So, where to begin, this is the second time I’ve rated this place 1 star. I first got my apnea machine about 4 years ago. Person came to my house to “set up” my machine. They didn’t have the right mask size so I was told just to make do. Using a nose piece that doesn’t fit right causes chafing inside the nostrils which quickly got infected. Had to deal with that. The machine itself whenever water was added to the tank, any amount of water, it sprayed up the hose and in essence water boarded me all night. Called multiple times to get this fixed. Was told the machine was working on their end. Finally wrote a one star review and suddenly I’m on the phone getting the right size mask. They reset the machine which didn’t fix the water issue at all. Call again and still get the same run around that there’s no issues on their end. I’ve had the same filter in the machine since I got it because I was told that replacements were given to me when I got the machine. Guess I’m supposed to just “make do” there as well. Now I call because there’s a recall on their machine and get told that firstly, Im a new customer because they don’t have me listed in their system and secondly, I need to get ahold of Phillip’s to get a new machine. When there’s a recall on my truck I don’t take it to GM I take it to the dealership I got it from. They have just awful customer service and if I can I plan on trying to get another business to provide my machine.

We had a great experience today with Nichole. She went through every part of the BiPAP machine and explained everything until I knew how to set it up and use it. She answered all our questions and asked her own to make sure we understood the settings and features.She was clear, thorough, patient, and personable.

I had a great appointment with Nicole in Whitmore Lake. She was very friendly, and explained everything I needed to know in a clear, understandable way. You can tell theres a little bit of science education in her background. We also had some fun joking with each other, which made it a really happy experience. Nicole knows her stuff, and is fun to be around. A+

Dan was a phenomenal help with my first CPAP set up. Very professional and personable. Highly recommend.

Friendly, courteous, professional and informative. Excellent customer service.

Very friendly, knowledgeable, and professional folks! From the nice lady who scheduled my appointment to the lady who let me in for my appointment (darn COVID) to Dan who did my orientation to my new equipment and answered MANY questions I had about insurance, compliance, equipment care, and traveling with my new machine... everything was top notch! Would highly recommend!

She was very kind and explained the machine and how it works very well and she was very understanding of my very active child. I would recommend Amy to anyone I know

Jodie was so helpful. She explored many possible solutions to my issues. Thank you!

I cannot be happier with my visit to Sleep Solutions today. Met with Dan, a very nice gentleman, and he had me fitted with my new mask quickly, you can tell he knew what he was doing, very impressive. I would recommend Sleep Solutions to anyone, and ask for Dan, you won’t be sorry!

My experience was superb! I was apprehensive at first, but Dan heard my needs and accommodated me well! SM

Nicole did a great job working with me to make sure the mask fit and that I knew how to place it on my head. Very helpful.

Dan represented your company well and was very helpful and clear with instruction. Great job!!

Very nice reps. They take their time to explain well and make sure you are comfortable with the machine

Jodie was punctual, knowledgable, and relateable. I felt comfortable asking questions and her explanations were thorough. I am so excited to sleep well tonight!

Nicole did a superb job of walking me through the entire process. She was patient, courteous, accommodating, and supportive. A very positive experience.

Nicole was pleasant and informative. She seemed interested in my success with the equipment.

Good evening To whom it may concern Dan was absolutely Phenomenal . I love the way he took time out To go over every detail with me Every Piece of paperwork . Every piece that had to go with the equipment . He was very respectful and pleasant as well He did a wonderful job . What a pleasure to have in my home . I forgot to say and yes he did think about safety first I was very satisfied that he did wear his mask .

Very helpful in mask decisions and insurance reimbursements.

Jodie was so helpful, patient and answered all my questions. Made me feel less ashamed about having sleep apnea and less overwhelmed. 10/10 would recommend :)

Nicole was very nice, knowledgeable, efficient & helpful.

They were very nice, attentive and professional

Nicole was fantastic! She was very thorough, answered all of my questions, and was very kind. If I could give her more than 5 stars, I would!

Dan came to my home with professionalismand safety in mind he wore his mask through out the visit . He shared with me his own experience with his cpap machine which made me feel better about the machine. If all of the employees are like Dan you have an excellent business. I recommend sleep solution if you have sleep apnea especially if you have a rep like Dan. Go Blue !!!!

I received courteous and thorough service in my introduction to a new PAP machine. They were able to walk me through setting up, using and maintaining the machine, even while maintaining the necessary protections needed in the current pandemic. They listened and took whatever time I needed to be comfortable, including trying on different masks for several minutes to see how each felt. I had no idea what this was going to entail but I felt very reassured by the end of the session. Thank you, Dan!

The appointment was quick and very thorough, Amy went over everything and made sure I got everything I needed to know about the equipment and using it over all it was a good experience. And Im looking forward to healthier sleep and relaxation...

Nicole M. from sleep solutions was great! She was professional, she demonstrated the product, and answered all my questions knowledgeably. I am so far very satisfied with the service.

It was a great and simple experience...easy process that helpsme sleep alot better.. Thank you.

Chris was very Patient,Friendly and I did not feel rushed & he answered all of my questions and showed me the proper way to use the machine......

I had an excellent experience getting my first Cpap machine. Nicole explained everything clearly and made sure I understood that it was important to her that I not only understood but that I could ask questions at any time. Will recommend when I get the opportunity.

Nicole m in the Whitmore lake office was very knowledgable, friendly and thorough. I highly recommend this company&nicole.

Chris was very friendly, helpful and knowledgeable. Gave me some great tips on how to make adjusting to my new device more comfortable! Very supportive!

Chris did a great job of explaining how to use the equipment.

1I was very satisfied with the service I received. He took the time to explain everything to me. He is an asset to your company.

Did a excellent job with both explanations and how to.

The representative was prompt and friendly and even worked around my work schedule. The only hiccup was that she didnt bring a mask, however she did say shed mail it promptly. Overall a good experience

Knowledgable, professional, prompt. Very helpful.

Nicole was polite, informative, explained everything and made the entire experience enjoyable and educated.

Nicole M. was very thorough in presentationfriendly & accommodating with different sizesfor head comfort, thx.

Dan S. Was great! He was very friendly and considerate that I had a long drive to get there. He took all the time needed to ensure that I was fitted with the proper CPAP mask. I highly recommend him!

Nicole did a great job explaining my new CPAP machine.

The information gave me over the phone was wonderful. Amy made sure I understood exactly what to do. It worked great when I practiced with her, then last night I tried it on my own and it worked great.

Dan was very professional and knowledgeable about the product I feel very confident in his direction and hope this product works well for me thank you Dan for going through every little aspect of my Appliance Alex Garza

Wonderful explanation and tremendous product knowledge. It went as well as I hope my new sleep does !! Nicole was truly an amazing professional

Very professional and knowledgeable of his job. Very pleasant and teaching was simple and easy to understand. He was patient and friendly.

We got a picture of the woman who was coming to visit before she came. That was lovely. She was REALLY kind, patient, and knowledgeable! The equipment was better than anticipated and we feel completely supported with a folder full of good tips and tidbits and a number we can use for anything extra. These guys are next level!

Amy was very nice and kind, and a very understanding person. she explained to me how to use the cpap machine, how to clean it, what kind of water to use, and much more. She was great.

Working with Dan S. Has been great! Very knowledgeable and informative about CPAP products and was/is sincere to my sleep apnea situation. I feel very comfortable reaching out for ANY questions/concerns with confidence that the answers are 10digits away. Thanks Dan. Thanks CorreyI couldnt ask for a better experience in a life-changing adjustment that is proving to be positively effective.

Nicole was very professional and knowledgeable .She diagnosed the CPAP problem quickly andtook corrective action. It was a brief visit and I left completely satisfied.Berj M.

Dan was very helpful in setting me up with my CPAP. He explained everything I needed to know about this machine.

This vendor was very good at staying in touch as at the time of service I was still in the hospital. The initial phone call was timely and extremely helpful. They came to my bedside because we could not arrange a home visit in time. The therapist was on time and very courteous in the orientation. So far I have not had to worry about a thing. Great customer service.

As always the technician was kind caring and flexible. Im very fortunate to have such wonderful people to help me with my device.

Very well done. Very detailed and patient exclamations of everything. All questions answered

He did fine and explaining most things. I just had a couple questions. Who has access to the results from my sleeping with this machine? Do I do anything with the SD card? Or do I just download the dream mapper app and see the results from that?

I had a video visit with Carolyn to get me set up with my sleep machine. She was very friendly, knowledgeable and efficient. It was a great experience and so far everything is going well, easy even. (Ive used my machine now for 3 nights). thanks Carolyn and Sleep Solutions.

I was having a few issues and after talking to Amy she helped me resolve the issues in one night and eased my mind. Making it easier to sleep.

Was a great meeting. Very nice guy who knew his stuff.Have a great evening.

Amy, the Respiratory Therapist, was very friendly and she kindly answered my questions. I really appreciate how she took the extra time, that was needed, in order to help me understand. Amy did a wonderful job.

Easy to use machine with great customer support to get situated.

Nicole was very thorough and efficient, clearly explained everything and was very open for any questions

Amy has always gone above and beyond as well as the entire team. No matter how many times she has helped this old guy, she keeps a happy Spirit and compassionate heart. Thanks Amy. That goes for Nicole as well.

Todd was awesome! Full of useful information. He was patient with me as I learned and understood my new machine. Many thanks!I called Sleep solutions 3 weeks after getting my machine because I couldnt get used to my mask. They immediately scheduled an appointment for me to come in to get fitted for a new one. I met with John who was so patient, understanding and helpful. I had a wonderful nights sleep with my new mask.The customer service and appreciation that I have received from each person that I have encountered at Sleep Solutions is greatly appreciated....and unfortunately not as common these days. I definitely would recommend them to my family and friends.

Very professional experience and great people. Thanks for the tlc you gave me!!!

Nicole was a great help, very informative and thorough.

Amy j was friendly and very patient with my SPD son explained and answered all my questions

I am very satisfied with the courtesy of EACH employee that I have spoken with from the first rep that called me to schedule a home delivery, to Stephen who taught me exactly how to use my equipment. I must add that each time I have called with a question, a concern or to place an order I was greeted by courteous professional people. -- My doctors office actually recommended Sleep Solutions and had nothing but positive things to say about them. That is why I chose them [even though they are a distance from where I live] Thank you for what you do!

Very helpful & patient. He was very understanding. I had to get my daughter & boyfriend to school, then i had a doctors appointment that backed up to meeting him. So, i apologized for running behind. He gets it. Being a parent & constant running. Asked him a lot of questions some twice i think. He answered all of them & explained everything in detail. Thanks for all your help!

My rep Chris T did an great job today answering my question and making sure I had all supplies needed. He seems very knowledgable of my condition and suggested I follow up with my doctor.I appreciate that kind of service!

This is my first experience with a cpap machine. She did a wonderful job explaining how it works, how to clean it and where to call if I need help or have questions. Very patient with my questions. Warm yet professional.

Perfect experience with Sleep Solutions. They were very responsive, knowledgeable, helpful and even did great follow-up. My order was right on time and just as ordered, which seems obvious, but too often with other companies it doesnt go so well. If I ever do have an issue, I am 100% confident that they will solve it.

Nicole and Carolyn were awesome and have helped a lot. Love my new machine.

Sleep Solutions staff Amy assisted in set up of my machine and tutorial to help me get acquainted with it. Much appreciated!George Manson

My husband had the appointment. Due to COVID I could not go in. We were early for our appointment and in and out before our actual appointment time. I was told ahead of time I could. Or come in so I was aware of this before hand. My husband came out very pleased with the help he received from Dan. He felt Like Dan was listening to him and understood the issues he was having with his mask. Dan fitted him with a new nasal mask that he was very pleased with him feels it will help him with the machine.

The entire process was simple and easy. From insurance, to appointment set-up, to the office coaching from David, to finally the in home set-up on my part. David answered all the questions I had, which made in home set-up and use simple to use.... Great Job Sleep Solutions!

Todd shared the details of the CPAP device. His extensive experience with the devices was obvious. I had none and he helped me document important information to ensure the device will work correctly. That made the session very valuable and very appreciated.

Todd is very knowledgeable and helpful. He made sure that I completely understand all the details of the device and how to properly use it. He also helped me try all 3 types of mask so that I can select the one that I was most comfortable with. I really appreciate his patience and skill in helping me with my CPAP device.

She is so informative and pleasant. Enjoy our visits with her. We learn more about my husbands respiratory issue each time she visits us.

Brad was super nice. Very friendly. Dressed well. Explained things slowly to were i could understand. Did not get mad if i ask the same questions twice. I would recommend him anytime to anybody.

Amy is very professional, helpful and personable when she comes to check my ventilator and cough assist machine. She always checks the settings on my equipment and provides feedback on using it effectively. She also monitors my oxygen level and it is reassuring to know my breathing capacity is hanging around in a normal range.

Awesome people. Very knowledgeable. Thanks so much!

He did a good job and answered all our questions. Nice guy.

I love that this company continues to stay on top of there equipment. They call and set up regular visits. David V. Has lots of patients with my Dad. David answers all my Dads questions. Thank you

If you have difficulty finding the right mask, Sleep Solutions is not the place to go! They were very unfriendly to me. My particular circumstance was the last straw.Apparently, they had decided not to carry the cushion/mask combination that I was using. They called tell me that it had been discontinued only days before I needed a new cushion. They gave me an option of what they considered a close match or I could come in for a fitting. Since they were in Troy which is an hour drive for me and I need a new cushion within days, I really had no option but to try the mask/cushion that they considered comparable. After receiving it, I struggled trying to make work but to no avail. It did not fit properly! I finally called to see if I could come in and look at replacements and made an appointment to go in for a fitting. During the conversation when I expressed my deep disappointment at the mask I was given and how much superior the previous mask had been, it came out that the mask it not been discontinued by the manufacturer, but it had been discontinued by Sleep Solutions. I was very upset to learn that! I expressed my displeasure to them for not previously explaining this.The day of the appointment, I found that they had canceled my appointment. When I talked to their support personnel they said that they required a payment before I could come to an appointment and furthermore because I would require a new mask I would have to pay for that well. Their position was because I had agreed to take the replacement mask/cushion I have agreed to that payment and the insurance would not cover an additional mask. Of course, they are intimately familiar with the difference between a mask and a cushion and I am only now fluent with the differences. But, the bottom line is they took no responsibility in the transition in trying to help me find a substitute. It would have been responsible to give me a significant advance warning that they were going to discontinue a product so I could explore alternatives, but they chose not to for whatever reason probably profit oriented! I Appreciate and respect a company wanted to maximize their profits because I believe in a capitalist system, but I believe it should not be done at the expense of their customers and the pain they have caused me by cutting me off or holding me hostage to payment of a couple of hundred dollars and my time can only be countered by spreading the word of caution if you are a square peg because they only have round holes.BTW, I also had similar difficult finding your original mask that I used and was happy with. I should have taken my difficulties then as a warning. I have chosen to use Binsons as an alternative. I will report back as to my experiences with them. Switching suppliers is not a simple task so it is probably wise to choose a quality supplier from the start and again I would avoid Sleep Solutions if at all possible!

Worst customer service ever. Was told by staff member I would not have any out of pocket expense, only to get a bill for $150, 30 days later. They admitted it was their employee’s error/“misquote” but will not take responsibility for it. I contacted my medical insurance provider and they agreed that it was Sleep Solutions employee’s error and can not believe they will not take care of the $150 balance. I would highly recommend you seek other options before receiving and medical supply from Sleep Solutions, before you receive a bill 30 days later for an “error” they make, but hold you responsible for.

Chris was my tech back in November, 2018. He did an excellent job despite the limited selection of masks and headgear. Today, however, Eric was my tech and he also did a very fine job, too. I was refitted with a smaller cushion which felt much more comfortable and eliminated air leaks I had been experiencing.

Chris did a great job explaining how to use my new CPAP and answered all of my questions! Thank you!

Justin was very helpful. Explained everything so i under stood cant wait to get started

Amy has been just wonderful. She explained all the equipment and made sure I was clear about how it all worked. She came out right away when I was having trouble sleeping with my cPap and fitted me with a mask that works better for me. Kind, compassionate and concerned about her customers. I highly recommend her.

Amy was very sweet & kind! She showed me everything I needed to know about my Cpap, how to set up and how the controls work so that I understood exactly how it all works and made sure I had no unanswered questions before leaving! I definitely recommend her, She was awesome! Thanks Amy!😊

Amy was very helpful and kind. I cant wait to sleep tonight! Thank you amy!

Very friendly and helpful. She was very patient and helped me understand my machine and mask as well as other options. She spent all the time I wanted. I feel very comfortable with using the machine and with calling for help.

The representative was very professional and thorough in his presentation/instructional session. Representative allowed for questions and concerns. Very knowledgeable regarding equipment and its use.

Todd delivered my bipap machine to my home and efficiently explained and demonstrated set up, use, and cleaning, and he also gave excellent tips. He arrived right on time and was pleasant and respectful and seemed to really enjoy his job. 👍👍

Very helpful. Took a lot of time to explain. Especially Dan.

Amy was thorough with a good sense of humor. She demonstrated all aspects of the machine and gave Glenda plenty of time to decide on a mask. We are very pleased with her work.

Amy J was very thorough and answered my questions without my asking. The Equipment and how to use it was thoroughly explained.Jack Tingle

Had a cup of FABULOUS moca almond decaffeinated coffee while we waited. Justin KNEW his craft. Last night my husband rested better than he has in months.

I have use my machine for 4 nights and already feel a difference, I am not getting woke by my wife saying turn over your snoring. NO MORE SNORING! GOOD NIGHT SLEEP! Thank you sleep solutions

Amy is a very nice person and she knows all that needed to be told to me. She is very helpful. I would like her to come and help me when ever I need help. Thank you Amy your an A+ worker.

Chris helped me overcome my concerns with my CPAP treatment equipment, he was very helpful and assisted me in selecting my first mask.He was thorough in covering the machine operations and possible adjustments.Im really happy with the service Sleep Solutions provided.I would certainly recommend them.

She is always so helpful and very knowledgeable about the machine and equipment. She went out of her way to help me understand what the machine was supposed to do. I enjoy working with her