Staff usually seem to head the other way if they see you walking toward them. Good prices but terrible return policy. They grab your money at the sales end, returning and getting your money back is a nightmare.

Staff was great. Guided me in the right direction and Tim at the customer service counter was awesome. Got in and out with my lumber in record time despite not being familiar with the place. Customer pick up staff was also super helpful guiding me around.

This place is clean well lit and full if helpful people. They helped me find just what I come in for. Thank You!

Very clean, amazing selection, and staff very helpful when asked questions

Overall, I like Menards and visit their stores for a variety of items for work and for home. My only nitpick would be that several of their items, tools specifically, are not of the greatest quality and they do not carry my preferred brand of cordless tools. Nonetheless, they usually have what Im looking for at a fair price, and their occasional 11% rebate promotions are a deciding factor in where I will choose to purchase certain items.

Savings of 11% is always worth the trip. Well stocked shelves and friendly staff. Really great selection of so many goods.

Poor customer service from manager after getting hit with a 25% restocking fee on an unused item. Which only took 2 weeks longer than expected. Good thing lowes got me the correct item in 1/6th the time and kept my project on schedule

Bought appliances, sales people were awesome but when I came to pick up it was a cluster, nobody knew where to go, cones all over, we have a trailer on and cant just move over, they brought my fridge out and never taped the shelves in, my glass shelf on the bottom broke.there was a blond haired kid there doing all the work, and a manager doing not much, no public relations or communication.

Very rewarding experience! I ordered my deck materials from a shopping list. Kevin was extremely helpful and placed my orders.Dakota, a new lumber yard employee was most helpful helping me stack the lumber.I found him pleasant and kind.

Always a great selection and great prices to finish every project!

Picked up more than I had planned on. Check out was fast and easy.

Had what we wanted - Had questions and the staff was helpful.

It was ok.. the loaders were not super helpful but the price was right and overall not bad... I think its a sign of the times

This is a favorite place to get everything I need for care & maintenance of our family home on the lake, from tools & materials for DIY projects to appliances, things for the garden, lighting, paint...even a grocery & pet food/supplies section. My stepbrother (who works in construction) visited us a few summers ago and he thought Menards was the greatest thing ever and didnt want to leave, lol. He was like a kid at Christmas. I especially appreciate their 11% off everything sales - the rebate form is easy to fill out and the money comes in handy for our future purchases! Five stars! :)

Great prices and nice employees, but sometimes there is so much stuff that its hard to find what youre looking for.

Menards has everything! From soup to nuts literally. The groceries are usually cheaper than the grocery stores. 11% rebate quite often. The employees are helpful, cashiers friendly. Very clean

Ordered on-line. Was sent out to pick up my items, only they were not all out there. Came back to ask them where the particular item was (after looking where we were directed to look for 30 minutes) and they told us we had to come inside for those! After a bit, being put on hold for 10 minutes, I called the number again and was told he would find someone. (Not very nicely) to do that for me but it was NOT something they do!

Went for a portable air conditioner. They had plenty and it works great!

The sales people at Menards are usually respectful and friendly. I needed to exchange a propane tank this morning and the young man Matt was not friendly or polite. He was irritated that he had to walk out to the propane storage area. There was also an elderly man waiting to exchange his tank. After we got our tanks and the employee walked away he committed on how rude the young man was. Good help is hard to find I guess.

I have done a lot of shopping here as of late. Customer service is touch and go here. A young man named Josh in the building supply area was awful and had no interest in helping me. He told me I should come back when I knew exactly what I needed. I told him I wanted to work with someone else, he had no problem with it and moved me over to someone else. No apology, nada. So another young gentleman took the time to help me figure out the supplies I would need. Jeremiah. Today I went in and asked someone who was working on shelves if I could ask them a question.... He didnt even look up, signed heavily and said whats your question? HOWEVER, Connie who works at the front/return desk is amazing and always helpful. She is someone who should work in customer service and actually cares. Thanks Connie!

Huge store of the newer design. Had to search for a few items as Im used to the older design stores. Not too busy, quick check out, found what I needed.

Good store for finding what I need at a decent price. Nicely laid out, well organized. Always has enough check out lines so you dont have to wait to long. Friendly and helpful staff.

LOVE the check out. Most are very helpful. Not to discriminate, but the elderly are much more friendly.

Pretty much always have a good experience here.

Stopping at Menards when Im in Traverse City is a must! A great place for getting what I need. Having groceries is a plus.

Had what I needed at a good price. Big store with about everything you would expect.

I will never enter this store again as they have no common sense. I was in the store today pricing flooring. I was the only person in the aisle writing notes on a tablet with my mask pulled down. Nobody within 20 feet off me. I wear glasses and wearing a mask fogs my glasses up so I cant make notes for my bid. While doing this an employee approached me to tell me that I needed to put a mask on. I explained to him that I couldnt see with it pulled up because it fogged up my glasses and that the only person breaking protocol was him because he was now closer than six feet from me. Because I refused to pull my mask up I was escorted out of the store. Just a little common sense on his part would have gone a long way. Nobody was within 20 feet of me until he approached me and had they been I would have put a mask on. I will never spend another dollar here. Beware of the minimum wage maximum authority people.

Amazing service staff! These guys are always willing to accept returns and help with special orders.

We love Menards. They have everything. It was wonderful to see the sign during this covid time before entering MASKS MUST BE WORN IN THE STORE and we did not see anyone without a mask.We WISH we had a Menards in Gaylord MI instead of having to drive an hour and a half to get to the closest Menards.

Special order, speedy pick up!

Salesperson was so helpful in bath department, found exact size medicine cabinet I needed.

A great store. Unfortunately they were a little dark. The lights went out, but the registers worked! We will definently go back. It was not bad at all!🤗⚘

A forklift operator dropped a 500lb 6x6 on my foot and crushed it. I couldn’t walk for months. Menards did nothing for me. One star is still to high of review for this company. I will keep the outcome updated. If a higher up Menards employee sees this please fee free to call and make this right.

People were nice all except the one that was supposed to load my concrete never touched a bag

This store has everything. Associates friendly and helpful.

Different and interesting for someone from the East Coast who had never seen one. Kind of like a Lowes or Home Depot, but with more thrown in. Like clothes, furniture, tires etc. Great prices

Great staff and prices

Menard ees be good unga bunga

Im not sure if it is every menards, but I swear to god there is no true reason to the way the store is organized. Its tidy. But fat chance I dont have to circumnavigate the whole store to purchase 5 of the 7 items I came for.

Menards we go to all the time. Its clean and nicely organized. I buy bird food every week and a half and they have the best prices for sunflower seed, bird seed and especially suet. Not to mention you receive another 11% rebate on your purchase win win! Employees are always kind, helpful and professional. I really enjoy Menards of Traverse City. I know in less than two weeks we will be back. Best part they are keeping the store safe due to covid-19 they care about your health. Mask is required. The places that do not require masks have lost our business. Thanks Menards for your kindness, help and caring about people during the pandemic 💜

Not impressed. Passed by at least 6 staff members and get to the check out and the cashier was very rude regarding our registered support dog. Ill shop at Home Depot or Lowes where service dogs, support animals and well behaved pets are welcome.

Saved big money, as usual.

They seem to pick and choose who they will do returns to. I went in with a who received in the item in the Box and they would only offer me store credit or the money back on my card but it was a Christmas gift so I didnt have the card because it wasnt mine so I had to take store credit, and then the next time I went in I was in the exact same situation and they gave me cash back. I dont know if it is just a personal preference or a store wide policy but it would be cool if I didnt have to spend the money I received for Christmas in Menards only

Mike in building materials is a pretty swell guy. The one who has the Captain America haircut.

Staff is always really helpful and friendly. They sell a huge variety of things. Its always an interesting trip.

What a horrible experience. The so called hardware manager, Matt is the rudest person I have ever dealt with in Traverse City.

This store always has friendly, knowledgeable employees. It has been our first stop (almost always only stop) for years!

Everything is good and include 11%, and please dont let it happen again for the empty shelf for 55-gallons bags, thank you!

Menards has the best lumber! We didnt have to search through the warped stuff to find the straight 2x4s.

Menards is a very large store. It has numerous items that I was not even aware that they sold. The store was very clean, the staff was exceptional and I was able to find exactly what I was looking for. I was especially surprised at the numerous cleaning and disinfecting supplies that they had in stock. There were items here that you cant find anywhere else. I will certainly be shopping here at Menards for all my covid cleaning supplies. Great Job Menards!!!

Great place to shop they have everything

No stars they are very unhelpful worst experience in a store that Ive ever had....

Had everything we wanted and more, purchased lighting, storage shelf’s hooks for coats and saw a closet product we will probably buy after I measure the closet.

Called and seen if the had D style window trim gave them exact Measurement of the boards I needed over a 2300$ order they said they had it in Stock I shut my job down and drove 2 hours and get there and they dont have it they said we would have to order that....

Great prices, easy in and out .

Easy to get the shopping done

Friendly staff, had what we wanted.

Good experience everyone was helpful prices were good but after all it is a box store

Its nice if you know what youre looking for. If not, ask a floor employee and theyll happily guide you. Dont try calling them. If yk, yk

Terrible customer service. Very poor management. Common tactic is to prepare pick up orders with either broken items or so items will break before you can leave the store. Today I brought this situation to front end manager Terrance Hedenreich and he confirmed it is how the store does business. If I wanted the items undamaged I would need to purchase more.Dont shop here. Home Depot and Lowes are just a little bit further up the road and the people there care about you.

Big, nice selection. I was pleasantly surprised to see full throttles in a case of 8 for only 10$. Great selection of lighting fixtures. Early August and they have their Halloween decorations already. Beat black Friday place to shop. Everyone organized and polite on the most chaotix day of the year. Very convenient to have work related food there as well like energy drinks by the case and very large bags of chips. I do wish there was more indoor furniture available. The one in Mount pleasant even had couches.

Its a bit of a drive, but they almost always have what I need for my projects.

This store refuses to abide by local mask regulations, if you can’t wear one for medical reasons they will not let you in the store. They will send multiple people to scream at you until you leave, or they call the police and have you trespassed. I took my business to Home Depot where I’ve already spent $10k in home renovations. As well as many friends will no longer shop any menards.

Bought a generac pressure washer! Good price and good reviews.

This place is huge, well stocked, and the sale representatives very friendly and knowledgeable. You are not going there for a few minutes. So many individual departments that cover every thing you could possibly need with the ( exception of food).

Just another home improvement place, they make you send in forms to get money back cant you just put it on sale

Love this store, my fav store

There was not much help. I had an on line order that was already paid. I understand that it is self serve but there wasnt anyone around to answer questions. In the end someone one did help me load some heavy lumber

Bad customer service.

Flatbed unloading zone always blocked

Well stocked and managed store

I thought the lady was nice she put our stuff I put stuff in the bag to save 15% I thought that was nice of her

Ok, costermer service was nice and made me laugh.

Good prices hopeful staff

We travel 2+ hours to shop at Menards. We recently ordered steel roofing for our home. We called menards, they told us to come in and talk with their building supply manager. The first problem that occurred was we were told I am to busy to help you, just leave your list and sketch. I will call you back with estimate. My husband told them we needed 23 foot sheets. They ordered them 6 inches short..our fault didnt check out order ..we are still waiting for reorder. The special order lumber was rotten and cracked. We talked with several local contractors and they told us they do not use Menards because of poor customer service, slow delivery and substandard materials. I agree, will not shop there again. The Traverse city store is very hard to work with, but I have to say that the Escanaba store was clean and all employees wore masks and all customers were required to also.

Menards does not care about Americans constitutional rights or our god-given liberties.Myself and my family will no longer shop here.Its funny how the store does not uphold the Constitution, the exact constitution that allows them to have a business.

Love Menards!!! Just spent my 11% rebate check.

Always aGreat experience when they back there merchandise.

We love to shop there,covers a lot of bases 😊

Always new things to see with great variety!

Love Menards! If you cant find it there, you most likely wont find if anywhere!!

Best in town! I Do thousands of dollars in business each year with them and employees are great and very helpful!! All the people giving bad reviews are just cry babies cant make everyone happy so wipe your eyes and cry to someone else because the owner of Menards is a millionaire so must be doing something right!!!

Only giving them one star because it wont allow me to post this review with zero stars!Extremely disappointed with Traverse City Menards and will no longer be shopping there! We followed their face mask rule the entire time we were in the store! We had to call our bank while in the checkout and confirm with them that we were trying to complete a transaction. The woman couldnt fully understand me so I pulled my mask down off of my nose so hopefully she could hear me better. I was then told by an employee that if I wasnt able to talk on the phone with my mask on then I needed to leave the store!

Love this place. A mans toy store. Lol

Judging from all the people not wearing masks Id say menards is going to be a super spreader location. Try social distancing in there, not very likely to happen

Placed order online for store pickup. Drove 1 hour to pickup. Product was not on shelf - sold out! Wasted time, gas. POOR service Menards.

April 30, 2020 I lost respect for Menards in Traverse City. Walking into the front door we were told we had to wear a mask to enter. Really? They are only $1. Thats not the point. We left and will no longer shop here. Went into two other like stores no issue. Bought what we needed and left. Didnt sneeze or cough. This is wrong. Imagine 19 cases of Covid-19 in all of Grand Traverse County. Almost at the end. Cases falling. Menards decides now you have to wear one. Its not a law. Well Menards. Bad call. Wake up. Common sense. What do you care. One less customer.

Always have what I need or want. Always helpful people

This place is the best.

Thanks to Josh we were able to pick out a sturdy outdoor set that matches our house.

When we arrived a man met us at the door and demanded we wear a mask to be in the store, we noticed several employees wearing masks on their chin, hanging around their neck etc. Then said we could buy a mask from the girl wearing one around here neck. My husband said he wasnt going to do it and the man actually put his hands on him and shoved him . We will be shopping at Lowes for the rest of the supplies to build our house. They have taken this way too far, luckily my husband is very nice, others might not have taken to being shoved by Menards employee. Very unprofessional

Great selection of everything you need for home and hobby projects.

Great prices and service

Love menards. Everything you need and then some. Need a power drill? Got it, oh why dont I stop and get some groceries on the way out. And how about we finish getting the kids Christmas toys by the check out. Yep thatll do menards, thatll do.

Nice store BUT I cannot shop there anymore. Neither my husband or I can walk further than from the car to the store and they NEVER have electric carts available. Also cant find a place to order on line for curbside service.

Menards has always been a great place for materials, but not the best selection of tools. However, how theyve chosen to handle the COVID-19 face mask issue has completely turned me off from them.

Good day to shop not over crowded found all the items I needed and Ill return for more Saturday.

Great service tonight. Everyone was very efficient in helping me order a large order of trim and siding.

Love this place although the people that work there hide pretty good.

The good place to find reasonable stuff at a good price