of hours. I was sent to Hampton Automotive by a friend. Best decision I ever made to come here. Bring your car here and you’ll never want for another repair shop.

Jo
Review №6

I started working with Gary and his team back in 2012. I bought a car that was questionable and made funny noises here and there as I would drive it. I was unsure of the car and took it to different mechanics in the area to ask about safety issues with it. Some mechanics said it had extensive repairs needed, then I took it to Gary. He test drove the car and said it was fine. I then moved from the Towson area in 2016, so I stopped going to Hampton Automotive. Their good service, honesty and integrity kept me going to them for 5 years. If I move back to the Baltimore/Towson area, I would gladly work with Gary and his team again. Great establishment.

Br
Review №7

I have been bringing my vehicles to Gary for the past 9 years. I will not let anyone else touch my car! Gary and his wonderful team of mechanics are professional, kind, and amazing! They do great work in a timely manner. They do HONEST and FAIR work. They will never upsell you or charge you for something that is not needed. I cannot say enough great things about this place!

Re
Review №8

This is the best mechanic I’ve ever been too. He worked tirelessly to fix what could’ve potentially been a totaled car and I am so grateful!

ti
Review №9

Great experience. Gary explained the problem in detail and suggested repairs vs. the toyota dealership suggestions, car runs great and very pleased with service and repairs. He also suggested another garage for one of the repairs and I had a great experience at that garage as well. Gary also called me 1-2 weeks later to follow-up and see how we made out. Who does that anymore? Nobody, you get a survey in your junk email that you delete. Thanks

Se
Review №10

My only regret is not knowing about this place 30 years ago. Hands on owner who is there to get it right. I would highly recommend for all your auto service needs.

Er
Review №11

I have been having my cars serviced by Gary and the guys at Hampton Automotive for over 20 years. The courtesy and expertise is unrivaled. Gary runs his business ... in the fashion that businesses were run back in the day. You will be treated to real people ... doing real work. The icing on the cake...you get see all the parts that were replaced on your car... you will always know that you are dealing with 100% honest and hardworking people... with a passion for automobiles.

Ch
Review №12

Very friendly and attentive auto shop. They’re very thorough and obviously care about the quality of work they produce. Gary and his team are honest people who are set on making sure you’re satisfied when you leave. They don’t try to upsell products or pull one over on you, they simply want your car to leave the shop in in a better condition then when it arrived.

Ve
Review №13

Absolutely perfect experience. Came from a Ford dealer/garage. They wanted to charge almost $1.5K and also swap parts that werent broken. The guys at Hampton Automotive repaired the parts that needed to be repaired for less than half of that. Quality work - honest guys. Theres a reason those guys survive without advertising in a hidden location!

Re
Review №14

My boss recommended Hampton Automotive to me about 2 years ago. It was one of the best decisions I have ever made. Gary and his crew treats you like family. They are honest, hard working guys that wont over charge you. I trust them completely and know that they are looking out for me. I will not take my car any where else. My parents have even started going to Hampton Automotive. Lets face it, its hard to find a good mechanic now a days. Hampton is definitely the place to go! I highly recommend it!

Ph
Review №15

Very honest, I am really impressed with Gary. The other shop at York road said more than 1100 dollars to fix my car. Gary said my car is totally fine. He said he used a scanner once before a test-drive, and once again after the drive to make sure it does not have any problem at all. He deserve 5 star.

Ro
Review №16

Gary is fantastic! He was informative, honest, kind, and made sure I understood what was happening every step of the way. Because he knew Im a student from out of state (with next to no automotive knowledge) he offered to drive my car to the Ford dealership himself to have them replace my catalytic converter for the most fair price. Ill be back at Hampton Automotive the next time my car is feeling under the weather and absolutely recommend Gary and his team!

ph
Review №17

Great shop, best deal in the area and the owner is in shop interacting with customers daily. He gives the best deals and the work speaks for itself. Quick fast and affordable, all around great place to bring your vehicle for any auto needs.

Ga
Review №18

Absolutely the best experience!! Honest, knowledgeable, and trustworthy. Ive worked on cars my whole life, know my way around a car, and have dealt with my fair share of disreputable repair shops. So when my daughter had car problems 100 miles from home on her way to college, I cringed at the thought of having emergency service while out of town... I fully expected to be taken advantage of with no recourse. Gary at Hampton Automotive could not have been nicer and, even though they were very busy, got my daughter safely back on the road the same day. On top of that, they were extremely fair with the price and, under the circumstances, easlily could have charged much more for the repair. Honest, knowledgeable, and trustworthy auto repair shops are really hard to find... If you live in the area and you dont take your car to Hampton, you absolutely should, because Hampton is truly the best! From a father of a daughter far from home, thank you!

Ga
Review №19

The.owner answered the phone and was friendly and knowledgeable. Took my car in and he called me and told me exactly what was wrong and what the price would be. Completed the work quickly without any surprises. Didnt gouge me on the part charge. It was they same as if Id bought it at Salvos. Fair price on labor. And right in the heart of Towson. Will definitely use them whenever I need a mechanic. Highly recommend this shop. Owner has a great business ethic.

La
Review №20

The owner is very knowledgeable and very honest. His good judgement saved me a lot of money, and gave me a overall better/safer car in return. His service was very timely and efficient. It is obvious he really cares about the individual and about delivering excellent service. Will go to him every time for now on.

Br
Review №21

When I scheduled an online appointment the response was immediate and they were very accommodating.I brought my car in for inspection and oil change which can sometimes be an adventure.The employees and owners of this garage are the friendliest, honest and most efficient.Take your vehicle here if you want the best service possible.

St
Review №22

Top of the line auto repair. The accolades written in Hampton Autos reviews are well deserved and reflect the owners character as well as his technical skills. My first inclination is to keep Hampton Autos existence a secret but that would be so selfish as they do deserve all the praise seen in the reviews.

Al
Review №23

Gary Barnes is hands down the most honest, kind and helpful mechanic I have had the pleasure of giving my business to. He builds his entire business off of the foundation of honesty and integrity. Im very happy to have been directed to his shop. As a struggling college kid it isnt easy to afford the high cost of maintenance but Mr.Barnes has very fair prices.

Co
Review №24

Never had a bad experience. Only place in the area I trust to take care of my car. Great customer service and fair prices

Am
Review №25

Best people, best service. Been taking my car here for about 6 months and have always had a great experience. You cant beat their prices, either!

Ri
Review №26

Excellent service, friendly staff and were not greedy at all like many others. Fixed what was required in no time.... Very satisfied with their service.. Hihgly recommended...

Ma
Review №27

This is the kind of garage people are desperate to find, honest, hardworking, trustworthy, and affordable. I will never go anywhere else for as long as I live in the Towson area. They do not try to upsell you, they do not lie about rates, they are 100% transparent when it comes to your vehicle and any repairs.10/10, 5/5, Two thumbs up, whatever your criteria, this is the best auto shop in town.

Bo
Review №28

Gary the owner is great. His auto shop does great work. You will be happy with anything he does for your car!!!!Bob McCulley

ca
Review №29

Gary is honest and reliable ( I have known him for over 20 years) he always goes out of his way to do a excellent job and truly cares about his customers like they are family. There is no one better!!Master mechanic and stand up guy.

Ch
Review №30

Hampton automotive service was great. Im a college student who isnt close to home and I was able to drop my car off and have it back the next day. Gary was quick and was a really nice guy. Price was fair when he could have easily charged more. Figured out the problem and fixed it in a day. My guy for auto service while at school from now on.

Ju
Review №31

Terrific quality of work and the employees are kind and helpful.

Pa
Review №32

Hes been in Hampton plaza for over 30 years and all the people who work for him are all good

Ge
Review №33

This is the car repair shop Ive been searching for since I moved to Baltimore 4 years ago. The mechanics here are genuine, honest, kind, and willing to try to work around your schedule in case of emergency. The cost for my repairs was cheaper than what was quoted to me from AAA. They definitely have my recommendation.

n
Review №34

I drove my car off the curb when I get of parking lot. I didnt see there is no driveway. Hampton Automotive Services gave me a free check, they told me my car is okay. The guys there are really nice. They have over 30 years experiences, I trust them. It is hard to find them, you have to turn around, drive to E floor, behind Hampton Apartment, you cant miss it.

Il
Review №35

Extremely quick service! I dropped my car off in the morning to get my tire rods replaced and my car was ready that same afternoon. Gary told me exactly what he did so I knew what I was paying for.

Je
Review №36

Ive been taking my vehicles here for nearly 10 years. Gary is always upfront and honest, and explains all work performed in detail. Theyll even show you your worn out parts they replace. Highly recommend!

Sa
Review №37

Fast and affordable. Great job!

Ma
Review №38

I actively bring my car whenever a problem arises. Not only are they professional, but they are transparent and truly work with the customer to minimize cost. As another said, Hampton automotive is a real gem! I refuse to bring my car anywhere else.

St
Review №39

Great Service !! The Best !! These guys really helped me out of a jam.I am very tough on mechanics. They helped me even though they were busy. My daughters car was whinning bad. We had to return to New York the following day. They were fair with price. They explained everything to us. We love you guys.

Di
Review №40

Well knowledge staff and honest

Ha
Review №41

I was headed over to Hampton Automotive tomorrow to get some work done on my car and wanted to give them a call to see if they had room for me before the holidays. Didnt have their # handy so I googled them to get it. With a moment or so of free time I thought I would look at their Google reviews- something I wouldnt ordinarily do since Gary and his guys have been taking care of my cars for many years.If you are looking for the definition of fairness and quality, look these words up in the dictionary and youll see their picture by each word! I have always been treated like family. I was shocked to find this guys one star rating of this well respected establishment.It just goes to show you how some idiot with an undiagnosed problem can do harm to a good business leaving one to believe that the internet can, too often,be irrationally damaging to a business by a person hiding behind a keyboard. Thank God, all of Hamptons regular customers know better.

Ly
Review №42

Reliable, honest and dependable. I only take my cars here.

Ka
Review №43

Wonderful people! They went above and beyond the call of duty for me! Thanks Guys!

Le
Review №44

Very bad, really bad customer service. Said he cannot give me a price for brakes because he didnt know what car I had. As soon as I told him that I have the parts he said So you have to put yourself because I am not interested. I wonder why he is not interested, may be he overcharge in parts? Cannot give a price for labor either? Mmmmmm. Not good for me.

J
Review №45

Gary at Hampton is one of the nicest people in automotive industry, having my car worked on there for years with the best service, parts, and prices! It hurts to see someone leave a one star review when the person did not want to tell Gary what vehicle and leaves this gibberishhe said So you have to put yourself because I am not interested. I wonder why he is not interested, may be he overcharge in parts? Cannot give a price for labor either? Mmmmmm. Not good for me.So basically you are leaving a bad review based upon a response given that you did not like? please dont drag others down because you do not understand how the parts industry works nor how to type and spell correctly. Mr. Leonardo Faye

PR
Review №46

They recommend only what is necessary. Cant beat their expertise either.

GP
Review №47

Mr. Fayes claims of being dissatisfied are totally unjustified. What good businessman would give an estimate over the phone on a car that he has never seen ......and then the customer tells the shop owner he will supply his own parts! NEVER!! Shop owners carry product liability insurance on parts they install including labor.....If a customer supplied part would fail, especially brakes, and the result would be an accident......It would be a sticky situation for the shopowner as he would be UNINSURED! One that NO BUSINESS OWNER today would want to be in..... This (-) feedback is totally un-warranted !

Tr
Review №48

Hampton Automotive is an honest mechanic. They do very good work.

Ro
Review №49

A different mechanic said I needed shocks when there was no evidence apart from tire wear. Gary at Hampton determined my tire cupping was unrelated to shocks or any suspension issue, and advised I replace and align my rear tires, then rotate per manufacturers schedule and monitor tire wear; saved me 450 dollars. Charges a premium over discount online tire sellers, but selling what customers need is a legitimate way to earn a living. Giving incompetent advice is not.

Dm
Review №50

Been coming for years. Great service and prices.

kr
Review №51

Great service and very helpful!

Information
2 Photos
51 Comments
4.9 Rating
  • Address:300 E Joppa Rd # E, Towson, MD 21286, United States
  • Phone:+1 410-825-4424
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations