Store is very clean. Workers are very friendly. Great items and great prices every time!

It was okay the cashier wasnt very friendly. But it was easy to find our way around the store. It would of been better if the lady was nice instead of being rude. I would of understood if the place was open for awhile but they had just opened.

I had a problem with an online order in fine jewelry...it was fixed by two lovely ladies Nada and Katy. We will sure to look for them for the upgrade soon.

Great customer service, good prices.

Very busy but received friendly service.

Staff was AWESOME. just didnt find what I was looking for.

The Cheapest around Oakland mall.prices are varies.not affordable or expensive.its in the middle. .nice organized. Store .they have wide selections .they do offer discount and send an offers through email and coupons .would recommend.

I love Jcpenney, but this store feels like the heat is set to hell all year around. Know your customer base, we are women of a certain age.....were hot already. Turn the air on please.

Took way too long too buy a pair of shoes. I wouldn’t mind so much. But it was swelteringly hot in there.You guys are clearly short staffed. Most likely that you’re not paying enough during a pandemic.Well, you’re gonna lose even more employees if you don’t put the AC up. Felt really bad for them.

Henri in the suit department was amazing. He was knowledgeable, friendly and extremely helpful!

The stores appearance was inviting. Not crowded. Picture perfect displays. Neatly presented. Even though I did not find the queen size mattress frames I was looking for, the agent show me many other styles and went the extra mile to help me with my search. I will go back to explore the other floors displays and departments.

We went to the portrait studio with my father in law and daughter. Bri was our photographer, and was so great! She let us know when we needed little fixes, got us at the best shots, and was able to get our 14 month old daughter’s attention during her part of her photo shoot. Looking forward to our next session with her!

This store is very clean and associates are very kind especially the cashier AL and Sandy were very helpful 🥰🥰🥰🥰 I love JCPenney

JCPenny was a train wreck on Black Friday.Long lines to try and buy things, merchandise scattered.Over-inflated prices marked down to reality and still overpriced.Escalator is broken and they won’t fix it. So you need to find stairs and elevator.People asking me if I know where the stairs are.1st floor is empty with mattresses and other stuff. No help down there.Sales people, when you could find them, were helpful.They are used to the chaos. I’m not.It will be a long time before I come bac.

3 min to closing but they let us grab and purchase what we needed quickly. Hubby needed dress pants for a funeral and he had already checked near by stores and they didnt have his size.

Michelle @ Home and decor Department provided great client service going above and beyond..

Great deals, very friendly cashier. Bought a lot of clothes for a very reasonable price.

The store is clean and well organized considering low staffing. I like this store a lot. The staff is always helpful and friendly.

This is still one of my favorite Pennys, being one of the older ones so it is the larger store, more selection, better selection. However visiting this store in middle of June, there was a quite large section of the store closed off, walled off. Not sure if they are shrinking the store, remodeling, not sure.

Great customer service. Wide selection. Good sales prices

Oakland Mall has one of the best Pennys in the area. Very nice store.

Super friendly service. They will go out of their way to assist you with anything you need. So many coupons and awesome sale prices.

Nice place to shop, a few good sales.

Its sad the place is at best half full, unfortunately the writing is on the wall. The last of the big box stores!

Took pictures with my daughter and granddaughter

They always have good prices for they sandals was bit pricey but love jcpenny

Ok. But app should state lower level. This wAs My first time using pickup. Very nice wash towels.

I wanted to go into the mall but the doors leading to the mall was locked. Sales help on the floor was nonexistent and it was hard to find an open register.

I find that JCP always has a great variety of clothing styles and theres almost always a coupon out. I hope they continue to stay in business.

Store was nice, but extremely warm and humid. Id hate to be an employee that had to stay in that for hours at a time.

Good sales. No wait for checkout

JCP is a big store. They carry clothing for everyone. They also have kitchen items, bath items, bedroom items including sheets, comforters, mattresses, pillows and more. They have shoes and boots for everyone too. They have toys and baby items. The selection is good and the prices are good. They have a lot of good sales.

Very few salepeople on the floor. Limited stock on the floor but online was great.

They have a large selection on dresses and I needed one for my sons wedding, found a dress and shoes very reasonable prices.😃

Great customer service and great deal

The service was very good, the staff was very professional . They were out of stock of a few items..

I met 2 Very Professional Employees.I was greeted with a Smile.Both were very Caring & Respectful.It Definitely made my Day🥰🥰

Great store with plenty of variety.

Love this store always great variety and great sales on name brand items. Exceptionally professional sales people especially in lingerie.

Always a pleasure to shop at Jcpenney!

I love JCPENNEY

Great deals, clean well kept store makes it easy to find what your looking for.

Clothes and service is good. Nice sales

Great! Good service and sales

Was fitted for new glasses. Hope is the best, friendly and professional.

My hair was cut a little shorter than expected but still looks amazing.

The store is always clean and stocked. I have been going to penneys for years.

Fast friendly and kind,have loved this store for many many years.

Love to go there when we want to shop for clothes

Took family photos and they did an excellent job

I love shopping at JCPenneys

My husband and I walk Oakland Mall daily...opens early and afterwards we pass by JC Pennys and they are so well stocked and so organized and clean...love the Styles for Men and Women...we love to shop there...great quality and reasonably priced!!

Great deals on undergarments! A lot of variety available..helpful staff :) got really good deals on braciers. A lot of good stuff for the house as well...sheets, artifacts, night wear, etc etc. Happy Retail Therapy!

I found just what I had been looking for mens Levis jean shorts for my husband

Friends and family sale going on now.

I like JC Penney. Good sale prices, variety of merchandise

Quick buy online.....pick up in store! Transaction went smoothly and pick up was fast! In and out!

The selection was poor but the people were nice

Great department store in an interesting mall.

The workers here are very friendly.

Need better fashion

Great place to get Dresses for cheap and there nice

Oh my god so many colors.loved.it

It was an okay experience until I checked out. How many different ways can you say no you do not want to apply for a credit card!

A good experience. Well staffed, clean, pretty good selection not as much as in the past but more of the things that are in style.

Store clean just couldnt find what I was looking for.

The employees there are very helpful and very nice great job I will tell my family and friends to shop there 😃

Not my best shopping experience. Sales people have a dont ask, dont tell attitude. Check out counter was chaotic. Have a store card but didnt bring a coupon, check out assistant didnt have one at the ready and very impatient and condescending as I looked for one on my phone. Garments are disorganized and much of clearance section was on the floor. Sad this is the only JCP in my area. Will not likely return.

The T shirts I pickup was in stock and on sale with coupon, save $34.00

Very good department store, house hold metchandise, cosmetics and others.

Good prices and quality

I never have any problems at this store

I didnt purchase the bras I pick out because the sales lady was wearing gloves and not changing them in between customers so I walked out, that was unsanitary. IJS.

Always can find a good deal

Its jc pennys. Clean and shorter and quicker lines than kohls

Fine, convenient curbside service!

Lots of staff at check out and on the floor.

Kove their clearance. You can buy 100 thing for 20 bucks.

Love JC Penny

Such a difference place since I worked there. No one working the floor. You have to stand in line to get price checks.

Save a Penny here!

Clean store helpful employees and great selection

I only come here to make my online returns. The process for returns is very smooth and efficient.

Cant speak for the rest of the store, but i have to give kudos to Henry in the mens clothing department. Out of his way to help me. Many people were asking for his help and he was curtious and helpful to all.

Boring storr

Good service and the right price.

Boot section. Stylus section had fun

Lady in the ladies apparel was extremely helpful.

Visited the free Second Saturday Kid Zone and my daughter LOVED it! I hadnt been here since The Holidays and I love the changes. The store is always clean and organized. Great Customer Service

From my teen years till today,j pennys always pull thru in a clutch. Like me last minute Christmas shopping!!!

Love the weekend sales

PRICE TO HIGH. EVEN CLEARANCE.

Great sale! I always find such cute dresses here!

The doctor in the optometry department is awesome! The staff in general did a very good job.

Rude store manager. Needs to work on being more accommodating to people. Especially when your working at a store thats not doing well. One act of kindness does yield results in case he was never taught that.

Retreating into less space is never a good sign for a once prominent retailer. The escalator hasnt worked the last two times I was there. The staff was friendly, and the selection was still pretty good, but you can feel the end may be near.

On bottom floor, in clothing department, had nothing. Looked like they had a going out of business, BLOWOUT sale. So, i walked right back out.

Great sales. Social distancing sucked

A great place to shop

Great place to shop for Big and Tall clothes.