Chris Corbett was my hero of summer!! I’d been looking and looking for a while and all the sudden The perfect boat came in for my tiny family and Chris swept into action to do everything in his power to get us in it and out on the water enjoying summer and making memories as a family. First time as a solo boat owner for me and Chris and grand bay marine couldn’t have made it easier. So excited to have them deliver my beautiful Regal Fasdeck to my home and have enjoyed every second we’ve captured in the water so far. Thanks Grand Bay but especially thank you Chris!!
Tammie Cornell at Grand Bay Marina was fantastic. We started looking for a used boat with pretty specific wants and little wiggle room in cost so we knew it wouldn’t be easy. We had one boat come in earlier this season and it was Tammie who called me and told us not to buy it based on some mechanical things she didn’t like. I’m sure she could have easily done some repairs and sold it to us, but instead she said “I’m not letting you buy that boat”. While we badly wanted a boat, we trusted she had our best interests in mind and we held off. As the season went on finally assumed that we’d have to wait until fall or later based on this years used boat market. Then we randomly got a call from Tammie earlier in August and she simply said “I’ve got your boat”. So without ever seeing it and wanting it ASAP we bought the boat and had it delivered. A week later the boat showed up and I was shocked at how nice it looked for a 2008 model and the price we paid. The boat almost looks brand new, is in fantastic shape and runs great. We couldn’t be happier with it and I would recommend Tammie to anyone in a heartbeat!
Great experience with Chris. I came in knowing nothing about boats and he and his team took the time to educate me and help me pick the perfect one for my family and my needs. He was always prompt, kind, and engaging. This place is great! No 2 hour dealership process here. I was in and out when signing paperwork in 15 minutes. What a fantastic experience. When picking up my new boat, he took the time to show me everything, and give me some lessons. He was patient and kind every step of the way. I highly recommend Chris and his entire team.Update: I had a missing part on my boat and was promised it will be taken care of. I have now owned this boat more than 60 days and have not been able to get a definitive answer on the missing item. The parts manager actually told me that there are people who have bigger problems than me, so I need to calm down. Not having the item is one thing, but I have now been sold a product, and are now old news, so communication does not exist from them to give me updates.
We had a very positive experience in purchasing a used boat through Grand Bay Marine. We worked with Chris Corbett who was fantastic. He bent over backward in answering all of our questions, setting up a test run, acting as mediator with the seller, ensuring we had all of the accessories, getting the boat delivered, and even calling around to see if he could find us a slip to rent. He was a true professional and made our buying experience a great one. We would love to work with Chris again in the future.
Very great customer service from the team here. From Jake who sold me the boat to the service guys who took the time to walk me through a few questions I had and make sure all my concerns were addressed, the experience I had with them was excellent! Was really impressed that the salesman Jake followed up to see how things were going...... service after the sale! They have definitely earned my future business as well as a high recommendation!
Jean and I enjoyed our experience with Grand Bay Marine. Tammy was a great sales person. We love our new boat!
Excellent experience purchasing my new LS6. Chris was super responsive, helped coordinate a test drive of an LS4, explained all the features of these boats and worked closely with me through the buying process. Boat was delivered on time (even with all the madness of COVID) and is everything we hoped for. Chris even delivered the boat himself down to our marina in Holland. Big thanks to Grand Bay and Team for making this process enjoyable!!
We have now purchased our 2nd new boat (1st Regal 1900 and 2nd StarCraft Tritoon) from GB and Derek in particular. Both purchases were great! In both cases our trades were very fair.This purchase was delayed briefly due to their inability to get the new OB motor because of delays from the manufacturer and shipping. Derek did a great job of communicating with us every week along the way. Our new motor came in after about 4 weeks and the boat was rigged and ready to go in 2 days.We took the new boat out for an orientation excursion and Derek was very thorough about showing us all of the features of the new boat. This boat is what we were looking for. For us old farts we wanted something that was 1. Stable. 2. Easy to get on and off. 3. Plenty of room for the family. 4. Power to pull a tube with the grandkids. We got everything we wanted!I can not recommend Grand Bay and Derek Carlson highly enough... They have a great group there that have never let us down. Everything from sales to finance and service! If youre looking for a new or used boat, go to Grand Bay Marine!Colt and Carla PaynePinckney Michigan
Tammie & Dennis were wonderful to work with! Very knowledgeable and easy to communicate with. Would definitely recommend working with them at Grand Bay Marina!
We have been doing business with Grand Bay Marine and Tammie Cornell since 2007. She has consistently helped us find the right boat for the best price. She has been more than fair with each trade-in. We are now on boat #4. Whwn you establish a relationship with them, they treat you as family. Someone always greets you at the door. I am proud to say that not only do we do business with them but they feel like family as well.
We had a really great experience (and continue to) with Grand Bay Marine. We bought a new boat through the dealership and felt cared for throughout the whole experience. Every employee we worked with made us feel valued. Liz, Derek, Mike, Scott, Parker were instrumental in making our purchase a special event. They understand the concept of service and follow through and are very responsive to inquiries and concerns. Their professionalism and their genuineness is real and exceptional.
Our recent experience purchasing our boat thru Derek Carlson was a great experience. He was over the top with his services that he provided. The boat is everything we hoped it would be and would recommend anyone looking to purchase a boat to visit Grand Bay Marine! Excellent customer service 😊
Did not have what we were looking for in stock but pointed us to a place where we could get it right away. Very much appreciated.
This is the third boat our family has purchased but our first experience with Grand Bay Marine. Some words to describe the individuals that we had the fortune to meet at Grand Bay Marine; honest, patient, experienced, truthful, kind, and can be can be described as having solid integrity. From start to finish this place is top notch. Chris, Kyle, Liz and others that were involved with our boat purchase literally did everything they said they were going to do. We felt like as buyers we were part of their family. What a great experience. This is what I would expect out of a dealer selling a great brand like Regal Boats. Grand Bay Marine did not disappoint.I have to say, there was a one issue when we took delivery of our boat and trailer. It was a major issue but there is no need to go into details here. What we’d like you do know is that as soon as we made Grand Bay Marine know about our issue the folks at Grand bay Marine owned what happened and made it right. Because of some past extremely negative experiences with sellers of luxury items we were geared up for a long-drawn-out back and forth when talking with the sales manager and owner. There was no need. Kyle and Liz genuinely listened, were so reasonable and understanding. We asked and they agreed with our ask. I mean it was just really a great experience. We truly felt like we were valued as customers. We have rarely felt valued as customers even when purchasing items that are wants not needs. Liz and Kyle made it right.Chris Corbet was our main point of contact as our Marine Professional. Chris made the buying experience very enjoyable. He treated us very well, answered all of our questions (even after hours and on days GBM wasn’t open), and literally followed through on everything he said he was going to do.We really had a great experience and hope to be customers for life. We feel like we can trust Grand Bay Marine. It restored a little of our faith that there are good reasonable people out there that like helping others enjoy life. I suggest that if you are looking for a boat you shop with Grand Bay Marine, no matter your taste, they are the place you should go.
Great selection of boats complimented by the most kind and knowledgeable staff! Id never go anywhere else!
UPDATE: Our starcraft sls-5 tri-toon pontoon boat is so much fun for my wife and I as well as the kids. Ive stopped in a few times since the original purchase and the whole staff there is wonderful.Had an absolutely amazing buying experience at Grand Bay Marine. My wife and worked with Tammie and Kyle. They were both super helpful. We love the new tritoon that we bought. It’s getting delivered tomorrow and our kids are so excited. If you are looking to buy a pontoon- tritoon in Traverse City, this is the place you want to go.Will def be back for a wake board or surf boat in the next few years. Also the parts dept was awesome too. Very helpful with tubes and ropes etc.
I want to thank Kyle and Liz for one of the best buying experiences my wife and I have had. This was our first boat purchase and they made us feel comfortable and knowledgeable about entire process. We will definitely be back!
We purchased a Regal 2000 ES in the spring of 2020. Both Chris Corbett and Liz Carney were a pleasure to work with. Many of the details of the purchase were worked through on the phone and in email. Chris was timely with his follow up to all my questions. He was able to arrange an opportunity for me to see the boat while it was in storage in their showroom prior to the purchase. Additionally, he made certain we were able to pick up the boat prior to Memorial Day. I also appreciated how involved Liz was in the process ... always willing to jump in to help along the way. We’ve already made a lot of fun memories with our family. Thank you Chris, Liz, and the Grand Bay Marine team!
As a first time boat owner, I couldn’t be more pleased with the service (and patience) provided by the Grand Bay Marine team. Tammie and Liz answered all my question timely and thoroughly and most importantly, found a boat for me that I am sure will fulfill my expectations. Thanks!
Tammie did a great job in working through all the nuances of ordering a new boat model (Regal 36 Grande Coupe). She went above and beyond and we appreciate her efforts and knowledge. Liz, Derek, Mike and others at the dealership were also very helpful.
We had a great experience with Grand Bay marineDerick are sales men was great and kept us informedthru the process. Mike delivered our boat and gave usare orientation he was very knowledgeable andmade sure we felt comfortable with our new pontoon.We give them a big thumbs up👍Thank you Mark and Cathy Wenger,
Chris did an amazing Job getting me all lined up with a new boat, especially this year with inventories so low. Every little detail was explained and taken care of. Thanks everybody at Grand Bay Marine for their help.
We found Tami to be very energetic. She answered all question when a problem came up when we were designing our new boat. She was very helpful with such as with colors and new products. This would be our second boat we purchased from her and hasn’t failed us.
Great people. Really easy to work with and very helpful in determining a boat that fit my family’s needs. Bring on the warm weather!
Everyone at Grand Bay Marine is so awesome, we just purchased our third boat from them, we would never go anywhere else to buy a boat, excellent customer service, all the staff is amazing!
Tammie at Grand Bay Marine is the best! Her experience and knowledge of the Regal brand made it easy for Tammie to find the perfect boat to fit our family’s needs. We highly recommend Grand Bay Marine and Tammie.
We purchased our first Regal back in 2017 from Grand Bay Marine and fortunately we were able to upgrade and purchase our second Regal them last week! The staff at Grand Bay Marine is awesome! Tammie and Mike were amazing to work with and made the purchasing process seamless. I highly recommend that if you want to purchase any boat (new or used) to go to Tammie! She knows how to treat the customers right and walked us through the ins and outs of the new boat (shout out to her husband Dennis for helping us as well). The customer service doesn’t stop there, she continues to follow up to ensure that we’re happy and address any additional questions that we may have. Tammie is amazing!
Great working with Tammie over at Grand Bay on our new boat purchase. We are returning customers and wouldn’t shop anywhere else. We are looking forward to a great summer on the water. Thanks
Had a wonderful trip to Traverse city but first stopped off at Grand Bay Marine to see Tammie about a boat!! Tammie had the boat cleaned and ready for showing with all of the previous owners records, boat accessory add-ons, coverings (the previous owner had several additional ones) then proceeded to give us lots of extras on her own. There were a few minor things that weren’t perfect and Tammie went out herself and cleaned them.Micheal, who took us to Grand Traverse Bay to test drive the boat was awesome!! Super friendly and even tolerated all of my boating questions! He has an incredible past history of boating!The entire dealership was really nice, all salespeople were friendly (not “salesperson” friendly) but genuine. Everyone asked where we were from, if we were staying in town, and gave lots of restaurant recommendations for their favorite places!!Great place would recommend it in a heartbeat!
We really liked working with Chris! We got just the boat for our family. A pleasure buying from Grand Bay Marine. I highly recommend!
I want thank Tammie for all the help she has given us. It was a long process but she was always willing to help.
Tammy has been extremely helpful through the entire experience of purchasing my 2021 Robalo 202 EX. She is super knowledgeable about the brand and was able to help me make the right decisions to option out my dream boat! Thanks to Tammy the experience of buying my first boat was perfect!
We had a great buying experience at Grand Bay Marine. We decided to move from a tritoon that wed had a few years to a small Yamaha jet boat. Of course we were buying last fall during the boat shortage. Chris Corbett took care of us, explaining the ordering process and got things moving. He called back in Feb with news our boat made it on the recent shipment, while others were still backordered. Made us glad we had taken the advice to place 10% nonrefundable down payment in the fall. GBM delivered the boat last week directly into our lake an hour away, so we didnt even have to pull and launch it. Great experience as I said and really appreciate Chriss customer service.
Awesome customer service and beautiful boats. They made buying our new pontoon so easy and a real pleasure!
I’ve purchased boats from Tammie for several years and will continue to do so because she is professional and provides prompt, friendly service.
Very positive experience. First time boat buyer with lots of questions and need for instruction. Mike and other staff went way out of their way to help me choose the right boat and learn how to use it!! I visited a few boat showrooms in the area but Grand Bay was the only one who provides on water training as part of the purchase price. Others wanted to charge me for training. Truly an excellent customer service experience (and great Regal boat too) provided by Grand Bay. Would recommend to anyone looking to buy or sell a boat.
Everyone was so helpful and professional, especially Mike with financing. I highly recommend!
Thanks Tammie for working with us on the purchase of our Jeanneau! Appreciate your help getting it organized for its new home in Canada!
Chris Corbett was our salesman at Grand Bay Marina. He went above and beyond to find a boat that would suit our needs. We looked at new and decided not to take that leap since we are retired. Within a day he found our boat! And we love it. I would definitely recommend Traverse City Grand Bay Marina. Thanks Chris we had a great summer on our boat!
I have stopped in the Traverse City store a few times over the years to check out current boats. This year I wanted a boat and met Chris on a Sunday when few other dealers were open. Chris listened to what I was looking for and hooked me up with a great boat. Good communication and service. I love my Regal 2500!
Tammie, was the best she helped us through every step of the way giving me extra help with my hearing problem even after the sale 2 months later she is their to help every time I come in for anything. The entire staff from the owner to the young man who took us to the lake for the first time for the demo did a great job very professional. I highly recommend Grand Bay MarineTed
From the moment I contacted Grand Bay Marine, I had excellent service. They were accommodating to all my unique needs and requests. Extremely punctual to scheduling and even fitting me in on short notice. Pricing was very fair and the service was top notch!
If you’re looking for a new or new to you boat, need help getting your boat ready for the season or whatever your boating needs may be, Grand Bay Marine is an outstanding place to get started. The service department is so professional and proficient and has all the expertise you may need. The sales staff is so knowledgeable and professional, without hard sales tactics and will answer all your questions.I’ve gotten to know the staff at Grand Bay Marine over the last 6 years, helping me with my Regal and my experience has been exceptional with everyone I’ve met. Integrity and trust.Marc B
Such a great experience! Kyle was the best salesman and helped us find exactly what we were looking for. Everything was quick, easy, and efficient. Everyone was so helpful and informative. We drove over 2 hours to buy our boat from Grand Bay Marine and we will continue to do business with them in the future. Customer service was superb!
This is a wonderful woman owned business. They have excellent service and standards. Liz is a very honest businesswoman with a ton of integrity who is integrated in the community!
True professionalism... My family recently moved to TC and knew a boat was more than just a want. We had specific requirements in our boating needs, and Kyle Oleson went above and beyond to assist us in our decision making process. Prior to our purchase, Kyle conducted a site visit to our home. He inspected the slope of my driveway and size of our parking pad in order to ensure our boat could be transported and parked by a novice boater (me). They (Liz Carney, Owner of Grand Bay and Kyle) allowed me the opportunity to trailer the boat which gave me the confidence in my vehicles tow capability. Finally, from the beginning of our journey to our orientation with Matt, Grand Bay Marine has more than impressed us. We recommend Grand Bay with enthusiasm. Thanks Kyle.The McKinneys
I dont even know where to begin...everyone from the owner to the detail man (Chris) was friendly & just so nice to deal with. My sales rep (Tammy) was so knowledgeable, accommodating, friendly and never said no! I will, hopefully, buy many more boats in my life time...and EVERY ONE WILL BE PURCHASED FROM Grand Bay Marine!
My first choice go-to marine dealership. The Grand Bay Marine Team is customer first, courteous and over the top helpful. A true American Company 🇺🇸🇺🇸🇺🇸 Proudly selling made in the USA Regal Boats and others.
Do you hate being ignored when you go shopping for a big ticket item? Well this is NOT the case at Grand Bay Marine. They are so friendly and ready to assist as soon as you enter their fabulous new showroom. Tammy was our salesperson. I would recommend her as she is detailed oriented and has exceeded all our expectations during and after the sale. We love our retro blue pontoon boat! Thanks Tammy and GBM
Ive bought a few parts for my boat here but I will not be back. Rumors were recently confirmed by a current wage & hour investigation that owners Liz and Kevin Carney did not pay some employees during the pandemic and never called them back to work. Its horrible how some people treat their employees. Also heard that owner Liz Carney carelessly exposed the whole workforce to possible coronavirus... there are other boat dealers around like Long Lake Marine and Walstrom who deserve our business much better.
Liz and her staff were excellent if helping my family purchase a pontoon boat. We were treated like we were the only ones in the show room and got a great price on a boat that will create priceless memories. Thank you Liz, Kyle and Brett for all your help.
I bought a 28 ft regal two years ago that absolutely love! I boat on torch lake in Michigan and everyone I dock somewhere people comment on my boat. The service experience with Grand Bay is outstanding. The entire team is very responsive to any issue. I get offers from people who want to buy my boat all of the time. I refer them back to Grand Bay because of the quality of the entire team from sales to training, boat delivery and storage. If your looking to boat in northern Michigan there is only one dealer to work with....Grand Bay Marine
Grand Bay Marine is the most friendly boat dealership. Everytime you walk through the door you are great with a hello and welcoming smile. Everyone at Grand Bay are very helpful. Every department work very hard to make sure your boat is taken care of. Liz & Kevin Carney know how to hire the best people for the boat industry! I will never go to any other boat dealership.
Buyer beware. They are fantastic and quick at sales. But watch out for their service and warranty. Our one year old Regal 2100 boat has been in twice for taking on water! There was fiberglass void and literally a hole in the fiberglass. This still did not fix the issue nor did they review anything else on the boat to see if it was water ready.We stored our boat with them to have a few small warranty issues taken care of. When I tried to get it out of storage they ignored us from April 17 to May 22 after reaching out several times and the. They admitted “oh this is the bot we lost the paperwork”. Now it’s the end of June and the boat is still not useable, and they just keep saying trailer it back.Today when I called to let them know it was taking on water yet again, they said service is not speaking to anyone only taking messages. Once I pressed the issue and called headquarters I got through. Same answer, waste your time and gas money and bring it back.This is our third boat and first Regal and first from Grand Bay Marine. Wish we would have bought something else from a dealer who cares.
We appreciate the assistance provided by Brett and Kyle in helping first time buyers to identify a bow rider that meets our family’s needs. It was important to us to find a boat that accommodates both our adult children and grandchildren as well as family friends. A special thanks to John for the demonstration ride and teaching session, a great and patient teacher. The staff and owner of Grand Bay Marine made every effort to make our buying experience a smooth, uncomplicated process.
Grand Bay was an easy and stress free experience for me being a first time buyer. The team at Grand Bay did an awesome job of explaining my options and getting exact what I needed. Liz and her sales team really make you feel like you are part of the family there at Grand Bay. I will be using grand bay again when I decide to upgrade/buy another toy!
Loved my experience with this company! Brent was really helpful in me picking my first boat. Met with the owner and she was so down to earth and so very friendly, made me and my wife feel like family. I will definitely be purchasing all my future boats from this company. Me and my wife is already planning our next purchase!
Great service and support from Grand Bay Marine team. They made it so easy for this first time boat owner! Thanks for all the help Liz, you have an awesome team!
Grand Bay Marine is a fantastic place for anyone looking to buy a new boat. Quality boats sold by quality people. When you stop in next time, tell them thank you for hosting Donald Trump, Jr. and Ted Nugent.
Grand Bay Marine is the best in the business, from Sales to Service they take care of you with 5 Star service!The Regal 28 is the best boat on the water 😊
Grand Bay Marine is amazing. Their staff and owners are honest, God fearing people. We bought a Starcraft 2020 SLS5 from them and would do it again in a heart beat. Best boat dealer in a Traverse City! 🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸
What an amazing company! My wife and I went to the boat show in Grand Rapids in Winter 2020. We already had a boat, but were open in getting a bigger boat to fit our lifestyle. Towards the end of the boat show we didnt see anything we were interested in, until we stumbled into the Grand Bay Marine showcase.Liz (The Owner) treated us like family. She took the time to let us look at the boats and then answer questions. Liz then introduced us to our sales rep Chris Corbett. Chris took his time as well to make sure we had every concern taken care of. Chris invited us back the next day and that is were Chris showed us how professional he was.Chris made sure to have all paperwork ready to answer the questions from the day before. Chris also allowed us to bring our kids (final approval) to come on the boat and just let us as a family look at it. Thank you to Chris and his team for all their hard work. They treated us like family and will be forever customers!
From the moment we walked in, we were treated respectfully and courteously. Chris was friendly, knowledgable, and went above and beyond to help us with our boat purchase and delivery. Rob was also amazing giving us an in depth orientation of our new boat and giving us great, expert advice. I highly recommended Grand Bay Marine!
The entire staff at GBM is amazing. They are very knowedgeable about the boats they sell. They go above and beyond not only in their customer service, but in their commitment to the community.
I went to buy a used boat lift here. It actually didn’t work out due to transport issues but Chris Corbett was more than reasonable - more so than the owner, to be honest. I’d strongly recommend working with Chris. He was really great.
Ive been a loyal customer of Grand Bay Marine for a long time.However, hosting Donald Trump Jr. just sickens me. I will NEVER patronize Grand Bay Marine again.
Helped us get a very nice boat in our price range. Have to add to this review. We did not get to hear the boat run as sales person said he knew the owner and the boat so we relief on him that this was a good boat. Took it home and did not get to try it till Monday. The motor would barely run. Called the sales person on Tuesday and he said not his department and he would check into it. That was Tuesday. Its Thursday and have not heard back. I know the boat was bought as is but when you spend $10,000 on a boat you think it would run okay. When I asked if there was a problem when we launched it the man doing the papet work said to call and let them know which I did but nothing was done. Very disappointed.
Chris C. was extremely helpful during the whole process and was genuinely interested in what our needs were. We highly recommend Chris C.!
They were absolutely fantastic!! Chris was great and made the whole experience fun. We bought an older ski boat and Chris (as well as the other staff) made us feel just as valued as a customer buying new 200K boat. I was nothing but impressed. We will definitely be future customers when it’s time to upgrade and tell anybody who will listen how awesome the staff is at GBM. It’s nice to have local a business that really cares about making you feel like you matter...thank you so much GBM!!
Thanks grand bay we purchased a boat our family will enjoy for years very professional and taught me many things about ski boats I needed to know
I had a decent experience purchasing a Used Regal from Grand Bay. Despite many purchasing setbacks listed below.• I had put down a deposit over the winter dependent upon a sea trial. Then later to find out on the website they had dropped the boat price 8k bucks to try and continue selling the boat even though I had a deposit down. This was not an acceptable way to do business in book.• Had sent multiple emails asking questions regarding the boat. Each response was given back with questions to me unrelated to the answers I was trying to achieve.• The boat as advertised with some extra features like windless which upon sea trial it had non of these features.• Upon the spring sea trial the batteries were not secure and fell onto the engine belt and tore through the battery wires. I asked to have this fixed before taking final possession, only to find that they repaired the wires only and never secured the batteries. So this same thing could happen again. I’m left to repairing on my own.Good things. The boat I bought seems to be great and the previous owner took very good care of it.
Great experience buying our pontoon! We went in on a Wednesday and they had our boat delivered and in the water by Friday morning! They did everything as promised and we love our new boat!
Recently purchased a regal 22 fasdeck from grand bay marine, the best boat weve ever owned!The staff was very helpful and full of knowledge throughout the process.
Chris and Kyle are the best!!! We have always been partial to a particular make of boat...until now. The knowledge these two have is amazing!!!! Totally changed our minds!!! Which we also did...a million times!!! Chris got info for us on four different boats. Then we asked for another. We went out side and saw another. We went to the event at the mall to look at one and found another. Long day and long story. In the end Chris and Kyle stayed after hours so we could come back and look at another boat!!! Mike came in after hours to do the paperwork and Rob was here also to give us some inside tips on running the the I/O. It is now 8pm on a Saturday night and everyone is still here with us cleaning the boat, taking pictures and telling us where to sign!!!! Thank you!!!!
I bought a boat from grand bay from Tennessee. Liz was super attentive to getting us our new bot ASAP. She FaceTimed is so that we could get a closer look at the boat. Mike had a lot to manage and expedited our financing to help us as well. The whole team was very nice and professional. They genuinely want to help your family have happy times and memories on your new boat!!!
Sales did an excellent job following through with all the details when I purchased my new boat from them. Service has done an excellent job with winterizing the boat each season, including repairs as needed. Always greeted with a smile and welcome when entering the showroom. I would recommend them to anyone looking to purchase a new boat.
Grand Bay Marine gave us by far the best buying experience weve had at a dealer!!! Kyle and his team went above and beyond with communication and preparation on our new pontoon! Highly recommend stopping in. :)
The team at Grand Bay are fantastic. Derek (my sales contact) was there for me from start to finish, and even after the sale. I live in San Diego California and worked the deal via phone and email with their team, and they even took care of delivering the boat and trailer to me in a very responsive timely manner. Boat arrived without a scratch and was just as described. Anyone considering buying a boat from Grand Bay Marine will be very happy, I was!
Our experience from the purchase of boat to the service of our boat has been terrible, there are so many details I could share but suffice it to say our continued infrequent and happiness let us to another dealer and ultimately remoter in our boat Imagine the shock we experienced when we learned that Grand Bay had sold us a two-year-old motor as part of our new boat purchase and this was never disclosed to us!! words can not express the level of disappointment and ultimate feeling of betrayal that we have for this experience we would never recommend buying from Grand Bay marine.
From the minute I walked into the showroom, I was impressed!! Everyone was so friendly and wanting to help. I knew I wanted a pontoon, but, even after a lot of research, I didnt know which one would fit my lifestyle. Derrick and Kyle helped with insight and answered all my questions. No pushy sales talk! I visited almost every boat sales store in the area and came back to Grand Bay because I have every confidence that should I need anything, they will be there to help.
We just purchased a new Robalo 207 and Chris Corbett was our sales person. We would highly recommend Chris. He was very courteous and helpful throughout the whole process. Always followed up promptly to answer our questions. Everyone at Grand Bay Marine, that we had contact with, were friendly and great to do business with.Randy and Mary Cousineau
Staff was very friendly. Would go the extra mile even after the sale. The service department was very professional and informative.
We bought our Regal 35 Sports Coupe from Grand Bay Marine in 2014. Working with Liz has always been a great experience.We needed some repairs this spring and were very impressed with the service provided by Mike Parker and his team. We appreciated his expertise and how he kept us informed during process! 2019 has been our best boat summer ever!!John vanSchagen and Rose Ramirez
Bought a pontoon. The buying process was easy. Good inventory. Helpful staff.
We bought our first boat from Tammie Cornell at GB who has been just amazing to work with - along with the great guys in the service department. I’m sorry to say that we will not be purchasing our next boat from GB due to very rude treatment from (owner?) Liz, who contacted us without Tammie’s knowledge - an awkward and confusing conversation that left us offended. Liz’s point was unclear - except to shame us for tying up a boat with our deposit during the pandemic when we could not come in and see it due to quarantine. Also, to indicate that she had another buyer she would prefer to sell to. We’ll now take our business elsewhere. Too bad - we love Tammie and had looked forward to buying our next boat from her.
Chris was awesome to work with! We have enjoyed our new boat for sure!
Picked up our first new Boat from Grand Bay and could not have chose a better dealer to work with! Everyone from sales to service took the time to help us decide and get everything we needed! Great service and great people!
Very knowledgeable, accommodating, kind and considerate staff.
I can honestly say that this company is the definition of customer service! I purchased a star craft tri toon this past summer, and I can say the experience I had was above my expectation. Our sales rep Kyle asked all the right questions and was very knowledgeable. I was new to the pontoon world and Kyle had an answer for everything. No cheesy used car salesman vibe at all! And I will tell you the customer service doesn’t end at the sale. We just got the boat out of winter storage and noticed a small gear box leak from the engine. Kyle and his mechanic walked me through a checklist and was able to find the leak, which was a quick fix ( drain screw on lower unit was slightly loose). I have dealt with a lot of boat dealers in the northern Michigan area and I can honestly say, you will not be disappointed in customer service, product, and general knowledge of this great company!
Summer started early for us and we are so happy to have our boat delivered! It was beautiful weather yesterday and we were able to spend it on the water. Thank you Grand Bay Marine!
This was our familys first experience at Grand Bay Marine and we were very impressed by the professionalism, product knowledge, and cordiality of everyone we met. Chris Corbett was our excellent salesperson. Operations Manager Derek Carlson made the process very easy. Dan in Parts made sure we were properly equipped and Matt, our orientation voyage captain, made sure that we knew how everything operated. Grand Bays owner stopped by to personally expressed her appreciation for our purchase. Anyone looking for a watercraft in the Traverse City area would be well served to put Grand Bay on their list of dealers to visit.Larry Angove
I bought a Chaparral Ski and Fish from Kyle in Traverse City in Fall of 2017. Kyle was informative, attentive and responsive during my purchase process and after. Liz (the owner) also went out of her way to help with the transaction.For the 2018 Winter Season I stored my boat with them, and utilized their Spring Start up service. The first time I went to use my boat this season it started with no issues, which justified storing my boat with them as opposed to my cousin who owns a warehouse. Our boating season is so short in Traverse City, squeezing every second out on the water counts, and Grand Bay Marine has helped me realize the most of those moments since becoming a customer. Im a satisfied Grand Bay Marine Customer.
Haven’t bought a boat (yet) but I’m impressed by their attention to the customer, and, so excited, they gave us tickets for the Traverse City boat show in February! Kids will love it, and me too! Thanks guys!
Chris and Kyle were awesome to work with along with the rest of the team at Grand Bay Marine! I live in Texas and bought my boat from Grand Bay Marine in Michigan because their price, knowledge and service could not be touched. I contacted multiple dealers and Grand Bays price couldn’t even be matched. Additionally, they prepared our new Heyday for the long road trip to Texas with the best shrink wrap job I have ever seen. I didn’t even ask. They just did it! My boat showed up perfectly clean and protected from the elements. This is the only place I will call for my next boat.
Great service. Went above and beyond to help us find what we were looking for. Thank you Liz for helping make our new boat purchase a great experience.
Very nice people there. very much a positive helpful place.
Brett, Kyle, and Mike are all wonderful to work with - both personable and professional. We went in thinking about a boat and walked out (some time later thanks to their great patience) having gotten a great deal and made new friends. Can’t wait for summer!
Everyone at Grand Bay Marine is super nice and knowledgeable. Special shout out to Tammie, Liz and Rob. Tammie and Liz spent hours with us, educating us about different boats and working with us to get the best deal. Rob took us out on the lake and gave us a thorough teaching lesson. We feel confident about our decision and our ability to operate our boat! I would definitely recommend GBM to anyone looking to purchase a boat.
Great experience with Grand Bay Marine. I felt very confident buying our new boat sight unseen from Kentucky. The whole team at Grand Bay made it happen easily and seamlessly. The boat was delivered on time when we arrived in Michigan for a summer of fun on the water. I highly recommend and will be a repeat customer!
The entire staff was incredibly helpful, honest and knowledgeable! I felt like I wouldn’t have had better service or a paid a better price anywhere. Highly recommend!